Zipwhip Erfahrungen

Texting customers couldn't get much easier

Vorteile:

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Nachteile:

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Zip Whip and Twilio

Kommentare: We had tremendous use in our office with the product and was easy to use

Vorteile:

The ease of texting customers and getting responses from our clientel base

Nachteile:

That they discontinued it and twilio took over it and they did not offer an alternate

Getting Whippy with Zipwhip

Kommentare: Overall, Zipwhip was good while it lasted.

Vorteile:

While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in.

Nachteile:

It did not have in the default program signatures, or timed messages, or the ability to see who had last answered.

Nice to set-up landline texting, but messages weren't always getting delivered

Kommentare: It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Vorteile:

This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Nachteile:

We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

zipwhip review

Kommentare: Ok, no complaints until we saw what else was out there

Vorteile:

convenience of not having to pick up the phone to call customers.

Nachteile:

Not as many automation features and you have to be available 24/7.100 contacts per group

Great Platform and Helpful Support

Kommentare: We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Vorteile:

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Nachteile:

They are being cancelled and will not available soon :( LOVED ZipWhip!

Zipwhip best value for small office texting

Kommentare: Zipwhip is unmatched in affordability and service

Vorteile:

Zipwhip offered straight-forward communication solutions at an affordable cost

Nachteile:

I least liked that ZipWhip ended their texting software causing us to have to find another texting platform.

Great software that went away for no reason.

Kommentare: Pretty good. Easy to use.

Vorteile:

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Nachteile:

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

Zipwhip for Business

Vorteile:

Zipwhip was easy to train on and easy to use.

Nachteile:

Can't think of anything except that they were no longer going to be able to be used by my company.

Did Zipwhip go out of business?

Kommentare: It was very easy to use with no unexpected additional fees

Vorteile:

everything; mostly the ease of using it daily

Nachteile:

none

Phenomenal product even for unintended use.

Kommentare: Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is.

Vorteile:

The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth.

Nachteile:

I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it.

Helping Us Reach Customers!

Kommentare: Zipwhip has made contacting customers much easier. I find clients are much more likely to respond to a text than a phone call or email. It also makes us a more "with the times" company and we can offer many options for points of contact. I use Zipwhip daily to send appointment reminders and to let clients know when their technicians are on their way. It's an easy and useful way to stay in touch with customers.

Vorteile:

This product is very easy to use and gives us an effective and efficient way of contacting clients. We have the basic profile but I have used the business profile before and love that you can schedule texts to be sent out at later dates/times and you can create templates to make routine texts (for reminders etc) very streamlined.

Nachteile:

Sometimes the system will glitch where it says I have an unread text but they have all been read. Haven't seen this happen recently at all though. Nothing else bad to say really other than they charge in US dollars and we live in Canada.

ZipWhip Makes it Super Easy for customers to Communicate

Kommentare: Can't complain! Easy way to communicate - it's web based and there's also an app.

Vorteile:

This is literally just a texting app. It's very cool! It's 2020...using a landline is dead. This makes it super easy to turn our landline phone number into a texting phone number. Clients and listeners use it all day long to communicate with us. Whether it be to request a song, join a contest, or just to talk. It's a lot easier than manning 40,000 phone calls a day! You can also add automatic message backs - for example, if you're closed that day, if the text line is brought to you by a specific company, etc.

Nachteile:

The only thing that is a little annoying is the fact that if you block someone - it does not alert them. They keep texting in as if we're just ignoring them, when in fact they lost their priviledge of getting through the text line.

Great Choice!

Kommentare: Texting is expected when doing business these days. This product allows me to meet that expectation and it's seamless to the client.

Vorteile:

Uses your current phone#, landline or otherwise. So when you text someone they can call you back on that same number you texted from. Very similar to using a cellular phone. Nice integration!!!

Nachteile:

Cannot send videos. Seems like a big deal, but honestly it's not. Also, on the computer app you can only send 250 characters, but on the phone app you can send 600. Kind of odd, would like to see that increased on the computer size. Or done away with all-together.

Favorite Texting App

Vorteile:

Zipwhip is so user friendly. Allowed us to send group messages, which is big for our communication with our brides. Love the ability to see each text conversation separately (just like on a phone). Easy usability of use of app.

Nachteile:

That they are closing. Everything else about Zipwhip was great for our company.

Great Product

Kommentare: Excellent product, great support staff

Vorteile:

Allows us to communicate with clients quickly and efficiently

Nachteile:

No Outlook inegration - would have been a great feature to confirm appoitments

Love Zipwhip!

Vorteile:

It was very easy to use and straight forward.

Nachteile:

Did not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.

owner

Kommentare: pulled their produce

Vorteile:

it was super easy to use, kept all our notes

Nachteile:

They are going away, their product was a perfect

Was Great -even though now it is obsolete - Trying to cancel was a hassle

Vorteile:

Liked the desktop feature, the unlimited texts was a nice touch as well compared to most other companies.

Nachteile:

Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. Very disappointing end to our relationship.

Glitchy and poor customer service

Kommentare: Should've paid attention to the 3 star reviews on app stores and Facebook. Service was glitchy from user stand point where blank messages would be received and from admin too if I tried to update admin info in the system. Customer service is all over the place when trying to cancel. I think they want to hope you forget with having to submit multiple cancellation requests to multiple people, phone calls and emails.

Vorteile:

Sometimes it worked and easy user interface.

Nachteile:

Sometimes it didn't and I received blank messages from customers, couldn't update my admin info like billing and definitely couldn't cancel the service when I first requested.

Perfect solution for making quick contact

Kommentare: Everyone from the sales representative to the implementation experts were very friendly and helpful.

Vorteile:

Because this is web-based the setup was very simple. This software has the features we needed without alot of extras that drive up price without adding functionality that would not be used.

Nachteile:

It would be helpful it administrators could create templates, etc. that could be used across the platform without having to create for each individual user.

Great value for the product and its ease of use.

Kommentare: Useful tool for staying in touch with everyone quickly.

Vorteile:

Simple platform that did not require any training.

Nachteile:

The search feature was not as easy to use as others.

Zipwhip

Kommentare: Good. Our office used it dailey.

Vorteile:

It was very easy to use and add new contacts

Nachteile:

Texting multiple people wasn't an option and you couldn't schedule a text to go out either.

Was a Great Product

Vorteile:

The ease of use when texting large groups of people.

Nachteile:

That they were not renewing their licensing and sold the company.

Great software, so sad it is going away

Kommentare: Great!

Vorteile:

Ease of use Ease of setup Polished flow Easy customer management Speedy searches

Nachteile:

Customer support is lacking The product is ending its life.