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Über iTOP

Einheitliche Lösung für IT-Service-Center. Bietet zentralisierten CMDB, Änderungsmanagement- und Ereignismanagementfunktionen.

Erfahre mehr über iTOP

Zeigt 7 Bewertungen

Alexander M.
Alexander M.
AWS Project Manager / AWS System Administrator in Venezuela
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very intuitive software for ITIL processes. Includes options for Incidents, Configuration Problems

5 vor 4 Jahren

Kommentare: The initial investment was very low and we were able to use the software for all the ITIL processes supported.

Vorteile:

. The software setup process is very easy, . It can be customized any way you need for small and medium sized companies, . The management dashboards can also be customized easily. . The import and export functions are flexible are allows fine grain adjustments.

Nachteile:

. The initial setup of the processes can be lengthly if there is missing information for the organization to be customized. . There is no auto assignment during the ticket's creation.

Greg S.
Greg S.
Senior Application Architect in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have fully customized the CMDB module of iTop

4 vor 4 Jahren

Vorteile:

The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.

Nachteile:

Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.

Daniel A.
Daniel A.
Analista de infraestructura in Venezuela
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good tool for managing ITIL, with good graphic environment for the user

3 vor 3 Jahren

Kommentare: Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc.

Vorteile:

Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department

Nachteile:

Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid

Greg S.
Senior Applications Architect in Kanada
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have indepth experience with this product and have been using it for 3 years.

4 vor 5 Jahren

Kommentare: We were able to eliminate a costly CMDB alternative.

Vorteile:

Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.

Nachteile:

The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....

Govinda R.
Manager Infrastructure Services in Indien
Verifizierter Nutzer auf LinkedIn
501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ITOP is the Best open source tool I ever seen . It has all aspects of ITIL practices. Many thanks.

5 vor 4 Jahren

Vorteile:

CMDB, features, ITIL based modules like SR, Incidents, Problem and change , Automation ready tool, API integration etc..

Alexander M.
Alexander M.
AWS Project Manager / AWS System Administrator in Venezuela
Verifizierter Nutzer auf LinkedIn
Internet, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Integral ITIL process management

4 vor 3 Jahren

Kommentare: It allowed a banking organization to implement the ITIL tool by a fraction of the price of the large vendors' products.

Vorteile:

1) Reporting capabilities. 2) Supports the main ITIL processes. 3) Allows many customizations

Nachteile:

1) It is not easy to implement. 2) Some default features do not support the needs of the organization.

Verifizierter Rezensent
Especialista en infraestructura in USA
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I have had experience using the software for my work

3 vor 3 Jahren

Kommentare: It has brought benefits for the time of making inventories and take the requests of internal customers

Vorteile:

This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys

Nachteile:

the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it