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Über WeTravel

Die Zahlungsplattform für Reiseveranstalter. Elegante Präsentation. Einfach zu verwendendes Buchungssystem.

Erfahre mehr über WeTravel

Vorteile:

It's very easy to use, with a professional look. Inexpensive and allows me to easily receive payments from abroad.

Nachteile:

Payment plans options, can’t modify clients information, no personal /phone customer service only option is via chat.

Bewertungen zu WeTravel

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,2/ 10

WeTravel hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 459 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (459)

Cynthia
Sachbearbeiterin in Deutschland
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

WeTravel

4,0 vor 2 Jahren

Vorteile:

Eine sehr benutzerfreundliche Software. Bin sehr zufrieden. Schnelle Suche. Schnelle Buchung. Top

Nachteile:

Hängt sich manchmal auf wenn man zu schnell war.

Julian
Julian
Managing Director in Argentinien
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guaranteed success with WeTravel

5,0 vor 3 Wochen Neu

Kommentare: If there were 10 stars, I would give it 10. Everything has worked very well since I have been a customer. If you work in tourism, I highly recommend this platform.

Vorteile:

Amazing payment platform. I have been using it for many years and I am very happy with all the progress it has shown since I started until today.

Nachteile:

Nothing in particular, as the years went by it improved day by day. I have participated in several talks to see how we could improve the service and they have succeeded.

Magali
Owner in UK
Eventservice, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Scrap-Circle loves WeTravel

5,0 vor 3 Wochen Neu

Kommentare: I love it! It makes managing all of Scrap-Circle craft events very easily.

Vorteile:

WeTravel is very easy to use and I can check the progress of payments easily for all the events at Scrap-Circle.

Nachteile:

I wish I could transfer money from different trips into different pots.

Andres
Owner in Costa Rica
Alternative Medizin, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We Travel, the chargeback criminal

1,0 vor 4 Monaten

Kommentare: Very unsafe and unclear. Also some CSR guys are pretty aggressive on the emails.

Nachteile:

I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what. So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave. In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious. They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy. In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily. Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually.

Antwort von WeTravel

vor 4 Monaten

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you faced during the dispute process. When a dispute is raised, our team promptly gathers all relevant evidence from the trip organizer. This information is then submitted to the respective bank, which ultimately makes the final decision on the dispute. While WeTravel helps facilitate the process and advocates for a fair outcome based on the agreed terms, the resolution is ultimately determined by the customer's bank. We strive to make this process as transparent and efficient as possible. For further details on how disputes are managed, you can review our policy here: https://help.wetravel.com/en/articles/1687811-how-does-wetravel-handle-disputes Our dispute team is also available via the email for further assistance and guidance. We sincerely regret any inconvenience this may have caused and appreciate your understanding. The WeTravel Team

Terry
Partner in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Almost perfect

4,0 vor 2 Monaten

Kommentare: You guys do your job well. You're responsive to problems when they occur, which is rare. Any movement on the invoice front? I'm a broken record here but I'm gonna keep skipping until it's fixed.

Vorteile:

Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking. This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed.

Nachteile:

Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right.

Damien
Damien
Owner and Operator in Polen
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I would 100% choose WeTravel

5,0 vor 3 Wochen Neu

Kommentare: I cannot fault the program or the people.

Vorteile:

I had been looking for a secure and easy to use online booking system for my travel business. I was recommended WeTravel and I can say categorically it was the absolute right choice for Poland At War Tours. All the features work as they should and the team are so friendly and responsive.

Nachteile:

Like many online products there can be bugs that you need to iron out and learn how to use. But once you get the hang of it, you wonder why it was ever confusing :-) You also get to play with the system and get things just right before launching. This cuts out any end user issues.

Michael
CEO in Ecuador
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Ally for your Business

5,0 vor 2 Monaten Neu

Kommentare: We Travel is one of our highly valued partners that has helped us grow our business through their personalized service, their very insightful webinars, and the accessible fees for the service they provide.

Vorteile:

The people that are part of the team are highly skilled professionals that offer a very personalized service

Nachteile:

The issue we had with the credit cards for LATAM

Ariel
CFO in Argentinien
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Useful tool, great supoort team

5,0 vor 2 Monaten Neu

Kommentare: Easy to use, easy to solve any issues with the support team.

Vorteile:

Close and friendly support team. Fluid navigation on the platform.

Nachteile:

Fees, ha! I would love credit card fees to be slightly lower...

Jeanette
Director of Operations in USA
Musik, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WeTravel Support is Great!

4,0 vor 4 Wochen Neu

Kommentare: wanted to take a moment to recognize [sensitive content hidden], our account manager, for the exceptional support she has provided. [sensitive content hidden] consistently demonstrates professionalism, responsiveness, and patience in every interaction. Her thorough approach ensures that all details are addressed, and her commitment to great customer service truly stands out. I feel fortunate to have [sensitive content hidden] as a part of our team, and her efforts are truly appreciated. Thank you for providing such excellent service!

Vorteile:

WeTravel is an intuitive system and makes it easy to use.

Nachteile:

Does not offer client facing capabilities to download a reservation confirmation or status of a customers account. If I have multiple week packages, I'm unable to transfer one reservation to a different week.

Kenady
Kenady
Travel Manager in USA
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

WeTravel Believers!

5,0 vor 4 Wochen Neu

Kommentare: Our account manager, [sensitive content hidden], has been amazing! She took over an hour to sit down with our team and explain some of the best practices and answer a bunch of questions that we had. I appreciate her timely responses and wealth of knowledge about WeTravel.

Vorteile:

I am so impressed with the time that WeTravel has saved us on repetitive admin tasks.

Nachteile:

We are excited about the itinerary builder feature, but we are keeping Travefy for the time being because of their user experience and chat feature with the group. We would love to get rid of Travefy and be fully converted to WeTravel.

Sadie
Sadie
Chief Yogi and Cruise Director in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I recommend WeTravel all the time

5,0 vor 3 Wochen Neu

Kommentare: I have used this software for years for my retreat business and it's been a very helpful.

Vorteile:

Its easy to use, there's good customer service, and they are are always making improvements.

Nachteile:

The major complaint that I had, they just improved!

Livy
President in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

[sensitive content hidden] - Great asset for WeTravel

5,0 vor 5 Monaten

Vorteile:

Using it for years and worked with several different representatives. However, we have recently been working with [sensitive content hidden] and it has been a fantastic experience. Her background in the student tour operator industry provides her with a deep understanding of the unique needs of this market, which has been incredibly valuable to us. [sensitive content hidden] offered insightful ideas on how we can improve our business operations and better integrate WeTravel into our day-to-day interactions with customers. She also provided thoughtful suggestions to streamline processes on our end when working with WeTravel, making it easier and more efficient. It's been a pleasure to work with someone who truly understands our industry and offers practical, actionable advice. I appreciate the time she took to not only review the new upcoming changes but also how we can improve our use of WeTravel and all it's offering.

Nachteile:

There are components that we use we could use via WeTravel in integrating the participant list for use of a rooming list where our clients can do room assignments. We know WeTravel continuously makes improvements and this is one that we are looking forward to in the future.

Jackie
Founder, Podcaster, Trip Leader in USA
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

WeTravel is an absolute game changer!

5,0 letztes Jahr

Kommentare: My biggest pain points in selling group trips were online booking and payment processing, and in those two arenas, WeTravel has completely solved my problems and revolutionized my business. The customer service has always been top notch, not to mention the personal conversations that make me feel like a valued customer. I so appreciate that you guys ask me what I'd like to see, and then you actually implement improvements. It feels good to align with a company that is so progressive and wants to keep getting better, which is exactly how I feel about my business too, and WeTravel is helping me get better!Also just for the record, it was horrible when you froze funds during Covid - I hope you never feel like you have to freeze our funds again!

Vorteile:

The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.

Nachteile:

I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.

Frances
Owner Bus Tour Travel Company in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Reduced work hours

5,0 vor 8 Monaten

Kommentare: I didn't know it was possible to have so much free time in this industry. We travel has taken so much work off of me from processing to placing payments, etc back in the hands of our customers.

Vorteile:

Ease of use for customers and for myself!

Nachteile:

The fee is higher than others in the industry but the amount of man-hours saved has been invaluable!

Renato
CEO in Brasilien
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Outstanding Service and Seamless Booking Experience

5,0 vor 7 Monaten

Kommentare: I had an excellent experience with WeTravel! The booking process was incredibly straightforward and user-friendly. All the information I needed was clearly presented, and the platform made it easy to complete my booking. The customer service team was exceptional, providing prompt and helpful responses to my questions. The payment process was seamless, and I appreciated the immediate confirmation and detailed voucher sent via email. Overall, WeTravel exceeded my expectations and made my travel planning stress-free and enjoyable.

Vorteile:

WeTravel made booking our tour incredibly easy and efficient. The platform is user-friendly, and all the necessary information was clearly presented. Their customer service is outstanding, providing prompt and helpful responses to all our inquiries. The payment process was smooth, and we received our booking confirmation and voucher immediately.

Nachteile:

Honestly, there was nothing I disliked about WeTravel. The entire experience from booking to the actual tour was seamless and enjoyable. Do

Jeffrey
Owner in USA
Marketing & Werbung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WeTravel is awesome!

5,0 letztes Jahr

Kommentare: My overall experience with WeTravel has been awesome and my sales rep [sensitive content hidden] just couldn't do a better job. She responded to concerns I had even over the Thanksgiving holiday! I'm still figuring out the intricacies of the system and she is super knowledgeable and always gets me on track again fast!

Vorteile:

It makes managing group travel, getting paid, and paying super easy!

Nachteile:

There are no real cons. I guess the one issue I have is moving to the Pro version. I would love to go Pro now, but my sales just don't justify it right now. If there was a stair step pricing that allowed me to implement it now and I get charged more as I grow, I'd sign-up tomorrow.

Christine
Creator in USA
Onlinemedien, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy for a first timer, low fees, supportive, Love it

5,0 letztes Jahr

Kommentare: Its made me look and feel smarter and professional. LOL. Figuring out how to be a tour operator is crazy work, so it was nice that this platform was pretty straightforward. It had everything I could think of wanting in a standard and slightly customizable way but not so customaizable that I'd get lost. It kept me from overthinking and over tweaking things. Mostly, it did exactly what I needed it to in providing a professional payment processing experience to customers and then having the lowest fees of all the softwares.

Vorteile:

The ease of learning this platform was a huge asset as I juggle a lot as a solo entrepreneur. The low fees and Stripe implementation I love and it's made collecting and processing a payment worlds easier than I thought it would be .

Nachteile:

I don't likke that you have to run your first tour and get reviews to be vetted. Initially, I wasn't crazy that the reviews need to exist on WeTravel and so we must direct customers there, when it would be more profitable to have them else where. I'm glad I'm not a tour operator who needs reviews on Trip Advisor b/c this would've boned me. There's small tweaks in the platform which weren't obvious to me that I had to email customer support to ask how it works. However, customer support is very responsive and often I got a response in good time.

Alejandro
Head of Marketing in Mexiko
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We Travel has helped us grow our business

4,0 letztes Jahr

Vorteile:

WeTravel is really simple to use and implement, it's a low-maintenance option that can help you boost your sales and give an extra confidence component to your clients.

Nachteile:

We are waiting for more updates regarding the software management is more flexible with the options you give for payments and for processing signatures per each participant not per booking.

Brian
CEO/Owner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Complex to easy

5,0 letztes Jahr

Kommentare: Our salesperson [sensitive content hidden] was absolutely diligent in her sales approach, I would give her delay, delay and call me later tactics. I just didn't want to go through yet another integration software, portal, reboot and scrap my online booking system. We tried for months to get comfortable with our old system, just could not get the office staff to warm up to the complexity of the system we had. Our WeTravel sales agent went through multiple presentations, emails over a year of trying to convert us and finally it paid off.

Vorteile:

The integration is as easy as the sales team at WeTravel claimed it would be.

Nachteile:

I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel

Geil
Travel Specialist in Mexiko
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great experience

5,0 vor 2 Monaten Neu

Kommentare: It's been great so far! [sensitive content hidden] our team lead for We travel has been espectacular.

Vorteile:

I am able to adjust sales to my needs and the needs of my clients.

Nachteile:

I am not able to personalize products in the same line with different prices under the same link.

Monika
Expeditions Assistant in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing and helpful!

5,0 vor 2 Wochen Neu

Kommentare: Amazing! I would recommend to anybody. They have great customer service skills.

Vorteile:

Easy to use for our expedition team! It has been super helpful with planning.

Nachteile:

New features need to be added. But the team always listens and adapts and are so great to work with!

Avis
Owner in USA
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We Travel is a good option

4,0 vor 2 Jahren

Vorteile:

What I like most about WeTravel is being able to collect payments.

Nachteile:

What I like lease about WeTravel is it's not designed for large cruise groups of 100 or more

Ellen
President in USA
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We Travel Has Potential For Me

5,0 vor 2 Jahren

Kommentare: It has been pretty good thanks to the support of [sensitive content hidden].I am actually pretty excited to notice how much have learned in the last year.

Vorteile:

My very kind and helpful customer service support person, [sensitive content hidden]

Nachteile:

As mentioned before, the difficulty in interpreting payments when they arrive to my bank account, when more than one transaction is lumped together.Also, the slowness of receiving payments from Bank transfers.My clients are often confused when they see WeTravel branding instead of Excursions from the Square

Andrea
Administrative Assistant in Ecuador
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional Solutions and Ongoing Enhancements

5,0 letztes Jahr

Vorteile:

One standout feature of WeTravel is its comprehensive approach to customer interactions. From crafting detailed itineraries to processing payments, tracking transactions, and more, WeTravel allows me to efficiently manage all aspects of our customer engagements. Additionally, I'd like to applaud the remarkable responsiveness of their customer service team. In particular, I'd like to highlight the exceptional work of [sensitive content hidden] our dedicated account manager. She consistently goes above and beyond, demonstrating a stellar attitude and an unwavering commitment to assisting us. She's truly a rock star!

Nachteile:

I would like wetravel to implement an option to accept other currencies through direct bank payment instead of only credit cards because the fees are high

Emmanuel
Tour Planner in Ghana
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service

5,0 letztes Jahr

Vorteile:

Best booking and travel reservation platform online

Nachteile:

I do not have any cons. It's been good throughout