UJET Erfahrungen

Awesome Tool

Kommentare: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Vorteile:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Nachteile:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Great experience with Ujet!

Kommentare: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Vorteile:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Nachteile:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Ujet, the best app to take calls and chats.

Kommentare: It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.

Vorteile:

Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET.

Nachteile:

Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter.

Poor strategic vision from leadership, broken and unstable product.

Kommentare: None unfortunately.

Vorteile:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Nachteile:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Experience with UJET is excellent as it has a lot of features

Vorteile:

I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users

Nachteile:

None so far, my experience with UJET is great

Amazing Experience

Kommentare: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Vorteile:

Reporting is excellent, Routing is very easy, Creating teams and users.

Nachteile:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Wonderful

Kommentare: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Vorteile:

You can merge, transfer and mute calls. We could not do that on the last software.

Nachteile:

It will lag sometimes when disconnecting the call.

I truly recommend Ujet!

Kommentare: Ujet resolves almost every problem in my everyday workout.

Vorteile:

Its fastness, I use Ujet every day and I really like working with this platform.

Nachteile:

The unique thing I do not like about Ujet is that it does not have noise suppression.

My Ujet review as a team leader

Kommentare: ujet is our tool that helped me become what i am today in my job. very easy to use and to teach

Vorteile:

We use it as a tool to call and to receive calls.

Nachteile:

Sometimes we are experiencing some glitches or bugs that slowers down our service level

Jenelyn reviews

Kommentare: Overall it is very good very convenient in my job

Vorteile:

I like using it since it is part of my job

Nachteile:

There is a lot of bugs and errors. Sometimes it is very slow

Values you as a customer

Kommentare: Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Vorteile:

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Nachteile:

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Review for Software buyers

Kommentare: I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Vorteile:

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Nachteile:

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

The best Call Management software

Kommentare: Excellent, Customer service and the technical support is always on top

Vorteile:

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Nachteile:

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

My Ujet experience

Kommentare: Easy to use, We can track our daily calls and time allotted on each calls.

Vorteile:

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Nachteile:

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

Best of the best functionality

Vorteile:

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Nachteile:

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Keeping up with the times! (Superb team)

Kommentare: Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

Vorteile:

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Nachteile:

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Sleek Looking and Fast!

Vorteile:

I like that UJET provides its easy to use app to manage day to day status, channel I am working on, and calls. It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls. Its integration with Kustomer is a plus!

Nachteile:

I really do like using UJET every day! Nothing to complain about as I am a very happy customer!

Quirks that make it frustrating

Kommentare: It get's the job done- I just think the kinks from above would make it that much better.

Vorteile:

The interface is pretty straightforward.

Nachteile:

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call. I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating. My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us. Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

UJET daily experience

Kommentare: As a daily UJET user, I highly prefer to use this continuously.

Vorteile:

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Nachteile:

There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.

UJET review

Kommentare: Love Ujet! Great service!

Vorteile:

The ease and efficiency of redaction of private information.

Nachteile:

Calls drop and you can’t keep the call after establishing connection again.

Happy User

Kommentare: I love using UJET the features and tabs were very easy to understand and read.

Vorteile:

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Nachteile:

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

UJET Review

Vorteile:

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Nachteile:

Would love to be able to review out bound calls. At this time were not able to

UJET Call Engine

Kommentare: It has been the right solution to our customer service needs.

Vorteile:

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

Nachteile:

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

U Jet Feedback

Kommentare: Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.

Vorteile:

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Nachteile:

I didn't like the fact that you couldn't force logout users.

Easy Use

Vorteile:

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Nachteile:

I wish there was a feature in which allowed us to send screenshots to customers via text.