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Über Alvaria Cloud

Aspect Via ist eine umfassende Cloud-Plattform für Kundenengagement für Unternehmen mit mehr als 50 Kontaktcentermitarbeitern.

Erfahre mehr über Alvaria Cloud

Vorteile:

Aspect was recognized as a top tier Contact Center company.

Nachteile:

The roll out has been tough. Local knowledge has been an issue due to speed of roll out.

Bewertungen zu Alvaria Cloud

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,1
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8/10

Alvaria Cloud hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 18 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (18)

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Nutzerbewertungen filtern (18)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All communication is more fluid with our clients, if they are happy us even more.

5,0 vor 6 Jahren

Kommentare: Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

Vorteile:

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

Nachteile:

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

Antwort von Alvaria

vor 6 Jahren

Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team

David
Senior Analyst, Mktg Programs in USA
Krankenhausversorgung & Gesundheitswesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Aspect VIA Best in Class

5,0 vor 3 Jahren

Kommentare: The implementation was great and it was smooth transition. Aspect was outstanding.

Vorteile:

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

Nachteile:

There is nothing I dislike about the product.

Joe
Head of Patient Communications in USA
Medizinische Praxis, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Aspect Service & Reporting

2,0 vor 4 Jahren

Kommentare: We did not have a great overall experience with the aspect products

Vorteile:

Aspect was recognized as a top tier Contact Center company

Nachteile:

Poor reporting accuracy and little flexibility

Antwort von Alvaria

vor 4 Jahren

Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.

RONALD
Digital Administrator in Uganda
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aspect Via Review

5,0 vor 5 Jahren

Kommentare: It's a great product recommendable to use especially for big brands to help in supporting their customers.

Vorteile:

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics

Nachteile:

It needs a fully registered software to enjoy all features, the trial version is limited

Shannon
Director, Contact Center Technology in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Rich user interface, easy to configure, a true omni-channel cloud platform

5,0 vor 6 Jahren

Kommentare: Updated user interface, access to the full suite of Aspect's product offerings

Vorteile:

That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.

Nachteile:

I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).

Antwort von Alvaria

vor 6 Jahren

Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team

Breanne
Operations Strategy Specialist in USA
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alvaria Cloud

4,0 letztes Jahr

Vorteile:

WFM is user Friendly, easily manageable, and the SMEs are really knowledgable.

Paul
Sr operations specialist in USA
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Dialer

4,0 letztes Jahr

Kommentare: positive so far

Vorteile:

Dialer access is functional and top tier.

Nachteile:

Setup seems a bit lacking (missing things like compliance hub on a fresh install)

Diana
Workforce Management Lead in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Love Aspect's ease of use

5,0 vor 6 Jahren

Vorteile:

Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience.

Nachteile:

Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)

Antwort von Alvaria

vor 6 Jahren

Diana, Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

Ye
Managed Service in Thailand
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ye Yi

4,0 vor 2 Jahren

Vorteile:

Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management.

Nachteile:

Real-Time Monitoring and Multi-Channel Communication.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ok, but not great...

4,0 vor 5 Jahren

Vorteile:

I'm not crazy about this software. It works, but is lacking in a lot of areas.

Nachteile:

Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated.

Tom
Director in USA
Finanzdienstleistungen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Very simple and easy to understand

5,0 vor 7 Jahren

Vorteile:

The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally

Nachteile:

sounds easy to setup but had some difficulty mainly because of our own security limitations. Otherwise, once we cleared that everything was fine.

Timothy
Sr Manager Telecom Helpdesk in USA
Unterhaltungselektronik, 501–1.000 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Much better than UIP

4,0 vor 7 Jahren

Kommentare: Ease of building work flows and brining into production.

Vorteile:

I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes

Nachteile:

The software interface is very clean and easy to use and I have not found any real cons at this point.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Via Customer Engagement Center. We are thrilled that you gave us such high marks and are happy with the interface and ease of use. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

larry
L&D in USA
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

break the chains of limitations

5,0 vor 6 Jahren

Vorteile:

this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back.

Nachteile:

Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing.

Trent
UC & CC Practice Manager in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very interesting product. Would like to see more.

4,0 vor 7 Jahren

Kommentare: Being Cloud based with lots of features.

Vorteile:

Chat bots, Digital channels (i.e. mobile integration, SMS, etc.). The reporting also looks really good.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams to review. -The Aspect Team

david
CAO in USA
Internet, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

yet to be deployed but very excited about opportunity

4,0 vor 7 Jahren

Vorteile:

ease of use and benefits to consumers. tracking leads to ensure the consumer is put first rather than the company. cross sell potential is the very exciting element of via

Nachteile:

the roll out has been tough local knowledge has been an issue due to speed of roll out. Need to train locals

Ashok
Senior Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Unified user interface. Clear presentation. Easy to understand

4,0 vor 7 Jahren

Kommentare: Improved customer interface

Vorteile:

Ability to support multiple channels with one product. Clear presentation and excellent user experience.

Nachteile:

It is not the dislike but it is more of better understanding of integration with CRM which is of very important to the current efforts.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Shannon
Head of Tech in USA
Informationsdienst, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Early adopter

4,0 vor 7 Jahren

Vorteile:

Ease of use, cloud platform - integration API's. Eagerness of the engineering team to listen and proactively work to resolve issue

Nachteile:

Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Via Customer Engagement Center. We appreciate your feedback (especially from an early adopter!) and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Eric
Contact Center Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Haven't had a ton of personal experience. But most of it has been positive

5,0 vor 7 Jahren

Vorteile:

This product is very easy to use. Even for less tech savvy users, it is very easy to manage. Overall a great product

Nachteile:

I have not encountered anything about this product that I do not like so far. I believe I will find more things as I use the product.