isolved Erfahrungen

Consistent, efficient, and supportive

Kommentare: My experience over the years has been excellent. Even when concerns come up, they are addressed and resolved professionally and with empathy.

Vorteile:

The iSolved platform is well integrated and easy to use. Most recently, the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated.

Nachteile:

What I personally like least makes iSolved one of the reasons it works well. Dealing with different teams for different areas can be a challenge but it provides specialist to expert level support while the help desk centralizes and divvies up the tasks as needed.

Never looked back

Kommentare: We couldn't be happier. If we have a want or need, iSolved can usually deliver!

Vorteile:

iSolved is easy to use and understand. Customer Service is amazing

Nachteile:

We would like to customize more of the fields

isolved time clock system

Kommentare: i thought it was way better than our old manual time card days to switch to isolved and be more tech savvy in our ways. just the website itself would lag a lot of if a lot of users were trying to clock in at same time it seemed, if we had problems/issues took a while to get a hold of someone to help and very time consuming so we ended it and went with a more local place to help and switched to buddy punch.

Vorteile:

i liked like you can punch in and out from computer , submit time off requests to your supervisor from your computer, and view time off requests and hours left etc. it was nice to have all info about your hours, vacation, etc at your fingertips instead of going to ask hr or supervisor..

Nachteile:

customer service was terrible. hard to get a hold of anyone and when we did was not very helpful and very time consuming.

Payroll processing and HR data entry in one place is great

Kommentare: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Vorteile:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Nachteile:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Exceptional Customer Service

Kommentare: When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Vorteile:

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Nachteile:

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.

Reiveiw 2

Kommentare: overall experience is good, there are areas that are a bit difficult to figure out, but once done, I can access them and do what I need to do even though the steps are not seamless.

Vorteile:

Processing payroll was fairly easy to complete and straight forward

Nachteile:

When it came to correcting allocation entries on time cards, I would have to delete and reenter the time to get it right.

Isolved review

Kommentare: It has not be easy. Been very challenging to set up to best fit our company.

Vorteile:

I like most is the customer service the best.

Nachteile:

It does not have an app & not easy to use

isolved is a good tool for us.

Kommentare: Overall, it has been good.

Vorteile:

Ease of Use. Great Applicant Tracking System. Great customer support. Very simple payroll process

Nachteile:

Reporting feature. Benefits management tool. Workflow

iSolved Review

Kommentare: I have been content with iSolved. I briefly changed to ADP since I was informed it would serve us better, and I advanced rapidly it was not the right assistance for us. I returned to iSolved. There were a few hiccups with that, similar to the estimating went up and we lost one of our administrations. I like the organization side; however a portion of the representatives battle with the AEE on the telephone (slow association with punch in/out for instance).

Vorteile:

The client support is more advantageous than that of different administrations I have utilized in my situation, and it's important that I get opportune responses for finance and advantages. I additionally like that I know where to go to track down a wide range of reports.

Nachteile:

I could do without the estimating construction, and I could do without that assuming we want other help additional items that the charges are fairly preposterous relying upon the assistance. I might want to have the option to assemble everything, we as a non-benefit we can't financially plan for a portion of the more extravagant things (HR help). A few reports are excessively nitty gritty and don't come in Succeed design.

iSolved Review

Kommentare: I have found iSolved to be mostly user friendly during my first year working on the platform. The people behind iSolved enhance the product and make it a better experience. I learn something new each week and that helps the experience as well. I also enjoy the roadshows as a way to network with other users. Please continue the roadshows in 2024.

Vorteile:

The helpfulness of everyone that works there. If they do not have the answer, they will find someone who does and get me in contact with them.

Nachteile:

[sensitive content hidden] in customer service. I have never had a good experience with him. I have to call back to speak with someone more knowledgeable and friendly. We are also still struggling with some reports and wish there was better ability to write our own reports.

From an isolved supporter :)

Kommentare: Excellent, nothing buy excellence :)

Vorteile:

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Nachteile:

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

Horrible Customer Service

Kommentare: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Vorteile:

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Nachteile:

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

iSolved Cares!

Kommentare: I love iSolved and my customer service team. I am the only HR and payroll person for 130 employees and I could not survive without them!

Vorteile:

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

Nachteile:

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

HORRIBLE customer service

Kommentare: Zero benefits. See Con's abov.

Vorteile:

Honestly, there is nothing that sets this software out.

Nachteile:

The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

ISolved Products

Kommentare: It is a good system that is easy to use. It is completely customizable for any unique situations.

Vorteile:

ISolved is user friendly. It can be customized for unusual pay structures and multiple pay structures within the same company. It is packed full of useful reports that are already loaded, or you have the ability to build a custom report as well.

Nachteile:

There have been a couple of glitches regarding third party payments that have caused some problems. ISolved has been very quick to get those glitches corrected as quickly as possible.

Best online Payroll Software I have used

Kommentare: Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Vorteile:

I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Nachteile:

The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

Easy to use software with lots of functionality

Vorteile:

I enjoy the timekeeping and payroll parts of this software. I enjoy the ease of use from a manager standpoint and the ability to keep up with time accurately and quickly adjust errors of timecards. The payroll function is great, as we still have overall control but iSolved manages the major processing components of the processing.

Nachteile:

Would like more in depth report functionality and ease of using and finding reports.

Decent Software, But Can Use a Little Work

Kommentare: Overall, isolved does what you expect it to do, but there are occasional roadblocks which need to be overcome in order to have everything done completely. I would recommend it, but would also let people know about the occasional pitfalls that may come with it.

Vorteile:

What I like most about this software is the fact that it allows users to input their data from a variety of sources, whether it be on the worksite itself, while on the go via the mobile app, or even at home, whether it be via a laptop, desktop or, again, the smartphone app. There are a couple of pitfalls associated with this benefit, which will be discussed in the "cons" section. Something else I do happen to like about isolved is the fact that it does not slow down whatever device you are using it on, compared to some other competing software, (this is probably due to the fact that it does not use significant amounts of RAM while a user is engaged with it). Lastly, something else I like about this software is the fact that it includes a private communications portal, such that users can communicate with their HR managers, without having to share what email, phone number, etc., the message is being sent from. Those who value privacy would probably find this feature quite appealing, (I know I do, for sure).

Nachteile:

While there are definitely some positives to report about this software, as shown in the previous "pros" box, there are a couple of "cons" to report, as well. The largest one that comes to mind is associated with the isolved mobile app. Specifically, the app does tend to crash out of nowhere at times, causing whatever data that was being inputted into it to be deleted, thus resulting in it needing to be re-inputted. A potential fix to this would be for the inputted data to be saved in real time, or work on a fix that would prevent these crashes from occurring in the first place. A second "con" I have to report relates to the fact that the overall layout of the platform can get a little confusing at times, since sometimes it seems that the user needs to click on numerous different tabs in order to get to the page they are looking for. I had not experienced this type of complexity in the past with competing softwares, so eliminating that hassle would make the experience much more enjoyable. Lastly, getting a hold of customer service can take a while, as their hold times can get a little long. Fortunately, I have not had the need to contact them very often, but when I did, I found myself waiting for more than I expected to wait.

iSolved is quality HRIS for small to mid-size business(es)

Kommentare: Tax department is very slow to respond to requests or questions. Multiple emails back and forth with no call to the client. Would like to see SLAs for all functional areas as it relates to the customer experience.

Vorteile:

Automation (workflow) - ease of access for the employee, reporting capabilities.

Nachteile:

lack of test employee(s), test environment for administrators

No Communication

Kommentare: They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with.

Vorteile:

The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this.

Nachteile:

Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly.

Not for small business

Kommentare: They Lock you in a contract beware. If you need HR this is for you. As a start up this was way to expensive and was sold on all it could do. They spend tons of time setting you up so prepare on lots of onboarding. My major gripe is setting me up without a California tax ID. I sent my Fed ID thinking that was it not being a payroll -professional. They open my account did my payroll and accrued my taxes. Months later refunded my state tax saying there was a problem. After back and forth it was the tax ID and I was hit for 5k plus in penalty’s by the state. Their contract covers them so suck it up. After many emails and months I did get 1700. I had HR and didn’t need it as well didn’t find a benefit at all. I was charged a cancellation fee over 1K and forced to renew contract to extend it. If your a small business don’t make the mistake of this company.

Vorteile:

None better payroll and more small business friendly

Nachteile:

Expensive not your best choice as a start up or restaurant

A More Simplified System

Kommentare: My overall experience with iSolved is great. It has simplified my HR and PR fuctioning.

Vorteile:

I love that the employees can be more active in their time tracking and PTO tracking, payroll is fairly simple and customer service is great

Nachteile:

I think that creating your own reports could be simpler

Isolved Saves Time

Kommentare: WE moved to Isolved (Infinisource) in 2014 and have had relatively little issues with the service and have saved money. Who doesn't like that!

Vorteile:

Using Isolved on a daily basis is simple and streamlined. Customer service is always available to assist you if you run into an issue.

Nachteile:

They seem to continually update and I don't have the time to review all the added features.

HORRIBLE PRODUCT

Kommentare: DO NOT GO NEAR THIS PRODUCT! We were longtime customers of iSolved, using their Timeforce software for over 10 years. We were regularly assured that we would not be required to upgrade and that our version would be supported for the foreseeable future. On 3/25/19 we received an email stating that our support contract expiring 4/14/19 would not be renewed because our version was no longer supported. They gave us less than one month’s notice. We sent an email to our sales rep the same day, but had to make repeated requests for pricing and a demo because she was unavailable. An initial quote was finally received 4/5/19, but they could not make time for a demo until 4/22/19. We agreed to this, but requested they continue supporting our old version in the meantime because of the short notice and delays. They completely ignored this request, not responding to it at all. During the demo we asked how the new software would handle the things our Timeforce I software was capable of. They were unsure of some of the more complex issues and promised they would check with tech support and get back with us. In the end, it was promised that the new software would be able to meet our needs. We signed a one year contract on 5/1/19. We began to have weekly one-hour phone calls with our implementation specialist; it became apparent that she had no idea what she was doing. Basically, we were never able to use the product but were required to pay for an entire year.

Vorteile:

ABSOLUTELY NOTHING at all! There was nothing that was useful!

Nachteile:

EVERYTHING....horrible ease of use, make you pay for the product that you have never received, zero customer service...most deplorable service we have ever gotten from a company in 20 years of operation!

Report Writer

Vorteile:

I like that we can write our own reports and for the most part it is simple enough.

Nachteile:

I wish that some fields were easier to find when writing a report. I also wish that you could use all fields in the system. For example we have a "wellness" box that we check on our medical benefit to tell the system to give this employee the wellness discount but I can not include this box when writing a report.