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Über Zipwhip

Ermöglicht es Unternehmen, mit ihrer Kundschaft über ihr vorhandenes Festnetztelefon, VoIP und die gebührenfreie Telefonnummer SMS zu schreiben.

Erfahre mehr über Zipwhip

Vorteile:

This product is very easy to use and gives us an effective and efficient way of contacting clients.

Nachteile:

We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them.

Bewertungen zu Zipwhip

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,2
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,0/10

Zipwhip hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 111 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (111)

Tim
Tim
IT Manager/Systems Administrator in USA
Verifizierter Nutzer auf LinkedIn
Immobilien
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Texting customers couldn't get much easier

5,0 vor 6 Jahren

Vorteile:

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Nachteile:

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Eulalio
Agent in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zip Whip and Twilio

5,0 vor 5 Monaten

Kommentare: We had tremendous use in our office with the product and was easy to use

Vorteile:

The ease of texting customers and getting responses from our clientel base

Nachteile:

That they discontinued it and twilio took over it and they did not offer an alternate

Brittany
Recruiter in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product

4,0 vor 2 Monaten Neu

Vorteile:

I thoroughly enjoyed using ZipWhip, I just wish they had a few more features. Such as searching by keyword through texts. Aside from that, it was very user friendly and fit our needs.

Nachteile:

The lack of certain functions like the search feature

Jen
Customer Service Experience in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Nice to set-up landline texting, but messages weren't always getting delivered

3,0 vor 4 Jahren

Kommentare: It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Vorteile:

This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Nachteile:

We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

Antwort von Twilio

vor 4 Jahren

Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!

Cody
Internet Sales Manager in USA
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zipwhip Had Your Basic Text Needs Covered

4,0 vor 4 Monaten

Kommentare: Overall it was a decent value for the money we paid monthly for the service. It rarely experienced technical issues and if it did, the communication from the company was very prompt.

Vorteile:

Zipwhip was easy to setup and implement. It's user interface was relatively intuitive and it wasn't hard for even the most technology illiterate person to utilize.

Nachteile:

It was relatively outdated when compared to competitors who offer the same product. It worked well overall, but it was rarely updated or changed to offer more options.

Crystal
Regional Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Platform and Helpful Support

5,0 vor 9 Monaten

Kommentare: We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Vorteile:

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Nachteile:

They are being cancelled and will not available soon :( LOVED ZipWhip!

Alexander
Alexander
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Anwaltskanzlei, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software that went away for no reason.

5,0 letztes Jahr

Kommentare: Pretty good. Easy to use.

Vorteile:

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Nachteile:

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

VELZIE
Patient coordinator in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ZipWhip Review

5,0 vor 2 Monaten Neu

Kommentare: Its is amazing. It makes communicating with our patients so much easier.

Vorteile:

The fat that there is Spanish translation. That is huge bonus factor for us.

Nachteile:

There are really no bad things I could say.

Marilyn
Agent Producer in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

zipwhip no longer viable

5,0 vor 2 Monaten Neu

Vorteile:

We were told we could no longer get this service so we had to switch

Nachteile:

I least liked the fact that we could not differentiate between users.

Sarah
Buyer in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good platform but now shut down

5,0 vor 2 Monaten Neu

Vorteile:

We liked using this platform before it was shut down

Nachteile:

Con is that ZipWhip is no longer a platform

George
Manager, Ticket Sales in USA
Sport, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zipwhip Review

5,0 vor 5 Jahren

Kommentare: Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip.

Vorteile:

Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office.

Nachteile:

With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning.

Antwort von Twilio

vor 5 Jahren

Thank you so much for taking the time to write a review of Zipwhip, George. We're delighted to hear how well our product works for you and your team. Yes, ticket sales and marketing are made so much easier through texting!

Lori
Finance Director in USA
Rundfunkmedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zip Whip

5,0 vor 5 Jahren

Kommentare: It's a great service and the price point beat anything else we were considering.

Vorteile:

As non profit radio stations, communication and engagement with our listeners is essential. We were looking for options incorporating texting and zip whip was exactly what we needed. People can text to the same number that they use to call us. No extra number or code to remember. It provides two way communication unlike some other options where people can text you but just get automated response. No extra equipment is needed. You can log in to the software on your computer or download the app to a mobile device and you are up and running. The support staff has been awesome to work with. It's a great company.

Nachteile:

It's not built for "bulk" outgoing texts and to send a text to more than just a few people is a bit time consuming and clunky.

Lori
Finance Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ZipWhip

5,0 vor 5 Jahren

Kommentare: It's been a great experience for us. The people we've worked with at ZipWhip have been great.

Vorteile:

ZipWhip is easy to use and provides and affordable solution for two way texting with our listeners. Listeners are able to text to our 800 number, the number that they are familiar with and use for calling. Having texting is especially important for our station that is geared to the younger listener. They are much more likely to engage through texting.

Nachteile:

Can't think of anything that we don't like. The recent upgrade to the software has made group texting easier which is a plus too.

Antwort von Twilio

vor 5 Jahren

Thanks for the review, Lori! It's so great to hear that texting is helping you better connect with your listeners. We also appreciate the kind words about our employees. Have a nice day!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Communication at our Fingertips

5,0 vor 5 Jahren

Vorteile:

I love how simple it is to send and receive text messages to the store using this software. It is so much faster to respond to customer queries by typing than by going through the motions and social cues of a telephone conversation. It is also really, really helpful to be able to access the full history of conversation with various contacts, so that no matter how much time has passed, we can easily see what was discussed in prior conversations. It also allows us to communicate quickly between colleagues and with the boss, as we can quickly fire off a note about needing change or arriving to work late without tying up the phone lines.

Nachteile:

Most people's mobile phones no longer have difficulties dealing with long messages. Restricting the number of characters in a message is aggravating, as sometimes what we need to communicate can't be summed up in 250 characters, and I would like to see the software grow to reflect the current state of communication.

Chad
Service Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Choice!

5,0 vor 3 Jahren

Kommentare: Texting is expected when doing business these days. This product allows me to meet that expectation and it's seamless to the client.

Vorteile:

Uses your current phone#, landline or otherwise. So when you text someone they can call you back on that same number you texted from. Very similar to using a cellular phone. Nice integration!!!

Nachteile:

Cannot send videos. Seems like a big deal, but honestly it's not. Also, on the computer app you can only send 250 characters, but on the phone app you can send 600. Kind of odd, would like to see that increased on the computer size. Or done away with all-together.

kristen
Student Services in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use!

5,0 vor 4 Jahren

Kommentare: We are able to offer text messaging as a way for our students and potential students to contact us, using the same phone number they would call us at. Much of our demographic would prefer texting over phone calls, so we have seen an increase in students contacting us.

Vorteile:

I like being able to mass text a specific student population, but it appears as an individual text to the student. That way we are able to keep student contact info private.

Nachteile:

There is not much I do not like but being able to send PDFs via text would be amazing!

Adam
Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service

4,0 vor 7 Monaten

Vorteile:

Zipwhip is easy to use and good for any business

Nachteile:

They ended the service we used. We would have continued to use them.

Greg
Director of Operations in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fairly easy to use

4,0 vor 7 Monaten

Vorteile:

Ease of use and consistency; good Chrome extention

Nachteile:

A bit outdated user interface but it works

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Glitchy and poor customer service

3,0 vor 4 Jahren

Kommentare: Should've paid attention to the 3 star reviews on app stores and Facebook. Service was glitchy from user stand point where blank messages would be received and from admin too if I tried to update admin info in the system. Customer service is all over the place when trying to cancel. I think they want to hope you forget with having to submit multiple cancellation requests to multiple people, phone calls and emails.

Vorteile:

Sometimes it worked and easy user interface.

Nachteile:

Sometimes it didn't and I received blank messages from customers, couldn't update my admin info like billing and definitely couldn't cancel the service when I first requested.

Antwort von Twilio

vor 4 Jahren

Thanks for sharing your feedback. We are sorry to hear you had such a frustrating experience and apologize for any inconveniences. We aim to provide friendly, prompt and helpful customer service and it looks like we fell short for you. Our team is always looking for ways to improve and we appreciate you bring this to our attention. Have a good day!

Angel
Branch Manager in USA
Personalwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ZipWhip Review

5,0 vor 7 Monaten

Kommentare: We love ZipWhip but wish it wasn't so expensive

Vorteile:

I liked that I could send mass texts and they sent quickly without glitches

Nachteile:

I do not have any complaints about ZipWhip. I really like it

Christine
claims adjuster in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zip review

5,0 vor 8 Monaten

Vorteile:

Very user friendly and easy to use; straight forward

Nachteile:

the character limit for texts made it a little annoying when sending anything over 600 characters

Swaleen
Sales Manager in Kanada
Medizinische Geräte, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

They Ripped me off over $600 dollars.

1,0 vor 2 Jahren

Kommentare: My overall experience with their management has been extremely bad. I would advise anyone looking into SMS service not to use Zipwip. They will play around with the contract and bill you month in and month out.

Vorteile:

I liked the company's customer service via text.

Nachteile:

What I did not like about this company was the management. I was overcharged by $600 dollars and plus. I requested service cancellation in January 2022, and they are continuing to invoice me as of now.

Phillip
Franchise Sales Specialist in USA
Grundschul- & Sekundarbildung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Was a Great Product

5,0 vor 7 Monaten

Vorteile:

The ease of use when texting large groups of people.

Nachteile:

That they were not renewing their licensing and sold the company.

Kelly
Recruitment in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review from User

5,0 letztes Jahr

Vorteile:

How easy it was to navigate through the app

Nachteile:

Sometimes the messages would not go through

Kari
Veterinary Technician in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Client Communication on Demand

5,0 vor 11 Monaten

Vorteile:

Texting simplifies call backs for clients and eliminates a lot of confusion with instructions since everything is laid out and able to be re-read.

Nachteile:

There are occasional periods of slower delivery times for messages.