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Vorteile:

Lightning view took Salesforce to a whole other Level. It is cleaner and sharper and over all a better easier way to navigate through the platform.

Nachteile:

Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.

Bewertungen zu Salesforce Platform

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
3,9
Funktionen
4,3
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

8,0/10

Salesforce Platform hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 322 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (322)

Mary Kate
Community Engagement Manager
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Much Improved from Classic

4,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dennisse
Dennisse
Operations Manager in Philippinen
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Salesforce as CRM and HR ATS

5,0 letztes Jahr

Kommentare: I love this software, it's part of my day to day and it is key for my organization to execute and track performance effectively.

Vorteile:

Salesforce features continuously improve and grow overtime. It allows us to integrate even external apps via API. I have been using Salesforce both as a user and as admin.

Nachteile:

I have nothing i do not like although i hope to see more improvements on SFDCs email marketing outreach features.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Philanthropie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Selected platform for our business processes

4,0 vor 6 Monaten

Kommentare: We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.

Vorteile:

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce. The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Nachteile:

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.

Ryan
Sales Executive in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce Review

5,0 vor 2 Wochen Neu

Kommentare: Worth the money and the time investment once you have it set up.

Vorteile:

It can do anything you need it do and it can be customized to multiple business units.

Nachteile:

The cost of getting things set up the way you want them is large from both a time and monetary perspective

Michael
Manager in USA
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Powerful Once You Learn How to Use It (But Expensive)

3,0 vor 6 Jahren

Vorteile:

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Nachteile:

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Pam
Associate Dean in USA
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salesforce as a User

4,0 vor 4 Monaten

Kommentare: Works well, but not as user friendly as I would like.

Vorteile:

There is a lot of data that you can get access to within the salesforce platform, and the customization works well for integration

Nachteile:

As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. We often have to change the view to the old view to find anything and that should not be the case.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complete platform but not easy to navigate

4,0 vor 2 Monaten

Vorteile:

It offers multiple mechanisms to control sales and track issues also customer invoices due to its integrations

Nachteile:

Screens are very convoluted with lots of information that might not be useful. Navigation can also be very confusing for first time users

Henry
CFO in USA
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I consider Salesforce a Ferrari!

4,0 vor 2 Monaten

Vorteile:

It has tons of features and an enormous capacity to create processes management, automations, integrations and

Nachteile:

A lot of things are not intuitive and we always relied on third parties tech to fix issues, make adjustment and customizations.

Valentina
Finance Manager in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce Platform Is an Incredible CRM Solution

5,0 letzten Monat Neu

Vorteile:

I am impressed by the features of Salesforce Platform. Salesforce Platform has our marketing and makes our work easier.

Nachteile:

Salesforce Platform has been so exceptional. No dislikes for Salesforce Platform.

Marco
IT Expert in USA
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce Platform Gives Us Value For Money

5,0 letzten Monat Neu

Vorteile:

I love the efficiency of Salesforce Platform. Salesforce Platform works so well for us because it has been so effective.

Nachteile:

I do not dislike Salesforce Platform. Salesforce Platform is efficient.

Anne
Sr Strategy Advisor in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Connecting to customers

4,0 vor 3 Wochen Neu

Vorteile:

Ubiquitous platform familiar to a wide audience of users.

Nachteile:

Works OK to manage data, campaigns, outreach to customers.

Sean
Marketing Manager in USA
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salesforce Platform Review

5,0 vor 5 Monaten

Vorteile:

Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development. Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards. The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange. Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.

Nachteile:

The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.

Chris
Saalesforce Administrator in USA
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Enterprise Platform for nearly all industries with a Enterprise-sized Price Tag

5,0 vor 8 Monaten

Vorteile:

I love how they have turned a database program into an interactive place where companies can create a singular source of truth surrounding every aspect of business operations.

Nachteile:

Some limitations are common sense additions that have been neglected in favor of flashy, new features. Reporting is limited and has many issues, one of which is they barely support it currently with little/no improvements while pushing users towards their Analytics Add-On - which has many improvements that were requested on Reports.

Rob
Salesforce Manager in UK
Informationstechnologie & -dienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customisable Platorm for Enterprise business needs

5,0 vor 7 Monaten

Kommentare: Excellent experience with Salesforce for our complex business needs.
Meets our current and future platform strategy alongside having Salesforce themselves drive forward into new functionality and technology.

Vorteile:

The platform is hugely scalable and adaptable for the majority of business needs. Our requirement for business process automation and data integration is complex and not met by the majority of providers. The Salesforce platform is integral to our strategy and meets both our current and near future needs.

Nachteile:

The scale of the platforn does require the correct knowledge to get the most out of it. Whilst its plug & play for basic reuqirements, for anyone with a good level of systems ecperience, to get a complex use case designed and built and maintained requires significant investment.

Jorge M.
Jorge M.
Tech Support in Panama
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Everything in one place

4,0 vor 5 Jahren

Kommentare: Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Vorteile:

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Nachteile:

In the start some bugs and errors, they were fixed couple months after. Chat: no timer added yet, you don't know how long is the current chat. If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Steven
Account Executive in USA
Verifizierter Nutzer auf LinkedIn
Internet, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Lightning never strikes twice

3,0 vor 5 Jahren

Kommentare: The Lightning platform works for sales organizations that have a large number of employees, only because companies can afford to have missed opportunities strictly because of the excess number of sales reps. Transparency is limited, with many features locked or non-existent.

Vorteile:

While I was used to the traditional salesforce platform, and quite partial to it- Lightning was useful for being able to bring new leads/opportunities into your sales pipeline and a fast speed, without having to create and dig through reports, but the results were hit or miss. The platform is much more simple, and perfect for a large corporation who would perhaps need to limit access to certain reports and files.

Nachteile:

Using artificial intelligence to find the best opportunities to pursue may sound like a good idea, The results were hit or miss, with miss being the more likely of the two. This leaves little to no room to be strategic in finding the best leads to pursue at the right time. Certain common features seemed to be available but did not produce content- such as the “follow” option for opportunies/accounts to see when the stage or opportunity owner or anything else had changed, since there is no news feed to view this in.

Karan
Business Development Representative in Indien
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A world-class low code platform to create our key applications!

5,0 vor 2 Jahren

Kommentare: A platform serving right for our business needs, a powerful tool that is being highly leveraged to build out required processes. Way more powerful than their competitors in terms of capability & performance.

Vorteile:

The process customizations and the pre-defined integrations on the platform are phenomenal making it perform to our needs. User and workflow management is easier than ever giving us all the required data. We pull up reports to better suit our understanding & interpret data efficiently. We use the Salesforce platform across several teams/geographies to help run all processes smoothly.

Nachteile:

To be able to use the platform to the fullest, one has to be extensively trained enough which makes this time-consuming to adopt. The pricing is also on the higher side compared to its competitors.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good But Could Be Better

5,0 vor 6 Jahren

Kommentare: This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Vorteile:

The search feature is good, it pulls everything associated with what you are looking for.

Nachteile:

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not. Certain aspects of the program convert back to the original Salesforce Classic look

Lisa
Company Director in UK
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salesforce the best storage platform

5,0 vor 2 Jahren

Kommentare: Overall, as I mentioned this is one of the best pieces of software and I would suggest it to anyone in need of marketing, sales, or customer service. The price is questionable, but you can get over it!

Vorteile:

Salesforce is one of the best software available today. It stores a lot of data and it's very safe to use so you don't have to worry about anything happening to your data! Also, it is cross-platform which means you can use it on your mobile, tablets, etc. Another thing I like about this software is that if you are a non-profit organization, Salesforce gives you the first ten licenses for free!

Nachteile:

The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license that you get only drives up the price, you should probably consult a more knowledgeable person before making a purchase. Another thing that I dislike is that they often replace their management. Imagine getting to know your manager well and then having him unexpectedly replaced. It's awful.

Alastair
Software Engineer in UK
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salesforce is Excellent for us however small businesses may struggle

5,0 letztes Jahr

Vorteile:

Salesforce is one of the best known cloud based CRM that can be tailor-made to hasten sales, computerize the jobs and tasks, fetch real-time customer data, extract insights , manage leads and prospects, tracking commissions, estimate sales and enhance business efficiency by creating robust workflows.

Nachteile:

It is quite expensive. We have a large sales team, diversified product and prospect base and had a fairly complex need so we spent out the money but it can be extremely unaffordable for small business and start ups. Moreover the customer care at Salesforce needs to be a little more polite and knowledgeable rather than rude and uninformed.

Ruchika
Ruchika
Analyst in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One of the best CRM software

5,0 vor 9 Monaten

Vorteile:

There are many things that I like about this platform:1)It helps us to automate our business process like, so we have to least bother about how to manage things manually.2)It can also schedule our business processes with the help of various automation rules.3)It has point-and-click functionality so that a non-coder can also implement the use case into this platform.

Nachteile:

Personally, I like everything about this platform.

Matt
Customer Service Manager in USA
Biotechnologie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent system for a wide range of functions, but pricey

5,0 vor 6 Jahren

Kommentare: Ability to handle the sales process, marketing, and support of complex products. We also created a knowledge base which allows agents access to the most up to date details on the products.

Vorteile:

Ability to generate custom objects, processes, and communication across a wide range of departments makes SalesForce the ideal tool for any size company. The plus is the cloud location allowing customers and employees access around the globe.

Nachteile:

The pricing and add on fees for certain functionality can quickly explode the budget set by your company for this solution. Be sure to think about all functions you might need and negotiate with your SalesForce contact to obtain the best pricing possible. Bundling can be powerful!

Brad
Brad
Marketing Technologist in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great platform for managing your business and a fantastic UI upgrade from Classic

5,0 vor 5 Jahren

Kommentare: Lightning is definitely the future of Salesforce and the vast majority of their new features and resources seem to be going towards Lightning. If you have not yet made the switch from Classic to Lightning, I would recommend doing it soon. And if you are getting into Salesforce for the first time, start with Lightning so you don't have to switch later.

Vorteile:

A lot more user friendly and a much better UI than Salesforce Classic. It came out with a lot less features than classic, but in the past few months and years they have dedicated a lot of resources to improving Lightning to not only compare to Classic, but I think it now has even more features.

Nachteile:

There is a learning curve to getting Lightning up and running. I would definitely recommend spending some time in the SF trailheads to get the ins and outs of Lightning before you switch from classic or sign up to start.

Al
Marketing Tech Leader in USA
, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Salesforce requires investment

5,0 vor 6 Jahren

Kommentare: I’m a big fan of Salesforce and have used it for about 6 years in a variety of roles. If you are willing to make the investments in customization it can be a business expansion tool.

Vorteile:

Salesforce is enormously powerful and flexible, able to adapt to most any businesses type or stage.

Nachteile:

You must have a Salesforce Certified developer to get the most out of the platform - that means code development, testing and documentation. This skill set comes at a price and up for enterprise level development resources. We built a customized version of Opportunities with a developer. Leadership was not well equipped to understand this approach (versus a subscription app).

Phillip
Demand Generation Manager in USA
Tierarzt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sending leads into SalesForce

4,0 vor 12 Monaten

Vorteile:

It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system.

Nachteile:

We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate leads generated from marketing campaigns into our complex salesforce ecosystem.

Ignacio
Regional Sales Manager in USA
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Was not used to it at first, now I would not go back.

5,0 vor 4 Jahren

Kommentare: great way to navigate information. Account/Opportunity views are so much easier to view and edit. This was definitely a step in the right direction with the platform.

Vorteile:

Lightning view took Salesforce to a whole other Level. It is cleaner and sharper and over all a better easier way to navigate through the platform.

Nachteile:

At first it was really hard to use because I was not used to it. I had been using the classic view for so long that this just didn't fit the way I worked. Once I was forced to use lighting and got used to it. I don't know why I was punishing myself using the other view