Zoho One Erfahrungen

Zoho Erfahrungsbericht von SMC Consulting

Kommentare: Wir suchten eine Alternative von Hubspot und sind hier fündig geworden. Der Umzug und Export hat wunderbar geklappt.

Vorteile:

Zoho One und speziell Zoho CRM hat eine Reihe von Funktionen, die es in anderen CRM Systemen erst im Hochpreisbogen Segment gibt. So erhält man Automationen, Trigger und Tools zu einem vernünftigen bezahlbaren Preis.

Nachteile:

Die User Experience und das Dashboard könnte grafisch und von der Benutzerführung verbessert werden.

Tolles Softwarepaket zu einem erschwinglichen Preis

Vorteile:

All-in-One Software mit grossartigem CRM.

Nachteile:

Das meiste ist nur auf Englisch verfügbar. Wenn es komplex wird, hätte ich die Instruktionen lieber auf Deutsch.

The perfect software suite for small business

Kommentare: Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately.

Vorteile:

The cost compared to all other solutions ade this a no-brainer. The fact that all enterprise level tools were made available at teh cost of most other CRMs was perfect.

Nachteile:

The configuration of the HR portal was a little more complicated but not mission critical for us.

Zoho One - the underrated app platform from CRM to anything

Kommentare: Rolled it out to 200+ users from marketing to sales, operations, IT and a lot more. Happy users are the biggest reward for all those in IT - we achieved it!

Vorteile:

Amazing range of apps, functions, integration possibilities at top cost/benefit ratio. We use CRM, Projects, Sign, Vault, Assist and others. For any SME the true operating platform with adequate customization options. For large enterprise some of the products are adequate and also provide top in cost/benefit ratio, e.g. CRM. Support is quick and most often helpful. Other highlights include integration between apps, analytics capabilities, AI integration from OpenAI and the like.

Nachteile:

Some non-core apps are not fully mature in their functionality. A few apps also are copy-but-do-not-improve from other well known brands. This is a missed opportunity. In general, the UX is up-to-date but only in the top products reach top-notch UX. Compared to other app environments I hope the UX will be more tailored to the specific need of the users of those apps (versus trying to apply one UX concept accross all apps). The range of features is great, nothing to complain there!

Documents Activities with Limitations

Kommentare: Overall, my experience is a frustrating one. Does the crm allow you to track and log all of the information you want to during sales processes? Yes. However, the amount of clicks needed to document activity is inefficient and time-consuming. Duplicate identification is also lacking and as a result, data is filled with duplicates and triplicates. I believe the system has its pros and cons and depending on how your internal team sets of the workflows, determines how efficient you can be with the crm. I think the software would be better for smaller organizations using a tech stack that natively integrates with the platform for the best experience.

Vorteile:

There is not too much I like about Zoho. Not entirely sure if this is the fault of the software or how our team initially set up the software. I do like how easily you can put together dashboards for activity and other metrics for sales teams. I do like the timeline of actions that have taken place to an account, lead, or contact.

Nachteile:

The software itself feels old and outdated. Unfortunately, some of our current tech stack and tech stack we have been evaluating doesnt seamlessly integrate with Zoho. When looking at all of your tasks on the tasks tab, when you want to select multiple tasks for batch updates, the click box is small and will open the task if you dont click precisely in the right spot. In global organizations, adjusting denominations has its limitations in certain areas of the crm particularly with dashboards.

Fantastic value for money as a complete business OS

Kommentare: Zoho One has been at the core of our business for quite some time due to the amount of capabilities the software suite has and the value it offers. Have experienced good customer support when needed also.

Vorteile:

The amount of software included which covers so many different business tasks, the different pricing structures to suit all sized businesses, the value and efficiency in managing so much software in one place.

Nachteile:

Pricing has recently gone up however the value for money is still brilliant compared to the alternatives and there is constant software development and support available.

Packed with apps and possibilities

Kommentare: Overwhelming. For a single user like me, it is difficult to get the most out of it without spending a whole month setting it up calmly, very calmly. You should have a 6 month trial just to configure it and then be able to use it calmly.

Vorteile:

Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth.

Nachteile:

Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it.

Reporting and Analytics

Vorteile:

Zoho makes reporting and customizing dashboards quick and easy. We can visualize the information most helpful to make business decisions.

Nachteile:

I don't have any complaints currently about Zoho One

CONTACTING ACCOUNTS IS NARLY IMPOSSABLE

Kommentare: It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little results!

Vorteile:

IT IS CHEAP, that is its only redeeming quality

Nachteile:

It is nearly impossible to fulfill the basic function of a CRM to contact your accounts!

The Comprehensive Solution for Team Operations

Kommentare: Zoho One is a comprehensive solution to our teams daily operations. It is pivotal for internal / external communications, reporting, marketing, document sharing and more.

Vorteile:

1) Constantly getting access to new and/or updated tools 2) One price point for full access to all the apps 3) Very easy to navigate from the One.Zoho.com website.

Nachteile:

1) Switching between products isn't always straightforward 2) Product integration could be improved 3) Generally speaking, while there is room for improvement, this is a really well rounded product.

Great CRM for our sales team

Vorteile:

The CRM interface is very easy to use and is simple to teach our sales team. It also allows us to take plenty of notes and include all the information we need in each account.

Nachteile:

I still like Salesforce better but Zoho is very close.

All in One Solution for Business

Vorteile:

It is great if you start from scratch and develop your business processes in Zoho one. There are tools in place for many departments and functionality is enormous, many tools and environments overlap and can be instantly synced.

Nachteile:

If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires things to go manual in many cases or creates necessity for a lot of background scripts.

Great for the price if single user

Vorteile:

Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products

Nachteile:

105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One?

To run a small business you have many tasks from accruing vacation to AR/AP - Zoho One does it all!

Vorteile:

Integrated applications - eg CRM to electronic signature, etc. etc. VERY easy to set up flows - if something happens in one module - make an entry into another module.Easily customize to meet your needs - fields, applications, etc. etc.Workflows save time/effort and are very easy to create

Nachteile:

Hard to come up with a con - I would have said in the Meeting (zoom like) software not having the blurred background was the biggest con - but they recently added that.

There is no better value in the business app world- Zoho One is outstanding

Kommentare: Honestly, there is no better value than Zoho One. It has changed the way I do business by giving me a whole suite of apps that integrate together and play well with outside apps. I completely rebuilt my entire sales process and business workflow around Zoho One, and I'm in it for the long haul.

Vorteile:

Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It blew my mind and was an instant buy. You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on. Zoho One has everything. There is no way I can give all the pros in this space. It's absolutely amazing.

Nachteile:

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing. I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

Not for Most Users

Kommentare: First off, let me see that I am a huge Zoho evangelist. I am a Zoho User Group Leader, I have two companies on Zoho One and have been a user for almost 5 years now. That said, I would caution most users from using Zoho for many of the same reasons that many other people here have noted, namely weak or non-existent customer service, increasing prices with a reduction of functionality, and buggy/flawed designs on new applications and enhancements to existing applications. Just look at the fact that they went from 1 TB/user on Zoho Mail to 50 GB/user to get an idea of how drastic their cuts have been. I am sad to say that I would not recommend Zoho to anyone without the stomach to deal with their terrible service and without an internal team member that can develop around their design flaws.

Vorteile:

I love that Zoho is constantly evolving and adding new functionality to its software.

Nachteile:

The customer support is horrible. Most people you speak with have no experience with the software and cannot answer the most basic questions. Sometimes they even make up answers to get off the phone. It is actually absurd how bad the service is.

Zoho One is an OUTSTANDING value for anyone that uses several Zoho applications. It is unbelievable!

Kommentare: The integration of the apps are wonderful!

Vorteile:

I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!

Nachteile:

The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest.

A bargain based on all the tools you get

Kommentare: I use Zoho One and the tools to keep track of spent time on various projects, save all expenses, invoicing, CRM, some custom workflows and much more. I haven't had time to explore all options yet. Ah, Zoho Social is also a tool I use reguarly.

Vorteile:

With Zoho One you really receives everything to run a company. It's very nice to have everything at the same place. And the integration between the various tools they have are superb. If you're like me, a bit technical, it's really nice that you can customise you company's workflow (Zoho Flow) and even develop internal applications easily (Zoho Creator).

Nachteile:

It can be a bit overwelming with att tools and options in the beginning.

Zoho One

Vorteile:

Zoho one is amazing complete business platform to run business smoothly and easy. integration between apps make work done fast and easy. using zoho desk help support team mange their tickets from different sources easily and save communication between customers and support. CRM is great tool to mange sales process with artificial intelligent help and log all of activities and manage pipeline . zoho people mange all hr tasks which make easy to track employee attendance and leaves and so much more. with workdrive it replace google drive

Nachteile:

All Apps are integrated and they make fast improvement

Great product & more importantly Great customer service!!!

Vorteile:

Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!

Nachteile:

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

Manage your business with zoho one

Kommentare: Its very nice to use zoho one as by using it now we are able to manage organization smooth.

Vorteile:

Zoho one provide many solution at one platform which an business need. I like all platforms like zoho crm, zoho invoice and Bill management, inventory management and many more.

Nachteile:

Managing ledger is bit confusing. Sometimes is getting very slow while receiving mail and managing tickets.

So many tools, so little time

Vorteile:

Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!

Nachteile:

The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.

The best all-in-one tool for SMEs.

Kommentare: I have been trying to launch my legal services business since before COVID-19 and I have experimented and used free trials for all of the major service providers including Hubspot, Salesforce, Pipe Drive etc. I keep returning to Zoho One due to the impressive range of applications that whilst may not be the best on the market, offer everything I could need and more. I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings and online bookings to client portals.

Vorteile:

Comprehensive suite of applications all included for the one monthly fee. Professional and customisable user interface.

Nachteile:

Moderate learning curve. Settings and administration functions are hidden in various locations.

Zoho One - Overpromises and Underdelivers

Kommentare: The big benefit was that we would get an all-in-one solution for our small startup's needs. CRM? Check. Mailing list? Check. The usual office suite? Check. Customer support platform? Check. Accounting? Check. Workflow automation? Check. All the buzzwords and must-have's? Check. All looked good. When it came down to actually using it - not so much. Basic functionality is there. It does work, but it always felt like we had to jump through hoops as we started using it more and more. It took forever to hear back from their support team. They have some products that are not part of One but are very similar. CRM and CRM Plus, I'm looking at you. We finally stopped using them because it was a nightmare to get our processes set up and automated. We would rather spend our time actually building the company than trying to figure out Zoho.

Vorteile:

Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.

Nachteile:

Software has complex learning curve. Employees hated it. Not intuitive to use.

Worst Customer Services - Half Baked Products

Kommentare: Worst and i inccur loss in business .

Vorteile:

It seems in the begining that you found one stop solution to all your needs.

Nachteile:

The company has worst customer services. The support team is always evading you and end up leaving you in frustation. The apps are poorly designed and problematic. The emails always lands up in spam and they have Zero real solution to it.