Zoho One Erfahrungen

The Ultimate Choice for Small Businesses

Kommentare: Zoho One has helped us stay on top of all the things that are important in our business. From managing customers and leads to staying on top of our finances. It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost. For certain processes that we weren't really sure about how to do it right (like HR) - it made these things much easier for us and gave us a system to keep all our challenges in sight rather than being overwhelmed by them.

Vorteile:

We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems. Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them. All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too. And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

Nachteile:

The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

Fantastic value for money as a complete business OS

Kommentare: Zoho One has been at the core of our business for quite some time due to the amount of capabilities the software suite has and the value it offers. Have experienced good customer support when needed also.

Vorteile:

The amount of software included which covers so many different business tasks, the different pricing structures to suit all sized businesses, the value and efficiency in managing so much software in one place.

Nachteile:

Pricing has recently gone up however the value for money is still brilliant compared to the alternatives and there is constant software development and support available.

Don't just get this software just because it is cheap compared to Hubspot or salesforce

Kommentare: Wouldn't recommend this to anyone. I would rather suggest consider other options especially Hubspot if you are in this segment or maybe freshdesk (have tried it once but can't say for sure that this is great)

Vorteile:

I like that the pricing is competitive and they have introduced zoho one to wrap up all their products into one.

Nachteile:

Support is bad - It is hard to get a proper emphatitc response. Team doesn't respond on time and you have to follow up. Unlike Hubspot - in simialr category the support is amazing and people are responsive and understand the questions. Zoho one is still new and lots of issues from an administrator perspective. - Assigning apps to users is a painful process - You have to repeat the settings on every other app - for instance if you want to verify your domain you have to add this verification on every zoho app. - The user interface to say the least and error handling is bad. If I want to change an app owner or service admin then forget about it. Its hard to impossible. Then when you reach out to support as an admin they just start throwing you blogs rather than helping. - Email to lead - I should have checked this throughly during the assessment but considering a product that is competing with big giants I would expect a basic functionality like email to lead. But guess what it is not there. I had to setup Zaps to manage this. That means you pay more money if you are using more tasks on Zaps in addition to Zoho.

Packed with apps and possibilities

Kommentare: Overwhelming. For a single user like me, it is difficult to get the most out of it without spending a whole month setting it up calmly, very calmly. You should have a 6 month trial just to configure it and then be able to use it calmly.

Vorteile:

Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth.

Nachteile:

Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it.

Lots of Features, but takes some work to fully integrate

Kommentare: I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations. I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations.

Vorteile:

A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly)

Nachteile:

Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps. Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products. Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

Proceed with caution

Vorteile:

Products integrate well but in some cases too well. Easily accessable from mobile or laptop.

Nachteile:

Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - [sensitive content hidden]

Zoho One Works

Kommentare: We have been using it to manage our online music school, so far it's working ell.

Vorteile:

The fact that it is integrated and an all-in-one platform for my business needs.

Nachteile:

I do not like having to connect each app together each time I use something new for each application, however, they have wonderful tech support to walk you through any problems.

Zoho One Review

Kommentare: At first, it was confusing, due to the many different apps. But over time, as I became familiar with it, I was able to utilise the time tracking aspect to gauge my productivity and see where I was spending too much time on tasks, and how I could improve in that aspect.

Vorteile:

It had a lot of features which essentially solve every possible need an organisation can have. From human resource management to product management to time management to knowledge management and client management. Zoho One has it all in one package. It's a swiss army knife.

Nachteile:

Because it has so many features, there are some that an organisation or individual will not need, but you would have to pay for access to the entire suite, and that's relatively expensive. Paying for individual apps is even more expensive.

Zoho One is a Contender

Kommentare: Overall, Zoho One hasn't been a bad experience, but it's becoming a little frustrating with the amount of time it takes to configure the various apps to fit our business. It feels like everything we need is available but the time it's taking is becoming prohibitive.

Vorteile:

Zoho One packs a lot of bang for the price. With over 40 apps, you could effectively run your entire business with it. We've tried all of the significant all-in-one CRM systems, and I've yet to see another solution rivaling Zoho One regarding the number of apps you get with your subscription starting at just $45 per month.

Nachteile:

The thing that makes Zoho One attractive may also be its weakness. With so many apps to learn, it can be a bit overwhelming, The UI is not as well designed as some of the other solutions available. There is also a huge learning curve and I find myself spending lots of my time watching how-to videos and reading Zoho documentation. It's not a bad solution by far, but you will have to dedicate a significant amount of time, to wrapping your arms around how the different apps work together.

Quite complete software for web companies

Vorteile:

I really like the fact there are much different software within Zoho one. You have 1 software for your every need and it will cost you less to take Zoho one than taking all those software individually. Every piece of software can integrate with one another.

Nachteile:

There is a need to dedicate time to understand how everything works and to connect everything. You need to do things right to avoid building something complicated.

Not for Most Users

Kommentare: First off, let me see that I am a huge Zoho evangelist. I am a Zoho User Group Leader, I have two companies on Zoho One and have been a user for almost 5 years now. That said, I would caution most users from using Zoho for many of the same reasons that many other people here have noted, namely weak or non-existent customer service, increasing prices with a reduction of functionality, and buggy/flawed designs on new applications and enhancements to existing applications. Just look at the fact that they went from 1 TB/user on Zoho Mail to 50 GB/user to get an idea of how drastic their cuts have been. I am sad to say that I would not recommend Zoho to anyone without the stomach to deal with their terrible service and without an internal team member that can develop around their design flaws.

Vorteile:

I love that Zoho is constantly evolving and adding new functionality to its software.

Nachteile:

The customer support is horrible. Most people you speak with have no experience with the software and cannot answer the most basic questions. Sometimes they even make up answers to get off the phone. It is actually absurd how bad the service is.

Zoho One is an OUTSTANDING value for anyone that uses several Zoho applications. It is unbelievable!

Kommentare: The integration of the apps are wonderful!

Vorteile:

I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!

Nachteile:

The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest.

Its alot to learn but affordable

Kommentare: Really didn't fully get it set up.

Vorteile:

It had some really great features but almost to much for a beginner. I recommend using one app at a time until you master each app.

Nachteile:

Little hard to learn because it's just to much.

Honest Opinion

Kommentare: Great automation, great number of apps in Zoho One for most businesses, good integration

Vorteile:

Zoho One has all the apps that a small business would need.

Nachteile:

Customer service lacking even though I was charged for a year of customer service premium

ZOHO ONE - Why, Why use anything else when starting your company?

Kommentare: The entire business is run exclusively on this platform. With a partner program in place at Zoho we can actually go and preach this as a solution to our own customers.

Vorteile:

The Swiss Army knife for any business - they understand and want to help the SMB market play like Fortune 100 company. From CRM, Web sites, Email marketing, Chat, Accounting, Business Expenses tracking the list goes on and for only $30/user (note everyone in the company needs to be enrolled) - there is no way in this industry can compete. There may be better products when compared on a one-to-one basis but the suite? Impossible to compete.

Nachteile:

It's evolving and sometimes the interfaces may not be as sweet as other competing SaaS players in the marketplace.

So many tools, so little time

Vorteile:

Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!

Nachteile:

The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.

Zoho One - A ONE Stop Solution

Kommentare: I really love it and recommend it to all our clients who are small and medium sized businesses.

Vorteile:

I love that I can get access to over 40+ options and products for the product of one. It is easy, convenient, affordable, effective. I love it.

Nachteile:

Sometimes it is hard to know which product you are working with since there are so many options.

Great promise. Big hassle.

Vorteile:

It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh.

Nachteile:

I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators. That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support.

Zoho One - Useless Customer Support

Kommentare: Wasted Alot of time in my life

Vorteile:

Looks like the future acts like the stone age

Nachteile:

Support - Every issue i had could not be solved by a consultant. Million add on costs and they try to con you when they not knowledgable about their own product

Zoho One - Overpromises and Underdelivers

Kommentare: The big benefit was that we would get an all-in-one solution for our small startup's needs. CRM? Check. Mailing list? Check. The usual office suite? Check. Customer support platform? Check. Accounting? Check. Workflow automation? Check. All the buzzwords and must-have's? Check. All looked good. When it came down to actually using it - not so much. Basic functionality is there. It does work, but it always felt like we had to jump through hoops as we started using it more and more. It took forever to hear back from their support team. They have some products that are not part of One but are very similar. CRM and CRM Plus, I'm looking at you. We finally stopped using them because it was a nightmare to get our processes set up and automated. We would rather spend our time actually building the company than trying to figure out Zoho.

Vorteile:

Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.

Nachteile:

Software has complex learning curve. Employees hated it. Not intuitive to use.

Zoho One is where it's at.

Kommentare: The integration options with Zoho allows you to integrate with other zoho apps and other apps from outside zoho.

Vorteile:

Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access.

Nachteile:

Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue.

One Tap App

Vorteile:

ONE is very convenient for my staff and I. This allows us to open our apps with one touch and continue business in seconds.

Nachteile:

Sometimes the app crashes. I would also prefer if it could open more than just Zoho apps.

Manage your business with zoho one

Kommentare: Its very nice to use zoho one as by using it now we are able to manage organization smooth.

Vorteile:

Zoho one provide many solution at one platform which an business need. I like all platforms like zoho crm, zoho invoice and Bill management, inventory management and many more.

Nachteile:

Managing ledger is bit confusing. Sometimes is getting very slow while receiving mail and managing tickets.

Great suite of tools with a very low price!

Kommentare: Great value!

Vorteile:

- The price for value of this suite of business tools - One tool for each department of your business - Tools are well designed

Nachteile:

- You might encounter bugs on new product they launch... they are not pixel or code-perfect.

So Many Options

Vorteile:

Everything integrates with each other. This subscription includes all of their software (that can be purchased on their own), and it all just works well together. The ability to connect your domains to it to personalize some of the applications is fantastic. My favorite apps in it so far are Books, Desk, Contact Manager, and Subscriptions.

Nachteile:

It's really hard to get a hold of someone for onboarding- I haven't been able to schedule something and keep "missing" their calls. For a company that has a meeting scheduling software it's a little funny we haven't used it to book something! Luckily I can do most of the onboarding myself and am just creating my list of questions for when I do get someone.