Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über ROLLER

ROLLER ist eine All-in-one-Software-Suite für Attraktionen, Unterhaltungs- und Freizeiteinrichtungen.

Erfahre mehr über ROLLER

Vorteile:

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue.

Nachteile:

Very little I don't like as they are always on the other end of a phone call for advice.

Bewertungen zu ROLLER

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,6/10

ROLLER hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 70 Nutzerbewertungen auf Capterra.

Hast du ROLLER bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (70)

Adam
Adam
Producer in Kanada
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ROLLER is the One-Stop-Shop For Ticketing and Event Management

5,0 vor 2 Jahren

Kommentare: If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

Vorteile:

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

Nachteile:

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

Amaiah
Assistant General Manager in USA
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Roller Review

5,0 letzten Monat Neu

Vorteile:

I appreciate the ease of using Roller once you are familiar with the software.

Nachteile:

There are many features that just seem basic to have that the software has yet to develop.

Antwort von ROLLER Software

vor 4 Wochen

Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Krystal
General manager in USA
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Altitude POS Review

3,0 vor 3 Wochen Neu

Kommentare: The more I use it the easier it becomes.

Vorteile:

I heard a lot of places are starting to use it.

Nachteile:

Not user friendly Can't save credit card info for parties When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

Antwort von ROLLER Software

vor 2 Wochen

Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lewis
Digital Marketing Manager in UK
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Using Roller for 6 Venues

4,0 letzten Monat Neu

Kommentare: Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Vorteile:

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Nachteile:

Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Antwort von ROLLER Software

vor 3 Wochen

Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lucy
Operations Director in UK
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love Roller for the Customer Interface

5,0 letzten Monat Neu

Kommentare: Really good. Onboarding process was great.

Vorteile:

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Nachteile:

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Antwort von ROLLER Software

vor 4 Wochen

Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.

Marvin
CEO in Deutschland
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The one and only

5,0 vor 4 Wochen Neu

Kommentare: I Love to Work with ROLLER. Im really Happy all Problems could be solved in the past within a short period. The 24/7 Hotline is perfect for any critial bug

Vorteile:

A big Feature Range which can handle every venue Business. The Support ist amazing i really Love the contact to the Support they do an amazing Job.

Nachteile:

For Germany venues is has much workarounds to Deal with its Not yet translated in the Backend. I Hope for more Features that also Covers German vendors Like DATEV or better invocing

Antwort von ROLLER Software

vor 3 Wochen

Marvin, thank you for your glowing review! We love to hear that ROLLER is helping support your business and that you've had great experience with our support team. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Jennifer
Operations Manager in USA
Sport, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Definitely a step in the right direction

4,0 vor 4 Wochen Neu

Vorteile:

Ease of use for basic daily features that my staff use daily.

Nachteile:

The online site can not be customized for customers. It is difficult to search products.

Antwort von ROLLER Software

vor 3 Wochen

Jennifer, we really appreciate you taking the time to leave a review, and we're so happy to hear you and your staff are finding ROLLER easy to use. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Donna
Operations manager in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Eventzona Tupelo

4,0 letzten Monat Neu

Kommentare: Overall I am pleased with Roller thus far.

Vorteile:

It has lots of features that can work for many different types of businesses.

Nachteile:

It is not easily accessible on mobile devices.

Antwort von ROLLER Software

vor 4 Wochen

Donna, we really appreciate you sharing your feedback on your experience with ROLLER. We love to hear you're finding value in all the different features we have to offer.

Lewis
Receptionist in UK
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great, customisable service that makes check-in easy

5,0 letzten Monat Neu

Vorteile:

An easy-to-use service that is quick to learn and provides an easy experience for both customers and staff.

Nachteile:

Some features are not as customisable as I would like.

Antwort von ROLLER Software

vor 4 Wochen

Lewis, thanks so much for taking the time to leave your feedback about ROLLER. We're thrilled to hear you're finding the platform modern and easy to use! Please be sure to submit or vote on feature ideas in the product roadmap in the app so we know what's most important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Josh
Assistant General Manager in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

So great!!

5,0 vor 4 Wochen Neu

Kommentare: Quick and easy and efficient. User friendly.

Vorteile:

All the aspects of our business are now in one place. From birthday parties to general check in and also memberships.

Nachteile:

When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order.

Antwort von ROLLER Software

vor 3 Wochen

Josh, we really appreciate you taking the time to leave a review. And we're thrilled to hear ROLLER has helped you consolidate your tools. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Chia
Owner Operator in Neuseeland
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

REVIEW FOR ROLLER

5,0 vor 3 Jahren

Kommentare: Having a system like Roller means we can staff more precisely which means we can avoid over-staffing and save on wages which is the biggest outgoing in our business. We also find the reporting system in Roller really helps us to identify our customer behaviour which means we can cater better for our customers’ needs. We also love how easy Roller it is to integrate with our website. Customers have always given us very positive feedback on how easy it is to make an online booking with us. Lastly, we love working with everyone at Roller. Our case manager, [SENSITIVE CONTENT HIDDEN], and his team has over-came many hurdles to answer our very specific requests for the new business and they have successfully built us all the product we demanded and we are just very grateful to be able to have support from such a talented team. It has been a long journey to get from zero to our current functioning platform. We are 100% satisfied with the guidance and support Roller has provided us. Highly recommended!

Vorteile:

How easy Roller is to manage, operate and use. We have been with Roller in the past 4.5 years. 2 businesses later, we still believe that Roller is the most reliable online booking platform around. Their very prompt and always reliable support team is a real assurance for us when we first started. We always know our enquiry will be answered and resolved quickly. Roller’s user-friendliness platform as well as their team have also given us confident in taking on creating new products and setting up checkouts...etc on our own. We learn so much from Roller every day. One really great thing about Roller is that it is constantly evolving and upgrading itself. The monthly news video is one of my favourites. It’s very exciting to learn about all the hew features regularly. We honestly only have good things to say about Roller. It has been a breeze going onboard with Roller from Day 1 and we would highly recommend it to anyone.

Nachteile:

N/A. Roller has always been able to answer to our requests. If not, they will always provide alternative solutions.

Caitlin
General Manager in USA
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Bounce Trampoline Sports NY

4,0 vor 3 Jahren

Kommentare: Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!

Vorteile:

There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.

Nachteile:

The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!

Sarah
Guest Services/Sales Manager in USA
Erholungseinrichtungen & -dienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Roller was the right choice.

5,0 vor 4 Jahren

Kommentare: Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Vorteile:

Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Nachteile:

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Michael
Michael
Software Support in UK
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Customer support, easy to use software

5,0 vor 5 Jahren

Kommentare: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Vorteile:

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Nachteile:

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Liam
Director in UK
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product and Superb Support

5,0 vor 2 Jahren

Kommentare: We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.

Vorteile:

The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!

Nachteile:

We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.

Myles
General Manager in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Cant get better than this!

5,0 vor 4 Jahren

Kommentare: Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Vorteile:

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Nachteile:

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Tom
Director in Australien
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Essential business tool

5,0 vor 4 Jahren

Kommentare: We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Vorteile:

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Nachteile:

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Wanwisa
Operations in Thailand
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Bounceinc x Roller

4,0 letzten Monat Neu

Vorteile:

The check in system that made us check in the customer easier

Nachteile:

sometimes the report was show inaccurate with the sale number and amount revenue. The waiver search it need to put at least 6 digits to show the result option.

Antwort von ROLLER Software

vor 4 Wochen

Wanwisa, we really appreciate you taking the time to leave your feedback at ROLLER. We're thrilled to hear you're finding it easier to check in your customers. Please contact our support team - available 24/7 - if you're still having trouble with any of the reports. https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs

Max
Digital Systems Coordinator in Australien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Understanding the Industry

4,0 vor 3 Jahren

Kommentare: I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.

Vorteile:

ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.

Nachteile:

I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.

Jake
IT AV Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RIVERSPORT Review

5,0 letzten Monat Neu

Vorteile:

The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.

Nachteile:

The reporting and forms aspect I would like to see updates in.

Antwort von ROLLER Software

vor 4 Wochen

Jake, your glowing review made our day! We're so grateful for your support and thrilled to hear about your positive experience with ROLLER. Please make sure to submit or vote on features in our product roadmap in the app so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Paris
Manager in Neuseeland
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Step Forward

5,0 vor 3 Jahren

Kommentare: Fantastic onboarding and customer service. Very quick to respond (within a few hours usually) to an enquiry. They walk you through everything in the programme and there online resources and troubleshooting cover 90% of the follow up questions we had.

Vorteile:

Alignment of our POS and Online sales was the key driver, especially post Covid so we could manage attendance. We had a number of demonstrations and while some other products were more powerful, Roller offered the core elements and an intuitive system. They also offer a variety of solutions so you don't pay for what you don't need.

Nachteile:

Like any new system you have to learn the different aspects of the software. It can be confusing at the beginning as there are a number of things you have to set up before you begin loading products etc. Also once you begin to use it you start to realise there may have been a simpler way of doing something and it can be quite a process to go back and change all the different areas but this is an issue you will have with any system like Roller.

Melanie
Franchise Partner in USA
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Point of Sale

5,0 vor 3 Jahren

Vorteile:

Love that it is a cloud based system and VERY easy to use with 24 hour support. The transition from our previous POS was easy and the set up was done in partnership so we knew how it works. The system has gone through numerous updates/upgrades which as driven through customer feedback. There are help/support articles for everything you need and a team member available to support with a phone call or support ticket.

Nachteile:

Change .... as humans change is hard no matter how complex or simple it can be. Our team was reluctant to change as we were comfortable with our previous POS but overall we are glad we have transitioned. The system is upgrading/getting new developments which means there is small changes periodically but overall they are always for the best.

Lillian
Manager in Australien
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Even better than we hoped for!

5,0 vor 5 Jahren

Kommentare: ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Vorteile:

It's functionality is fantastic and provides us with an all-in-one solution to manage our business. It is easy to use giving us more control and flexibility. The knowledge base has well written and informative articles. The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially.

Nachteile:

I honestly can't think of anything I don't like about ROLLER. If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Sean
owner in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Redundant input and no customer service

1,0 letztes Jahr

Kommentare: None. Awful product

Vorteile:

Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

Nachteile:

Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

Antwort von ROLLER Software

letztes Jahr

Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. Please drop us a message directly and we'd love to resolve this as quickly as possible.

Matthew
Matthew
Manager in Australien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Leader In Entertainment Centre POS

5,0 vor 5 Jahren

Vorteile:

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Nachteile:

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Antwort von ROLLER Software

vor 5 Jahren

Thanks for your feedback, Matthew. We appreciate it.