Sawyer Erfahrungen

Sawyer is essential!

Kommentare: I recommend Sawyer to anyone who is seeking a more streamlined registration software for any type of class!

Vorteile:

Sawyer has been SO incredibly user friendly and has allowed me to confidently market my classes and confirm registrations so much easier than using my old method of Google forms.

Nachteile:

I would love to see more email integrations!

Couldn't do it without Sawyer

Vorteile:

Sawyer makes my business possible. I need a registration software that is easy for me and is easy for busy parents, and that's exactly what Sawyer provides.

Nachteile:

Sawyer would be even more usable if I could sell tickets through it for events. Also, I'd love to be able to integrate Sawyer with Flodesk.

Massive Issue

Vorteile:

We currently use Sawyer but are reconsidering our options given a massive issue.

Nachteile:

We are a membership-based studio, and Sawyer allowed multiple members to continue renewing their memberships for MONTHS without flagging that their card on file could not be charged. It doesn't appear that Sawyer notified the members either. We only discovered this issue when we did an audit to see why we were missing funds. Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months. Sawyer should notify a business and member IMMEDIATELY if a charge on a card doesn't go through. This is ridiculous.

Sawyer is great especially for start up

Kommentare: Great Experience. It is a really solid product.

Vorteile:

It got me up and running fast. It is a really solid product.

Nachteile:

I like the entire product; I do, however, wish they added a way to keep track of the acutallly content of class ( cirriculum ), and profile pics of students.

LOVE Sawyer

Kommentare: I love it and tell everyone about about it.

Vorteile:

The calendar widget interface is the best. I LOVE everything about Sawyer and I also am SOOOO appreciative that they continue to strive to improve and add more needed features.

Nachteile:

I want to be able to edit parent info. MANY parent accidentally type in .con on thier email and I want to be able to go edit it quickly.

Robust platform

Kommentare: Customer service is PHENOMENAL. I can't say enough about it. Kind, courteous, FAST, and knowledgeable. A pleasure to work with.

Vorteile:

It does almost everything I need for camp registration, payments, coupons, payment plans, class descriptions, etc.

Nachteile:

Very expensive. We are a small non-profit and need the functionality, but the price tag is difficult. In addition, our clients pay $1.99 for transactions. I wasn't aware of this at first. I had some upset customers.

Disappointing Experience with Sawyer – Not Recommended

Kommentare: Disappointing Experience with Sawyer – Not Recommended
We were initially excited about Sawyer because it promised that everything we needed could be done easily. Unfortunately, once we started using it, we found that many of the promises were not fulfilled. One of the biggest frustrations was the inability to change a date on an activity without deleting all enrollments, changing the date, and then re-entering the enrollments manually. This process is incredibly time-consuming and unnecessary. Another major issue was the transfer to our bank account, which took almost a month to show up. This delay is unacceptable, especially when managing finances. Setting up discounts was another nightmare. The software doesn't allow the use of decimals, which forced us to lose a few dollars just to match the rates on our flyers. This is a basic feature that should work flawlessly. Finally, the rosters are terrible. They are overly complicated and don't make sense at all. We encountered many more issues that only added to our frustration. Overall, I do not recommend Sawyer to anyone. It has too many flaws that make it difficult to use and manage effectively.

Accounting and Payouts are not transparent

Kommentare: While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

Vorteile:

It can be imbedded on your website. Visually it is appealing to the purchaser.

Nachteile:

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

Sawyer is important to WAS.

Kommentare: I have great confidence in Sawyer as I work to grow my business.

Vorteile:

Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering.

Nachteile:

The ability to connect to my google calendar is very important but not yet possible.

Sawyer for the WIN!!!

Vorteile:

Everything is so easy to navigate and set up my classes. It’s user friendly for my customers.

Nachteile:

I don’t really have anything that I speak of…Sawyer has been great!

I wanted to love it.

Kommentare: It took me a while to come on board with this company. Their management is truly a money driven experience. You can feel it from any company from major corporations to small biz. The way they address their clients and the way they are deeply out for information (emails of their clients', clients) - they are even sneaky about it. I express my utter discontent with the [SENSITIVE CONTENT HIDDEN] and the response was, thanks for giving us a try. Not, let's make it right. I've been in business for 15 years and received the most outlandish, crazy complaints, my customer is always right. Always. This particular company is completely disappointing because I really want to love it and ..... it isn't good deep down to it's core.

Vorteile:

It looks great. That's really it...really, that's the selling point it's all downhill from there.

Nachteile:

The widget slows your website down dramatically and the problem has existed for a long time. Customer Service is the major negative with this platform. They are set in their ways and will do absolutely nothing beyond their initial intentions. There are many other platforms that will customize your experience, and they are nice. Which is great. Cost - You can save $125 a month with multiple other companies. Your clients must sign up for sawyer before even seeing what you have to offer. They are absolutely hungry for your users information.

Should have made the switch sooner

Vorteile:

Sawyer is simple for our customers and staff to use. Parents can now register themselves and all their kids and see their family’s schedule all in one place. Also if someone is signing up late Sawyer prorates their registration fees. We use to do all of this manually. Finally our admin can work on making our programs better, instead of redundant menial tasks.

Nachteile:

For staff page loading can be slow. The page navigation could be simpler, and breadcrumbs could be more useful. They’re continually revising the staff interface though.

Made my life so much easier

Kommentare: It has been a real life changer and saved me so much time. Thank you!!

Vorteile:

I like that it automatically uploads directly onto my website. That I am able to contact everyone enrolled in a class at one time. That I can Use the app as my attendance. I can offer coupon codes or different registration set ups for different classes or locations. The list is endless. I love it!

Nachteile:

Some customers have found the registration set up a little Confusing to find the right class. Messages sent to a group come from sawyer and often end up in junk mail.

Great product! Still working out some bugs

Kommentare: Class management was the biggest thing I needed help with, and it's amazing at that! There are still some bugs or feature requests that haven't happened, but I hope they'll come soon!

Vorteile:

Easy to set up and get started. Ease of use, most things are pretty instinctual. The automatic charging is fantastic! Class management is SO MUCH easier with this system!

Nachteile:

No way to cancel all future payments, so have to go in one by one.

The software + a community that helps my business grow

Kommentare: Sawyer truly changed how my customers see my business, booking on my website is easy, professional, trustworthy, with a beautiful and sleek design. All my sales, bookings, reports, refunds, and most of my business, in general, run on Sawyer so I'm beyond satisfied with the product.

Vorteile:

Let's start for the basic: It's a software specifically for booking children's activities, which is my exactly what my business does, so every single feature in Sawyer is just perfect for what we do. I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcetera. Also it supports different locations, gift cards, and most important for us: a widget to add the registration form to your website.

Nachteile:

Sawyer keeps improving and adding new features, I've run into tech problems when they just launch a new functionality but I consider this normal and I appreciate they keep improving their product. Tech support always replies fast when there have been issues.

Excellent Customer Service & Platform

Kommentare: We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there.

Vorteile:

I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information.

Nachteile:

Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great.

Review

Kommentare: The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

Vorteile:

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

Nachteile:

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

The best option out there - just be ready to pay a higher rate!

Vorteile:

Sawyer is the best tool in the game - I’ve tried them all from Square to Activity Hero, and this tool is the most streamlined and easy to use. Customers appreciate it and I can build kid-centered client accounts, robust scheduling and semesters, and easy checkouts.

Nachteile:

By far the most expensive tool in the market and there was no free trial or setup window so the expense began before I had enrollees.

Excellent online registration/payment system for your business.

Kommentare: I have had a very good experience with Sawyer. Set up was easy. I had a Sawyer representative call me on the phone and walk me through installing the software on my website.

Vorteile:

I like that it makes my business look professional. I have a lot more students in my classes since using Sawyer and I feel the look of the registration page is a big part of that. My parents have the confidence to register because I look organized. The payment processing is another feature that has helped me save time and awkward asking for payment from my parents. It is set up online an I don't have to worry about non-payment. Its amazing!

Nachteile:

I wish it didn't cost quite as much. I am a very small art studio with only 60 students for the whole semester. I find the cost is worth it since I have more students than I did without it.

Review of Sawyer

Kommentare: It’s good in general but there are other platforms that have good components that Sawyer is missing.

Vorteile:

I like the daily class tracking features.

Nachteile:

The party option is still incomplete. You need to develop an app. There needs to be a way to send bills/invoices directly to customers. The reporting function is a total joke. The reports that you are able to run are useless. Parents should be able to register and select check or homeschool funds. I need to be able to run a report grouping children of different ages and different schools. The banking function is almost never up to date. It never reflects current information.

Sawyer tools

Kommentare: I have been with sawyer from day one, and it has been so great to see them grow. It has definitely solved a lot of registration problems, and makes the process a bit more seamless. It has freed up quite a bit of admin time to focus on growing the business in other ways.

Vorteile:

THe customer service is the most wonderful aspect of sawyer. If I ever have the smallest problem, the admin team gets back with me within minutes, and a fix is on the way. They are constantly working to make the software better, and really value the relationships they build with their customers. You get the sense that they really care about helping us grow our businesses.

Nachteile:

As they grow, there are frequent bugs. They get worked out very quickly though! Also, as my business grew, I was paying thousands of dollars in fees. I wish I had known about a monthly payment option earlier. I could have saved a very large amount of money.

Incredibly easy to use and nicely streamlined for parents. I love their customer service too!

Kommentare: I'm having a much smoother time registering families for my programs. Previously I had a lot of drop ins and even registrations who hadn't actually paid, but with Sawyer I've really minimized how many people I have to track down for payment later. I also appreciate that there are questions built into registration and that I can even add more questions, which comes in very handy when I'm running the camp and have kids for the whole day.

Vorteile:

It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.

Nachteile:

It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.

Why I like Sawyer for my Business

Kommentare: Positive, Forward Thinking, Clean, Professional, Understands Enrichment Classes, Oppertunities to Grow you business using their product.

Vorteile:

Sawyer "gets" my business. It is nice to have a platform that has already thought of what I need for my enrichment class platforms. I have worked with other online registration platforms, the interface is not as clean and beautiful as Sawyer and it required more time spent on my end customizing. Also, Sawyer sends payments DAILY rather than twice a month - which is huge for a small business.

Nachteile:

Like anything new, it takes time to get used to the functions and how to set everything up. But if you do it well the first time, you will only need to go back to make minor edits for each class. The customer service is TOP NOTCH! This was a HUGE reason I did not get frustrated in those early days of set-up. It took time, but I had assistance at my fingertips whenever I called. Shout our to our support staff

Great, but not Excellent

Kommentare: I thought the onboarding with Sawyer was smooth and the team was enthusiastic to support our transition into the software. While the service is pretty great, and our support person has been receptive to our needs, it does not seem that Sawyer is able to make adaptive changes based on the customer's needs. I say this with the assumption that organizations similar to ours (in terms of services offered and size of customer base) have similar- if not the same- needs as ours.

Vorteile:

What I like most about the Sawyer software is that it suits the needs of a robust program like ours in that it provides seamless attendance tracking , easy student and parent information maintenance, as well as accessible finance reporting.

Nachteile:

I would say opportunities for Sawyer to improve its program is to make it feasible for prerequisites classes to be offered individually. Also, when reporting, the dates of transactions aren't visible which is helpful for our record keeping. Lastly, there isn't a comprehensive database feature in which one can view the entire enrollment list at a glance.

Time Saver!

Vorteile:

I love how easy it makes for our patrons to sign up for our classes. We used to do everything by hand, take payments over the phone.... but now this system gives the ownership of the registration process over to the patrons. It's saved us so much time. Now we can get back to the work we need to get done without wasting time over paperwork.

Nachteile:

I feel like the process of adding semesters and activities could be streamlined a little better. And I wish we could just choose every date of our classes instead of it being an automated feature. Our schedules change quite a bit so sometimes we may have a weekly class on Mondays, but some weeks it changes to Tuesday or the start time may change. It doesn't let you fix any of that which is frustrating.