Bewertet am 14.9.2017
I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly.
I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks.
I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data.
I am now improving my online school for teachers based on the feedback I got with Promoter Ninja.
Bewertet am 18.8.2017
Amazing simple product. It does what it says and it's the cheapest I've found.
Kommentare: Real-time customer feedback and actionable insights.
The survey setup is extremely easy.
Uploading a CSV is the most flexible way to segment my customer base.
My NPS is measured in real time as customers answer the surveys.
Nachteile: It would be great if it provided a web version of the survey for users that do not provide e-mail.
Antwort des Softwareanbieters
von Hoshinplan Strategy an 18.8.2017
Thanks for the feedback! We are considering adding the website survey.
Bewertet am 6.11.2017
Easy, simple and does what it has to do, with many expected features
Kommentare: price, ease of use.
Vorteile: Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback!
Nachteile: Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it.