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Über Bill.com

Bill.com ist eine intelligente Business-Payment-Plattform, die finanzielle Prozesseffizienz, Zeiteinsparungen und vollständige Kontrolle bietet.

Erfahre mehr über Bill.com

Zeigt 369 Bewertungen

Jennifer P.
Jennifer P.
Comptroller, CFO beginning 03/01/16 in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bill.com is THE BEST software for managing accounts payable!

5 vor 4 Jahren

Kommentare: No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way!

Vorteile:

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Nachteile:

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Serguei B.
Accounting Manager in USA
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Accounts Payable Software

5 letztes Jahr

Kommentare: Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.

Vorteile:

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Nachteile:

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

Verifizierter Rezensent
Groups Pastor in USA
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for Reimbursements

4 letzten Monat Neu

Vorteile:

Super easy to submit a reimbursement - employees only have to send an email with an attached receipt and short description.

Nachteile:

Bill.com currently doesn't support HEIC files, which is rough when most of your employees have iPhones and don't always remember to turn off "Live" photos before snapping the receipt.

Antwort von Bill.com

letzten Monat

Thank you for your review and feedback. We will be sure to get this up to our product team as we are always looking to improve our features!

Verifizierter Rezensent
Manager, Finance and Operations in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

New April 2019 Interface HORRIBLE!

1 vor 3 Jahren

Kommentare: My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now it’s just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way it’s set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I can’t see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. There’s so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now it’s only by their Vendor display name. We work with a lot of vendors where the ‘pay to’ is an agency so we aren’t able to easily connect a vendor for ePayment. I’m going to have my company move to something else since ruined user experience. I don’t know who the developed this new interface, but it certainly wasn’t an accountant.

Vorteile:

I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 I’m downgrading my rating to 1 out of 5. See my review below.

Nachteile:

The new interface is awful and not efficient AT ALL. See my review below.

Emma A.
Emma A.
Marketing Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple & Easy Invoice Approvals

5 letzten Monat Neu

Vorteile:

Our business's invoices go through bill.com- it's easy to see at a glance what each invoice is for and the attached documentation before approving. Receiving email notifications for approvals makes things as simple as checking my email and approving once a day. Getting a vendor set up with Bill.com also seems like a quick and easy process. All of our vendors have been able to get started without issue

Nachteile:

Bill.com accomplishes everything that I need, though I don't use all of their features, it works perfectly for me.

Antwort von Bill.com

vor 4 Wochen

We are so happy to hear that you're finding the approval feature useful and that your vendors are also enjoying ease of use. Thank you for your review Emma!

Cynthia H.
Executive Assistant in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Eases the Accounting Pain

4 vor 10 Monaten

Kommentare: To date, once we got through the initial training and a month of making some mistakes, it's going smoothly and we're looking forward to using more of the features. We just had to get solid on the primary functions first.

Vorteile:

I love the invoicing and bill paying features of bill.com. It has multiple check and balance functions to the program to ensure invoices are being entered correctly, plus the approval process is great. There are many functions you can employ and design, specific to your company. Once you get the hang of the program, it's pretty straightforward. Nice having everything in one place rather than scattered between many different programs.

Nachteile:

You must have a solid backend Accounting team to enter in the details of a new vendor. We are an association with an offsite Accounting Team, and they set up the internal systems when we onboarded with bill.com. We are the backend users. You can't enter an invoice unless your backend staff have the info already locked in. But while it's a minor annoyance, it's not really a huge deal.

Lisa W.
CFO in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Saving Time and Money Using Bill.com

5 vor 8 Monaten

Kommentare: We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility. We have also saved countless hours of work for our accounts payable department since Bill.com com cuts all checks and sends all ACHs.

Vorteile:

There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.

Nachteile:

We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.

Verifizierter Rezensent
Head of Localization in USA
Verifizierter Nutzer auf LinkedIn
Übersetzung und Lokalisierung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Strange pricing but solid product

4 vor 5 Monaten

Kommentare: It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about.

Vorteile:

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Nachteile:

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Antwort von Bill.com

vor 4 Monaten

Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out.

Brandi F.
Brandi F.
Owner in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Difficult to reach customer service

4 vor 7 Monaten

Kommentare: I had problems reaching customer service when there was a problem and it wasn't always clear when there was a problem was it coming from my end or from the customer end. They did eventually resolve everything but for my business needs I prefer other software.

Vorteile:

It was an easy way to send invoices to customers to receive payment.

Nachteile:

It wasn't always easy to change banks and payment methods.

Antwort von Bill.com

vor 7 Monaten

Thank you for your review Brandi! We'd love the opportunity to assist with any issues. Please feel free to provide us with your best email address and our team will reach out directly!

Jessica S.
Consultant in USA
Biotechnologie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bill.com is how we pay our bills

5 vor 4 Monaten

Kommentare: I have found Bill.com easy to use and navigate. This software has been vital to keeping payments moving as we moved into remote and hybrid workflows.

Vorteile:

I like that it is easy to add new payees and that employees can submit reimbursements directly to accounting using this system.

Nachteile:

I wish there was a way to send invoice reminders when you are waiting on a payment.

Antwort von Bill.com

vor 3 Monaten

Thank you for your review Jessica! We're so happy to hear that Bill.com has helped to keep payments going while your company shifts to a new workflow. We'd also love to help with your invoice reminder inquiry, please feel free to provide us with your best contact information and we can have our team reach out.

Barbara S.
VP Finance in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bill.com is my 1st choice for efficient and fully automated AP system!

5 vor 3 Jahren

Kommentare: We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Vorteile:

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Nachteile:

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Ivy M.
General Manager in USA
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fantastic AP Processing, with Some AR frustrations

5 vor 2 Jahren

Kommentare: Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on the iOS app, Bill.com has been an amazing addition to our workflow. Things are easier on the operations and accounting side, and our record keeping and bill payments are more timely and more accurate. This software easily pays for itself.

Vorteile:

We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition. My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother. The text recognition works very well and saves alot of time. We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks.

Nachteile:

I don't like that vendor credit memos cannot sync to Quickbooks. I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers. I don't like that the iOS app doesn't crop document uploads anymore. It used to do so.

Kelsie K.
Director of Human Resources in USA
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bill.com for Account Payable

4 vor 3 Jahren

Kommentare: This is a big help for Account Payable. You can track and manager all pay out in an one place. You can see approval, requestor, total amount, history, etc. Also, you can deny the pay out without exchanging tons of email to the requestor.

Vorteile:

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option. 2. Can approve via mobile 3. Can track a vendor's history, payout, approval 4. Can add as many approval as you want 5. So easy to use. Drag the paperwork and upload 6. Email notification of status, from approval to pay out 7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both 8. Communicates with other accounting software

Nachteile:

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

Verifizierter Rezensent
Business Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Bill.com (BDC) is ready to help with Accounts Payable, but...

5 vor 8 Monaten

Kommentare: I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.

Vorteile:

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

Nachteile:

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

Louis C.
Lead Purchase / Sales in USA
2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration.

4 vor 4 Jahren

Kommentare: We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com.
Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill.

Vorteile:

We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

Nachteile:

The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Verifizierter Rezensent
Controller in USA
Verifizierter Nutzer auf LinkedIn
Öffentliche Ordnung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Exceeds expectations

5 vor 3 Jahren

Vorteile:

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Nachteile:

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Verifizierter Rezensent
Senior Staff Accountant in USA
Verifizierter Nutzer auf LinkedIn
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software for Accounts Payable and Accounts Receivable functions.

4 vor 3 Jahren

Kommentare: Great software that helped our company's AP dept go paperless.

Vorteile:

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Nachteile:

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

Patrice D.
Bookkeeper in USA
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

New system makes it unworkable

1 vor 2 Jahren

Kommentare: I used to love Bill.com, but now I am going to push my client to look for something else. It is awful and has not improved since they started this last year

Vorteile:

The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy

Nachteile:

The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.

Amanda M.
Accounting Supervisor in USA
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for receivables or payables

5 vor 2 Jahren

Kommentare: Our bookkeepers can enter the bills, the manager can approve them, and the CFO can make the payments. The segregation of duties helps protect the company. Simple to use. Easy to see when a payment will arrive and when a check clears.

Vorteile:

It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.

Nachteile:

When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.

Anne F.
Principal in USA
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Continual heartbreaker

2 letztes Jahr

Vorteile:

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

Nachteile:

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

Antwort von Bill.com

letztes Jahr

Hi Anne! We're sorry to hear you're not enjoying your Bill.com experience, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.

Daniel L.
Daniel L.
Chief Operating Officer in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quality AP processing

5 vor 3 Jahren

Kommentare: Bill.com has saved us several hours a month with as we have streamlined our customer payment collections as well as AP approval processes.

Vorteile:

It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.

Nachteile:

Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.

Hailley F.
Client Services Coordinator in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Lets me manage multiple clients bills easily!

5 vor 4 Jahren

Kommentare: Easier day at the office.

Vorteile:

I like how clear everything is and how everything is interconnected. I also LOVE the customer service- the chat respondents are quick and almost always can help you right away, which makes such a huge difference when juggling multiple portfolios. I also love being able to easily keep all details regarding each invoice in a way that allows you to pull up reports right in the software. This is so useful.

Nachteile:

It can be a little unclear exactly what the rules are regarding canceling transactions, especially when it comes to bills being sent in the mail vs. e-bills. A small reminder at the time of payment when an option is clicked would make a HUGE difference.

Kelly S.
Kelly S.
Controller and HR Director in USA
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bill.com is a great way to get rid of having to write paper checks.

5 vor 4 Jahren

Kommentare: Time saving.

Vorteile:

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Nachteile:

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Therese J.
CEO in USA
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bill.com makes the ease of Accounts Payable online

4 vor 5 Jahren

Kommentare: I have several vendors that use Bill.com as well as I have used online bill paying service for the past 10 years. I enjoy being able to travel, be on the road and have access to my bills. Bill payment process is very easy and customer support very easy

Vorteile:

All bills for the year in one place. I use the app a lot. I am able to approve bills for my business from anywhere.

Nachteile:

Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Chad S.
Accounting Manager in USA
Öffentliche Sicherheit, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Terrible Customer Service Team

2 vor 12 Monaten

Kommentare: My experience has me looking at the competitors as they seem to be struggling to keep this company together.

Vorteile:

We were up and running quickly! No more printing checks in house.

Nachteile:

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Antwort von Bill.com

vor 12 Monaten

Hi Chad! We're sorry to hear you're having trouble with our Customer Support. We'd love to hear your feedback if possible. The fastest way to get your questions answered is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely. From there, please request to chat with a member of Customer Support Leadership. We look forward to hearing from you!