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Über Clover

Clover, das All-in-One-Verkaufs- und Zahlungssystem, integriert die Funktionen einer Registrierkasse, eines Kartenterminals und POS-Systems.

Erfahre mehr über Clover

Vorteile:

We loved using the Clover system for a recent event. It was very easy to use and navigation-friendly.

Nachteile:

They cost to much they lied about the monthly payment.

Bewertungen zu Clover

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
3,3
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,5

Weiterempfehlungsquote

6,6/10

Clover hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 474 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (474)

Josh
Josh
Web Designer and Automator
Verifizierter Nutzer auf LinkedIn
Internet, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Point of Sale payment processor for Small Companies

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Kirk
Kirk
CEO in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

ANGEL security was awesome!!!!!

5,0 vor 2 Monaten

Kommentare: over all very pleased!!!!!!! except the updating part!!! very stressful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! every year!! like taking a major exam!! each year they ask for updates and each year it is more technical, and extreme even with some savy computer people like applying for a bar exam to be a lawyer!!

Vorteile:

the ease to process payments and the response entering to the bank account

Nachteile:

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Sabrina
General Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We needed an upgrade from QBM.

5,0 vor 5 Monaten

Kommentare: We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.

Vorteile:

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Nachteile:

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

Emese
Company Director in UK
Medizinische Praxis, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

AVOID this company

1,0 vor 2 Monaten Neu

Kommentare: AVOID!!! This company is just after to rip you off! I signed up after using online payments only before and was completely clueless. They offered me much better rates compared to the smaller companies which didn't lock you in a contract but seemed worth while. As soon as I signed up, my account manager, [sensitive content hidden], "vanished". Turned out she left the company so I ended up having to call to figure out most things by myself. I wouldn't have minded, but within the first 16 months they put my rates up... I coped with that but then received another letter saying my rates will go up again, so I had enough. I contacted Worldpay and they offered much better rates. So then I contacted Clover to say I was to cancel, they said ok, just send an email with certain details to this and that email. They didn't mention there was any charges for it but I was with them for over over 2 years so assumed giving them the 30 days notice will be enough. A few days later got an email from them saying click on this form to proceed with your account closure - and there they were to charge me £120 for "early termination" and also added an extra £15 for a month lease. I mean wtf?? I called them up to complain and then received an email saying it could take them 8!!! weeks to respond. Now 3 weeks later nothing. I cancelled all my direct debits though so they can't just put random charges on my account. Disgraceful service!

Vorteile:

Nothing. There is nothing positive about them

Nachteile:

Charges increase and they are penalise you to wanting to leave.

Sable
Salon Owner Educator in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Clover Review & Experience

4,0 vor 3 Monaten

Vorteile:

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Nachteile:

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

Elizabeth
DJ in USA
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Almost Great...

4,0 vor 4 Jahren

Kommentare: My overall experience with clover has spanned from the creation of menus and items with sub menus and add ons for each item, as well as specials for days of the week as well as happy hour times to daily usage for pos transactions. Overall I have been very happy with everything, other than the need to set up account through bank, as I mentioned before.

Vorteile:

I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.

Nachteile:

I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.

Thomas
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The crash of Clover

4,0 vor 2 Monaten

Kommentare: I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment

Vorteile:

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Nachteile:

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

Gordon
Owner in USA
Sportartikel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Needed a new Payment Processor and they killed it

4,0 vor 4 Jahren

Kommentare: Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.

Vorteile:

The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.

Nachteile:

The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.

Michelle
Dir of Info Technology in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple to set up and configure. Simple to use. Flexible reporting options. Decent Support.

4,0 vor 2 Jahren

Kommentare: Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Vorteile:

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Nachteile:

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

Katey
Operations Manager in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

For accepting payments

4,0 vor 3 Jahren

Kommentare: Positive. Much easier than our last system. Just wish they weren't so expensive.

Vorteile:

That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.

Nachteile:

How expensive it is to replace a machine that is out of it's warranty.

yesenia
Assistant Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clover Review

4,0 vor 2 Monaten Neu

Vorteile:

The thing I liked most about clover was how easy it was to look at past payments.

Nachteile:

The things i liked least about Clover was the fact that we weren't able to process refunds online.

Ziyad
Owner in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Don't judge a book by its cover! Looks great at first glance, wait until you use it

1,0 vor 3 Jahren

Kommentare: HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.

Vorteile:

The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing -ok they have good integrations in their marketplace as well, there are a lot -its fast

Nachteile:

-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it -Terrible customer service!! -When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing. -REPORTING IS SO BAD! It looks good at first glance, once you start trying to go into detail, or if you want to look at your quarterly sales you end up having to download an excel and manipulate the data yourself -NO ABILITY TO DO TAX-INCLUSIVE sales. I can't believe they have a presence in Europe... I live in the US and I hate dealing with coins, I don't want to sell items with tax-exclusive, I like to have flat dollar amounts. You can't with them -theres much more but I'm not gonna sit here all day, this should be enough to deter you

Brian
Owner in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

No support, at all.

1,0 vor 3 Jahren

Kommentare: Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!

Vorteile:

It looks modern, but it doesn't function like they said it will.

Nachteile:

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Carol
Owner in USA
Einzelhandel
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Clover not a choice for retail, very misrepresented and pricey

1,0 vor 8 Jahren

Vorteile:

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Nachteile:

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Jeanine
owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

DO NOT BUY A CLOVER DEVICE UNTIL YOU READ THIS REVIEW.

2,0 vor 4 Jahren

Kommentare: Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.

Vorteile:

There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.

Nachteile:

1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!

DUSTIN
owner in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best platform out there for mobile payments

5,0 vor 3 Jahren

Kommentare: I have had nothing but positives with Clover. It has streamlined my company's credit card processing and actually brought customers in because I accept cards.

Vorteile:

The app is extremely easy to use and simplifies my mobile payment processing. I have tried at least five other companies/apps and Clover is by far the best. From the very beginning of a payment to emailing the receipt, Clover is extremely smooth and user freindly.

Nachteile:

It won't let me type my full company name.

Martinus Ignorence
Freelancer in Namibia
Marketing & Werbung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clover

5,0 letztes Jahr

Kommentare: Clover is great in the event that you will have steady business the entire year, wish to have stock control, and have a solid web association.Clover is ideal for restaurants, as well as any client-confronting organization (whether an eatery or other retail and so on) that has different workers because of its shift in the board. Clover is extraordinary when you are evaluating different limited-time offers and limits also, like cheerful hours at eateries. It is less suitable for an independent venture with not many workers, or sole ownership, which probably won't utilize every one of the additional elements Clover brings to the table.

Vorteile:

Clover coordinates in its activity a stock control system that is refreshed in every exchange, this permits the client to certainly stand out in the renewal of stocks, consequently assisting with staying away from the stock misfortunes and permitting to quickly work out continuously the benefit and revolution of the item.Because of the security and effectiveness given by Clover we can deal with our installment payment system in a quicker and more robotized way, by utilizing their electronic gadgets we have fundamentally worked on the speed of our conveyances and the lift it produces to the consideration of potential customers.pe capabilities with most perusers.

Nachteile:

The arrangement of the application could utilize some improvement.I feel like the application is somewhat aggravating to explore.Not outfitted towards bigger associations.Very few areas of customization.

Breanna
Senior Operations in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great modern POS system for independent businesses

5,0 vor 11 Monaten

Kommentare: They installed and set up our Clover devices for us and ensured we understood how to use the device. We rarely run into issues using our Clover systems, and the only issues are internet based and require us to simply check our network connectivity. We are very happy with Clover and would not consider switching.

Vorteile:

Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.

Nachteile:

Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.

Chelsea
Practice Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quick and easy payment processing for small businesses

5,0 vor 11 Monaten

Kommentare: I have had an overall positive experience with Clover. It is incredibly easy to train staff on using the system. When calling their customer support they have been able to efficiently help solve our problem.

Vorteile:

The credit card reader devices themselves look great aesthetically, very clean looking to have stationed out on a public facing area. After payment is processed you sign on the screen which is quick and easy for both the customer and office. We are also able to accept Apple Pay through it which everyone likes. The handheld device option makes processing payments in other areas of the office fast and easy. Very easy to set up as well for someone with limited technology experience.

Nachteile:

Occasionally the tablets will not work and need system rebooting. A hard reset usually takes care of this for us. It would also be great if you could control the receipt print out instead of all or nothing as some people want them and some do not.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Restaurants, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

DON'T DO IT. Clover POS (Piece of Sh..)

1,0 letztes Jahr

Kommentare: Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!

Vorteile:

It's small and handy is about the only thing good I can say about it.

Nachteile:

Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.

Tory
owner in
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

money hungry company

1,0 vor 7 Jahren

Kommentare: I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed

Vorteile:

Quick use of device when it functions has been better in last 6 months 111111111111111111111111111

Nachteile:

Half of inventory data moved out of category. ease of saving data without excel not possible. 111111

Morgan
Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

no! D O N T even try to use this product/service.

1,0 vor 9 Monaten

Kommentare: EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was available or able to assist. After several attempts, the BBB will receive the final review and complaint.

Vorteile:

It seemed promising, but nothing was as it seemed at the time of purchase.

Nachteile:

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.

Brianna
Assistant in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great but has limitations

4,0 vor 2 Jahren

Kommentare: Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Vorteile:

Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.

Nachteile:

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Molly
Molly
Tasting Rooms Directory in USA
Verifizierter Nutzer auf LinkedIn
Wein und Spirituosen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Bad functioning, terrible customer support, too many problems for the price.

2,0 vor 2 Jahren

Kommentare: Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.

Vorteile:

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

Nachteile:

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.

mark
manager in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

crayola mode

3,0 vor 9 Monaten

Kommentare: Pretty average to bad. Crappy hold times incompetent customer service reps..... Meh

Vorteile:

It was here when I started. Was ok but now nearly not functional

Nachteile:

Bad interference that changes with updates and hides needed functions. Completely different look that makes it hard to use.

Phillip
Propriator in Kanada
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Things untold !

1,0 vor 3 Jahren

Kommentare: All sweet talk and proper verbiage of a slimy sales guy to get you onboard. Talk about all the proper prices and how they will beat every competition. I had used they guys close to 2 years. Long story short, story untold to you is even if you own the machine outright , you can't resell it to another person or business as this will take out another possible chance of them selling the machine. If you ever choose to leave this company , beware of an instant charge of over 500 bucks. I was on a month by month basis and only needed to pay fees per month as per what my sales had told me. I had only stumbled onto all this information because I am starting a second business. But because the business is different and the bank account is different. I cannot use this machine. So now I have a 1300.00 machine sitting around and doing nothing. the icing on the cake was the undisclosed closing fee. No sales guy will ever tell a person its there, but it will be on the documents. I can say the machine is great but I'm not. The people and policy of this company will make me forever to tell everyone to stay away !!

Vorteile:

it was like any other machine out there.

Nachteile:

software was fine, its a brand new machine.