ShipBob Erfahrungen

Changed my life!

Kommentare: Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

Vorteile:

Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

Nachteile:

I honestly can't think of anything that I don't like.

Gets the Job Done Right

Kommentare: My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.

Vorteile:

ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.

Nachteile:

Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.

If I could give 0 stars, I would

Kommentare: If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.

Vorteile:

-The Dashboard is nicely designed and easy to navigate

Nachteile:

- They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again.

The perfect fulfilment solution

Kommentare: Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!

Vorteile:

The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.

Nachteile:

It can be difficult to see where which expiration date items are.

Overall a great experience. There have been errors here and there that affected customers though.

Vorteile:

Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.

Nachteile:

It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.

Multiple issues with packing standards resulting in damage

Kommentare: Overall service has clearly declined over time.

Vorteile:

Their pickup services are quick with ecommerce integrations.

Nachteile:

They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for.

Mostly Good, but expensive for items over 1 lb.

Vorteile:

I like the visual aspect of the platform. Orders that have issues are easy to resolve.

Nachteile:

There is a way to view analytics, but you have to manipulate the URL, which is not right at all.

Shipbob is an okay order fulfillment service

Vorteile:

Easy to use Does connect with Shopify Is good even if you have a small order fulfillment rate

Nachteile:

Customer support is slow Return processing takes ages which is bad If you are looking for a warehouse to provide individual / tailored support and warehouse service then Shipbob is not for you. Sometimes slow turnaround of order dispatch (although faster was promised)

It's an upgrade but far from perfect

Kommentare: Not pleased with the customer support. Typically email responses from support are not direct or helpful. The customer services reps have not been helpful in explaining the various features of the software. I'd really like a full tutorial of the software to understand how I can maximize its utilization.

Vorteile:

It has a user friendly interface. Gives clear status of when goods are delivered and when there has been an issue. Like the multiple ways we can add orders (manually, through Shopify, etc.)

Nachteile:

Inventory counts have been off in the inventory tab. One day we had 40 items remaining and then got an update that there was a "spot check" and we had 0. We are not a high volume operation and we were caught off guard. There are also issues with syncing to Shopify. Not always

ShipBob has been an instrumental partner in scaling our business regarding operations and logistics

Vorteile:

Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Nachteile:

Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

Started bad, and got worse from there

Kommentare: ShipBob started with a promising offering. Onboarding was good, with a dedicated onboarding specialist on the account. But it was all downhill from there.The software is terrible. Not intuitive at all. Functions you'd expect to have are not possible.In my 1 year+ with ShipBob I've had so many problems. For example, orders from seller platforms don't sync, orders don't send on time, orders that shouldn't have get sent out do get sent, and many other problems that I encounter on a daily bases.I've lost $10,000+ due to these errors. And that doesn't take into account lost sales.The worst part is the support. The support team is off shore, which is not a problem in itself, but they are untrained and in most cased unhelpful. Simple cases take weeks to solve. Some cases get ignored completely. I'm now in the process of finding a new provider.

Vorteile:

Most orders, if synced property and in the system correctly (big if), do get sent on time.

Nachteile:

ShipBob Support. Support has been off-shored to people that have not been trained. Dealing with ShipBob support is the most frustrating part of my day.

Grew too fast for its own good

Kommentare: Customer service is very slow to respond and don’t listen. If they lose a package they don’t own up to it and blame the carrier, meanwhile the carrier says they never received it. Shipbob won’t own up to it.

Vorteile:

Saves me time with product fulfillment.

Nachteile:

Terrible and slow customer service. Shipbob regularly loses packages. I’ve lost thousands of dollars of packages in just 3 weeks. I now have to insure each package assuming it’ll be lost

Late Shipment !!! Do not use it you are using EBAY

Kommentare: Not suitable for Ebay users i will search for other company

Vorteile:

it takes more than 24 hours in 90% of the orders to have just the label created ... This cause to my eBay accounts late shipment and item not shipped and tracking number on time... in the end you loose your selling performance ... as a results minimize your future sales is unacceptable that the shipping label is not created automatically as the size and the weight of the item is already given ... Also is not work for color variation... if you have the same item in different colors you need to pay for every color a monthly fee for extra SKU .... for example 1 t Shirt with variation of 20 colors need 100$ per month on paying SKU Fee... also the customer support does not conatct me after requesting 2 times a call .. till today nothing ...

Nachteile:

practical software easy to use but useless as the service is very slow

Avoid ShipBob - inflated reporting and hidden exorbitant fees

Vorteile:

User friendly interface is the only pro I would give ShipBob credit for.

Nachteile:

Avoid ShipBob at all costs. There are better, faster, more transparent, and more affordable 3PL companies out there. With me, Shipbob never made a single delivery on schedule this past year. I can understand that given the state of delays with this pandemic, but what I can't excuse is this: Shipbob was routinely over-reporting the amount of storage space required to warehouse my inventory, in order to charge me higher for storage costs. When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally. Seriously deceptive stuff. Claiming my inventory occupies way more space that is remotely believable - this is how they inflate their profits. Deceptive and unethical. Avoid at all costs.

Shipbob is so easy to use

Kommentare: Shipbob user interface is great. Their connection with our Shopify store is seamless. Their customer service is fantastic. My only complaint is there is not a reasonably affordable way to dispose of expired products. The best option at this time is to pick up the product in person.

Vorteile:

Shipbob has a great interface and is easy to navigate.

Nachteile:

No issues with the software. Just one small annoyance is the table layout (inventory > products for example) column width can not be adjusted. If several products have a similar long name with just a difference at the end of the title, it will go outside the column width and can only be differentiated by mousing over the title.

Great Fulfillment Partner

Vorteile:

We’ve been working with Shipbob for a year now and have been very happy with their service. The integration with Shopify and Amazon is straightforward. Their analytics software allows us to have all the data we need to do inventory planning in an efficient way. Their technology let's us ship from multiple of their FCs which has allowed us to reduce costs and damages while not increasing operational complexity.

Nachteile:

Before it was more challenging to understand historical inventory movements, but the new analytics software has fixed this by providing full visibility on daily inventory movements. Their software is always in continuous improvement.

Optimally Review

Kommentare: We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers.

Vorteile:

Ease of use and automation. I also like the multiple shipping locations.

Nachteile:

The long time it takes to load between screens.

Amazing Service and Easy to Use UI

Kommentare: ShipBob helped us transition from another fulfillment center and we realized what a professional fulfillment center should be operating at. Very easy transition from our old fulfillment center with a dedicated point of contact to start with and professionals in helping our business succeed with insight from the fulfillment side of operations.

Vorteile:

Great service and communication. The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management. The customer support is fantastic and responds quickly to claims and questions. Creating WROs is also a simple and effective process.

Nachteile:

Submitting claims is a little clunky. Honestly haven't really found anything that was difficult to use or that I wasn't able to do. We had a few very specific requests that they are looking into, but nothing that made managing our fulfillments difficult.

I would recommend ShipBob

Kommentare: We did not have time to ship our products. The transition to ShipBob taking over was easy and efficient. Now our products are being shipped with no worries.

Vorteile:

Out team loves the ease of use and prompt customer service.

Nachteile:

There are no cons. We are very happy with everything.

Our logistics and fulfillment is covered

Vorteile:

With ShipBob our logistics and fulfillment is completely covered. Our team finds the dashboard easy to use and it allows us to focus more energy on marketing and advertising to help us scale the business.

Nachteile:

Honestly, nothing. They do what they are supposed to, and they do it well.

Easy to use and great pricing!

Kommentare: I am getting my product out on time and with low cost. Who could ask for more? Love it!

Vorteile:

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

Nachteile:

It could be prettier. I would like more colors on the pages.

easy to use and seamless

Vorteile:

I like being able to see each and every order on the dashboard.

Nachteile:

Sometimes the pricing can be all over the place, so it can be hard to predict.

ShipBob is AWESOME!

Kommentare: We have had a great experience so far!

Vorteile:

I can run a $50 million company with this software with little to zero issues.

Nachteile:

There is nothing applicable to add to this box at this time.

Worst company I have ever used

Vorteile:

This company gave me a nightmare. Terrible software, even log in doesn't work. Orders errors out yet suddenly popped up leading to products getting fulfilled incorrectly. We had over 100 orders fulfilled incorrectly by them in the first week of working with them. Have never had such a bad experience with a 3PL

Nachteile:

Customer service is a joke. No one cares. While your stuff is on fire, you can call your account manager and he is leisurely at lunch, and said he will handle it when he is back from lunch. And obviously 3 hours later you still dont hear from him.

Shipbob is amazing

Vorteile:

The ease of use and how it flows. Finding information is very easy

Nachteile:

there is nothing that I do not like about there dashboard and platform