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Über Text Request

Text Request ist ein Online-Service für effektives SMS-Marketing. Melde dich von jedem Gerät aus an, um über deine aktuelle geschäftliche Telefonnummer SMS zu versenden.

Erfahre mehr über Text Request

Vorteile:

It has been great for mid size company and large contact base.

Nachteile:

I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.

Bewertungen zu Text Request

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,5/ 10

Text Request hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 1.195 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1.195)

Ben
Ben
Marketing and Communications Specialist in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Simple Solution for GREAT Communication

5,0 vor 10 Monaten

Kommentare: Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!

Vorteile:

Text Request is simple to use and allows us to view our messages from multiple screens

Nachteile:

We have had some issue implementing the SMS chat feature into our website and that is frustrating

Antwort von Text Request

vor 10 Monaten

Thank you for leaving us a review. If you are still having issues with the SMS Chat widget, please reach out to success@textrequest.com

Vimi
Customer Service Rep in USA
Pharmazeutika, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Awesome for what it is !

5,0 vor 3 Monaten

Kommentare: Text request is great compared to another text company I used for another company, but there is always room for improvement! I appreciate the easiness of use with text request and easy to read text.

Vorteile:

The layout is clean and easy to read! The color palette of the website is not too busy either!

Nachteile:

I wish there was a way to text multiple people the same template at once!

Antwort von Text Request

vor 3 Monaten

Vimi, thank you for leaving us a review. I'm glad you enjoy Text Request over your previous provider.

Laura
HR Coordinator in USA
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Traditions Hospitality Group - HR Review

2,0 vor 10 Monaten

Vorteile:

I like merge messaging feature that I can tailor a mass text. I also like that you can upload contacts' information to create a contact card. I do wish it was much easier. It was difficult for me to learn but the customer support video meeting was EXTREAMLY helpful. Being able to download message threads.

Nachteile:

The notification alert tones. I would like more customization. What it takes to upload contacts and merge messages. The text request mobile app KILLS my cell phone battery (android).

Antwort von Text Request

vor 10 Monaten

Laura, thank you for leaving us a review. I've let our product team know about your CON.

Roy
Instructor in USA
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Text Review

4,0 vor 2 Monaten

Kommentare: Overall it works good. I would have liked to get the notifications if the tab was minimized

Vorteile:

It was easy to set up and use. I like that I could choose the display name

Nachteile:

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Antwort von Text Request

vor 2 Monaten

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

Lori
Adoption in USA
Informationsdienst, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Text Request Makes us Happy!

5,0 vor 2 Monaten

Kommentare: So far, it's been great, easy onboarding, etc.

Vorteile:

We love the chrome extension, the payment capability and the support!

Nachteile:

We would love a way to track where our web leads are coming from through the web widget.

Antwort von Text Request

vor 2 Monaten

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

Gonzalo
Lead Instructor in USA
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Need Improvement

2,0 vor 2 Monaten

Kommentare: It's somewhat good, but it needs a lot of improvement.

Vorteile:

It is accessible everywhere, and no need to download an app.

Nachteile:

I don't like it; the interface is so not user-friendly.

Antwort von Text Request

vor 2 Monaten

Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know.

Thomas
Agency Producer in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It's Great!

5,0 vor 3 Monaten

Kommentare: Overall, I have had a good experience with Text Request and would recommend it to a friend.

Vorteile:

It makes communicating with clients easy and simple!

Nachteile:

I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text.

Antwort von Text Request

vor 2 Monaten

Thomas, thank you for leaving us a review.

Samantha
Career Services in USA
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Texting Service

4,0 vor 2 Monaten

Kommentare: Good. There are pros and cons of the app, but overall does what I need it to do.

Vorteile:

Able to send links and convenient app on your phone.

Nachteile:

The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order.

Antwort von Text Request

vor 2 Monaten

Samantha, thank you for leaving us a review.

Agape
Lead Specialist in Philippinen
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Agape Review

5,0 vor 4 Monaten

Kommentare: It has been awesome so far! I like how fast we send and receive messages.

Vorteile:

Easy way to communicate with clients and colleagues.

Nachteile:

User Interface. I hope you can make it like gmail where we can see the number/name of the message on the side and the entire message on the bigger screen.

Antwort von Text Request

vor 3 Monaten

Thank you for leaving us a review. Please reach out to success@textrequest.com to talk about displaying names and numbers.

Angel
Nurse in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ease of use

5,0 vor 3 Monaten

Kommentare: Easy, enjoyed working with staff in setting it up.

Vorteile:

The application is easy to use Great customer service.

Nachteile:

None that I have experienced as of yet, so far all pros

Antwort von Text Request

vor 2 Monaten

Angel, thank you for this review. Glad to hear you like our customer service.

Alisha
Vet Tech in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Text Request Review

4,0 vor 10 Monaten

Kommentare: Awesome for the most part, just a few minor glitches.

Vorteile:

Being able to contact clients, other of our locations and staff with one relatively simple platform.

Nachteile:

Not a lot of after hours contact. With clients that are open 7 days a week, having someone available can really help with the client satisfaction of the service.

Antwort von Text Request

vor 10 Monaten

Alisha, thank you for leaving this review. We would love to expand with you and help your hospitals!

Erika
Vice President in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phenomenal communication solution, inspirational company

5,0 vor 10 Monaten

Kommentare: The support for Text Request is amazing - they really do care about our questions/concerns and respond quickly, I love how they also utilize LinkedIn to share great information with their users.

Vorteile:

Text Request saves us so much time and makes communicating with our clients and their team members so easy and quick. NO more wasting time calling them with updates or questions, a simple text that any of our team members can respond to and keep the conversation going. SOOOOO valuable.

Nachteile:

I don't like that when we send our group texts they come across as individual texts to the people we are sending to. Makes it confusing to know if everyone received the text or not. We send group texts for a reason so it would be great to receive them as group texts so we can continue the conversation as a group.

Antwort von Text Request

vor 9 Monaten

Erika, thank you so much for leaving us a review. Also, thank you for being a part of the Champions Club.

Ace
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Biggest mistake

1,0 vor 10 Monaten

Kommentare: One of the worst experience I have had with a phone system switch and one that I want to get rid of as quickly as possible

Vorteile:

The sell you convenience and ease. The. Tell you a package has a certain product your were wanting only to tell you it comes with it and now you have to pay $100 extra a month.

Nachteile:

Terrible customer service. They lie to get you to join. The app works half the time. You can’t delete messages that are irrelevant.

Antwort von Text Request

vor 10 Monaten

Ace, so sorry to hear that you've had a bad experience. Our team would never initially mislead you. Our pricing and add-on structure, including reviews, is very transparent on our pricing page: https://www.textrequest.com/pricing I know the success team has tried to reach out but feel free to call us or email success@textrequest.com to talk through this issue and resolve it in the best way possible.

Samantha
Owner in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Love it... Expensive, but bet option around

5,0 vor 8 Monaten

Kommentare: We had some issues in the beginning with one of our dashboards not sending messages during the 10DLC transition. However, TR fixed us up, gave us a new dashboard, and we were able to keep working.

Vorteile:

The fliexibility to do what I need to do, when I need to do it. We use TR for marketing and current client interaction.

Nachteile:

It seems super overpriced, but there really isn't anything on the market that seems competitive.

Antwort von Text Request

vor 8 Monaten

Samantha, we appreciate this detailed review. Glad to hear we were able to resolve your 10DLC issues.

Victor
Broker, owner in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Why we use Text Request

5,0 vor 5 Monaten

Kommentare: Excellent experience so far. We haven't had to call for tech support at all. Very simple and easy to use interface. I highly recommend TR.

Vorteile:

It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number.

Nachteile:

No particular problems that we have experienced to date.

Antwort von Text Request

vor 5 Monaten

Victor, thank you for leaving us a review. Glad you found us after Zipwhip

Mac
Water Treatment Manager in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Serves our purpose

4,0 vor 10 Monaten

Kommentare: Very good overall. Very prompt in responding to questions and assitance requests.

Vorteile:

Very simple to use. We migrated from ZipWhip and Text Request was very similar.

Nachteile:

Our company uses Text Request to notify our customers of upcoming delivery of products for which they have signed up. Periodically, and on the first text message, an automatic "Text STOP to opt-out" message is added to our text. Our customers are frequently confused thinking it is an opt-out of our delivery. Text request says they cannot change the message by adding to opt-out of receiving texts. We've lost several contacts.

Antwort von Text Request

vor 10 Monaten

Mac, thank you for this review. please contact success@textrequest.com if you'd like them to look into any options.

Bridget
Senior Care Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Seamless transition

5,0 vor 10 Monaten

Vorteile:

They were the first recommendation from the Zip Whip application that we were using before, and had a great demo for us to see how they work. I liked that each message had to be marked as read individually, a problem we where having with Zip Whip was that the messages we accidentally being marked as read and clients and staff thought we were intentionally ignoring their messages, which was not the case at all. This issue was completely solved by switching to Text Request.

Nachteile:

Nothing so far, besides some occasional crashes, but the staff is always quick to find a solution.

Antwort von Text Request

vor 10 Monaten

Thank you for leaving us this review, and switching from ZipWhip to us.

Donna
Manager in USA
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using test request

5,0 vor 8 Monaten

Kommentare: Always had good experience with the company and they returned calls and would help you with any problems right away. Very good company to work with.

Vorteile:

Makes it so easier to contact parents.

Nachteile:

I have had no problem with text request. Great company to do business with

Antwort von Text Request

vor 8 Monaten

Donna, thank you for leaving us a review.

Jennifer
Health Outreach in USA
Medizinische Praxis, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Text Request Questionnaire

5,0 vor 10 Monaten

Kommentare: I enjoy using text request it is sophisticated enough to reach several patients at once in a group message and the ease of use is great as well.

Vorteile:

What I like about TR is that it is user friendly for both patient and staff.

Nachteile:

Often my workflow is interrupted because TR has the sleep setting.

Antwort von Text Request

vor 10 Monaten

Jennifer, thank you for this review.

Lauren
Patient Service Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Non-English templates

5,0 vor 7 Monaten

Kommentare: I liked the overall Text Request for the most part. I almost wish it was connected to the EMR system so that way if patient's have appointment reminders we can text them from the same number and decrease that confusion.

Vorteile:

I like that every patient has their own message history. It creates an easy way for patients to get information and not have to guess who you are talking to. I like the templates that gives you a quick easy way to get in contact.

Nachteile:

I wish there was more templates in different languages for a non-English speaker / reader.

Antwort von Text Request

vor 7 Monaten

Lauren, thank you for leaving us a review. PLease reach out to success@textrequest.com and let them know your EMR system.

Ann
VIce President in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Text Request Review

5,0 vor 8 Monaten

Kommentare: Overall, the program has made us more efficient in our communications with our employees and has saved us time and money with missed emails/phone calls. Our employees are much more responsive to us and we love having the option to attach images or documents to texts.

Vorteile:

We are a staffing company and need to contact our employees very quickly when assignments become available or things change. This program enables us to do that since so much of our communication now is via text messaging.

Nachteile:

I don't have any cons to report on the program. I think it's fairly priced, it is almost always operational and we end up being more efficient because of this program.

Antwort von Text Request

vor 8 Monaten

Ann, thank you for taking the time to leave us a review.

Rachael
Owner in USA
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

The power of text messaging customers

5,0 vor 9 Monaten

Kommentare: I had a great experience with Text Request. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that. They really know how to win over a customer.

Vorteile:

Text request is a great way to communicate with multiple customers at one time. Through a personal message, this is the fastest way you can reach them. All you have to do is figure out what you want your message to be, include all the contacts you want to send to, and set it up the way that is best for you. It also allows the messages to be sent from your computer or phone and allows other employees see the messages so everyone is in unison. This is such an easy way to get ahold of customers right away and be able to grab their attention from right when they enter your website. Its also a great way to keep in touch with them and to offer promotions this way. Super effective and easy to use. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that.

Nachteile:

Honestly I cannot find something that I did not like about Text Request. I feel that overall it is a great website and offers a great program that any business can benefit from.

Antwort von Text Request

vor 9 Monaten

Rachael, thank you so much for leaving us a review. Happy to hear that you have no CONS. If you ever run into any questions, please contact success@textrequest.com if you have any questions.

Gigi
Executive Director, Therepist in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Communication is key to our business.

5,0 vor 9 Monaten

Vorteile:

I am able to communicate with clients ASAP. And with technology these days, clients are able to respond rather quickly as well. Text Request makes is easy to send out group messages as we send out reminders for our group clients. We have also set up the contact tags so we can better communicate to the various clients we serve.

Nachteile:

I do find that until you know where everything is and how to use the system, it can be frustrating. I don't like the web based version of text request. I am logged into our text request 4 hours every day for constant communication, however, I am also in other tabs for billing and research. I feel like if there was an app base, I would be able to have that open at the same time instead of clicking on tabs opened on my web browser.

Antwort von Text Request

vor 9 Monaten

Gigi, thank you for leaving us a review. We do have a desktop app that you might like more: https://www.textrequest.com/product/desktop-app If you have any questions, please reach out to success@textrequest.com

Emily
People Services Specialist in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

10/10 Text Request

5,0 vor 3 Monaten

Kommentare: Text Request had made my first office job easy to accommodate to as communication is what keeps a facility moving forward, and text request has done nothing but give us the ability to move forward stronger.

Vorteile:

I love that Text Request gives you the ability to communicate with all necessary employees through one single platform. It also allows all internal employees to see everyone's messages with the external employees which saves us time and makes us work better as a team.

Nachteile:

I don't have any complaints about Text Request. I love to have access to group messages, different location conversations, and coherent manners to effectively communicate.

Antwort von Text Request

vor 3 Monaten

Emily, thank you for this review. I am glad you don't have any CONs, please reach out if you have any questions.

Katrina
Staffing specialist in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great texting program

5,0 vor 3 Monaten

Kommentare: Ive been using text request for two years and thoroughly enjoy it

Vorteile:

The ease of us, the look and feel of the whole app.

Nachteile:

You cant filter by user who last responded to a text

Antwort von Text Request

vor 3 Monaten

Katrina, thank you for leaving us a review. Glad to hear that you are still enjoying Text Request. Zipwhip did close their doors, and we are happy you decided to switch to us.