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Über Smartlook

Smartlook ist ein einfaches Tool, das die Bildschirme von echten Benutzern auf deiner Website aufzeichnet.

Erfahre mehr über Smartlook

Vorteile:

Great session recordings feature- allows for segmentation and rage clicks. In addition it allows UID to be passed to the Smartlook app and gives total number of events and pages.

Nachteile:

I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics.

Bewertungen zu Smartlook

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,5
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

9,0/10

Smartlook hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 134 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (134)

John
John
Business Owner
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

nice piece of kit

5,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Cynthia
Cynthia
Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Informationsdienst, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smartlooked for awhile now

5,0 vor 5 Jahren

Kommentare: Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Vorteile:

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Nachteile:

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Antwort von Cisco

vor 5 Jahren

Thanks for your review! This review is not related to Smartlook but more to Turbotax. Please change this, Lukas

Atour
Analyst in USA
Forschung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I was able to update my website without requesting criticism, which saved me a lot of time.

5,0 vor 2 Jahren

Kommentare: I watch a few records at random and can tell what the user wants from our website.

Vorteile:

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Nachteile:

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Prokop
CTO in Tschechien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

DX Heroes review

3,0 vor 3 Jahren

Kommentare: Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Vorteile:

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Nachteile:

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verpackung und Container, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good option to analyse your customer behavior

5,0 vor 2 Jahren

Kommentare: We used this tool for 2 years, it was very useful for use to record our customers interactions.

Vorteile:

-Heatmaps. - Bugs tracker. - Funnel optimization

Nachteile:

- The price is higher compared with similar tools

Ray
Advisor in Kanada
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent for improving the user experience.

5,0 vor 2 Jahren

Vorteile:

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Nachteile:

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Chryso
Founder & CEO in Zypern
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great for UX optimisation

5,0 vor 4 Jahren

Kommentare: We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Vorteile:

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Nachteile:

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Antwort von Cisco

vor 4 Jahren

Thank you for your feedback and nice words! I will share it with our development team. - Tomas

Sagar
Sagar
Head of Products in Indien
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

First tool to use if you're creating a mobile app

4,0 vor 3 Jahren

Kommentare: Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Vorteile:

Ability to view each session and understand UX issues without having to wait for user feedback

Nachteile:

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

Melih
Melih
CEO in Türkei
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

I hope our competitors won't discover this tool before we take the advantage!

5,0 vor 2 Jahren

Kommentare: We decreased our churn rates by 20% in tutorial sequence. I believe this product can increase many of the mobile game's retention by 5% to 10% easily. I am writing this comment because developers are friendly, and they deserve success. However, I still hope my competitors don't discover this tool.

Vorteile:

We love all the data and funnels but when it comes to looking at what players are doing in the game is something different. We can now watch what players are doing. This is magical! With Smartlook we can now learn what they like how they interact with the game, and we can design the game accordingly.

Nachteile:

I think the monetization of the product is still premature however price is still great for this quality product. I believe if the product encourages companies to use it for every app & game they have, this product can increase it's revenue more than limiting funnel and events. Smartlook is a secret weapon for any mobile game studio, and if this product wants to tap into that market, its monetization needs to be adjusted. I hope our competitors will not discover this product before we take full advantage!

Michal
Michal
Marketing Manager in Tschechien
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great qualitative analytics tool

5,0 vor 5 Jahren

Kommentare: Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Vorteile:

Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

Nachteile:

There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future.

Antwort von Cisco

vor 5 Jahren

Hi Michal, really thank you for your review. Actually we are working on a new user management , to make it more clear. Thanks for your review, Lukas CMo at Smartlook

Shawn
Shawn
Small Business Owner in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great asset!

5,0 vor 5 Jahren

Kommentare: I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.

Vorteile:

I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.

Nachteile:

The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly.

Antwort von Cisco

vor 5 Jahren

Hi Shawn, thanks for your reviw. Lukas CMo at Smartlook

Márton
Na in Ungarn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.

4,0 vor 7 Jahren

Vorteile:

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Nachteile:

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Antwort von Cisco

vor 7 Jahren

Hi Márton, thank you very much for your review. We will change Smartlook in future and it will be much more mobile friendly. You can filter the visitor recordings in the advanced filters. Under Visitor behaviour is the option referer. Enjoy Smartlook Lukas Mehnert, CMO at Smartlook

Madalin
Freelance in Spanien
E-Learning, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.

5,0 vor 7 Jahren

Kommentare: Reliable clients and cost-effective projects.
I am freelance developer. I am using Smartlook to follow the projects for which I am bidding.
It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Vorteile:

It is very simple to guess what the customer is looking at and how adapted is the interface to customer requirements and experience. This way I get to focus on important projects and push the right price.

Nachteile:

I often use canvas and iframes. I know it's a security rule but I need a minimum information about that content.

Antwort von Cisco

vor 7 Jahren

Hi Madalin, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Thileepan
Manger in Sri Lanka
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

giving good experience to our online customers

5,0 vor 6 Jahren

Vorteile:

Smartlook really help for our online business, we can find perfect analysis for our website with SmartLook, when we use SmartLook, we discover our website traffic source and bugs so we can give best experience to our online customers.

Nachteile:

SmartLook have many features, we offer many product with our website so we need discover each product, sales, traffic, bugs, but SmartLook made easy to work with product analysis. we analysis about each product, so we update and give best to our customers.

Antwort von Cisco

vor 6 Jahren

Hi Thileepan, thanks for your nice feedback. If you miss something, reach out to us. Lukas CMO at Smartlook

John
Woodworker/Maker/Crafter in UK
Konsumgüter, Selbstständig
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Brilliant software by Smartlook and a real game changer its like looking over the customer shoulder

5,0 vor 7 Jahren

Kommentare: It is so easy to use and is like watching a video of someone using your website. I have no idea how they get such fantastic video quality (or seem video quality) and not slow down the website. This is fantastic software and a real game changer, I have already started spotting little tweaks that need implementing from watching over the customer's shoulder.

Vorteile:

A fast easy implementation does not slow down the website, you can see what the customer gets up to. You will not believe the quality and once you have tried it no more need to study analytics charts to try and figure out what is going on. You won't believe it but it is FREE.

Antwort von Cisco

vor 7 Jahren

Hi John, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Jorge
director in Brasilien
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A tool with good results.

4,0 vor 7 Jahren

Vorteile:

Easy to use tool, free plan with good storage capacity, good functionality, advanced search, heatmaps.

Nachteile:

Lately the tool has not recorded several sessions. Now blocks checkout page on free version. That's it.

Antwort von Cisco

vor 7 Jahren

Hi Jorge, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Arthur
CEO in Brasilien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

An amazing tecnology!

4,0 vor 7 Jahren

Kommentare: Because it can be free and help people about their website usage.

Vorteile:

That I can see what customers are viewing and clicking when using my website. It´s perfect to see even if your website is loading faster for the user and what appears in the first byte.

Nachteile:

Sometimes videos are short but I think it´s because the user got off the website. I can´t figure out anything else.

Antwort von Cisco

vor 7 Jahren

Hi Arthur, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Martin
director in Tschechien
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Perfect tool to see what customers do on your site, so you can find errors and enhance your site.

5,0 vor 7 Jahren

Kommentare: We corrected few errors on pages and also adjusted few thing, that we found that are important for customers.

Vorteile:

Free version for starting projects, giving most important features until you can effort paid ones.

Nachteile:

The service gives just a few advantages comparing free and paid versions for the difference in price... So you try to use the free version as long as possible...

Antwort von Cisco

vor 7 Jahren

Hi Martin, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Lukas
Facebook Marketing HERO in Tschechien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's simple & easy to use!

5,0 vor 7 Jahren

Kommentare: I can see my website through the customer's eyes which it's really useful for revealing of mistakes and find what to improve!

Vorteile:

Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets.

Nachteile:

There is a lot of recordings on my website, so it would be nice to have some of them recommended by system.

Antwort von Cisco

vor 7 Jahren

Hi Lukas, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Lucia
Commercial Manager in Brasilien
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent for making decisions about site functionality.

5,0 vor 7 Jahren

Vorteile:

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Nachteile:

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Antwort von Cisco

vor 7 Jahren

Hi Lucia, thank you very much for your review. Lukas Mehnert CMO at Smartlook

Andrea
ICT Solutions in Italien
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Tracking

5,0 vor 4 Jahren

Kommentare: Still improving our setup, anyway i think it's really awesome for b2c and ecommerce with main cms

Vorteile:

- really easy to deploy - recording let you understand a lot from customers - Heatmaps are really powerful to get info at a glance

Nachteile:

- It doesn't always work well with custom websites, for example on event tracking, something isn't right with my numbers. - Price is affordable but it could be better. Otherwise they could somehow let you download historic data.

Antwort von Cisco

vor 4 Jahren

Hi Andrea, thank you for your review. If something seems not right with event tracking, please reach out to our support. They are more then happy to help! We are working on more export features. Stay tuned :-) Lukas CMO at Smartlook

Frédéric
CEO in Frankreich
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's amazingly simple to use, both on my website and for using the information gathered

5,0 vor 7 Jahren

Vorteile:

- 5 minutes to create the account and have the few lines of code to add to my website - Integration on my site - Voilà Marvelous simplicity & efficiency I can watch how users are acting with my website for User support, site & UX optimization. Just speaking of this, it worth it

Nachteile:

I would love to have a world map of all the users connections. Frankly, it's already more than great.

Antwort von Cisco

vor 7 Jahren

Hi Frédéric, thank you very much for your review. Lukas Mehnert, CMO at Smartlook

Colton
Senior Product Designer in USA
Design, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Smartlook provides a Smart Look at Users

5,0 vor 3 Jahren

Kommentare: Smartlook as enabled us to be more knowledgeable about our users, and thus prioritize enhancements that truly benefit the user.

Vorteile:

I appreciate how easy it is to start getting user insights from your website. Immediately we could see places on our site that could be enhanced because of being able to see our user's pain points more clearly.

Nachteile:

The "Pick an event on page" feature would have been nice to use, but didn't work with our Google Tag Manager implementation.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Watch your websites visitors' activities as a video.

4,0 vor 6 Jahren

Kommentare: By watching our website users behaviors we really gain valuable insight for our website. Because it is very obvious and easy to understand.

Vorteile:

It is really amazing to see how your website visitor behaving while viewing your webpages.

Nachteile:

The only negative point is the very limited use for the free version but it worths to pay.

Antwort von Cisco

vor 6 Jahren

Thanks for your review! Lukas

Abdur
Abdur
Manager in Pakistan
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Manage your website easily

5,0 vor 5 Jahren

Kommentare: We can see what our visitor is doing on our website and improve it by seeing their action on it.

Vorteile:

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

Nachteile:

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it.

Antwort von Cisco

vor 5 Jahren

Hi Abdur, thanks for your review. Lukas CMO at Smartlook

Jose
CEO in Spanien
Computer-Hardware, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

amazing program, easy to use

5,0 vor 7 Jahren

Kommentare: ideal to make modifications in the web and thus to have more and better traffic of quality

Vorteile:

Very good program that controls the accesses and what clients look for the ideal web to make modifications in the same and to have more and better traffic of quality

Nachteile:

very good program but does not give the data in real time given that the recordings take time and does not take 100% of the users

Antwort von Cisco

vor 7 Jahren

Hi Jose, thank you very much for your review. Lukas Mehnert, CMO at Smartlook