PetDesk Erfahrungen

Less phone time and fun app

Kommentare: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Vorteile:

This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Nachteile:

understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them.

Attractive appointment system

Kommentare: New user as a result of vetstoria merger

Vorteile:

User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences

Nachteile:

Doesnt sync automatically with practice PIMS

PetDesk is ok, but leaves much to be desired for a small practice

Kommentare: PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits.

Vorteile:

The reminder system and allowing clients to login to view their wellness reminders, get vaccine records, appointment requests and view upcoming appointments

Nachteile:

It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk. This was confusing for clients who would request we send reminders to a certain email address.

Convenient communication with our clients

Kommentare: So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Vorteile:

It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Nachteile:

The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

PetDesk has been a great addition to our hospital

Kommentare: Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.

Vorteile:

Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.

Nachteile:

There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend.

PetDesk is like my personal 24 hour pet receptionist

Kommentare: Overall, PetDesk gives me control of my pet's health and well-being. I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. I like that scheduling doesn't feel pressured when its on my terms and at my request. I also like the reward program that gives me points to use on practical services. I am not having to go out of my way to collect reward points because they are given based on any paying service that I would already normally need. Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style.

Vorteile:

I mostly enjoy PetDesk for its easy appointment scheduling. I am able to choose a date and time that fits my busy lifestyle from the comfort of home day or night. I also feel good knowing that I will receive confirmation of my appointment from my vet allowing me to feel heard. There is also a great perks reward program included that allows me to receive points to use towards services on future visits.

Nachteile:

I can't think of anything in particular that I didn't enjoy on the PetDesk app other than the reward/perks program. It would be nice to allow any accrued reward points to not expire or to be available to use a little longer than they are currently offering. Sometimes I don't have the need for a service for long periods of time and I find that my reward points go wasted due to expiration policies.

PetDesk - You'll still spend a lot of time at your desk.

Kommentare: We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task.

Vorteile:

The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice.

Nachteile:

The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app.

PetDesk

Kommentare: It was great. The customer service team was amazing and always helpful. The ease of getting clients to use and teaching team members was very easy. It made communication go up with clients over 100%.

Vorteile:

PetDesk was easy to implement and easy both for clients and team members. The texting features was Fabulous and made client communication so much easier.

Nachteile:

The appointments did not integrate into our system, so they still had to be manually put in. Sometimes if a a team member forget, since the appointment was made on PetDesk, clients would show up for an appointment that they got a reminder for but it was not on our schedule.

Practice Manager

Kommentare: Pet Desk is a great tool to communicate with clients. A client will respond back to a text before listening to a voice mail. It's very useful as if you need client to call office after leaving a message , you can text them stating please call the office. Pet desk is user friendly for my staff and our clients.

Vorteile:

The easy convincing to communicate with clients the way technology is now a days.

Nachteile:

There are no features or conns that I have came across as of yet.

PetDesk Review

Kommentare: PetDesk has really helped optimize our reminder systems. Before PetDesk, every reminder was being done individually by me. This took several days each month to send medical reminders and several hours each day for appointment reminders.

Vorteile:

I like that they handle most of our reminders. I also like the customization options provided for appointment requests.

Nachteile:

I would like to see digital forms added to the platform. I would also like options to message clients back directly from an appointment or prescription request. For example: when we receive a rx request, we should be able to send back a message stating "meds will be ready after 3 PM", with the current text box available, we can only send back stating that meds are currently ready for pickup. This just clutters up our request inbox. I would also like the option to add multiple phone numbers / emails to client accounts.

Good Veterinary Marketing Tool

Kommentare: I like it, the only one I like better is AllyDVM.

Vorteile:

It's very easy to use and has a loyalty program for your clients.

Nachteile:

I wish the surveys going out after patient visits were fully customizable. I prefer to ask certain questions after certain types of visits.

Absolutely

Kommentare: Overall I love the software. It makes my job easier, as well as my life as a pet parent.

Vorteile:

It truly is an all in one platform. It does not replace the receptionist, but it absolutely helps them out. It is also a very straightforward tool for the customer.

Nachteile:

Prescription requests needs little work. When a client requests a medication the only option is to alert them that it is ready. There needs to be a function to alert them that it has been declined, or is in progress.

The app is great, but their sevice team is hands down the very best!

Kommentare: We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response. So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure. In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable!

Vorteile:

So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured.

Nachteile:

I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into.

PetDesk is an easy and essential software in Vet med

Kommentare: We love PetDesk at my clinic. It saves us time by having clients do simple requests. We found it to be crucial for our work flow.

Vorteile:

Reminders for appointments and the ability for our clients to request refills and appointments with the app. It coordinates well with our core software and is very easy to use.

Nachteile:

Reminders go out for appointments canceled one to two days before. I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our office feature only an alternative time and date feature. This would save us many calls and put it back on the client. Sometimes we can’t schedule things with the app and need to talk to the client.

Time saver & great compliance addition

Kommentare: Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Vorteile:

I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones.

Nachteile:

I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries.

Great resource but some bugs

Kommentare: Overall we benefit greatly from utilizing PetDesk at our practice and our clients seem to really enjoy this integrated technology. I would like to see an expansion of communication tools, i.e. increase of character limit via text and appointment scheduling communication, and possibly more "alternate time" options beyond the mere 2 that is currently available, in addition to suggestions previously stated.

Vorteile:

Having a app that clients can use to communicate, and request prescriptions and appointments has been amazing. Clients seem to enjoy the ease of being able to make these requests electronically, and client confirmations takes a load off of our front-desk staff. Contact via text has been an extremely helpful tool for when phone calls and voicemails are not getting through.

Nachteile:

There have been some issues with syncing between our software scheduler and the PetDesk scheduler. Some confusion also takes place when pets have multiple owners. I think secondary owners would like to be able to access their pets information without having to use the primary owners login information. This breakdown is also initiated if "primary" owner information is altered between more than one person in our records. It would be helpful on our clinic end, if new clients were prompted to input more basic information about their pet(s)- we often are only aware of the name and species and nothing else about the animal.

A great addition to a practice!

Vorteile:

I first used this software when it was implemented into my previous clinic, which was a 5 doctor practice with multiple phone lines, and was the busiest clinic in my town. This helped so much with keeping hold times down and being able to attend to emergencies faster.

Nachteile:

One of the biggest issues was with appointment scheduling. If someone requested an appointment and that timeslot was unavailable, we could send them 2 options for new times. However, if, by the time the client responded, those timeslots are no longer available, it becomes more difficult to communicate with them.

Great Vet Reminder Program

Kommentare: Very good, they were able to help retrieve a lot of lost clients due to a data error with our last reminder system.

Vorteile:

I like that PetDesk integrates with our practice management software easily and accurately. Makes appointment confirmations more efficient.

Nachteile:

When a client reschedules their appointment, and we move the appointment to a different day in our software, PetDesk doesn't catch this information and will send the original appointment time to the client when confirming. The only way to avoid this from happening is to go into PetDesk as well, and reschedule/recreate the appointment at the new time in PetDesk for the client to receive accurate appointment reminders.

Pet Desk is a mission-critical technology for Boston Veterinary Clinic

Vorteile:

PetDesk has been our reminder/reviews/ appointment scheduler/loyalty point provider for over 5 years since we met the team at a VMX conference. We consider the app a mission-critical technology, because it allows us to bring information to our clients. Every feature is important to us. Our clients love the app.

Nachteile:

The only issue we would love to see is a "branded" app offering, where we could use more of our brand strategy in the app appearance.

Satisfied user of PetDesk!

Vorteile:

Texting to our clients is one of our favorite features.

Nachteile:

If we were able to validate that clients have 'opened' emails being sent to them from our end rather than having to contact customer support.

Best Pet App Available

Vorteile:

Able to add vets whether they are on the platform or not. Medication Reminders are also nice! My vet is on the app so I am able to see my pets' upcoming appointments and access vaccination records.

Nachteile:

I really don't have much to say negatively about the app. I think some of the email reminders I am sent through the app could stand some visual improvements.

Love this app

Kommentare: My experience with them has been great. Like stated earlier I was here shortly after this product hit the market and have seen them progress, develop and be innovative with future needs.

Vorteile:

I love the ease of use. We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver. The customer service is great!. We are currently working on getting the app for another clinic we are not associated with.

Nachteile:

The price. I see the price has taken a significant increase. I do know from shopping around that the price is average for what you are looking for. I can say though that at this price I personally feel this is one of the best apps I have had a chance to work with.

Petdesk

Kommentare: Amazing experience with a PIMS that integrates fully. If you are working with a system that integrates with Petdesk, you will not be disappointed.

Vorteile:

I love Petdesk. They have great functionality with their user friendly app, reminders, appt confirmations, integration with software and their customer service is AMAZING.

Nachteile:

Had to change because we changed PIMS and they didn't fully integrate. Once I hear the news that they do, we will go back to them.

Best Reminder System

Kommentare: The connection with the clients in the app is great. They can request medication refills, view results and request an appointment that frees us up on the phone and saves time.

Vorteile:

It has an app that connects the client to the vet hospital. The reminder system and confirmations are great.

Nachteile:

Pet Desk is always working on improving and finding the most up to date helpful program. Not much to dislike.

Love Pet Desk - Can't remember working without it

Vorteile:

Ease of use. Cuts down on phone time for front office staff. Easy, quick, and efficient contact with clients, who love the service and its convenience. Really like the reports provided from reviews to graph charts.

Nachteile:

Nothing. It is all it says it is and more.