Über Macaw

Macaw ist ein Versicherungs-AMS zur Unterstützung von End-to-End-Prozessen für MGAs und Makler in den P-and-C-Linien, das CRM, Vertrieb, Service und Buchhaltung umfasst.

Erfahre mehr über Macaw

Vorteile:

Our users seem to be getting used to and able to navigate easier.

Nachteile:

Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc.

Bewertungen zu Macaw

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,1
Kundenservice
3,4
Funktionen
3,1
Preis-Leistungs-Verhältnis
3,5

Weiterempfehlungsquote

5,2/10

Macaw hat eine Gesamtbewertung von 3,5 von 5 Sternen basierend auf 17 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (17)

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Nutzerbewertungen filtern (17)

T.J.
T.J.
CIO in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Entire suite for my MGA

4,0 vor 4 Jahren

Kommentare: The cost benefit analysis proved to be true and the platform allowed the business to go 100% virtual. This is impressive for a 20 year old MGA who has to deal with online sales, executive sales, producer sales, underwriting, customer classification, policy administration and claims.

Vorteile:

Cloud based solution with customizations for my needs from vendor allowed us to downsize our IT staff and keep on top of cyber trends at a much better ROI.

Nachteile:

Learning the better way to do business. Our old ways were antiquated, but comfortable.

Micheil
Lead account specialist in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Account Specialist

4,0 vor 3 Jahren

Kommentare: It took a long time to get it to where it needed to be, but now it is pretty efficient.
I do wish that changes or updates did not take a long as they do, but understand that it is a process.

Vorteile:

I like that it has finally come together and is becoming more user friendly for me and my team.

Nachteile:

Though I now find it user friendly, I do not believe that it is user friendly to the average person. We get a lot of calls generated from clients who are unable to sort it out.

Samantha
Account Executive in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Feedback

3,0 vor 3 Jahren

Kommentare: Overall experience is our company launched this system 2 years ago, and there has been a lot of progress. But it seems like a never ending road and we employees have to wait months for certain changes to take place. I don't know if that is program costs, meaning too expensive for our company? Above my pay grade. But the system is also up and down. The speed is not always there, and I have high speed internet with full access. I will say, it has gotten better as a user. But our clients still struggle with using it.

Vorteile:

I do like that we can customize the features we want that cater to our business, since it's so niche. It has come a long way since we first started using the system. Our users seem to be getting used to and able to navigate easier.

Nachteile:

Not sure if this is an internal problem, but it takes forever for system changes to be made when we have requests. There are still too many clicks/steps to accomplish certain simple tasks. Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc. When one issue is being resolved and fixed, another one occurs it seems. I don't like that I can't work in the early hours of the morning. The system is very slow and doesn't work efficiently until after 7AM. I work as early as 4AM some mornings and need it to be running smoothly.

Dana
Underwriter in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We're getting there

4,0 vor 3 Jahren

Kommentare: Having the same system across all users is very helpful & having all we need within the same system is great - I just wish that the process weren't so long...and it probably should have been a requirement to have more of it built before getting it into production, but being a smaller company it's hard to wait.

Vorteile:

I like that the company understands insurance & is able to provide feedback about better solutions than what we're able to come up with. The system is also fully-customizable.

Nachteile:

It still takes a lot of time to get the system updated to our specifications. I'm waiting for the day that we'll have it built to spec & be able to make quick and easy changes as needed, but the timeline for that gets pushed out further as time goes on.

Thomas
Account Specialist in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My review

4,0 vor 3 Jahren

Kommentare: Rocky in the beginning, but everything works pretty well now.

Vorteile:

The convenience of having my rating software built into my CRM

Nachteile:

Sometimes the system is slow, and sometimes the system is being worked on early in the mornings, which is when I like to get my work done. Also, it seems that when certain issues are fixed, it causes another issue somewhere else and is never ending.

Joe
Account executive in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

the use of multiple functionality in macaw

3,0 vor 3 Jahren

Kommentare: I would say it is almost ok

Vorteile:

easy to use, you can navigate it very easily

Nachteile:

the way notice pr task is kept in macaw ,at least for our use , not the best way to read or follow up searching in macaw not fast, and very hard if the name giving is not exact way in the system

Jorge
Underwriter in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Macaw review

3,0 vor 3 Jahren

Kommentare: Product is average.

Vorteile:

Software is ok. Functionality is there once you know how to use it. Web based so it can be used anywhere with internet available.

Nachteile:

Glitchy. At certain times uploads can take a long time, as can searches. Poor ease of use for clients. Several areas are described poorly or difficult to understand. Wording should be more customer-friendly

Harrison
Cloud app admin in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Macaw Review

4,0 vor 3 Jahren

Kommentare: Overall the experience has been positive. We have been able to combine multiple systems into a single system. By having combining multiple system we are able to save money as well as reduce overhead.

Vorteile:

Many of the features that are needed are all in one program. Not needing to go to many different programs helps to cut down on issues navigating between everything.

Nachteile:

The amount of instruction or knowledge needed to navigate the site. More time could be spent making items more intuitive or having better instructions.

Catherine
Associate Account Specialist in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Macaw

3,0 vor 3 Jahren

Kommentare: I feel like for the average person it is a little complicated trying to get a quote or renew their policy

Vorteile:

Be able to add multiple documents at the same time The coverage, activity & endorsement have a description

Nachteile:

The insure services dates are not matching with their retro dates. The client inputs the HW and TC percentage in the app & the box in the credit does not get check which causes the credit not be applied. The mandatory states renewal should be simpler

Hollie
Accounting Clerk II in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Idea... Bad Implementation

3,0 vor 3 Jahren

Vorteile:

The idea behind the software is fabulous. If everything worked as it was intended, I would have no complaints.

Nachteile:

The fixes to the customization are expensive. Going live was pushed through too early by someone that doesn't have to take calls from our customers.

Stephany
Claims Administrator in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Needs Work

4,0 vor 3 Jahren

Kommentare: The product does what it's programmed to do. It needs work to be able to do what my department needs it to do and we're not getting any attention whatsoever.

Vorteile:

I like that it's web based, which allows us to work from home.

Nachteile:

We've been using it for 2 years and my department has had no opportunity to make changes or fixes to the software functionality.

Bob
sales in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Macaw

3,0 vor 3 Jahren

Kommentare: Slowly improving

Vorteile:

It is functional with some problems. Can combine a few other funtions without switching from one program to another.

Nachteile:

Not user friendly. Searches are hard and does not include "city" as a primary field to search.

Ashley
Account Specialist in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Macaw Review

4,0 vor 3 Jahren

Vorteile:

I like that you can pull reports for renewals, you can link your phone system to it for ease of calls

Nachteile:

Many customers says it's not user friendly. The action buttons can be more clear so we get less calls from customers asking what to do next

Mary
Account Specialist in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Processing Insurance renewals with Macaw

2,0 vor 3 Jahren

Kommentare: I am attempting to reconcile policy history with our carriers. It does not interface with carrier websites like most of the new solfware so everything is manually added. In addition, handling requires multiple touches and it's slow. It is suppose to allow our customer the ability to self service their accounts but only those with extensive computer background can manuever through it. Most of the client interface is so complicated that it always ends in a phone call.

Vorteile:

I retains a lot of policy information involving claims and inquiries

Nachteile:

The reports are useless and much of it never updates.

Amora
Retail Market Manager in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Macaw Review

4,0 vor 3 Jahren

Kommentare: Still learning the software as I'm a new hire.

Vorteile:

Seems to fit well for what an MGA might look for in a software program.

Nachteile:

This isn't set up well to function on the broker market. Wish we could pull certain reports rather than having to filter all the information via excel.

Katonya
REALAX Analyst in USA
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Areas od Opportunity

3,0 vor 3 Jahren

Vorteile:

I like that it can be streamlined for external partners outside of my organization to use.

Nachteile:

Can't go back to a previous screen to get more information (customer name or phone number) without losing info on current page (when creating RM tickets). The customers with the active policy do not populate first, so you have to go into each name on the account, select "Policies" to confirm which is active under the correct name. (This can be timely and the customer is waiting on the phone). Changes and edits often do not save. We regularly need to double-check to ensure edits were made.

Janet
HR Business Partner in USA
Versicherung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional tool for complicated tasks

4,0 vor 3 Jahren

Kommentare: I use Macaw to generate monthly and weekly sales and commissions reports. The reports are easy to run and analyze.

Vorteile:

Macaw makes it possible to run several reports covering complicated information.

Nachteile:

It is a long process to make changes and updates.