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Über Crazy Egg

Heatmaps, Benutzeraufnahmen und A/B-Tests

Erfahre mehr über Crazy Egg

Vorteile:

If you are interested in the flow of users through your site, then the traffic analysis tools included in crazyegg are the most advanced and complex on the market.

Nachteile:

I didn't find any significant flaws. It is the most complete product on the market.

Bewertungen zu Crazy Egg

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,1
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,1/10

Crazy Egg hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 83 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (83)

Joshua
Joshua
Digital Marketing Specialist in USA
Verifizierter Nutzer auf LinkedIn
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Crazy Egg nails user experiance

5,0 vor 5 Jahren

Kommentare: Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Vorteile:

The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Nachteile:

There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

Ripon
IT Executive in USA
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use and excellent Data Visualization facilities

5,0 letztes Jahr

Kommentare: Crazy Egg is one of the most affordable heat mapping tools on the market. It is priced according to the number of page views and the features included with each plan.

Vorteile:

Crazy Egg is incredibly easy to use and does not require any coding skills to set up. It is a simple plugin that can be installed in minutes.One of the main advantages of Crazy Egg is its data visualization capabilities. It’s easy to quickly see which parts of a page are getting the most attention and which are being ignored.Crazy Egg allows me to split test our pages to see which ones are performing better. This is great for optimizing our website and improving conversions.

Nachteile:

While Crazy Egg is great for data visualization and split testing, it does not offer any other features. It is not a comprehensive analytics tool and does not offer any other features such as A/B testing.Crazy Egg’s reporting capabilities are quite limited. It does not offer any way to customize reports or to drill down into the data.Crazy Egg does not support mobile devices. This means that you will not be able to track visitors who are using smartphones or tablets.

Antwort von Crazy Egg

letztes Jahr

Hello, and thank you for your review and feedback. I apologize for any confusion; your statement has outdated and incorrect information. Crazy Egg is a comprehensive analytics tool that offers several features beyond data visualization and split testing. While Crazy Egg is known for its heatmaps and A/B testing capabilities, it also provides other functionalities for all device types: 1. Heatmaps (Snapshots as we call them): Crazy Egg allows you to create heatmaps that visualize user behavior on your website. These heatmaps show where users click, scroll, and engage most. We offer seven reports, allowing you to look at your data from different perspectives. 2. A/B Testing: Crazy Egg does offer A/B testing functionality, allowing you to compare different versions of your web pages and measure their performance to optimize conversions. We are excited about some new upcoming additions to this already powerful feature. 3. Session Recording (Video Recordings, as we call them): With session recording, Crazy Egg allows you to record and replay individual user sessions, giving you insights into how visitors interact with your website. 4. User Behavior Tracking: Crazy Egg provides tracking features to monitor user behavior, including click tracking, scroll tracking, and mouse movement tracking. Errors Tracking and Traffic Analysis are powerful features in this area. 5. Conversion Funnels: Crazy Egg enables you to set up conversion funnels to track and analyze users' steps on your website leading up to a conversion or specific goal. 6. Surveys and Visitor Feedback. I recommend visiting the Crazy Egg website or contacting customer support for the most up-to-date and accurate information on our features, reporting, and mobile device compatibility.

Ata
SEO in Türkei
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Predatory practices

1,0 vor 6 Monaten

Vorteile:

Heatmaps, and screen recordings that allow some analysis

Nachteile:

They put you on a trial and have designed the UI deliberately to hide that you'll immediately be paying for the annual plan as much as possible (/mo is in bold, *billed annually is written small down below), they don't notify you when your trial is about to end and if you try to cancel your trial as soon as you sign up they'll end your trial as well. Won't let you end it preemptively to avoid auto subscription!

Antwort von Crazy Egg

vor 5 Monaten

Firstly, we would like to express our gratitude for your business and appreciate the time you took to share your concerns in the review. Upon reviewing your case, we realized there might have been a misunderstanding regarding our billing process. We understand that you asked for monthly billing, and we quickly adjusted your preference by placing you on our monthly subscription plan. Furthermore, we have processed a refund for any difference in charges, aiming to ensure complete customer satisfaction. We genuinely apologize if there was any confusion during the trial period. Our intention is to provide a transparent and user-friendly experience. We want to assure you that customer satisfaction is our top priority. Also, we know that you initially appreciated us for addressing your concerns and agreed to remove the review because of the misunderstanding. Unfortunately, the review is still pending, and and we would appreciate any help you can provide in resolving this matter.

Rezaul
Data Analyst in USA
Forschung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We are able to enhanced the user experience on our website using it.

5,0 vor 2 Jahren

Kommentare: Only a select few solutions, including Crazy Egg, offer us such interactive online analytics. As a data analyst I am satisfied with its service for our firm.

Vorteile:

It continuously assists in adjusting our website to the needs of the users. This aids in accelerating our efforts to grow our business.We can use it to change or remove the website's least-used pages. Consequently, the constraints that prevent our development are removed. Based on what users clicked on the website, it produces heatmaps. I find that having a visual depiction of the user's activities is helpful.It creates a scroll map that measures how far users scroll across pages and when they get disinterested in the information. To track a website's activity, it generates Confetti and Overlay.

Nachteile:

Pricing package may be customized into different plan.Heatmap visualizations may be upgraded. In case of taking snapshots, some feature may be more updated.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Premium Heatmapping and A/B Testing

4,0 vor 4 Jahren

Vorteile:

Excellent heatmapping and A/B testing. When benchmarked against Hotjar & Optimizely, Crazy Egg won out.

Nachteile:

Hotjar offers a free plan with nearly all the features of the Crazy Egg basic plan for nearly $300/year. Also, it would be nice if Crazy Egg billed monthly, vs annually - as all our revenue and client billings come in month-to-month. We would even pay 10% more for monthly billing, vs annual pre-pay.

Antwort von Crazy Egg

vor 4 Jahren

Hi, Thanks for taking the time to leave a review. Really great to hear that our heatmapping and A/B Testing is able to help out! As for billing, we're flexible and happy to see what we can do to accommodate your needs. Feel free to shoot our customer support team an email. Thank you!

Greg
Greg
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Crazy Egg Shows Me What's Hot On My Website!

5,0 vor 6 Jahren

Kommentare: I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors.

Vorteile:

What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it. By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff! Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it. As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple.

Nachteile:

Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love it!

5,0 vor 6 Jahren

Vorteile:

I really like how everything works in Crazy Egg, I make snapshots of almost every page on our website on desktop and mobile, and this helps our developers and designers greatly. It has the ability to view the snapshots in heatmap, scrollmap, and confetti showing where users came from. It is super helpful and works smoothly. Totally recommend for all who are not using it yet, it's a treasure :)

Nachteile:

I think I would love to have a feature to download all the snapshots when they are ready to my computer. Because I make screenshots and it's not very convenient.

Talmage
Talmage
Digital Marketing Specialist in USA
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Hands down the simplest tool for Conversion Rate Optimization

5,0 vor 6 Jahren

Kommentare: It helped me improve my conversion rates.

Vorteile:

Crazy egg is easy to install and very intuative to navigate and explore. I like it's simplicity. Its not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it's very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.

Nachteile:

The heat map and confetti map seem very similar to me. I'm not sure if they are just different ways of displaying the same data or if they offer something unquie.

Chris
Chris
Director of Operations in USA
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great conversion optimization tool!

5,0 vor 6 Jahren

Vorteile:

If you haven't used a tool like Crazy Egg in the past, you're about to be blown away. The data that you can get from this tool is crazy helpful and a little scary! You can use the heatmap data to adjust content, landing pages, conversion funnels, and so much more.

Nachteile:

Price. It is more expensive than competing software tools (like Hotjar). I recommend that you compare the features and price before selecting one.

Antwort von Crazy Egg

vor 5 Jahren

Hi Chris, Thanks for your feedback. I appreciated all the details and thank you for your feedback on pricing. We pride ourselves on being the first and the most accessible and approachable -- but also, the most cost effective. I'd love to understand why you believe Crazy Egg is more expensive than our competitors (there are some differences on how folks in our peer group sample and communicate what they're actually capturing and tracking for you). If you're interested in discussing, we'd love to learn more (no pressure outside of learning your POV). I've shared my contact information with you if you're up for it. Thanks again!

Jack
Jack
IT Manager in UK
Verifizierter Nutzer auf LinkedIn
Grafikdesign
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The software to use when searching UX Design problems

5,0 vor 6 Jahren

Vorteile:

If your website does not convert as it should, this is the software to use. You can take out the guessing from the equation using their charts, funnels and recordings of real people using your website. The implementation was painless with just a javascrypt code, and all the dashboard is very intuitive.

Nachteile:

Live customer session can be a bit unpractical, with some pages not being showed, they should work more on this, but the bottom line is great.

Antwort von Crazy Egg

vor 5 Jahren

Thank you Jack! We really appreciate the feedback. Your feedback on "Live Customer Session" is something we're working on. If you're open to discussing this more, I've sent you my contact information. We love working with the people who use Crazy Egg to improve the experience. Thanks for your note here.

Austin
Manager of Operations in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Tool with a Team looking to implement features you want.

4,0 vor 4 Jahren

Kommentare: Highly recommend, you're probably looking at some other software and I've tried them. Talk to the team, get yourself a demo.

Vorteile:

Generally speaking, being able to manage team members, break down heat mapping and other types of tools are a breeze and rather "flashy" to our customers.

Nachteile:

Account-wide settings and another administrative role are the only things I want to see moving forward. I should be able to set limits for all current and future snapshots in terms of lifetime and number of visits for each snapshot. Another role that allows employees to control multiple snapshots but not be admins would be useful here.

Stephanie
VP Content in USA
Internet, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CrazyEgg helps us evaluate web traffic for public site and to determine marketing tests.

4,0 vor 7 Jahren

Kommentare: We use it to evaluate page performance on our website and develop tests based on user intent and clicks. We use it for both PPC and SEO testing, and it's a regular tool for our marketing team.

Vorteile:

I like the variance in views. It's not just heatmap software with the red to blue hues, it also shows confetti view - a breakdown of actual clicks on the page and where that traffic originated. You can see by a device, by a browser, by Adwords campaign, by country.... I'm partial to that view. Plus, it also shows you real-time visitors to your site.

Nachteile:

I question some of the click reliability, as some "clicks" are likely people scrolling on the page, because so many of the clicks are in dead zones on the page. That can skew the numbers a bit, in my experience, so ultimately it's a tool to get a nice general sense, but it's not well designed for reporting accuracy.

George
Founder in Australien
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great tool, others are better priced.

5,0 vor 2 Jahren

Vorteile:

Great tool feature wise but I switched to lucky orange because of it’s very very well priced basic plan.

Nachteile:

There’s nothing wrong with crazy egg. This is a great tool to use.

Jorden
Owner in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Crazy Egg Is Like A Spy Camera For Your Website

4,0 vor 5 Jahren

Kommentare: Crazy Egg helps me make informed descions on what to have on my site and what's working or not. In my opinion this is really a ninja tool! I wish the setip was eaiser and they had a wordpress plugin though.

Vorteile:

Obviously, I like the heat map feature the most. It gives you a visual perspective of where your visitors actually click. You are able to see where and the frequency of where people are going to your site. This allows you to make informed descions on what to have on your sales pages based on user experience.

Nachteile:

I wish they would have a wordpress plugin. Sometimes the software gets buggy and the snap shots don't work correctly. I have used other heat mapping tools but this one is probably the best you'll find.

Antwort von Crazy Egg

vor 5 Jahren

Jorden, Thanks for the review and the great summary of how we help. We do have a WordPress plugin (and have for some time). You can find it here: https://wordpress.org/plugins/tags/crazyegg/ If you have any other ideas or suggestions, or need any additional assistance, don't hesitate to contact our Success team (help@crazyegg.com). We're always here to listen and learn.

Cody
Account Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product and customer support is fantastic

5,0 vor 5 Jahren

Vorteile:

- great features - reasonable pricing - fantastic customer support

Nachteile:

I honestly can't think of any. Since they have the free trial, you can always try it out and cancel if you don't like it within 30 days.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to improve web content

5,0 vor 6 Jahren

Kommentare: Being able to utilize the CE heat map and see how our tests match with our analytical results is really fun. Its a great way for us to improve our website and we have been able to make a lot of positive and useful changes to our website based on learning what our customer flow is. It's easy to use and worth it!

Vorteile:

Ever want to know what people are clicking on your site? Crazy egg is a great way to test your site and test different initiatives to see whats working. The heat map is awesome! It's been super helpful teaching us what we need to improve, remove, keep, etc.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Crazy Egg

5,0 vor 6 Jahren

Kommentare: New experience, just started working with their software a few months ago.

Vorteile:

Loved the listing abilities with this software. We sell products on this site.

Nachteile:

Did not like the policy restrictions on Crazy Egg.

Antwort von Crazy Egg

vor 5 Jahren

Thanks for the feedback. I'd love to understand more about your concerns with policy restrictions (so we can address them for you!) I've shared my email with you or in this response, or you can always contact our Success team (help@crazyegg.com). We're always here to listen and learn.

Jordan
Digital Marketing Manager in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Does what we want it to to - much better heat maps than the free tools out there

4,0 vor 6 Jahren

Vorteile:

It's very easy to take snapshots of your web pages and capture where users are clicking. I like the ability to have multiple views -- I prefer the confetti view for precision.

Nachteile:

I wish Crazy Egg could capture precise menu clicks. We have a global nav that Crazy Egg can't read -- and instead, it looks like the clicks are occurring in our header.

Mark
Manager in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Improved Our Website Immensely

4,0 vor 5 Jahren

Vorteile:

I love being able to see the visual maps of where our customers are going, clicking, and spending time. It's extremely helpful to know what information is relevant and what can and should be changed to make way for something more useful that will potentially make us more money.

Nachteile:

Sometimes I am given information that I'm not sure what to do with. Not necessarily irrelevant but maybe undecipherable without aid.

Antwort von Crazy Egg

vor 5 Jahren

Thank you for your feedback. I am sharing my information with you here to help you get the most of your investment in Crazy Egg. I'd be happy to chat for a bit about the data you're seeing, your goals, and how I'd use what we've uncovered for you to help you achieve your goals.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Really helpful tool for your website

5,0 vor 6 Jahren

Vorteile:

Crazy Egg is a very helpful tool for your website. It shows a lot of great stuff, like what spot is the most popular or whether people click on your buttons or not.

Nachteile:

Sometimes it can be glitchy, but that is okay as long as the product is live and constantly is being updated.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great for optimising your site / landing pages

4,0 vor 2 Jahren

Vorteile:

We've ran a test using crazy egg and one of the best things in crazy egg by far (as opposed to GA) is the heatmap. not only it gave us some insights on how visitors are using your site or landing pages, but it also helped us optimise the UI to get the maximum out of our offer.

Nachteile:

1) pricing can be cheaper for what it does. 2) it's lacking some of the bells and whistles that other analytics tools have and can't be as a stand-alone (rather a complementary tool to your analytics) 3) it's really time consuming.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

[SENSITIVE CONTENT HIDDEN] Won't Let You Down

5,0 vor 4 Jahren

Kommentare: Very pleased and satisfied with data that Crazy Egg provides to give us a better understanding about our audience.

Vorteile:

Been knowing Crazy Egg for years and I honestly think that this is a great tool to help you understand your customers through their behaviour when visiting your website. Not only provide you data in numbers, Crazy Egg also provide you with heatmap shows which part of your page mostly engaged with people.

Nachteile:

I know it doesn't make sense, but come on, if only we can use it for free without have to joining the trial. Just like what Google did.

David
David
Developer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple setup and user experience but lacks features

4,0 vor 5 Jahren

Vorteile:

Easy to integrate with WordPress themes Heatmaps feature is the best in its class

Nachteile:

The reports are lacking, specifically when trying to funnel users through a checkout flow

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Super tool for heat mapping and user behavior intelligence

5,0 vor 6 Jahren

Vorteile:

The data visualizations in their heat mapping are phenomenal and the click information is invaluable for making sound UI decisions.

Nachteile:

The pricing is a bit higher than other available tools out there and some dynamic elements are not tracked properly.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great and simple heatmaps

5,0 vor 5 Jahren

Vorteile:

Creating heatmaps and scroll maps is really easy and it gives you a ton of information about your user. There is also a session recording feature which can help you check how did your users use your site/product.

Nachteile:

Crazy Egg is really good for heatmaps, but I think their A/B testing option isn't as good as other options on the market.