NinjaOne Erfahrungen

ein sich stetig erweiterndes Tool

Vorteile:

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss. Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden. Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden. Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile:

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

In Betracht gezogene Alternativen: TeamViewer Remote

Warum NinjaOne gewählt wurde: Solarwinds-Hack

TOP Produkt

Vorteile:

Einfache und schnelle Einführung. Das tolle "onboarding" durch die immer netten Consultants In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht. Selbst älterer Kollegen sind begeistert ;-) Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert. Dsa Rollout super easy.

Nachteile:

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen. z.B. Support für Hyper-V und die Active-Directory integration.

gutes produkt; top betreung; sehr guter support

Kommentare: einfache web ui mit relativ viel such felder;

Vorteile:

einfach zu installieren einfach zu bedienen

Nachteile:

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

In Betracht gezogene Alternativen: Atera und Server-Eye

Gründe für den Wechsel zu NinjaOne: die installation der updates über server-eye hat damals nicht funktioniert.. das updates manuell bereitgestellt/freigegeben werden sehr gute betreuung durch hr wolter!!!

Erfahrungen mit NinjaRMM

Kommentare: NinjaRMM ist ein patentes Werkzeug zur Remoteadministration und Dokumentation. Die Features tun was sie sollen. Der Helpdesk ist gut aufgeräumt und hilfreich. Das Preisgefüge ist ansprechend.

Vorteile:

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile:

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

In Betracht gezogene Alternativen: N-sight und Atera

Gründe für den Wechsel zu NinjaOne: Preis - Leistungsniveau

Für IT Admins ein Muss

Kommentare: Durch NinjaOne schafft unsere kleine IT Abteilung es, Tickets von Mitarbeitern viel schneller zu lösen. Auch der Zeitaufwand von Windowsupdates oder Software Patches hat sich stark verringert.

Vorteile:

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden. Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile:

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Super Monitoring Tool

Vorteile:

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile:

Bis jetzt ist mir nichts negativ aufgefallen.

Anwenderfreundlich und übersichtlich

Kommentare: Zuverlässige Benachrichtigung im Falle einer Störung
Übersichtlich aufgebaut, guter Funktionsumfang

Vorteile:

Intuitive Bedienung Übersichtliche Oberfläche

Nachteile:

Linux Unterstützung fehlt noch umfangreicheres Patchmanagement wünschenswert

Einfach alles Verwalten

Vorteile:

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile:

Es gibt nichts ernsthaftes was mir nicht gefällt

Kundenbewertung

Kommentare: Wir haben die Patchmanagement Verwaltung deutlich optimiert, Optimierte Installationen und Anpassungen mittels Skripte

Vorteile:

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile:

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc... SNMP Anbindung mit deutlichen Schwächen

Easy to use and help us to automate our standard work.

Kommentare: Easy to use program and have multiple option manage difrent hardware takes care of patching backups and Security (sentinelOne)
Scripts are easy to use and to add. It takes allot of standard work out of our hands so that we can focus on the more fun stuff.

Vorteile:

Easy to use and to configurate. Single pain of glass. so i can see everything i need and use. Takes allot of standard work out of our hands.

Nachteile:

There are so many extra options that it is sometimes hard to decide what we will add.

NinjaOne is the tool you have been missing

Kommentare: I trialed Ninja about 6 years ago and our team became dependent on it because it's that helpful of a tool. It was such an important tool even to me that when I started a new job, I knew immediately that ninja was a must have tool. You can't compare it to many other tools. I plan on always using Ninja as a tool because it really is a great resource to all sorts of IT admins.

Vorteile:

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Nachteile:

Honestly the reporting but that has gotten much better with the latest releases this past year.

their SMS login is not working - no fix from their support in timly manner

Kommentare: not good, major issues should be fixed at the time and not dragged out,

Vorteile:

their is not a lot - I'm not impressed by their lack in support.

Nachteile:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Best RMM in the business

Kommentare: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Vorteile:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nachteile:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Great RMM all in one package

Kommentare: Overall experience is very good, since the start with Ninja. Community is great as well via Discord.

Vorteile:

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Nachteile:

not much to note over here. Overall we are very happy with NinjaOne

NinjaOne is great

Kommentare: NinjaOne was very easy to setup and has been great so far.

Vorteile:

So far, NinjaOne has been a fantastic product for our company.

Nachteile:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Configure, Deploy & Enjoy

Kommentare: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Vorteile:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nachteile:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Lewis M Ninja review

Vorteile:

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Nachteile:

Setting up was difficult, also difficult to remove and reinstall.

Best RMM so far

Vorteile:

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Nachteile:

Pricing not direct available only via accountmanager

NinjaOne has been a lifesaver for keeping track of my team's tasks and deadlines. It's user-friendly and has definitely increased our productivity.

Vorteile:

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

Nachteile:

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Kommentare: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Vorteile:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Nachteile:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Best RMM for the money and features

Kommentare: Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Vorteile:

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Nachteile:

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

In Betracht gezogene Alternativen: Atera, Autotask PSA und Dameware

Warum NinjaOne gewählt wurde: N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.

Gründe für den Wechsel zu NinjaOne: Ease of use. Customer Support. Onboarding Experience. Cost

Ninja Review

Kommentare: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Vorteile:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Nachteile:

The reporting functions need some improvement as well as the backup functionality.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect

Warum NinjaOne gewählt wurde: Ease of use was the main reason.

Zuvor genutzte Software: Kaseya VSA

Gründe für den Wechsel zu NinjaOne: As mentioned before ease of use , price point and our rep.

Great RMM with all the features you needs without being overly complicated

Vorteile:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Nachteile:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

In Betracht gezogene Alternativen: N-sight und LogMeIn Central

Gründe für den Wechsel zu NinjaOne: Ninja offered a simpler set up and a better pricing structure.

A very affordable RMM solution.

Kommentare: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Vorteile:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Nachteile:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

In Betracht gezogene Alternativen: Zoho Desk

Warum NinjaOne gewählt wurde: The pricing was more attractive.

Zuvor genutzte Software: Zendesk Suite

Gründe für den Wechsel zu NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

NinjaOne: A 5-star product

Kommentare: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Vorteile:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Nachteile:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.