Midland USA

Bewertet am 5.11.2018
Danelle P.
Marketing Coordinator/ MAP Enforcement Monitor
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall we have loved working with the software and the customer support team. Any needs we had in the beginning they would listen to and make improvements. It makes you feel valued!

Vorteile: This software really allows our company to see where our pain points are, be they direct sellers or 3rd place market spaces, while staying up to date on problematic pricing. We can also track and respond to all Amazon reviews and provide a better customer service experience.

Nachteile: Sometimes the site does run slow, but there is an update coming for that!

Antwort des Softwareanbieters

von TrackStreet an 16.11.2018

Thank you so much!

Well Worth the Investment!

Bewertet am 5.11.2018
Tyson B.
Director of Strategic Accounts
Sportartikel, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are using TrackStreet software to help identify any leaks in our supply chain and distribution, this has been crucial as our brand is working very hard to protect the brand and ensure it's presented in a professional way across the internet.

Vorteile: The ease of use is amazing, the software drills down to the levels you need and it's very easy to see on the dashboard exactly what is going on in the marketplace. TrackStreet has taken what a brand really wants to know and made all the data points very easy to pull. For someone that is not the most computer savy, the software does all the work for me.

Nachteile: Nothing to say here, couldn't be happier with TrackStreet.

Antwort des Softwareanbieters

von TrackStreet an 16.11.2018

Thank you!

My experience with TrackStreet has been great. The software makes it easier for me to do my job.

Bewertet am 27.3.2018
Tony W.
Map Administrator/Brand Protection
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: What I like most about TrackStreet is that it is easy to navigate and get to the data that I need. They are consistent, listen to their customers, and act quickly when a concern is raised. They really have great customer service.

Nachteile: There have been a few hiccups along the way. But too few to really say that TrackStreet's service has a flaw in any way. Some of the reporting functionality leaves a little left to be desired, however.

Antwort des Softwareanbieters

von TrackStreet an 14.11.2018

Thank you!

portal and customer service

Bewertet am 26.11.2018
Christine A.
Key Account/Logistics Manager
Textilien, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing customer service, quick, responsive and great follow-up
Thank you TrackStreet - you have helped us greatly to elevate our MRP game!

Vorteile: variety of information
multitude of options to sort and analyse

Nachteile: concise information to make it user-friendlier sometimes too much information is overwhelming
Most administrators like me wear different hats and don't have much time to get familiar with all available options
Maybe a more individualized portal would be helpful, but frankly I understand that's just not possible given the multitude of lines of industries

TrackStreet is the best option around for cleaning up unauthorized Amazon sellers.

Bewertet am 23.3.2018
Denise M.
Director, Brand Protection
Sportartikel, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Cleaning up the Amazon.com platform. TrackStreet is the only software company I found that has the ability to reach hundreds of Amazon sellers daily.

Vorteile: The software is easy to use and understand. The information provided on the dashboard is easy to navigate.

Nachteile: The inability to pull certain reports and historical data. I also wish that the merchant info was somewhat centralized. It is time consuming to update the seller under each individual brand. With that being said, TrackStreet has been incredibly helpful and always willing to assist.

great customer service. a few hiccups with the crawler but not sure how it could be fixed.

Bewertet am 23.3.2018
Brooke B.
Director of Compliance
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: reporting functionality is great. The ability to see year over year data is also a great tool. And, of course ability to automatically send letters and crawl multiple times throughout the day.

Nachteile: crawler hiccups - but given that this is artificial intelligence I am not sure how it can be resolved.

We implemented Trackstreet and saw a 65% reduction in violations within a couple weeks.

Bewertet am 21.3.2018
Adam D.
Business Unit Director
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Simple dashboard, easy to use, the automated notification system. I like how the application monitors more than just retailer's websites, but marketplaces as well.

Nachteile: The site can be wonky at times and doesn't load consistently. Sometimes hitting the back button causes it to break and graphics not to appear. I'd like to be able to configure the dash board and see different historical views.

Antwort des Softwareanbieters

von TrackStreet an 26.3.2018

Thank you for your positive review of TrackStreet. We are thrilled that we were able to help you reduce MAP violations so significantly, and in such a short period of time.

We are continually improving our platform and have logged the page loading issue as a support request and your request for configurable dashboards. We'll likely reach out via email soon, to gather additional information about what you'd like to see in the next software version.

Thank you!

TrackStreet Software Review

Bewertet am 5.11.2018
Seth T.
Data Analytics and Sales Support Supervisor
Landwirtschaft, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using TrackStreet to monitor our MAP policy. Previously, we had a MAP policy that was very loosely monitored simply because we did not have an effective way to enforce it efficiently. After investing in TrackStreet, we experienced a 90% improvement in 3 months in regards to MAP violations.

Vorteile: • Very easy to use
• Everyone at TrackStreet has been extremely helpful with any issues we have had
• They are also very responsive, often solving any problem we have had within an hour
• The software helped us get instant results with our MAP issues
• Software provides you with a lot of information on sellers

Nachteile: We have had no major issues with the software

Antwort des Softwareanbieters

von TrackStreet an 14.11.2018

Thank you! We appreciate your taking the time to share your thoughts about TrackStreet's SaaS platform.