Easy to use

Bewertet am 14.8.2019
Ann A.
Director of Communications
Bildungsmanagement, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Intuitive interface and message analytics; able to access and export data.
Our enterprise team was able to automate daily updates to contact lists.

Nachteile: Speed/dependability has been an issue; messages don't always get through in a timely fashion. Have experienced recurring glitches (failures) in attempting to schedule messages in advance. Had to pay extra for mobile functionality.

Antwort des Softwareanbieters

von Regroup Mass Notification an 19.8.2019

We're sorry to hear about these concerns over past performance, we would love to evaluate if these are issues you're still experiencing. Please email success@regroup.com to schedule an appointment with a Customer Success Representative. We have issued continuous upgrades to maintain industry leading throughput, and have recently released additional Post Methods in the Scheduled Posts function, to include Recorded Voice Audio. We hope you will allow us to reshape your expectations of Regroup Customer Service.

Helpful but could use some changes.

Bewertet am 11.6.2019
Tara B.
admin asst III
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Pretty useful. We have been able to connect with more students. We are looking at another program though that is more inclusive. it would include a student friendly app, wayfinding and some other features I am not aware of regroup having. We are seeing what the cost difference would be.

Vorteile: We have increased student involvement because they know about the events happening on campus.

Nachteile: when you save a template, it should save all your features including weather you wanted it to be a text message also. It automatically defaults back to just an email even though text message was marked in the original. Also, can you hyperlink in a text message? We have tried multiple times and we cannot get it to link.

Easy to Navigate and Use

Bewertet am 9.7.2019
Janelle L.
Volunteer Coordinator
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Regroup is very user friendly and easy to learn. It has been a vital communication piece to our organization in relaying key messages to our volunteers and employees.

Nachteile: I have not found any cons about using this software.

Improve Notification Functionalities

Bewertet am 11.6.2019
Ping C.
Adjunct professor
Bildungsmanagement, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is a fast and easy way to send bulk e-mails but problematic with certain features described above.

Vorteile: Easy to send bulk mails.
Report shows good statistics.

Nachteile: Very poor editing functionalities especially in terms of spell-check, font size change, and copying pasting from Word document.
The color of the text changes in the e-mail after posting.
The sender features don't work (e.g., custom, blank)

Antwort des Softwareanbieters

von Regroup Mass Notification an 8.7.2019

Hello Ping, thank you for leaving a review. We haven't experienced the formatting issues you describe but we would love to help. Please reach out to our customer success team at success@regroup.com and we can help you diagnose and solve that problem.

Job Seeker Support

Bewertet am 11.6.2019
Jodi C.
Support Specialist
Non-Profit-Organisation Management, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I really like the ease of the software and the fun is actually in the process of how I use it. I love busy work and there are not too many steps. It is repetitive and easy to use in my book.

Vorteile: I like that it sends emails and texts to our job seekers.

Nachteile: Some get repeatedly contacted (I have heard a few times).