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Über Metquay

Metquay ist weltweit das Nummer 1 Compliant Calibration Management-System – ISO 17025-zertifiziert – Kontakt für eine Live-Demo unter consulting@metquay.com.

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Vorteile:

We were able to switch from an excel based platform to an automated software version where we have history of all work done. Software can be customized as per individual requirement which is a huge.

Nachteile:

Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness.

Bewertungen zu Metquay

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,8
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

9,1/10

Metquay hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 21 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (21)

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Nutzerbewertungen filtern (21)

Ashok
Ashok
Managing Director in Indien
Verifizierter Nutzer auf LinkedIn
Industrieautomation, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Comlete solution for Calibration & Testing Laboratories

5,0 vor 5 Jahren

Kommentare: Best software for Calibration & Testing laboratories. Have been searching/trying for such software since many years. As per my experience ( as an assessor of ISO/IEC 17025 since 15 years & running an accredited laboratory since 30 years ) there is no other software to provide so many features & at such a very reasonable cost.

Vorteile:

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements. 2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ). 3. 100% control on typographical/human errors. 4. Compliance with ISO/IEC 17025 2017. 5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ). 6. Huge saving in cost & time.

Nachteile:

1. Data entry / Template development is time consuming process

Antwort von Metquay

vor 5 Jahren

Thankyou Mr Nehra for your feedback !

Michael
Quality Manager Calibration Service in USA
Luft- & Raumfahrt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Program, and the Customer Service is even better! They have helped me every step of the way.

5,0 vor 12 Monaten

Kommentare: I have realized that once the program is set up the way that fits our requirements, it will save our team a lot of time versus how we were doing things before.

Vorteile:

Integration has been wonderful, the team at Metquay is very helpful and they explain everything.I think we have barely scratched the surface of what Metquay can do and I am excited to start using the full potential.

Nachteile:

Integration was not difficult, I do wish there were more Youtube videos going a little more in depth but this was all solved by there team giving me very detailed walkthroughs and teaching me how to use the program the way I needed to, via video chats and screen shares!

In Betracht gezogene Alternativen: IndySoft

Warum Metquay gewählt wurde: Needed something more reliable and with more features that we have wanted for a long time.

Gründe für den Wechsel zu Metquay: We chose Metquay for 2 MAIN REASONS. For the Price we get ALOT of features and then the Customer Service from the start and continuing that I received from Sandeep and his team was unbeaten by any of the other options I was considering.

Antwort von Metquay

vor 12 Monaten

Dear Michael, Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you are enjoying our Metquay - Calibration Management Platform and that our customer service team has been able to assist you every step of the way. We take great pride in our software and the customer experience we provide, so it is truly rewarding to receive such positive feedback. We are also delighted to hear that you have been able to integrate our software seamlessly and that our team has been able to help you understand its full potential. Regarding your feedback about the lack of in-depth YouTube videos, we appreciate your suggestion and will work to create more informative videos to help our users. Once again, thank you for your kind words and for choosing Metquay as your calibration management solution. If you have any further questions or feedback, please don't hesitate to reach out to us.

Stephan
Director in Mexiko
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

MIKRA

3,0 vor 6 Jahren

Kommentare: we are able to control our workflow, see which technician have done how many calibrations, that give us the opportunity to plan and organize in a better way

Vorteile:

- easy to use - flexible creation of workflow, procedures - according 17025, in a audit extreme helpful, everything organized - our procedures get more lean - control over the total lab

Nachteile:

perhaps a dashboard function for the lab management will help for a global overview

Antwort von Metquay

vor 5 Jahren

Dear Stephan , Thankyou for the valuable review , we already have dashboards and kanban boards in our upcoming features list and you can expect it on our next release which will be rolled out on January 2019. Regards , Metquay Consulting Team

Camilla
Metrology lab coordinator in Deutschland
Öl & Energie, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MetQuay Usage

5,0 vor 2 Monaten

Vorteile:

Metquay is a new software that helped us to have all the instruments and their due dates more under control.

Nachteile:

At the moment i can't find anything i like less

Christopher
President/CEO in USA
Forschung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A powerful laboratory management software

4,0 vor 3 Jahren

Kommentare: Overall, our experience with Metquay has been a positive one. We have slowly integrated Metquay as our lab management system, with some growing pains along the way; some self-inflicted, others just limitations of the database itself. The saving grace for our experience thus far is the outstanding customer service by [SENSITIVE CONTENT HIDDEN] and his team. Difficult requests, specific to our industry and laboratory are accommodated promptly and professionally. For what we pay for the Metquay software, the customer service face exceeds what we expected. [SENSITIVE CONTENT HIDDEN] has spent hours on both phone calls and Zoom meetings during weekly meetings in an attempt to make our full transition to Metquay attainable. I can be very demanding and sometimes even impatient, [SENSITIVE CONTENT HIDDEN]
is neither of those things. His patience and support have been nothing short of outstanding.

Vorteile:

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function. As a company on it's way to ISO-17025 accreditation, Metquay allows for us to store each of our documents, previously held only in paper form. With the Metquay database, we can scan, upload, and access all of our internal documents, external documents, calibration procedures, instrument lists, and standards list. For our upcoming audit, the ease of which we can access these documents through Metquay will exponentially increase our productivity and efficiency during both onsite and remote auditing experiences. Excel, though a powerful program, is still a bit in the stone-age when attempting to integrating its features into our type of business; mistakes are easy, data can be lost instantaneously, and one must be proficient in Excel in order to enable it to so even the bare minimum. The Metquay developers release non-technical entities from the burden of self-concocted software solutions for critical business solutions.

Nachteile:

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process. Additionally, the lack of a "help" menu or instructions guide resident in the software is somewhat of a weakness. Though the Metquay team does have videos available to answer some questions, wading through that type of media is much more ponderous that simply typing your question or topic into a search function within a "help" tab. That being said, the Metquay team somewhat tailors the database to your company, so a one-size-fits-all help menu, ultimately may simply be impractical.

Antwort von Metquay

vor 3 Jahren

Hello Chris, Thank you for the detailed feedback. We are introducing a live chat window plus a knowledgebase platform that directly integrates with Metquay which will be the go-to place for all questions related to using Metquay. We would also be rolling out a feature that will make record deletions easier without compromising on traceability. We will keep you posted on the updates. Thank you & take care!

Rufino
Supervisor in Kanada
Biotechnologie, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Metquay Review

4,0 vor 2 Jahren

Kommentare: Meeting the requirements which is to generate calibration labels and certificates.

Vorteile:

Test Result Template can be automated because it works like Excel.

Nachteile:

1. Customization of the calibration certificate template is limited and can only be done by Metquay. 2. Internet is required to use it, use on onsite calibration can be difficult, if the internet is slow, so is the software. 3. Calibration label generation is tricky, ok for single printout but not for multiple batch prints. 4. Completing a calibration cycle takes time, need to select the procedure, technician every time.

Antwort von Metquay

vor 2 Jahren

Hello Rufino, Thank you for your feedback! 1. You may be referring to customizing the first page of the calibration certificate as you can completely customize the calibration data sheet using the worksheet feature. For the first page, we are working on a solution that will be available soon. 2. For onsite calibrations you may use our offline version which does not require an internet connection. Please contact our technical team to set it up on your laptop. 3. We have introduced a batch printing feature for calibration stickers and certs. I hope you have received that update by now. 4. We are adding a new feature that does not require a technician assignment for labs that have less than 5 techs. This will be available to you soon. Please do continue sharing your valuable thoughts on Metquay so that we can constantly improve it. good day!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

good to use all in one software, like , billing, DO, inventory management, lab management etc..

5,0 vor 6 Jahren

Kommentare: I were not miss out my incoming items and inventory items

Vorteile:

Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.

Nachteile:

Works great even low speed internet.

Antwort von Metquay

vor 6 Jahren

thanks a lot for the feedback cheers , Metquay Team

Chuck
President in USA
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Metquey start up support

5,0 vor 2 Jahren

Kommentare: The support from Metquay during our setup has been terrific. It starts with their tutorial videos that can be watched anytime. If that is not enough, their help desk is very responsive. Our maximum wait time on a response to a question is measured in hours and often minutes.

Vorteile:

The cloud based access is a great help as we do most of our calibrations at customer sites. The email notification system is a huge help in keeping our tools calibrated on time and notifying customers about their instrument due dates. The software saves a lot of administrative time so we can be more proactive in selling calibration contracts and scheduling trips efficiently.

Nachteile:

We have diagrams in our procedures on occasion and currently Metquay does not support this. However, they said they will work on this and I would expect they will have this feature soon.

Antwort von Metquay

vor 2 Jahren

Thank you for the good words Chuck. We do have a feature to upload diagrams on the work level.. We will be extending that to procedures very soon. thank you for your business, take care!

MATHEWS
Business Development Manager in Vereinigte Arabische Emirate
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An easy to use calibration software that meets all your requirement !

5,0 vor 4 Jahren

Vorteile:

It's been a pleasure working with their team so far. [SENSITIVE CONTENT HIDDEN] who heads the team is understanding and was quick to understand our pain points. We were able to switch from an excel based platform to an automated software version where we have history of all work done. Software can be customized as per individual requirement which is a huge +

Nachteile:

Programming individual work sheets is the time consuming factor during transition from one software to the other.

Antwort von Metquay

vor 4 Jahren

Dear Mathews, Thank you for the encouraging words.We enjoy working with you and we are committed to make Metquay better every day. Cheers!

Brett
CEO in Australien
Import und Export, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

First choice for Flexible Asset Management software

5,0 letztes Jahr

Vorteile:

We were looking for Asset Management software that we could use within our own Calibration side of the business', as well as offering various platforms to support our customer requirements. Metquay is really a one stop shop for all calibration processes.

Nachteile:

We were looking for asset management software that could also cater for onsite Instrumentation Audits to give an overall total solution for our customers, Initially Metquay did not have this function, however we worked with Metquay to design and implement an Audit process within our Metquay software.

Antwort von Metquay

letztes Jahr

thank you Brett!

Zarif Ud
Managing Director in Bangladesch
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Matquey accelerated our business .

4,0 letztes Jahr

Kommentare: So far so good . We use this software to generate our service orders , prepare certificates , keep track of our master instruments and customer instruments and there calibration due dates . Overall so far Metquay served us really up to the mark . I wish to get same sort of service and continuous development from them .

Vorteile:

We are calibration service provider in Bangladesh and we are among the very first who introduced such an effective and impactful software to this industry in Bangladesh . Among all the features the one feature which is very helpful to keep our business going smoothly is there auto calibration due date reminder to customers . it helps us keep a track of our upcoming jobs in line also customers appropriates this features as they are also benefited by this auto reminder to keep a track of there instruments which are close to the due dates .Other then this i would also like to mention that this software is very easy and user friendly in all context also there customer services is very cooperative and takes prompt actions .

Nachteile:

So far there is nothing that i can mention that like least about this software .

Antwort von Metquay

letztes Jahr

Hello Zarif, Thank you for the positive review. This gives us the motivation to do even better in the coming days and years. Regards, Metquay Consulting Team

Asheni
Quality Assurance Executive in Sri Lanka
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Efficient Calibration Management with Metquay

4,0 vor 12 Monaten

Vorteile:

1.It is easy to filter all the certificates based on dates in Metquay.2. There's no need to add an item again once it has been added to Metquay.3. The ability to have a fast report approval process with e-signatures is a great feature in Metquay.

Nachteile:

1. It would be better to receive a notification when sending generated reports for recheck to the assigned person.2.It would be helpful if you could upload images and documents in the procedures, but currently, it is not possible to preview them. 3.It would be easy to enter the data in the worksheet using the arrow keys of up and down.

Antwort von Metquay

vor 12 Monaten

thank you Asheni for the review.

Kazi Sourov
General Manager (Quality,Operation,Marketing) in Bangladesch
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Facility to shift from manual system to automated system

4,0 vor 4 Jahren

Kommentare: Overall experience of Metquay is good. But with more using of this software more advantage & disadvantage shall come out.

Vorteile:

Automated calculation of expanded uncertainty was not so easy. But Metquay this thing done. Also its keeping overall record of the company which retrieving is in fingertip.

Nachteile:

One thing I found need to add is, there should have flexibility of certificate formatting like, if I require to configure the certificate in landscape mode then its not possible in existing system which is necessary. Also often in between work user is log out automatically which should take care by development team.

Antwort von Metquay

vor 4 Jahren

Dear Alim, Thank you for your feedback. We have raised a support ticket regarding the user logging out issue. It could be a session time out or a network problem, however, we will get our team to investigate and rule out any potential bugs.

Jonathan
CEO in USA
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent customer service.

5,0 vor 3 Jahren

Kommentare: Excellent customer service and support.

Vorteile:

Metquay's senior leadership has demonstrated their commitment to our success through early implementation. They have provided significant hands-on support and technical guidance through our first six months using the software.

Nachteile:

Metquay is a relatively new calibration lab management software provider with a limited track record, but they punch above their weight for the price point, functionality, and service.

Antwort von Metquay

vor 3 Jahren

Hello Jonathan, Thank you for your kind words, we are committed to going above and beyond what's needed to help ETI achieve its objectives. Regards, Metquay Team

Theodosios
Theodosios
Head of Validation Laboratory - QA Manager in Griechenland
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Moving to digital with Metqauy

4,0 vor 2 Monaten

Vorteile:

Fragmented information and data in excel sheets, critical for the laboratory's operations, are now in one database. Data from annual calibrations of the master instruments, are now immediately available and don't have to be inserted in different excel sheets. Much better overview of the calibration works and customers instruments

Nachteile:

Some limitation in statistics and mathematic functions (eg linearity function) Could have better certificate generation

BERLINMONY
Manager in Vereinigte Arabische Emirate
Metallabbau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Value for Money

5,0 vor 5 Jahren

Kommentare: Good customer support

Vorteile:

Everything you think of is already there and really helps...

Nachteile:

Flow of the work is sometimes confusing .

Antwort von Metquay

vor 5 Jahren

Dear Berlin, Thankyou for the review! Your feedback is duly noted.

Denise
Laboratory Admin in Philippinen
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Reliable software to keep track your Records

5,0 vor 6 Jahren

Vorteile:

It is easy to track and keep your records even for a year. Customer support is very great. It is simple and very easy to learn.

Nachteile:

I have sometimes having trouble accessing the software. You really need a fast internet connection if you will use this.

Antwort von Metquay

vor 6 Jahren

Thank you Denise , appreciate your valuable review ! cheers , Metquay Consulting Team

Pam
Operations Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Metquay

5,0 vor 3 Jahren

Vorteile:

Work Flow tracking

Nachteile:

blank slate, needs a lot of data configuration by the client.

Antwort von Metquay

vor 3 Jahren

Hello Pam, thank you for the feedback. We have added a detailed procedure starter pack that will help get started without building new procedures in the system. Always happy to serve you, take care! Regards, Metquay Team

Cla
President in Kanada
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Shepherd Instruments choose Metquay for their accredited Calibration Laboratory

4,0 vor 2 Jahren

Kommentare: Very good

Vorteile:

Simple, they provided exactly what i asked.

Nachteile:

I wish i could customize the labels myself.

Antwort von Metquay

vor 2 Jahren

Dear Claudio, Thank you for the feedback! We have introduced the label design module recently. Please reach out to us to learn more. Regards, Metquay Consulting Team

Vaishali
Vaishali
Director Operations in Indien
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A complete calibration management software

5,0 vor 5 Jahren

Kommentare: Metquay has provided me a complete calibration management software for completely automating the calibration laboratory functioning. The after sales support was commendable

Vorteile:

1) It is beautifully designed to handle all the complexities of calibration process like Standard Instruments database, Customer Instruments database,Uncertainty calculation etc. 2) ISO/IEC:17025-2017 Compliant 3) Flexibility of handling calibration of all kinds of instruments

Nachteile:

Creating Instrument formats (worksheet) is time consuming

Antwort von Metquay

vor 5 Jahren

Dear Ms Vaishali , Thankyou for your kind review . Regards , Metquay Consulting Team

Gwee Cheng Yong
SALES MANAGER in Singapur
Verifizierter Nutzer auf LinkedIn
Industrieautomation, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

CALIBRATION MANAGEMENT SOFTWARE

5,0 vor 5 Jahren

Vorteile:

Robust and Scaleable with uncertainty calculation.

Nachteile:

Generating of worksheets. User has to know the flow sequence well to perform this part

Antwort von Metquay

vor 5 Jahren

Thankyou Gwee !