Zoho One Erfahrungen

Tolles Softwarepaket zu einem erschwinglichen Preis

Vorteile:

All-in-One Software mit grossartigem CRM.

Nachteile:

Das meiste ist nur auf Englisch verfügbar. Wenn es komplex wird, hätte ich die Instruktionen lieber auf Deutsch.

The Ultimate Choice for Small Businesses

Kommentare: Zoho One has helped us stay on top of all the things that are important in our business. From managing customers and leads to staying on top of our finances. It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost. For certain processes that we weren't really sure about how to do it right (like HR) - it made these things much easier for us and gave us a system to keep all our challenges in sight rather than being overwhelmed by them.

Vorteile:

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems. Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them. All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too. And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

Nachteile:

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

Lots of Features, but takes some work to fully integrate

Kommentare: I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations. I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations.

Vorteile:

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly)

Nachteile:

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps. Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products. Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

Don't just get this software just because it is cheap compared to Hubspot or salesforce

Kommentare: Wouldn't recommend this to anyone. I would rather suggest consider other options especially Hubspot if you are in this segment or maybe freshdesk (have tried it once but can't say for sure that this is great)

Vorteile:

I like that the pricing is competitive and they have introduced zoho one to wrap up all their products into one.

Nachteile:

Support is bad - It is hard to get a proper emphatitc response. Team doesn't respond on time and you have to follow up. Unlike Hubspot - in simialr category the support is amazing and people are responsive and understand the questions. Zoho one is still new and lots of issues from an administrator perspective. - Assigning apps to users is a painful process - You have to repeat the settings on every other app - for instance if you want to verify your domain you have to add this verification on every zoho app. - The user interface to say the least and error handling is bad. If I want to change an app owner or service admin then forget about it. Its hard to impossible. Then when you reach out to support as an admin they just start throwing you blogs rather than helping. - Email to lead - I should have checked this throughly during the assessment but considering a product that is competing with big giants I would expect a basic functionality like email to lead. But guess what it is not there. I had to setup Zaps to manage this. That means you pay more money if you are using more tasks on Zaps in addition to Zoho.

Great CRM for our sales team

Vorteile:

The CRM interface is very easy to use and is simple to teach our sales team. It also allows us to take plenty of notes and include all the information we need in each account.

Nachteile:

I still like Salesforce better but Zoho is very close.

Zoho One Daily User

Kommentare: I'm very satisfied, I'm very technical and have a lot of skills so doing some of the stuff that most people are unable to do I can do for myself by a little bit of research and a little bit of time invested. Lots of reports, you can track almost anything that you do inside that database, which means you can track anything your employees do. Personally I'm not a spymaster and I really don't care to spend my time looking at what my employees are doing on a daily basis, but when there's a question I'll use it to verify what they've been up to. If you have the money, you can save yourself a lot of time, if you're technical you can do it yourself otherwise, you can work with your zoho one partner and they can make your entire environment do whatever magical thoughts you have come out of your head. Yeah there's some limitations some quirks but it's a really great platform so far.

Vorteile:

Zoho One, is an overall enterprise platform gravitate in and around the CRM application first and foremost. We use it every single day. it's highly customizable, flexible integrations galore. We use the email templates quite frequently, that's a real timesaver. We’ve integrated RingCentral our VoIP phone system; with that you can click call any contact in your database. If you have any understanding of coding you can create whatever it is that you want, that said you also need the time to do it. if not you can use your zoho one partner or zoho one support. If you have the money you can work with a zoho partner and they will make your entire system cook eggs washing dishes and mop the floors. The functionality's available or just endless and it's only limited by your imagination. Zoho One support group does not have the intuition or business understanding on how you need to accomplish your tasks do not rely upon them to give you any kind of insight or guidance they can only answer specific questions that you ask them. if they don't know they will do the research and get back to you.

Nachteile:

I’d the cons with Zoho One there is a learning curve, but isn't that the case with anything that you engage? My impression at first was that this thing was ready to go the moment I turned it on… Oh no not the case. but if you give it time you'll figure out exactly what you need and you can get that addressed by support.

Everything all in (Zoho)One

Kommentare: It is so nice to have everything in one place and connected. It has increased our efficiency by automating some processes and integrating with some of our existing software. Plus, the mobile apps let us have access to it all no matter where our business takes us!!

Vorteile:

I really like that you have access to so many different apps. You can do just about anything you need from hosting an online meeting to conducting a marketing campaign to managing your client/lead relationships to surveys. It really does have everything in ONE place!! You name it... Sales, Marketing, Collaboration, Analytics etc. No matter what comes up, we have found a way to handle it efficiently and effectively with ZohoOne.

Nachteile:

It did take a little time getting used to how the Zoho system works. I wished things were a little more intuitive initially but once you grasp the logic behind how the different apps work together it can truly improve you experience.

Proceed with caution

Vorteile:

Products integrate well but in some cases too well. Easily accessable from mobile or laptop.

Nachteile:

Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - [sensitive content hidden]

The perfect software suite for small business

Kommentare: Incredibly positive allowibg us to benefit from a range of software tools rather buying them all separately.

Vorteile:

The cost compared to all other solutions ade this a no-brainer. The fact that all enterprise level tools were made available at teh cost of most other CRMs was perfect.

Nachteile:

The configuration of the HR portal was a little more complicated but not mission critical for us.

Reporting and Analytics

Vorteile:

Zoho makes reporting and customizing dashboards quick and easy. We can visualize the information most helpful to make business decisions.

Nachteile:

I don't have any complaints currently about Zoho One

Zoho One Review

Kommentare: At first, it was confusing, due to the many different apps. But over time, as I became familiar with it, I was able to utilise the time tracking aspect to gauge my productivity and see where I was spending too much time on tasks, and how I could improve in that aspect.

Vorteile:

It had a lot of features which essentially solve every possible need an organisation can have. From human resource management to product management to time management to knowledge management and client management. Zoho One has it all in one package. It's a swiss army knife.

Nachteile:

Because it has so many features, there are some that an organisation or individual will not need, but you would have to pay for access to the entire suite, and that's relatively expensive. Paying for individual apps is even more expensive.

Great price and amazing mix of services but integration and support need work

Kommentare: Good, it is amazing value but it wasn't for me

Vorteile:

So many services and products all for one price with one sign in.

Nachteile:

Internal integrations couldn't help me bring together everything in one place. Internal! External integrations were sometimes lacking too. Support takes too long to respond, over 24 hours when tech issues come up. They don't always solve your problem either.

There is no better value in the business app world- Zoho One is outstanding

Kommentare: Honestly, there is no better value than Zoho One. It has changed the way I do business by giving me a whole suite of apps that integrate together and play well with outside apps. I completely rebuilt my entire sales process and business workflow around Zoho One, and I'm in it for the long haul.

Vorteile:

Honestly, where do I start? You literally get access to around 40 enterprise level versions of applications from a company that has been around for 20 years There is the saying that if it sounds too good to be true, it probably is. But this isn't too good to be true. It's actually true. I wanted to switch to Zoho Books and Zoho CRM, and found that for the same cost, I could get ALL the Zoho apps. It blew my mind and was an instant buy. You get a super-powered CRM, bookkeeping, email campaign management, social media management, live chat, help desk, website builder, website testing tool, Zoho Flow (a superior alternative to Zapier), a full project management app, the best invoicing I've seen, and on and on and on. Zoho One has everything. There is no way I can give all the pros in this space. It's absolutely amazing.

Nachteile:

The one con I do see with Zoho One is that since it is one user, you do get restricted on some things like Zoho Mail. You get a full mail account for that one user, but can't combine it with other free Zoho Mail accounts. So every once in a while, it would be nice to be able to do that. But otherwise, Zoho One is mindblowing. I will say also that if you have a large team, it MIGHT be cheaper for you to buy the apps individually since some of the higher levels include more users. If you only need a couple of the apps for some users, it might be cheaper to buy an enterprise bundle. But if you are a single person or have a small team that needs more than a couple apps for each person, Zoho One is perfect.

Zoho One truly is the operating system for your Business

Vorteile:

Zoho one is amazing for the price!!! Absolutely nothing can touch it or is anywhere close. With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more! Plus Zoho creator lets you build custom apps to automate your processes. I can't say enough good things about Zoho One and I certainly can't go into detail on every app included, but Zoho is contantly updating their apps to improve the features and UI. I have been using Zoho One for just under a year now and while it's not perfect is good and continually improving. It's also relatively easy to get ahold of their support team which is great at answering questions!

Nachteile:

I think one of the hardest things with Zoho One is knowing where to start. There are so many different apps and each one requires setup and they can integrate with one another in different ways. It can be hard to keep track of what's what. Also, because the company moves quickly and is constantly improving, there can be features or processes that seem to be left over from an old version and don't necessarily work the same across all the apps.

40 products in one!

Kommentare: I was impressed. It was very easy to setup compared to the competitors, had excellent training videos and manuals, plus excellent customer support (but only 5 days a week 24 hours a day, not 7 days). I would call the software second best in almost all categories, but when you add in how they all integrate together, this is awesome software. I think the software it best compares to is SalesForce, which I haven't ever used due to the price.

Vorteile:

It seems they have everything in one, and all integrated. When I was looking for each piece, their name kept popping up as in the top choices for each product... especially social media.

Nachteile:

Reporting for accounting was not up to what I am used to. They have a lot of reports, but they aren't very customizable. You basically get what they provide, which is still a lot! I also kept running into a few bugs. And many people have feature suggestions. So it seems like their low price is reflective of this.

Great product & more importantly Great customer service!!!

Vorteile:

Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!

Nachteile:

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

Not for the Solopreneur

Kommentare: I would say keep it up Zoho. I believe their mission to be a one stop SAAS is perfectly achieveable and the world would be a bleaker place without them. As for me, after 1 or 2 months of trying to offload everything onto Zoho One, I end up subscribing only to Zoho Books, which ironically, was the reason why I came across Zoho in the first place.

Vorteile:

Value, you get a lot for what you pay for. Responsive customer support. You could run a entire business or even a franchise on Zoho One. One stop service, single log ins. If you are less demanding, this suite would suit you. If not, read on...Initially, I paid A35 per month, then it became apparent that I somehow escaped the 5 employee requirement.

Nachteile:

Zoho One promised integration amongst all their apps and data would flow seamlessly from one app to another. Not true, and it was painful to constantly contact Zoho support regarding setup issues. Eventually, you figure it out. A lot of the apps need polish esp the iOS apps, which couldn't be split screen. I came to this conclusion: I might as well stick to using disparate apps, and run Toby on them for single screen access. Or use Zapier or MS Flow to connect them.

ZOHO ONE

Kommentare: We think Zoho One is one of the best platform on the market!

Vorteile:

applications capabilities, functionalities and technical support are second to none! They always follow-up when required.

Nachteile:

Too many tools and all are very valuable!! If you enticed or want to become an expert in one their applications, they make it too easy which can become a time distraction.

Zoho One - The OS for business

Vorteile:

I love how Zoho One brings great apps (currently 40+) together by SSO, centralized user management, easy integrations, elegant reporting, by costing nothing like other big names, at the same time doing a far more better job. Definitely lives up to the title operating system for business.

Nachteile:

I would love to see more applications added to Zoho One.

Great for the price if single user

Vorteile:

Its great for the price for a single user. If you have alot of employees costs adds up. Comes with alot of features and products

Nachteile:

105/month for flexible plan is steep. Reg is 45/mo if adding all users, so flexible would be better around 75. Accounting package needs to manage multiple companies. This is the biggest bit fall. The regular paid version allows it so why not the one included with One?

Great promise. Big hassle.

Vorteile:

It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh.

Nachteile:

I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators. That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support.

Worth Looking At, but Best to Seek Another Option

Kommentare: At face value, Zoho One looks good. We invested 250 hours in the trial version, but very disappointed and consider the time wasted. The software is buggy, the customer service is horrible, the billing systems is combative and the local sales teams over-sell.

Vorteile:

There is an abundance of applications in the Zoho One package. However, there are bugs that could have a significant negative impact on your business. Meanwhile, the Zoho technical teams appear to be more focused building new apps rather than service the one they have started.

Nachteile:

The customer service is just horrible (pre-sales, basic, premium and enterprise) + they charge a percentage of your monthly billing to get premium or enterprise - which equals the quality of other vendors standard customer service. Contacting customer service is a lengthy, wholly unsatisfying experience. Taking days to resolve a simple issue, which in many cases requires several call backs and/or emails?!?!?!

Worst Customer Services - Half Baked Products

Kommentare: Worst and i inccur loss in business .

Vorteile:

It seems in the begining that you found one stop solution to all your needs.

Nachteile:

The company has worst customer services. The support team is always evading you and end up leaving you in frustation. The apps are poorly designed and problematic. The emails always lands up in spam and they have Zero real solution to it.

Zoho One is where it's at.

Kommentare: The integration options with Zoho allows you to integrate with other zoho apps and other apps from outside zoho.

Vorteile:

Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access.

Nachteile:

Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue.

zoho its a great software its easy and powerful to use

Kommentare: there is nothing that I do not like about the software, it is very good besides that they are improving it continuously, they have very good advice any doubt they solve me immediately, what I like most is that it works as ERP and CRM

Vorteile:

easy intuitive automated cheap powerful centralized in the cloud movilizing good advice