Über isolved

Umfassende, vollständig skalierbare HCM-Plattform für KMU-Arbeitgeber*innen.

Erfahre mehr über isolved

Vorteile:

Software is user friendly and user intuitive. If I have any questions about the software, their customer service is PHENOMENAL.

Nachteile:

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

Bewertungen zu isolved

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
3,5
Funktionen
3,8
Preis-Leistungs-Verhältnis
3,7

Weiterempfehlungsquote

7,0/10

isolved hat eine Gesamtbewertung von 3,8 von 5 Sternen basierend auf 351 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (351)

Heidi E.
Heidi E.
Lending Processing Assistant Manager in USA
Verifizierter Nutzer auf LinkedIn
Bankwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Multiple Features

5,0 vor 4 Jahren

Vorteile:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Nachteile:

You can access the website via mobile or app but they don’t have all features available.

Heather
CEO in USA
Einzel- & Familiendienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great experience

5,0 vor 3 Wochen Neu

Kommentare: Our experience has been been wonderful!

Vorteile:

The helpfulness of implementation team and the ease of using the software.

Nachteile:

We have not yet implemented the use of timesheets in isolved, it didn't quite work for our block schedules

Verifizierter Rezensent
Operations Manager North America in USA
Verifizierter Nutzer auf LinkedIn
Molkerei, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Horrible customer support

1,0 vor 2 Monaten

Kommentare: There was no help figuring out my 401k enrollment. I emailed several times and was given a 25 page pdf to follow. Except it didn't work. So I called AGAIN. Lady was rude told me my old password was the password she just gave me. Turns out that didn't work because I had Isolved at a former job. weeks have gone by and no one is helpful. Also....when I first asked about enrolling they replied....we sent you an email. I looked and waited. NOTHING. Again I contact them...they then forward me an email that went to my personal email account 5 months ago. REALLY? I've asked for a supervisor 3 times. NOthing.

Vorteile:

nothing there is nothing I like when customer service is so poor

Nachteile:

why are all of these fields required??

Stacey
Director of HR in USA
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

One of the Best Payroll Products We've used

5,0 vor 4 Monaten

Kommentare: Wonderful experience and very helpful staff

Vorteile:

Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry.

Nachteile:

Report writer can be confusing at times.

Ashley
Ashley
Talent Acquisition Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for Small/Mid Sized Companies

4,0 vor 4 Jahren

Kommentare: With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera.

Vorteile:

I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s.

Nachteile:

Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right.

Chrissy
HR Manager in USA
Unternehmensberatung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Horrible Customer Service

3,0 vor 3 Jahren

Kommentare: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Vorteile:

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Nachteile:

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Holly
CFO in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

HORRIBLE customer service

1,0 vor 3 Jahren

Kommentare: Zero benefits. See Con's abov.

Vorteile:

Honestly, there is nothing that sets this software out.

Nachteile:

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

Sagar
HR Manager in USA
Maschinerie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Customer Service

5,0 vor 2 Monaten

Kommentare: Very easy to process payroll.

Vorteile:

iSolved is easy to use. You receive a dedicated customer service representative for your account.

Nachteile:

There can be more functionality and customization on the website.

Lisa
Director of Administration and Finance in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

After three other payroll providers - I am sticking with iSolved

5,0 vor 3 Wochen Neu

Kommentare: I find the people the best. I am a small business , 6 people, and receive excellent customer support - when I need it - which is rare as the software is simple and correct.

Vorteile:

iSolved purchased my business from a local vendor - and initially - I was skeptical. I now think iSolved is fabulous. Its amazingly easy to use, super customer friendly, and customer services is fantastic. I always know they will help me and support our business. We evaluated moving to an alternative benefits provider and one reason we didn't move as they would have demanded our payroll service and iSolved is always a partner - so we didn't move.

Nachteile:

I can't say I have a negative that comes to mind.

Mary
Payroll and Benefits Coordinator in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

iSolved Review

4,0 vor 4 Wochen Neu

Vorteile:

The amount of functions that can be achieved in iSolved is impressive and I appreciate a "one stop shop" for all of our HR and payroll needs

Nachteile:

Implementation of new products has been a major challenge as it takes months to get the newest feature up and running before we can even roll it out to our team.

Deanna
HR Generalist in USA
Maschinerie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Let iSolved hold your Hat!

5,0 vor 4 Monaten

Vorteile:

What I like most about iSolved is their flexibility to handle every unique employer situation and their continual improvements to make sure they are the total solution for any employer. Human Resource professionals do not have just one hat to wear, no matter what their "assigned" role is within the HR Dept. Or, for those HR Departments of One who literally do it all....how many hats do you wear? Too many to count! iSolved has a multi-faceted solution for just about any situation. They can be as simple or complex as necessary to help you accomplish whatever tracking, reporting, or analysis is needed in your organization. Let iSolved hold some of your hats!!

Nachteile:

When I first began using this software, I will admit that customer support and training was a little lacking. That said, iSolved is continually seeking feedback from clients on what areas are needed for improvement.... and they actually do something with that feedback! They have improved their customer service and training 200% from where it was in 2016. There are tools and resources available even after hours. I don't believe that any software is perfect, which means the support for the software has to be top notch.

Tracy
HR Manager in USA
Landwirtschaft, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

From an isolved supporter :)

5,0 vor 4 Monaten

Kommentare: Excellent, nothing buy excellence :)

Vorteile:

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Nachteile:

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

Verifizierter Rezensent
Teaching Assistant in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

Decent Software, But Can Use a Little Work

4,0 vor 5 Monaten

Kommentare: Overall, isolved does what you expect it to do, but there are occasional roadblocks which need to be overcome in order to have everything done completely. I would recommend it, but would also let people know about the occasional pitfalls that may come with it.

Vorteile:

What I like most about this software is the fact that it allows users to input their data from a variety of sources, whether it be on the worksite itself, while on the go via the mobile app, or even at home, whether it be via a laptop, desktop or, again, the smartphone app. There are a couple of pitfalls associated with this benefit, which will be discussed in the "cons" section. Something else I do happen to like about isolved is the fact that it does not slow down whatever device you are using it on, compared to some other competing software, (this is probably due to the fact that it does not use significant amounts of RAM while a user is engaged with it). Lastly, something else I like about this software is the fact that it includes a private communications portal, such that users can communicate with their HR managers, without having to share what email, phone number, etc., the message is being sent from. Those who value privacy would probably find this feature quite appealing, (I know I do, for sure).

Nachteile:

While there are definitely some positives to report about this software, as shown in the previous "pros" box, there are a couple of "cons" to report, as well. The largest one that comes to mind is associated with the isolved mobile app. Specifically, the app does tend to crash out of nowhere at times, causing whatever data that was being inputted into it to be deleted, thus resulting in it needing to be re-inputted. A potential fix to this would be for the inputted data to be saved in real time, or work on a fix that would prevent these crashes from occurring in the first place. A second "con" I have to report relates to the fact that the overall layout of the platform can get a little confusing at times, since sometimes it seems that the user needs to click on numerous different tabs in order to get to the page they are looking for. I had not experienced this type of complexity in the past with competing softwares, so eliminating that hassle would make the experience much more enjoyable. Lastly, getting a hold of customer service can take a while, as their hold times can get a little long. Fortunately, I have not had the need to contact them very often, but when I did, I found myself waiting for more than I expected to wait.

Brandy
Office Manager in USA
Unterhaltung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

First time experience

4,0 vor 3 Jahren

Kommentare: It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Vorteile:

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Nachteile:

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Michelle
HR Manager in USA
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great Product for the Money!

4,0 vor 3 Jahren

Kommentare: We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Vorteile:

I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Nachteile:

That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

Colleen
Payroll Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ease of use and robust features

5,0 vor 4 Monaten

Kommentare: We use iSolved to run payroll, manage recruitment and onboarding, open enrollment, benefits administration and other HR data. We love how easy it is for employees to have one login for most of their needs.

Vorteile:

iSolved allows us to manage so much of our payroll and HR workflows in one program that is easy to use.

Nachteile:

Nothing that I can think of, we like all of the features we currently use.

Morgan
HR Coordinator in USA
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Getting better all the time!

4,0 vor 3 Jahren

Kommentare: iSolved is a great system and I love that there are new updates all the time!

Vorteile:

Easy to use for both admin and end user.

Nachteile:

I wish there was a favorites menu for reports

Diana
Director of human Resources in USA
Chemikalien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

iSolved is quality HRIS for small to mid-size business(es)

5,0 vor 4 Monaten

Kommentare: Tax department is very slow to respond to requests or questions. Multiple emails back and forth with no call to the client. Would like to see SLAs for all functional areas as it relates to the customer experience.

Vorteile:

Automation (workflow) - ease of access for the employee, reporting capabilities.

Nachteile:

lack of test employee(s), test environment for administrators

Sofia
Accounting Manager in USA
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

It does what it should do

5,0 letztes Jahr

Kommentare: It can make payroll a simple process, but at the same time, it can make payroll reporting a confusing process too.

Vorteile:

The product is easy to use once you get the hang of it. It is a little redundant sometimes but it's accuracy has been tested too many times, and it always delivers. I like how easy it is to input payroll, and process reports. It is very quick.

Nachteile:

I feel that someone could have a little hard time getting the hang of it when first implemented. All in all it is a very accurate program, it has potential, it's report writer is very powerful, but requires extensive computers knowledge to navigate through the multiple layers of a report.

greg
general manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Not so Happy

3,0 vor 3 Jahren

Kommentare: Just o.k. If it was not for representatives, probably would have left a long time ago!

Vorteile:

navigating the system is pretty easy. Did love representative in support.

Nachteile:

Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call. Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module. Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology. Been having a terrible time with timesaver support and getting PTO set up. Dont like the fact that are taxes were not paid.

Tiffany
Hospital Administrator in USA
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Payroll Experience I have had yet!

4,0 vor 2 Jahren

Kommentare: Overall, we are very satisfied with the software and the customer service that we have received from the software.

Vorteile:

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Nachteile:

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Susan
VP Sales and Marketing in USA
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

iSolved HCM review

4,0 vor 3 Jahren

Vorteile:

User friendly with full HCM features and continued expansion

Nachteile:

UI needs a facelift and the support team takes a prolonged period of time to address issues

Kimber
Office Manager in USA
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best online Payroll Software I have used

5,0 vor 3 Jahren

Kommentare: Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Vorteile:

I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Nachteile:

The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

Stephanie
Director, HR in USA
Textilien, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Great HCM for small/medium size businesses

4,0 vor 3 Jahren

Kommentare: Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!

Vorteile:

I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

Nachteile:

The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

Marcia
Manager, Accounting, Finance & HR in USA
Umweltdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Still learning and working through processes

4,0 vor 4 Monaten

Kommentare: Pleased with the product

Vorteile:

Easy to integrate, but there were a few items we thought were included that hadn't been done.

Nachteile:

So many steps in setting up shifts, rules, etc. Confusing to try to get through all of them.