Hotjar Bewertungen

"HotJar is an awesome tool for studying websites and optimizing!"

Kommentare: Overall HotJar is a great platform and I am one of their biggest advocates. I would recommend HotJar to anyone looking to enhance their understanding of on-site traffic and conversion.

Vorteile: At each company that I have worked for, I always bring up HotJar as a solution they should implement as soon as possible. It is so easy to use and allows for such a comprehensive view of the customer experience that it's a loss to NOT use it! I love that it can capture click data, scroll depth, and even user interactions on the website. There is so much valuable information to be pulled from the data!

Nachteile: There are two things that I'm a little bummed out about with HotJar. One issue is that they recently removed cross-domain tracking. This was a great benefit and we used it often, so not having it is tough. They also have a limit on the height of the pages that can be captured, 1500px. Our pages are slightly larger so we lose some detail on the report that we would have otherwise had.

"Must have for qualitative research"

Kommentare: Hotjar does exactly what I need: gives context to the issues I see in GA, and allows me to get into the mind of the user with greater depth.

Vorteile: Heatmapping offers a whole new dimension of user behavior analysis, and Hotjar brings that to the masses. Installation is easy, setting up heatmaps is a snap, and results analysis is an easy task with the Hotjar interface. This has saved more of my precious time for true analysis, rather than setup and configuration

Nachteile: On the smaller Hotjar plans, the cap at creating 3 heatmaps at a time feels restrictive. Often, I'd prefer setting up more heatmaps and using fewer of the other features available (surveys and polls). If there were plans I could recommend that only contained the right services for my clients (ex: heatmaps only for small clients, fullstack for larger ones), I would 100% do it.
Crazy egg also has a sweet Chrome plugin which is not close to being replicated by Hotjar.

"Great Heat-mapping Software"

Kommentare: Hotjar has shown us critical user flow errors in the websites we manage, and has provided the information necessary to make calculated adjustments to our UI, resulting in a decrease in bounce rate and an increase in conversions and revenue. We definitely have ROI with our Hotjar spend.

Vorteile: Hotjar is very easy to setup. Simply signup, install the JS snippet, configure your recordings and you're off & running. The heatmaping tool is good, and the ability to record user sessions is nice when auditing user flow and customer activity on a website. We have derived some very insightful optimizations from Hotjar, which have ultimately impacted our bottom line & generated more revenue for our company.

Nachteile: The heatmapping visual report uses a generic resolution to capture the website image. The heatmap overlays are good, but we often need to re-capture a website snapshot, or reach out to support to get the map to match the click heatmaps. It is a minor annoyance, but overall the tool is very good at heatmapping and providing user flow and web traffic insights.

"Great little tool for starting your UX research"

Kommentare: I would be surprised if there was a CRO or UX team that hasn't heard of Hotjar. It's a great little tool, especially given the price, but it doesn't allow enough flexibility to be your main on-site research tool. It's really good for starting out and doing some basic research. Sweet and simple! I guess marketers could benefit the most from this!

Vorteile: Price. Simplicity of implementation. Good customer service. The scrollmaps and polls are my favourite, and only features I use.

Nachteile: Potentially slows down the site. Loads the entire js even when only running a poll, so puts unnecessary load on the page speed. Forms have nearly never worked on any of the websites I have used it on. Funnel I don't really use - I don't see the point really. Free GA will still be far better and more useful at that. Polls have very simplistic targeting methods. Adding one or two new targeting triggers would be awesome...but they haven't released any new features in ages. Heatmaps are still very simple with no ability of segmenting the data. I can't complain for the really accessible prices they have been able to maintain though!

"Awesome for user recordings and heat-maps "

Kommentare: The tool is really helpful to better understand your user's experience.

Vorteile: The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.

Nachteile: It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.

"The ultimate voice of visitor tool - no need for anything else"

Kommentare: Hotjar shortcuts hours of quant research by letting you SEE what's happening on your web pages, and HEAR a users thoughts. Priceless if you're in the business of designing web pages that serve your users better.

Vorteile: It's a one-stop shop. No need for expensive subscriptions to multiple tools. Everything you need to understand your visitors is at your fingertips. The only condition for success is that you actually use it!

Nachteile: Very difficult to think of a disadvantage. It's cheap. Fully featured. Customer support is great. Perhaps the fact that you can't run a/b tests too. But there's plenty of other great tools for that.

"Freemium level features offer great visitor insights"

Kommentare: My primary use of HotJar is the click tracking and scroll depth features. I'll occasionally use the visitor recording feature. These reports alone provide invaluable information for my web clients to get an idea of how effective their sites are in generating conversions. The surprise benefits of the click tracking is that we can see where people are clicking on spots that are not actually intended to be and I can adjust the UI design to downplay those areas to create a better user experience. The scroll depth gives me a better handle on what important information is not being reached by visitors and helps me decide how to best move that information further up the page stack to ensure that visitors see what we need them to see.

Vorteile: Easy to deploy tracking script to sites
Async loading doesn't impact user experience
Reports are easy to read and can be shared with clients
Free tier provides more-than-adequate reporting for most small businesses

Nachteile: I can't actually say anything bad about the pricing structure, the admin panel, or the product quality they deliver. If you're a small business looking to get insights about your visitors' habits, this is an awesome free tool.

"A solid marketing intelligence tool to accurately identity UX/UI issues!"

Kommentare: There were some apps that were causing UX/UI issues but we were able to discover them quickly using the heatmaps feature to see where the pages have interacted with the most.

Vorteile: We were struggling to see why some of the pages had an abnormally higher bounce rate, using Hotjar's services we were able to pinpoint the issues caused because of UX/UI apps

Nachteile: All happy here with the product, the team is quite satisfied with the reports we have received from Hotjar and we're the progress filter through Google Analytics, so quite satisfied!

"Great tool to get insights about users of your SaaS product"

Kommentare: HotJar helps us to gather comprehensive analytics about how our users actually see our product.
It helped us to identify several bottlenecks, that prevented our users from completing the initial configuration - and it helped us to increase adoption of the product during the first two weeks after registration!

Vorteile: - Session recordings
- Built-in editor to show messages to your users
- Built-in NPS survey editor
- Great analytics reports

Nachteile: - Sometimes we need more flexibility on tuning the conditions to show pop-ups for surveys, etc, which Hotjar does not provide.

"Excellent product - a little pricey for my liking"

Kommentare: Excellent piece of software - would be even better if it were priced a little lower.

Vorteile: - It's very easy to use and implement
- Provides really powerful data
- Has the ability to play video recordings of customer navigation

Nachteile: - Fairly glitchy at times (some pages wouldn't load - videos would freeze)
- I haven't used it for almost a year, but when I was, I recall the script being a bit heavy (slowed down loading time)

"An awesome user research and feedback tool"

Vorteile: An awesome user research and feedback tool with the most used features readily available. A clean look and a professional UX makes it my favourite tool. The free plan also has enough views/actions/events, allowing it for a good round of testing before going fully paid.

Nachteile: I'd like more popup options, something similar to GetSiteControl.

"Hotjar Really Helped Us Leverage Our Business!"

Kommentare: My overall experience has been good so far. Initially, we were worried about the user insights and heatmaps to test the pages/CTA'S for better campaigning of our products. But, as soon as we started utilizing the set of tools from Hotjar we are so happy that we are able to find a quick solution for problem that helps our business grow and provide our customers with a GREAT CUSTOMER SERVICE!

Vorteile: Have been using Hotjar for more than a couple of years and is the opinion on the tool
1. Hotjar has a very simple and easily accessible dashboard that has Heatmaps, Visitor recordings, Funnels created, Active polls, Surveys, and Recruiters.
2. Heatmaps have really helped us understand the landing pages and test various parameters for many of our marketing/advertising campaigns.
3. Visitor recordings and monitoring are soo good that helped us understand and rectify the issues that users come across. This has really helped our engineering/technical team in identifying the bug and fixing it ASAP thus resolving our customer issues quickly.
4. Had some experience on using the funnels as well which gave us some ideas on how to better modify the landing pages and we were able to understand the content.
5. The polls part has also added value to our business by letting us know on what the visitors are missing on our website.
6. The pricing of this tool is reasonable that students, enthusiasts and start-up companies can easily afford it. We have started with Basic Free Forever plan and later upgraded to Plus plan once our website started getting some good amount of traffic.
7. Multiple filter feature saves our time in analyzing the important pages and metrics.
8. Being a member of the customer success team for a couple of SAAS products I analyzed and learned some good metrics that helped our business grow.
9. Hotjar can be used by any team member like Digital Marketers, Support Agent

Nachteile: Although I do not have any cons in my mind regarding this tool I would just like to suggest the Hotjar team to give us quick response for any queries/ issues by providing instant live chat option.

"There's really now substitute for sticky UX problems."

Kommentare: When you absolutely, positively need to know exactly what your users are doing, there really is no substitute for Hotjar. Is it a bit invasive? Sure! But literally watching users' every move has been where the market was headed for a long time. We have saved easily tens of thousands of dollars in developer/PM/design time by watching our users, and we've rolled those savings back into product improvements directly driven by data from Hotjar. Does that cross an ethical line? Maybe... but if you gotta have it, then you gotta have it *shrug emoji*.

Vorteile: Clearly the best software for watching your every user's every move. They could probably have stopped there. However, the tagging, filtering and playback functionality is an incredible upgrade to the tool. User journey videos are raw unstructured data, incredibly valuable but somewhat hard to leverage at scale within an institutional decision-making paradigm. The simple tools to add context and structured data by tagging and annotating recordings makes the core functionality much more valuable.

Nachteile: Everything about Hotjar is exactly how you would hope it would be. If you are considering it now, you should probably have already gotten out your wallet and bought it. You know what it does. It does it extremely well. The only thing I don't love about it is it feels kind of unethical. But hey, I get paid to do my job... and what is money if not a tool to get people to take actions they might not otherwise have taken (for example, recording the every move of every visitor to a website).

"capture the live user usage of your web product, and analyse the user experience "

Kommentare: good experience, but i hope this dose not eat much of end users internet and hope it dos not reduces the web performance

Vorteile: It capture a video of the user screen who is using the web product which is integrated with hotjar and store's it in clean directory structure
it also stores meta data information of the user session which is really help full in analytics
good documentation

Nachteile: the captured data back up is maintained only for 90 days,
it wold be better if they provide a permanent storage plan and the meta data collected are in file formate and they also stay for 90 days,
we had to write scripts to dump these data in to sql tables for further analysation
it wold be better if they provide a simple API to do this
they do provide a good documentation for this dumping proses

"Sheer brilliance at work"

Kommentare: It is an amazing thing to watch the recordings of the user's that Hotjar captures and consolidates.

Vorteile: - Can actually record user's sessions and accurately identify the same user who is using the site/app after a certain duration
- The dashboard is seamless.
- Allows categorization based on events and tags.

Nachteile: - Sometimes, when trying to hide the private information of a customer, it went overboard and aggressively hid a lot of information which was part of the app itself and not the customer's data. This led us to not have an accurate depiction of the app state for the customer.

"great website analytics and user behaviour tool"

Kommentare: If you are into deep website analytics and user behaviour and want to get great insights, hotjar is a great tool.
Although i use several analytics tools I combine all data I got with hotjar insights that provide me with that extra info.
I use it on a daily basis. All the different features are great, like the screen recording that visually helps you see what your customers are doing on your website to the website.

Vorteile: 1. Great website analysis features which are really easy to use and provide great insights: heatmaps that show you where users are clicking and navigating, visitor screen recording that show you have users are behaving on your website, feedback surveys, form analysis that show you have users are using your forms or detailed convertion funnels that show you where your users are dropping of.

Nachteile: in general I really love all features hotjar has but I am missing one important feature to analyse user vs content performance which is the a/b testing feature.

"Must Have for landing Pages"

Kommentare: Hotjar has allowed us to test ideas with web design. It helps confirm the effectiveness of certain visual cues, the flow of information and the effectiveness of the overall sales funnel by showing us exactly where the viewers attention is going on our web page. It has been an essential source for our overall analytics and critical to our design process.

Vorteile: Hotjar adds a much-needed type of analytics to your arsenal. It allows you to see exactly what your page-viewers (potential buyers) are doing, seeing and spending time on your landing page or funnel. It allows you to test different design cues or features and see how your targets react. Also, the pricing is very convenient. Having this tool for free up to 200 pageviews per day is huge. it's just one of those tools that you need if you want to build new landing pages and help them convert.

Nachteile: The only issue I've had with this tool thus far is sometimes the screen recordings come out laggy or completely black, but this happens rarely. Other than that, it's been very informative and a great addition to our toolset.

"I recommend."

Kommentare: Great for the most part. I've recommended it to many people. Easy to use, offers great info. It does make it hard to filter your own traffic from the data - my only qualm.

Vorteile: Great analytics tool.
It records the sessions of people who visit your site - great information if you're looking to improve e-commerce conversions or design behavior.

Nachteile: I don't have much to suggest. It was easy to install the script onto my site.
I do wish they'd make it easy to filter out my own device though - you have to manually filter out your own devices, which clouds the data.

"If you need help understanding your users, this is the app! "

Kommentare: I LOVE IT! Helped us find how users are looking at our website and what they find important. Super useful too.

Vorteile: Detailed heat maps and scroll maps that allow us to know what is working and what users are focusing on on our website. I also love the ability to view recordings and segment them by UTM. Makes it easier for us to see what's working and not working per marketing channel as well as how to fix inherent UX issues.

Nachteile: I wish they made heat maps that segment by marketing channel like Crazy Egg. We have both and it's kinda a lot of money for both. I also dislike how it's hard to get iframes to be seen in recordings and remove HTML elements that we don't want to see in maps such as cookie banners.

"Started from the bottom, now we here"

Kommentare: I've been a beta user and I've now been using Hotjar for over 2 years (even have the tshirt to prove it). While other tools such as Zoho PageSense, MouseFlow and Inspectlet do a similar job, Hotjar makes it dead-simple. Heatmaps and visitor recordings are a godsend, next to regular anayltics. And every single feature is free? That's beyond crazy!

Vorteile: - Heatmaps and visitors recordings work like a charm and provide a great deal of information.
- If Google Analytics tells you what and how many, Hotjar tells you why: polls make it easy to gather user feedback.
- Using all of its features, you can get a better grasp into why people don't fill in a certain form or don't buy a product.

Nachteile: - Some features are blocked behind a paywall.
- Organization of sites and companies can get confusing at times.
- Not all descriptions make it clear what a specific feature does.

"Hotjar is an easy and affordable user feedback tool that helps us tailor user experience."

Kommentare: We've used hotjar to identify navigational, organizational, and functional issues on our website that crop up in actual use, issues that may not appear in our daily use or testing. It allows us to see how users are interacting with our site and collect user feedback, and that lets us find ways to improve the experience

Vorteile: Using hotjar is like being able to stand next to your users and watch them use your site. This gives you actionable insight that many times numbers alone may not be able to tell you. And if you are someone who isn't comfortable sifting through analytics, it makes it extremely simple to identify potential problem areas in the user experience that you, being familiar with the site, might miss. The features are all sufficiently developed to be able to handle most straightforward tasks. Also, Hotjar is (at the time of this writing) very affordable for what you get out of it. My primary site is a local home goods retailer. We mostly use the session recording and heatmapping features, in addition to the poll feature. There are other features, such as the conversion funnel tracking, survey feature, and others. Although we don't use those much, the solution more than worth it for the recording and heatmapping. Their support is also fast and helpful.

Nachteile: There aren't many things to not like about Hotjar. I suppose one of the issues I have run into is that the conversion funnel tracking tool doesn't seem to accurately report metrics for us. I've never bothered to try and get this fixed since we use other methods to evaluate conversion funnels anyway. Otherwise, I haven't encountered any notable issues.

"Great UX Tool"

Kommentare: We use HotJar to run UX tests on our site. We've used it a lot for testing out new buttons or new navigation features.

Vorteile: We love running heatmap tests of pages whenever we make changes to our website. We compare these tests to former versions that we've ran. Heatmaps offer amazing insight to where the user clicks, scrolls, or mouses over. This gives you a good idea on how the user interacts with your site.

Nachteile: Limited functionality unless you upgrade to the top tier account. We also aren't able to track our interactive experiences. I also wish the recordings had more filterable options so you could find specific experiences.

"Hotjar Review"

Kommentare: Great. It's an absolute must at our agency and allows us to offer an additional layer of depth when working with clients.

Vorteile: Hotjar has enabled us to tremendously increase our clients' website user experience in additional to overall conversion rate. Using Hotjar, we're able to see detailed heat mapping of where users are clicking that allows us to make strategist decisions involving website design.

Nachteile: Hotjar at times will freeze and not be able to serve the heat map properly. Usually, a refresh or something similar will fix this.

"Hotjar-A guarantee of quality"

Vorteile: Hotjar is incredibly easy to setup. The learning curve is basically flat. The product is cheap and has a great free version.

Nachteile: It can slow down your website without you noticing it. Look at Google Developer Tools, the time to interactive value.

"The eyes you should have on your website"

Kommentare: As a web designer this tool allowed me to track activity of the first users and detect things like: resposive problems, image problems, where the users are lost, where the users dont click and why, where the use leaves my website and why and what the user experience was overall.
My experience with this tool has been almost fantastic, I would recomend it to every webmaster.

Vorteile: Hotjar is a very useful app, integrated with websites will allow you to track the heatmaps and every action the user made, divided by device and showing every data you can need and even more. It also has the hability to record every action of the user or track a funnel performance, I recommend this tool specially to optimize websites, because it will allow you to know where exactly the user is lost.

Nachteile: What I dont like if this software is that I would like to advice users that they are going to be recorded somehow but it doesnt have that option. I would also make a simpler design for admin the websites, right now it can be a little messy for new users.