Smartlook Erfahrungen

Great way of deriving customer insights

Kommentare: Overall I am having an amazing experience of using this tool. This software has provided ways to the users like never before in terms of user behavior. This is a software that just feeds and records all of the users surfing over websites and in mobile apps which is a great thing because this innovative feature allows users to inculcate and derive information by filtering out millions of recordings in absolutely no time.

Vorteile:

Moving on to the pros of this platform, this software is a great solution due to so many things. First of all, the heatmaps within the software are so useful. Moreover, this software is always showing important information like IP addresses and even country data on the user interface so that it gets easier for the users. Also, this platform provides an easy way of recording all of the user sessions which I find very useful and insightful which can help me in the later stages when it would come to explore consumer insight.

Nachteile:

The mobile applications need more improvement in the sense that new updates are required which work well with phones as this can facilitate the overall experience a lot and can take the user experience a few notches higher. Moreover, the dashboard needs to be improved as well so that the user interface feels more convenient and easy too.

Clever software shame about the after sales service

Kommentare: I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business. After several emails to their support team they no longer even reply. BEWARE!

Vorteile:

The insight to offers to client on boarding is invaluable.

Nachteile:

If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.

Not impressed

Kommentare: I must say I am disappointed.

Vorteile:

Solid app for website traffic recording and easy to implement but there are cons with it...

Nachteile:

There are better apps for monitoring website traffic than this one. If you want to end a trial or a month subscription, just be careful to write them that you wish so in advance otherwise they will charge you even if you have removed your payment card in the account settings. It´s a scam and ridiculous - they do NOT have unsubscribe button in account settings. They don´t even bother sending notifications about ending period. Also, if you want to stick to free trial, you should know that with a decent traffic on your website your recording will end very very fast. Futhermore, this app has a good review because they offer you a free 14 days or even a month free in exchange for a great customer review on review sites.

Great qualitative analytics tool

Kommentare: Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Vorteile:

Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

Nachteile:

There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future.

Great asset!

Kommentare: I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.

Vorteile:

I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.

Nachteile:

The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly.

Getting analytics from the visitant view is a great tool nowadays.

Vorteile:

With this type of solutions we can know if our visitors have problems when making a purchase, or find a button, for example, as well as verify the most common actions within a specific page. Record even the visits made from phones and tablets, always leaving the videos saved for 3 days in the app (you can extend the number of days by inviting friends to use the solution) and for three months in the cloud (videos that we consider more tools). In addition to the video we will also see the visitor's IP address, location, browser, traffic source and time spent on the page, so it is a perfect complement to analize.

Nachteile:

The limit is too short, but it's enough if your website don't have millars of visits. Lately the tool has not recorded several sessions. Now blocks checkout page on free version. A world map of all the users connections, would be usefull.

Good tool to record videos of customer's visits

Kommentare: SMartlook is a good and reliable solution to record how users interact with your website. You can try the trial version to check how this product is working and fits your needs. Usable function to set up your own goals and filter visits using them.

Vorteile:

- Can record videos with users behavior on your website - Tracking clicks and interaction with the website's elements - You can filter visits by geolocation, platforms, devices, etc. - Dashboard with main metrics on main screen - Have trial version and free version with 1000 recordings per month - You can set up your own goals and filter visits with them

Nachteile:

- Limit of 1000 visits in free version - It's not a cheap solution - Supports integration with CRM systems, but you don't have ready ones and you need to write your own

Manage your website easily

Kommentare: We can see what our visitor is doing on our website and improve it by seeing their action on it.

Vorteile:

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

Nachteile:

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it.

Easy setup, reporting, and sharing capabilities — even on the free version!

Kommentare: Overall, I feel this is a great tool for gaining insight into how users are experiencing websites. Within a few minutes, I can now spot where users get confused and our team can think of ways to encourage action.

Vorteile:

I like that this product makes me look credible to my clients. Many people fear using screen recording because they think it is hard to do, but I can easily set this up and share recordings with my clients in minutes... for free. Also, the ability to set up filters is great; which is also free.

Nachteile:

I do not like that all data is blocked after 1500 monthly visits on the free version — for all websites contained in one account. I would like it better if this number were specific to each website.

Powerful tool for a website optimalization

Vorteile:

Smartlook is a very helpful software, easy to use with a big value for me and my customers. I like the recording, which helped me to avoid many problems on my websites.

Keep an eye on users and improve conversionsq

Vorteile:

Smartlook is really helpful to understand the user interaction with the website. It works perfect almost most of the time.

Nachteile:

The tool does not work will when you have additional JS files in the page. Also, makes the page loading speed slower

Big brother helps you sell better

Kommentare: Overall very very recommended especially if you are in a debugging or Beta stage.

Vorteile:

I LOVE this software as it has really helped us track down user issues that get reported. In the past when a customer reported a bug we would test and try and wouldn't always find the issue as it can't always be replicated. Could be the customer had an issue because of some Server load or because some process was running, we were never really sure. With Smartlook we know! We can find the customers session and find where they had trouble and watch the user experience. We can check if there were JS errors that don't normally occur for them or if there were glitches for a specific browser, all with ease.

Nachteile:

The geolocator doesn't always match the geolocator we have on the site which means that it isn't always easy to find someones session.

The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.

Vorteile:

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Nachteile:

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Learned so much about my online website

Kommentare: Learning more about my website visitors, what they like, what needs to be optimized, added to, or changed on the website in order to create the best experience for the visitors

Vorteile:

I love that I am able to go through every visitor on my website and see exactly what he or she did. This allows me not only to learn more about what the visitors like the most, but also the things which I need to fix or add. Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software

Nachteile:

The only thing which I disliked was switching from viewing visitors to going back to the list. I feel that the process could be made a little easier if I was able to watch the visitor while also seeing the list of visitors somewhere and be able to switch between them from one same page. However, this is just a minor difficulty for me and I got pretty used to using the platform the way it is.

Smartlook helps me look smart

Kommentare: Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong. It's cheaper than a consultant and this online consultant works 27/7

Vorteile:

Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Nachteile:

Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.

Watch your websites visitors' activities as a video.

Kommentare: By watching our website users behaviors we really gain valuable insight for our website. Because it is very obvious and easy to understand.

Vorteile:

It is really amazing to see how your website visitor behaving while viewing your webpages.

Nachteile:

The only negative point is the very limited use for the free version but it worths to pay.

useful tool with good number of functions

Kommentare: See moments when customer get some bug on our page.

Vorteile:

Easy set up of targets and events on page. Create data based on history. Easy UX and design. Fast answers on our questions.

Nachteile:

Heatmap created without our CSSs :( Another point with heatmap - generated long long time after creation - we have a lot of sessions but heatmap didn't work by few days.

Smartlook helps me to understand of behavior of my customers

Kommentare: customer preferences

Vorteile:

It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

Nachteile:

At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Easy to use, very useful, excellent to know at all times what the customers do in my e-commerce

Kommentare: Know which products are the most visited by customers, in addition to the time that remains on the page to discover the limitations that each client can have in navigation for later use for improvements on the web

Vorteile:

Necessary every day for the preparation of marketing campaigns, the handling is very intuitive and easy

Nachteile:

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

My go-to tool for understanding what customers and prospects are up to

Kommentare: Really great. Still only on a free trial as I don't have a huge amount of traffic yet.

Vorteile:

I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings. Because I'm a new business and don't have huge volume I'm still able to make use of the free version and upgrade when my business increases. Thank you for this.

Nachteile:

Nothing springs to mind.

a very useful tool

Vorteile:

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

Nachteile:

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

Perfect tool to see what customers do on your site, so you can find errors and enhance your site.

Kommentare: We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

Vorteile:

Free version for starting projects, giving most important features until you can effort paid ones.

Nachteile:

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

Perfect tool and great source of info for UX analytics

Kommentare: Excellent tool for UX designers! :)

Vorteile:

It's a must-have tool for any UX-related person, both designers and marketers. It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

Nachteile:

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

Great Product!

Vorteile:

recorded sessions and instantaneous heatmaps

Nachteile:

user interface looks old and can have better UX

It's good, you must use it

Kommentare: see the behaviour of my clients in the website

Vorteile:

very interesting product. It can be useful to identify new opportunities to grow and business. It's awesome

Nachteile:

the limit is too short, but it's enough if your website don't have millars of visits. So it's great.