Podium Erfahrungen

Love it but don't always love paying for it!

Kommentare: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Vorteile:

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Nachteile:

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Podium Review

Kommentare: In less than 1 month, Podium has helped grow communications with customers and provided positive feedback for the business. It is the only program that has helped grow the positive reviews in my workplace.

Vorteile:

Podium is a great and effective program that allows you to effectively communicate with customers, receive feedback from them, and get reports on your communication. I would highly recommend it to anyone in customer service.

Nachteile:

I have not used the program long enough to have anything I really dislike. From what I have seen, I already like it more than the program I switched from!

Inadequate software support to what was proposed

Kommentare: The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view

Vorteile:

The data analysis is easy to use and operate

Nachteile:

Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure

Steer clear - you cannot get your information out!

Kommentare: Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled.

Vorteile:

It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive.

Nachteile:

You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts.

Podium helped moved us from 4.1 stars to 4.5 (Google)

Vorteile:

Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management.

Nachteile:

I found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate.

Great Platfrom for Text Messaging, but for a VOIP, not reommended

Vorteile:

I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate.

Nachteile:

Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP.

You cannot export your own date. Missing features.

Vorteile:

I do not like much about Podium. The processing rates were pretty good.

Nachteile:

You cannot export your data. There are features missing from the software that are sold on the site and discussed in their support videos/tutorials. These are important for teams. This has been an awful experience. The product does not do what it says it will do. When I decided to cancel, they gave me the run-around. It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed up for an additional year. I would recommend that you find a better, more user-friendly solution. They are out there. Shame on you Podium.

podium, one mans trash is another's treasure

Kommentare: it wasn't bad honestly! It's a super great program and they have some amazing features. However, for our company, it just didn't fit as well. For companies larger and using more payment methods, this is the program for you and it's very easy to use daily.

Vorteile:

Easy to navigate and gets the job done fairly quickly

Nachteile:

Not as efficient at getting our messages to patients

Great Way to Motivate team to get Reviews

Kommentare: I love that fact that you can motivate the salesman to get reviews done. Keeps track of who sent out the most and places them in 1-3 winnings.

Vorteile:

Great way to get Reviews with easy text and email links to send.

Nachteile:

That it is not free, would be the only thing that I didn't like.

Enhances Customer Engagement

Kommentare: overall positive eperience, it's obvious their team genuinely wants to help businesses thrive.

Vorteile:

User friendly platform, easy to navigate, easy to connect with dcustomers and manage communications. The messaging function allows for real-time conversations that are personal and direct

Nachteile:

The anayltics dashboard is not very deep and there are times where i didnt receive alerts.

"We wish we could do more to help, but this really is as far as we can go."

Kommentare: Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Vorteile:

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Nachteile:

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Podium--Reliable and Easy to Use

Kommentare: As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Vorteile:

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

Nachteile:

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.

eliminates wait time for your customers

Vorteile:

we can immediately take care of a customers concerns/questions in real time

Nachteile:

pushing leads to crm is a little slow but thats nitpicking

Podium not worth the money

Kommentare: Not great and we were happy to get out of the contract.

Vorteile:

Introduced us to the potential of automating our review process. Helped with automating website conversations

Nachteile:

The customer service - no way to talk to a real person The price - to much for what it did

Sales Booster

Vorteile:

Is great for keeping track of all of our customers

Nachteile:

Too expensive for what it offers to my company

good product and service

Vorteile:

One of the notable features of Podium is its ability to help businesses improve their online reputation by automating the process of requesting and collecting customer reviews across different review sites

Nachteile:

one potential downside of Podium is its pricing

Quality platform, but with a cost

Kommentare: Quality of platform was good, level of customer service / support was good, although somewhat scattered . There were few issues with the functionality of the platform, but it did take a bit to get answers at times and it also felt like once we started to question the cost of the platform that there was a certain assumption were going to be gone, rather than presenting a collaborative environment to look at creating a package that would keep us on board.

Vorteile:

The platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure..

Nachteile:

The least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward.

Podium works great, but the cost was 3x's the competitors

Vorteile:

This works exactly as described, You can communicate from your website, request and receive reviews. Too you can send invoices that can be credited to your account. This came in handy for after hours reservations by text when we did not want to publish CC numbers.

Nachteile:

Negative was totally about the monthly cost. It was 3x that of the next competitor. Too, they required a 1 year contract which was too much committment.

Pointless application with non-customer-friendly service

Vorteile:

Good Sales Team and that's all. Don't trust them

Nachteile:

I signed the contract, having listened to the beautiful promises of the sellers that everything would work perfectly and make it easier for me to communicate with clients. As a result, you can only interact with clients within this platform, you will never receive a notification that the client is waiting or the client has sent you a message. Only within the platform. If you missed the message - that's your problem. Given that my call center is still accepting messages from customers via phone, email, and Yelp, keeping another platform open is extremely inconvenient. As a result - a bunch of missed messages and dissatisfied customers. I was promised free text messages included in the price. As a result, I have to pay more than $1000 for mailings. When I tried to stop the service, the manager informed me that I had a contract for a year and I was obliged to pay for this year, even if the service did not perform its functions and promises.

We were pleased with Podium

Kommentare: We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!

Vorteile:

Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.

Nachteile:

We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.

General Manager

Kommentare: My overall experience with Podium has been very helpful.

Vorteile:

the system is very user friendly and the reports for our leads are great to use

Nachteile:

The system could send multiple of the same leads

Excellent chat software with review integration

Kommentare: Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.

Vorteile:

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.

Nachteile:

It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.

Podium - Does Not Live Up To The Hype of the Salespeople

Kommentare: It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every step of the way. I've worked for software companies in the past and I feel like I was BETA testing Podium. That's how many problems there were. Support reps were either foreign with little real knowledge of the platform, or young individuals in the USA who were quick to blow off problems without taking any real ownership in assisting me. Two days ago, two customers sent us payments via bank transfers. Two days later, we still don't have the funds in our bank account. Earlier today, a rep said he was escalating our problem but 12 hours later, still no word from anyone. Where is the money? It's thousands of dollars. Our customers are waiting for their services. They paid but we haven't received the funds. This is about as bad as things could be. Our company is screwed out of $7000 right now. Learn from me. Why take the risk with your business?

Vorteile:

The promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver.

Nachteile:

Horrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously.

Customer Service Non Existent

Vorteile:

Podium makes managing high volumes of texts easy

Nachteile:

The lack of customer service is truly boggling. It is literally impossible to get someone on the phone. The poor integration should have been my first clue. We lost three days of business and nobody cared. Podium Customer service makes your local DMV look like Chick-fil-a or some other excellent customer service organization. I will be leaving the second my contract is up. The amount of money they charge is absurd compared to other similar products.

Where are your reviews live - Podium

Kommentare: Keep track of reviews left by patients and reply to them in a timely manner. The responses would show up on our Google page within a day.

Vorteile:

Podium is a great product to use if customer engagement and feedback response is a top priority for your business. You are able to see all the reviews that people leave, whether on Google or Facebook. I received a weekly email report which would detail how many reviews were received for the week. There is an option to send out a text campaign to all number in your system, this is a great option to promote an event. Also, if your business has different locations, Podium allows you to manage them separately.

Nachteile:

Nothing negative to say about podium, but a mobile app would be a great addition.