ROLLER Erfahrungen

Excellent Customer support, easy to use software

Kommentare: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Vorteile:

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Nachteile:

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Using Roller for 6 Venues

Kommentare: Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Vorteile:

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Nachteile:

Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Over all good experience

Kommentare: It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice

Vorteile:

Online booking is very good, customer can make booking any timeand Pos is easy to use and set up

Nachteile:

Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills)

Roller Review

Vorteile:

I appreciate the ease of using Roller once you are familiar with the software.

Nachteile:

There are many features that just seem basic to have that the software has yet to develop.

Love Roller for the Customer Interface

Kommentare: Really good. Onboarding process was great.

Vorteile:

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Nachteile:

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Brand New to Roller

Kommentare: Overall, the people at Roller are extremely nice however they have not been helpful. We have had phone calls, email chains, etc. and it seems like everytime we ask a question, the Roller representative trails off about an unrelated topic and never comes back to answer the original question. Thus, my team and I have had to figure out almost everything on our own and it is not easy. Customer support tells us to try the "help page" or "try googling it" but we have read numerous online posts and watched several how to videos and yet none of which have been all that helpful. Overall, it has been quite a disappointing switch.

Vorteile:

I like how fast things load through Roller.

Nachteile:

Everything else. We were told that Roller would be 10 times easier than our previous system and that has been a total lie. Everything is almost twice as complicated as our old system and sadly the Roller team has been less than helpful when it comes to answering my team and I's questions.

Eventzona Tupelo

Kommentare: Overall I am pleased with Roller thus far.

Vorteile:

It has lots of features that can work for many different types of businesses.

Nachteile:

It is not easily accessible on mobile devices.

Financial Controller

Kommentare: Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality.

Vorteile:

Ability to sell online, check in / out functionality

Nachteile:

Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software.

Rolling with Roller

Vorteile:

The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey.

Nachteile:

There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient.

Riversport Review

Kommentare: Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software.

Vorteile:

I like the cashier interface with the touch screen. Very user friendly.

Nachteile:

I have had some direct guest impacts from kitchen printer communication failure.

Bounce Trampoline Sports NY

Kommentare: Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!

Vorteile:

There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.

Nachteile:

The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!

Essential business tool

Kommentare: We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Vorteile:

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Nachteile:

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Joe Roller Review

Kommentare: Very happy with my experience using on a daily basis.

Vorteile:

Easy and simple to use at work. Very effective and proffesional.

Nachteile:

I have nothing bad to say about roller at all.

good ticketing system

Vorteile:

Simple till system, easy to use - easy refund process too. Great for ticketing - generates a QR ticket to customers email, which can also be added to their wallet. Scan on arrival and it brings up all booking details to check them in.

Nachteile:

Not a report option to give a business what it needs in one. Have to use multiple reports to gather your weekly takings etc. Not the easiest of systems to set up. Over the phone payments not as simple.

Great service

Vorteile:

Easy to use, support team are great, clean simple and fast software!

Nachteile:

Would be nice to get some more customisable reports and automation in emails

So great!!

Kommentare: Quick and easy and efficient. User friendly.

Vorteile:

All the aspects of our business are now in one place. From birthday parties to general check in and also memberships.

Nachteile:

When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order.

Rockin Jump

Kommentare: is can be extremely frustrating at times although I do like the simplicity of navigating it there are still a lot of kinks and errors and the system

Vorteile:

easy to navigate I love that it checks all of our customers info making it easy for us to contact and advertise

Nachteile:

GX score The question to decide the GX is absolutely ridiculous

Bounceinc Marting Setup

Vorteile:

1. Easy to review data on dashboard. 2. Easy to tracking capacity of each session. 3. Easy to create and organize product in the system.

Nachteile:

it's quite difficult for set up schedule for each product. It will be better if the system able to create schedule such as weekday ticket, weekend ticket and add products into each ticket type.

Useful and easy

Kommentare: Overall I would recommend it to everyone as it’s been better than any other service

Vorteile:

It’s very easy to use and user friendly as it includes pictures and categories

Nachteile:

Nothing at the moment, it’s just been positive experience

Our Experience With Roller

Kommentare: Overall, roller has been very pleasant to work with. J.C. over on the Australian side has been a great asset to us not only in support, but also checking on us. He does a random call once or twice a month if we haven't reached out to check on us. We have run into a few issues while trying to integrate roller into our building, however, we have since go the issues resolved and are experiencing and overall easy-to-use system.

Vorteile:

I love the ease of using roller. They set you up nicely to figure out how to create and update products and they are constantly innovating. They have a very good support team to help you with any issues you might experience.

Nachteile:

At times their system feels buggy and it does not always play well with Worldpay which is the card reader service we use. At first it will seem like their support is no good, however, it just takes time to find the right support team member.

POS Reimagined

Kommentare: I would highly recommend Roller POS software to any company looking for ease of acclimation, access and functionality. Access to real time data is a must if you want the ability to adjust the business based on current, up-to-the-minute trend. Customer service and technical support are world class! Their response time is more than reasonable and they will not only remedy the issue, but touch base afterwards to ensure there are no recurrences.

Vorteile:

Roller is extremely User Friendly. When bringing in new employees, the acclimation period has drastically improved over previous POS software. Coming from businesses where there is nothing accessed internally without a VPN, remote access, via a simple URL, is also amazing. Liven up-to-the minute data updates make tracking performance and metrics seamless. Little to no connectivity issues provide a sense of confidence across the staff that was not wholly present with previous POS software.

Nachteile:

For about 2-3 weeks, after installation of Roller software, there were multiple kinks that had to be worked out. This was not solely the fault of Roller. Payment processing company was having communications issues with the Roller software, rendering us unable to accept card payments multiple times. Roller did work diligently and constantly to remedy the issues in a rather timely fashion. Since the initial hiccups, technical issues have been almost non-existent.

ROLLER Review

Vorteile:

*User friendly. *Product configuration is easy to use and adaptable. *Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log. *POS/Doorlist is user friendly and easily adaptable from the back end.

Nachteile:

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work. *New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Even better than we hoped for!

Kommentare: ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Vorteile:

It's functionality is fantastic and provides us with an all-in-one solution to manage our business. It is easy to use giving us more control and flexibility. The knowledge base has well written and informative articles. The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered. Our customer experience has improved dramatically with online bookings increasing exponentially.

Nachteile:

I honestly can't think of anything I don't like about ROLLER. If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Overall great product and company to deal with.

Kommentare: I feel the benefits of being able to produce gift cards and track balances now we have implemented it.
The customer support are exceptional. Always a pleasure to speak to and always find a rapid solution to help you out.

Vorteile:

Easy of use. Able to train up staff very quickly. Not a complicated system.

Nachteile:

Very little I don't like as they are always on the other end of a phone call for advice.

Great Management system

Vorteile:

Roller has wide range of services from booking, reports, integrations with Google analytics, etc. Also support team are really good and helpful. I've worked with 3 different management software so far and Roller is my favourite.

Nachteile:

Loyalty cards which they are working on it