Sawyer Erfahrungen

Sawyer is essential!

Kommentare: I recommend Sawyer to anyone who is seeking a more streamlined registration software for any type of class!

Vorteile:

Sawyer has been SO incredibly user friendly and has allowed me to confidently market my classes and confirm registrations so much easier than using my old method of Google forms.

Nachteile:

I would love to see more email integrations!

User friendly and great support, but needs some improvement in select features

Kommentare: Overall I enjoy Sawyer and might recommend it over other similar platforms, depending on the needs of the organization. There are some key features that could be improved upon still. Support team is friendly, helpful, and very responsive! The additional webinars and resources provided are helpful too.

Vorteile:

- Very user friendly on the customer facing side. - The interface on both the customer and admin side is clear and pretty easy to navigate. - I love the ability to copy classes and semesters to more easily duplicate past schedules. - Class widget is convenient, especially with recent updates.

Nachteile:

- Appointments can only be made with minors, not adults, and they do not support small group appointments. - Reporting features could be clearer/more accurate, we've had issues with bugs causing inaccurate financial reports. - I wish there was a way to download registration reports for select classes all at once; the semester-wide registration report includes students who already withdrew, and going class by class is tedious and time consuming. - Class attendance can only be viewed for one student at a time instead of seeing full class attendance across multiple instances. Also no option for attendance records for adults? - I dislike that store credit/gift card balance is locked behind a higher subscription tier. This seems like a basic feature that should not be paywalled. - No way to mass edit activity information currently.

Overpriced and Overratted (and self serving)

Kommentare: Extremely over rated. Definitely not worth the money. Do not drink the koolaid.

Vorteile:

The interface has strengths, easy to use but plenty of idiotic limitations

Nachteile:

After a month, they “informed” me yhey would be adding a $2 fee for every transaction for their R&D efforts. Which is absurd, prices already are so high and they charge a fortune for their service. Also, they marketed other similar businesses via email to MY customers for birthday and special events. Places customers had been to once, they got emails once they were back on Sawyers radar. Onboarding customers is terrible. Work for your customers. Plenty of glitches too. Sawyer is out for 1 business, and that is themselves. Not you.

Sawyer keeps me on track!

Kommentare: Very impressed, they keep me organized (which is nearly impossible)!
It’s been a wonderful, but expensive, experience. Definitely worth every penny, at least for the first year, in my opinion.

Vorteile:

Everyone at Sawyer was super helpful when I was first getting set up. Very easy to talk to, clear & concise communication. I couldn’t have opened up my studio classes without all of their help. The reports helped me tremendously when I was doing my taxes.

Nachteile:

It is expensive for a business as small as mine. Some months it’s difficult for me to be able to cover the cost of the website plus my rent. I wish I could afford to pay for the Parties option. I think a lot more people would have been booking parties this whole time if they could have done it online. Just recently, after I create an activity, unless it’s brand new, I am unable to add more images to the activity when I try to edit it. It just uploads a solid black image

Good Software

Kommentare: Overall, it’s good, but a system with integrations to other trending applications would be better, though it may come with slightly higher transaction fees.

Vorteile:

It is flexible in the option of weekly registrations and can be integrated with the teachers' roster.

Nachteile:

It does not have CRM integrations or more complete profiles for tracking students or families. Additionally, orders processed by families must allow for late start in prorating and start date selection.

Massive Issue

Vorteile:

We currently use Sawyer but are reconsidering our options given a massive issue.

Nachteile:

We are a membership-based studio, and Sawyer allowed multiple members to continue renewing their memberships for MONTHS without flagging that their card on file could not be charged. It doesn't appear that Sawyer notified the members either. We only discovered this issue when we did an audit to see why we were missing funds. Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months. Sawyer should notify a business and member IMMEDIATELY if a charge on a card doesn't go through. This is ridiculous.

Love Sawyer!

Kommentare: We love Sawyer. There's always room for improvement as things come up with registration but that's a good thing for all businesses.

Vorteile:

Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients.

Nachteile:

It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference.

Review from the Controller

Kommentare: Very responsive. I love the financial reports and the quick turn around when there is a discrepancy or a request for reimbursement.

Vorteile:

Easy to navigate. Clear and concise. Accuracy is a must for me. Your reports are always accurate and timely.

Nachteile:

I am very pleased with Sawyer's services. No complains.

Technology at its best

Kommentare: Overall, I like this product. I feel that it was very well thought out to support the users. It saves time which in my case is very important as I have a lot of materials to cover in a very short period of time so anything that helps me in that area is a plus.

Vorteile:

I absolutely love the ease of using Sawyer. We have a team that inputs the information when students register for camp. That information is very crucial to a successful camp. I like that all I have to do is check my participants in and then check them out each day. I also like that it allows the parents to contact me if necessary and vice versa.

Nachteile:

I have no complaints to report as I love everything about Sawyer.

Easy tool to use daily

Kommentare: Very good tool to assist with daily tasks

Vorteile:

Easy to use for daily tasks and simple setip

Nachteile:

Nothing, it works as it should, all the buttons and screens display what should be there and no added or unnecessary information.

Sawyer is great especially for start up

Kommentare: Great Experience. It is a really solid product.

Vorteile:

It got me up and running fast. It is a really solid product.

Nachteile:

I like the entire product; I do, however, wish they added a way to keep track of the acutallly content of class ( cirriculum ), and profile pics of students.

Professional and Productive

Kommentare: Excellent! I believe Sawyer sets myself apart from other children's programing in my area, gives a very professional appearance to my customer base and allows me to save a great deal of administrative time.

Vorteile:

The Sawyer system is easy and intuitive for my families as well as for myself as a center director. Easy registration as made a big impact on my ability to bring new families into my program, as well as keep my current customers re-enrolling every new semester. I have been using this exclusively for years, and I've absolutely loved the improvements Sawyer has made. They are open and responsive to their providers, and the customer service is top notch.

Nachteile:

I would absolutely love to see the Sawyer Marketplace grow within my local area, in the suburbs of Houston, TX. I believe it would be an excellent resource for parents in our massive metropolitan area, and would be a more effective tool in promoting new business for my program. The membership function is excellent, however I personally haven't figured out to make it work for my program. I would also love to have more creative and expansive email options- such as tags and targeting marketing email features. Also, a way to easily generate a birthday report for children.

Best value and stupid simple!

Kommentare: Amazing!!! Best customer service and feature updates for the price!

Vorteile:

The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!

Nachteile:

No Point of sale feature available. We still pay for another 3rd party software for this part

Time Saving Software!!!

Vorteile:

Sawyer has been a blessing! It’s allowed the company to have all the registrations, tickets, forms and payment online. It’s great being able to see the finances all in one spot and create coupons, refund or cancel/transfer bookings. The classes and camps are easy to set up and modify. Clients do not have issues registering for events. There is an option to create financial reports and you can download email addresses for communications.

Nachteile:

Only one very small con. I wish we had the option change some of the wording. For example: instead of classes/sessions it’s events

Sawyer Review From the Perspective of a Newbie

Vorteile:

Sawyer is very easy to use and has a great support team. We use sawyer for our non-profit for registration and class management and it is very useful

Nachteile:

I think there are some things that can be easier to do however i can always find a workaround.

Amazing platform!!!

Vorteile:

I like the process to integrate the parents to the classes. Easier and quickly!

Nachteile:

They need to put also the Spanish option because we have many latin families.

A breath of fresh air

Vorteile:

The thing I like most about Sawyer is all the information that is accessible without too much effort.

Nachteile:

I really have no complaints about Sawyer.

Thankful I switched to Sawyer.

Vorteile:

Very easy to enroll parents and process payments.

Nachteile:

Color on the widgets should be optional.

Sawyer REVIEW

Kommentare: Overall i like sawer it is pretty easy to use but my role in the company only uses the banking transactions so i cannot speak on the system as a whole but for banking purposes id give it an 8/10. The not totaling they payouts is annoying. But thats my only main complaint. The need to wait on emails also isn't preferred but I suppose that helps with security.

Vorteile:

The ability to move through dates on banking reports is useful.

Nachteile:

I dislike that the fees, totals and Gross numbers are not totaled at the bottom per transaction/payout. I have to manually do this with a calculator to adjust accounting for fees which seems pretty silly.

Sawyer as a class registration system

Vorteile:

Customer support is superb. Liked that it linked with constant contact.Like the easy of use of the customer.Liked the fact that it automates everything.

Nachteile:

Intergration at first was hard but once it's in it's very easy.Would like a mass class text feature.Would like sibling discounts to be applied even if registering for different classes.

Wish Sawyer had the same features for adults...

Kommentare: Well I'm terribly frustrated I'm also very grateful because I needed something quick and I was not able to pay a web designer to develop this deep of the system. I have a bit of a love-hate relationship to it, I want more features for adults and I want more flexibility in general.

Vorteile:

Because I was not a web designer and didn't have backend experience, I needed a platform that I could basically input information into, I wish however it was more customizable. I also was drawn to Sawyer because I wanted to create memberships as well as classes and this gave me the opportunity to do both.

Nachteile:

There are more things I dislike them like unfortunately. Some of them small like wishing I could customize the color other than red, some of them huge in that the forms are rigid meaning I can't have a different form intake for a member from my students. I need more flexibility and options for my businesses I was hoping everything could live under one umbrella. I find it almost impossible to navigate and find things with ease, it is not user friendly and various features are buried inside other futures and I'm constantly going back and forth trying to find things. I get super frustrated with having to pull up FAQs and directives online. The window doesn't stay open when you move from one area of the website to another so I constantly have to keep it searching for the same information. Some days it's brutal and I feel like I spend way too much time on this program.

Excellent software for setting up classes and registration

Kommentare: Excellent. I am very appreciative of the software.

Vorteile:

I started a new business this school year, and I am very pleased with the ease of use and tools available to me through the Sawyer system. It has been remarkable!

Nachteile:

The hardest part is not having quick access to a live person when I am having an issue that is not on your training rubric. When money is involved, the anxiety gets high. So, having customer service people we may actually talk to would be my biggest hope. Or not waiting 24 hours for a response for help.

Sawyer for nonprofit event and class management

Kommentare: Sawyer was fantastic when we had to quickly switch all our classes online.

Vorteile:

I like being able to create a calendar of all our upcoming events. Sawyer makes it easy to handle registration, create rosters, assign instructors and processes payments quickly

Nachteile:

I would like it if Sawyer did more to promote events and activities in market areas. Unlike Eventbrite, Sawyer is not a name recognized by parents searching for classes for their children. In fact, it is difficult to even find Sawyer in a Google search since a clean water company with the same name comes up first.

Review

Kommentare: The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

Vorteile:

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

Nachteile:

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

Works great for camp registration that fills up fast!!

Kommentare: Plan to keep using it for years to come.

Vorteile:

I love how easy it is to use for both the admin side and the parent side. I also love that the item will be held in your cart for a certain amount of time while you finish registration questions and payment- this was a huge game changer for our camp which sells out in minutes.

Nachteile:

The only feature I do not like is that if I have a parent register multiple kids for multiple camps, and down the road needs to cancel just ONE of the camps for one of the kids. In both the parent portal, my staff admin side as well as the receipt for tax purposes it will still show that camp that was canceled. I’ve talked with Saywer staff about this and I am hoping that this can be changed in the future.