RhinoFit Erfahrungen

Great Price! Great Product

Vorteile:

Billing and automation. It is nice to have the system automatically handle payment processing as well as communication automation!

Nachteile:

The software does not handle multiple users part of the same family with different membership types. I would like to see 1 user portal for family administration of different memberships.

RhinoFit Review

Kommentare: For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Vorteile:

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Nachteile:

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Better products for cheaper are out there than this bug-ridden mess.

Kommentare: We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.

Vorteile:

The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor.

Nachteile:

UI is confusing and you will constantly make a tiny error that resets an entire action you were performing. There have been almost no feature updates since I joined, and it feels dated and behind the times. The help documentation is useless. I've lost entire emails I've written up because of their UI being so bad. There's no record of the emails you've sent from the system. The reporting functions are way too basic and extremely confusing to use. Memberships are a hot mess - if you want to make a change to a membership, like modifying your pricing, too bad. You need to create a new membership and then go into each of your members and apply the new one, because even if you make a change to one people are already using it doesn't apply to existing memberships. They also don't tell you until you sign up that you have to use their payment processor - you can't use square or stripe or anyone else with reasonable rates. If you don't want to use their PP? They charge you double the cost each month. The payment processor is a joke and makes you jump through hoops that were designed in the year 2000, even requiring you to go through "PCI training," which is a technology compliance for developers, not for gym owners. Finally, if you get sick of rhinofit and want to quit...you learn you're locked into a 3 year agreement with the payment provider, it costs $400 to cancel it, and if you cancel rhinofit but not the PP agreement they'll charge you each month regardless.

Love it

Kommentare: Great software, great features, needs some functionality and streamlining customizations for clients.

Vorteile:

This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Nachteile:

Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

Rhinofit Easy to use.

Kommentare: They get back to you quickly.

Vorteile:

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

Nachteile:

There are a couple of things that I really wished it did like to be able to see/print out an itemized inventory report. I have put in a request for it but so far it has not been implemented and not sure if they intend to implement. As well it does not do everything Mindbody does.

Quality software for the price!

Kommentare: Other than the con, I can overlook it and still think this is a good product!

Vorteile:

The price can not be beat. I have worked with perfectmind and they are a nightmare to deal with. Rhinofit answers all my question at a timely manner.

Nachteile:

That you have to manually go into a person profile, type in the product they are buying, figure out what the cost is before tax, then add the 8.25 tax, and then press another button to charge them with a debit/ credit card or a EFT.

Rhinofit

Vorteile:

Simplistic and doesn't have all the things that nobody needs that simply confuses the user. Simplistic design makes the chance of error smaller and that is key for a business.

Nachteile:

the schedule calendar is not user friendly. We have to set up our appointment slots in blocks of 10 minutes. However, once you do that the visual on the calendar is very difficult to see which time slot you're selecting. I was told that I could use our own scanners we already had in place then I was charged for Rhinofit's scanner and once I received all the expensive hardware that I was told I needed to be able to use our present scanners, found out I couldn't use our present scanners. Then after I complained that I invested a bunch of money in something that was never going to work in the first place, I got a pissy email from one of the techs. Up until that point the service was decent but that was a pretty shitty experience. I can't imagine treating a client of ours in the same way.

RhinoFit Review

Vorteile:

Very affordable regardless the size of your business. Great customer service!

Nachteile:

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

Really enjoying the use of this software. Best value for fitness software.

Vorteile:

The software is easy to use and allows for easy access for my clients. The learning process was quite easy and didn't require intense training.

Nachteile:

I really enjoy this software but wish I had the ability to customize with an app. To be able to use my own branding will make this software perfect.

Why I switched

Kommentare: Having a software program that is there when your not and helps you give the best customer experience is a plus. RhinoFit is easy to use and is a great all in one management system.

Vorteile:

Best price! Easy set-up and works great! Our business is growing and we needed a software program that could grow with us. Having the ability to add an integrated door system that would allow our members and residents to have 24/7 access and keep the business secure is why we switched.

Nachteile:

I haven't found anything that I do not like about RhinoFit but I'm still exploring. Customer service has been attentive with any questions I had and helped me transition my clients from my old software program without a hitch.

Customer service and software is BAD

Kommentare: I was very displeased and stressed every day with RhinoFit

Vorteile:

There wasn’t much of anything that I liked

Nachteile:

The customer service was horrible people are very rude. They don’t explain the software to you, they rushed through on boarding. When I signed up I was promised things that I never received. Their merchant that they partner with our horrible with bad rates and stupid fees that other merchant the accounts don’t have

Rhinofit Overall Reviews

Vorteile:

Easy to use and set up. Allows for reservations prints out tax and sales totals

Nachteile:

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this -doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue) -doesn't keep emails sent out in order to be able to look back on (this is a huge issue) -wait lists aren't efficient enough...not everyone gets the notification -advertised customer service 24/7 is not available 24/7 -no option to keep personal training appt's and invoicing...this would be a huge help -need more reports for sales in particular categories

Rhinofit Review

Kommentare: It's ok. I would continue to use it

Vorteile:

Price is very good. It works very well for what I need it to do.

Nachteile:

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

Fails in every category outside of "ease of use"

Kommentare: I realized not to trust them at their word.

Vorteile:

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Nachteile:

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software. Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form. I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Good service but some simple tweaks could make it SO much better.

Kommentare: Ok so far. But i find it difficult to select classes with the surface area being so small on the calendar.

Vorteile:

Simple to use, good price. Easy to add members.

Nachteile:

I dont like that there is no credit system. Meaning that if a client books a session and does not show up there is no way of penalising them. I think there should be a feature where we can mark that client as 'not attended' and in turn it then charges them one of their paid credits. So if a client has 12 credits per month and they dont show up they get charged a credit even if they havent used that class. Then if they do it 3 times in the space of a month it stops them from booking in so that they have to contact the admin staff to get back to using their credits.

Great for the price.

Kommentare: It does all of the main functions I need it to do. I wish the app was more user friendly. My gym members complain about signing into class beforehand because the app is hard to navigate and it is really hard to use the calendar.

Vorteile:

It keeps all the members information organized. I like the automated emails when bills are overdue or when members have not come to class. It is easy to add products to sell and change the memberships around.

Nachteile:

The app is not user friendly. You have to sign in every time, the buttons are hard to push because they are so tiny. The email does not have spell check, there is a lot of room for error when sending out mass emails.

Feedback your request

Kommentare: I would like to see more sure friend help section. Other then that i have no other comments are this time.

Vorteile:

Its easy to use and not over load with options that we don't use.

Nachteile:

The app is lacking several features for our athletes to add addition workout information.

Pleased but needs some work

Kommentare: Over all I am pleased with the software. It does what I need it to do for the most part. For the money I would say I am happy with what it does and what it allows me to do. However, there are some quirky things that kind of get under my skin a little. The wod view changed. Now I have to type in 2016 to view the wods I last used. I often have to review the week previous to program. Its doable, but just a hassle to not be able to view them by last used without searching. When creating a WOD the cursor sometimes bounces around especially when I use the back space to correct an error. Sometimes it will move the whole line up a line and cause me to type over what I just typed. Just a nuisance more than anything. There are some reports that I have a hard time understanding why they are not there. If I want to search people by start date, there is no report for that. I have to find another report that gives me an idea when they started, like payment history. That pulls up a bunch of other people I dont need to see. I have always been given a work around that works when I asked for help. That's all good, but the software needs some adjustments. As as a future enhancement, it would be great if the software allowed you to track spending and put it in different categories.

Worst software and customer service EVER

Kommentare: We did a free trial with Rhinofit after buying a new gym. The software was VERY basic and the on-boarding process was terribly run. We were going to have to manually add all clients and biking information because we were told the keys could not imported. We decided to move away from this software and Rhinofit refused to refund our monthly dues and also charge us a termination fee upon exiting . The staff was very rude and did not seem interested in improving the software. They were more concerned about the building software on the back end because it is owned by a credit card processing company! I would never recommend this company to anyone

Vorteile:

No features we really liked. Very poor software

Nachteile:

Lots of broken links, poor functionality, financial reports were terrible

Door Access Control Troubleshooting

Kommentare: Overall Happy!

Vorteile:

As with all technology you sometimes run into issues. We are a 24/7 access Gym so our door access control is extremely important. We recently had a few problems but with the support of [sensitive content hidden] we resolved the issues. Great all around system!

Nachteile:

No weekend phone customer service for a company the provides 24/7 door access control systems.

Good

Kommentare: Rhinofit is good, we like it very helpful but somehow there is always something that we don't understand or something that wasn't like what we wanted. But the good thing is, we always contact the customer service and they are pretty helpful to solve the problem.

Vorteile:

Can access anything we need, the software has the records.

Nachteile:

Is not that easy to understand for any other needed. like, let say we would like to set up a signature or email header on the system. But is kinda hassle where we have to contact the customer service.

Retrofit Athletics True Review

Kommentare: I like the overall experience. Rhinofit staff has really helped with tech support when I have called with questions so that is much appreciated. I just think there are some small technical aspects that could be adjusted to make this software a rockstar in the fitness industry.

Vorteile:

I like that the software keeps tracking simple. I do think it would be nice to customize the website integrations better along with adding better membership plans via Training vs Memberships.

Nachteile:

The APP. That is the biggest complaint is the use of the app makes it very difficult for our members and trainers. Load times take far to long to make it a useful tool to get incoming members and change schedules.

Software Good But Needs Upgrades

Kommentare: The main benefit of RhinoFit is making it a simple process to link a member's payment profile with another. THis way, we don't have to enter the information twice.

Vorteile:

From an owner standpoint, I like the reporting and the scheduling of classes.

Nachteile:

I don't like that there is no direct link to my phone from the RhinoFit Calendar to my google calendar. We live by our phones so this is a MUST HAVE feature. Second, there needs to be a NEW MEMBER link. RXGym had this feature and helped capture any potential members information or to sign up for a class. It is time consuming to have myself or one of my staff go in and have to go add a person right before class time. These two features are VERY important to my business so if these cannot be acheived soon i maybe shopping around

G20 Fitness

Kommentare: Most client interactions can be done through Rhino. Integration with Mailchimp is a big one

Vorteile:

Value for money paid is great. The cost per transaction is very competitive. Member management and customer relationship management is seamless

Nachteile:

Customer service may need some additional training to fully solve issues

Great Service

Kommentare: Very helpful staff. Simple and user friendly platform.

Vorteile:

Ease of use, and I really like the Rhino.

Nachteile:

It would be cool to link our workouts with the software, to keep customers interacting online.