TaxJar Erfahrungen

Calculating taxes for several states and countless municipalities is daunting, TaxJar made it easy.

Kommentare: Taxes can be complicated and we did have some questions along the way. TaxJar always got back to us.

Vorteile:

It handled all aspects of our sales tax needs. We used it to manage real-time calculations so we collected the correct amounts. Then we used the TaxJar service that also files the taxes with each state. When we did have questions, they had answers. This allowed us to focus on the more important aspects of our business.

Taxjar will save you hours

Kommentare: TaxJar is a fantastic solution for tracking sales tax. It has saved me hours of time, prevented hundreds of errors, and probably saved a few penalties too !

Vorteile:

TaxJar makes sales tax a breeze. It pulls sales data from multiple platforms (in our case, 9 platforms) provides a consolidated report for each state that one can use to file your sales tax return. Alternatively, for a fairly average fee TaxJar will file for you. TaxJar saves me in the region of 20 hours per month.

Nachteile:

Honestly, I do not have anything bad to say about TaxJar. I feel their filing fee is slightly high, but I'm really nitpicking there....

Classic bait and switch by sales. Non-existent support. Massive over-payment of sales taxes.

Kommentare: Unbelievably poor support once the sales transaction was complete. No communication automated or otherwise when serious issues happen that result in large transactions drafting from your bank accounts. No remorse or support when serious issues happen to recover funds drafted in overpayments. No priority support no matter what even when things go wrong fee based or otherwise, and absolutely no care or concern about it from anyone include the sales team.

Vorteile:

Initially what was pitched as a robust flexible API, auto-file service to take the burden of multi-state sales tax nexus off our finance team, and "great support" in the event of integration support needs or post purchase assistance. Great up-front sales response working to close the deal.

Nachteile:

1) Unclear or illogical API logic that results in under collections and overpayment. Senior software engineers with decades of backend billing systems integration experience confused by the way it functions. 2) When they autofile for your company, they will happily remit any amount ($10s of thousands of dollars!) more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. 4) When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks. 5) Poor to nonexistent support (phone support goes to voicemail 99% of the time and callbacks never occur, emails take 3-5 days for responses and often need engineering to answer further questions which take a further number of days or weeks for a response). Little to no care or concern expressed whatsoever when support is needed. Sales answers the phone, support doesn't, but will sales not help you one bit after you've signed up with Taxjar. 6) A web interface that provides no ability to manually adjust anything other than whether a transaction is tax exempt or not. Searching for transactions is best done by exporting data and using excel. 7) Auto-file rendered useless in multiple states with sales tax exemptions the platform doesn't support.

Excellent product for most online sellers battling with interstate sales tax nexus

Kommentare: Overall experience has been great. It took some time to get set up because we have back sales we needed to import. But once everything was operational it saved us time each and every month.

Vorteile:

If you are on online seller with nexus in multiple states, this software will save you time. For marketplaces like eEbay and Amazon, sales are imported automatically and you are able to set up auto-file for the states which you have Nexus and need to file.

Nachteile:

If you sell items through an online marketplace which is a qualified "marketplace facilitator" you will currently not be able to upload items in a straightforward way with the basic account. At this point in time, they make you upgrade to the plus version before you have the features to upload items via CSV to have them report as a marketplace facilitator.

Super-simple API integration to add tax handling to a web application

Kommentare: Easy addition of tax handling to our web application.

Vorteile:

TaxJar was very easy for us to implement, didn't require hoops and red tape to get setup, and has been foolproof for us so far. The error messages (when our input is incorrect, for example) have been clean and easy to correct. It's a great comfort knowing we don't have to worry about the tax implications of transactions -- we just submit the data to TaxJar and they tell us how much to charge. Awesome!

Nachteile:

The API does not yet have a way to automate creation of new accounts (if you are building a framework using TaxJar for multiple clients this does add the additional step of having to require the client to create their own account).

Used to be good not its just an overpriced poorly supported app

Kommentare: Terrible. We were looking for a deep dive into the amazon configuration and setup, and support told us they have no configuration assistance anymore. It's only self-service. This company only cares about profits, not quality products/services.

Vorteile:

We used to like the software, but it has become a hodgepodge of features with no real thought put into the interface design. It is very confusing to use.Additionally, the company now provides zero integration and setup support. Their model is self-service which I find to be very ridiculous for something complex like taxes. We are moving to Aclara.

Nachteile:

They used to provide support and assistance with configuration, and now it is self-service. The support articles are very canned and just give you basic directions on connecting things with no real explanation of the configuration of how the system works.

This is one of those `invisble helpers you cannot live without.

Kommentare: I peace of mind! All I can say.

Vorteile:

Best support to handle sales taxes with omni channel business. Our omni channel sale tax collection is on auto pilot. It integrates flawlessly with amazon and Shopify and we haven't had any issue at all. TaxJar just does the job.

Good product for managing sales tax for SAAS businesses

Kommentare: If it weren't for the one con described above, I'd say it's a perfect solution for automating sales tax (which is a very complicated issue).

Vorteile:

We switched to TaxJar after using a competitor product that was awful. TaxJar was very responsive/helpful with support and implementation. The software does what it is supposed to for the most part - it automates our sales tax collection and filing processes.

Nachteile:

There is a key component missing with the Stripe integration for SAAS businesses - until this is resolved the software does not work 100% perfectly for SAAS businesses using Stripe for payment processing.

We've been using TaxJar for almost 2 years and couldn't be happier with the outstanding value

Vorteile:

extremely easy to implement, use and service levels are outstanding. The product is extremely accurate - love the the automated state filings which saves tremendous time critical for a small organization.

Taxjar is very easy to use taxes can be complicated but it is easy with this application

Kommentare: I like this application because it is easy for our clients to make sales tax payments and to integrate accounting software, it is easy and convenient

Vorteile:

I like this application because it is easy for our clients to make sales tax payments and to integrate accounting software, it is easy and convenient

Nachteile:

It can be a bit expensive if you are a business with thousands of transactions per month. It may be more profitable to hire someone to do it for you at that time.

Bad Customer Support

Kommentare: OK, but I can't get anyone to respond to questions/issues I have.

Vorteile:

They do a good job of handling sales tax issues.

Nachteile:

Lousy customer service when it comes to adding new states.

Great Idea, far from a perfect product

Kommentare: It's one of the fundamental softwares for pretty much any business that buys or sells products within the US. The price is justifiable.

Vorteile:

I love the idea of having a tool that takes care of everything Sales Tax in my business. What I like most about using taxjar is it's doing well what it's supposed to at a cheaper rate than outsourcing this to have someone carry this out manually.

Nachteile:

The taxjar UX is far from perfect. Selling primarily on marketplaces, taxjar seems to have issues connecting to more than account of a particular marketplace, so connecting 10+ Amazon/eBay accounts to a single TJ acc proved difficult.

Great if you distribute taxes to multiple states

Vorteile:

I had the free trial of this for my Amazon business. They recently decided that Amazon sellers need to pay tax in every state (which is crazy). So Amazon does not give you a total amount of taxes you owe every state, you would have to manually add it from the spreadsheets they provide. This is where TaxJar comes in, and it was a godsend to Amazon sellers. This was super simple to use and it showed me exactly what I owed in each state. For me, it wasn't worth having a monthly subscription because I paid state sales tax annually.

Nachteile:

The only con of this software was the membership pricing. I wish they had a one-time use fee for people who pay sales tax annually rather than having month to month or annual fees.

TaxJar Makes doing business online very easy with Shopify

Kommentare: It's simple to install and does work for me that would take a lot of time to complete.

Vorteile:

Taxjar installed in shopify very quickly. After setting up the account on their website and configuring it is ready to go. It will collect all the tax information by state and calculate the deductions and any nexus required. The reports are easy to use and have made this task very simple. The alternative would be very manual and time consuming.

Nachteile:

It's great, I have no complaints. I am not a chartered accountant so I can't see any detailed extras it doesn't do.

Easy to Understand Reports Make Filing Sales Taxes so much Easier!

Vorteile:

As the only employee in my small business, I am tasked with every duty, including filing sales taxes in over 30 states. I have utilized AutoFile services on the 3 largest states to save myself time, and surprisingly I have been able to handle the workload of the remaining states on my own due to the simplicity of the reports provided by TaxJar.

Nachteile:

Occasionally there is a discrepancy in the total amount of tax collected versus the expected taxes due, but I would suspect in my case that it is due to errors in Amazon's tax collecting formulas. I do wish Amazon and TaxJar could work together to get those numbers to match.

Great Tool for a Growing Problem for Online Sellers

Vorteile:

Autofile is very nice, navigation and articles/help/support through all the tax laws of each state is very useful

Nachteile:

Though cheaper than some, still pricey. Works well with Amazon, other platforms a little less; still a lot of unanswered questions

Super Useful, But Overpriced

Vorteile:

It streamlines tax collection and puts all the information in one place, which makes it really easy for me to collect sales tax accurately in my new, small business. It helps me stay in compliance, which I was previously struggling to keep up with.

Nachteile:

It is without a doubt overpriced. All it does is put readily available information in one place. So it saves time, but it's not really providing anything grand and exclusive. If I had to do it once a year, I'd do it without TaxJar - but since I have to do it every 30 days, it helps to have the data in one place in spite of the cost.

Very Poor Customer Service

Kommentare: Poor

Vorteile:

Absolutely nothing. No customer service at all

Nachteile:

We have been manufacturing for wholesales distribution for years, recently we started selling direct to the public and needed assistance with taxes. Being new to retail taxes I was hoping to get assistance, but I have been told that "they don't have the time to help all customers who pay $19.99/mth" Submit your question online which I have done several times and after waiting a day or two they answer that comes back does not answer the questions asked. Very disappointed

Great software for small business

Kommentare: I would recommend this product to anyone using Shopify as their ecommerce platform but not if they are using Wix.com

Vorteile:

This software took care of all of my bookkeeping worries. It integrates seamlessly with Shopify. You pretty much just set up all of your details at the beginning and let TaxJar do the dirty work.

Nachteile:

I recently switched to Wix.com as my ecommerce platform. I was disappointed to find that there was no TaxJar app to pair seamlessly with my site like when I was with Shopify. I'm hoping that they change that one day.

No problems!

Vorteile:

Easy to use, self-explanatory, and concise. The cost is easy to swallow for comfort and peace of mind.

Fast and Personalized Service!

Kommentare: The most important thing about this software and TaxJar as a company was the fast customer service. Everyone was always very helpful to me with my questions and software navigation. Im so happy I joined TaxJar as my state tax service

Vorteile:

I am not a computer wiz but this software was easy to understand and navigate through.

Nachteile:

I did not find any area of this software that was difficult to understand or navigate through.

TaxJar is great. It really made sales taxes easier and manageable.

Vorteile:

It's easy to get set up and easy to use. The auto file feature is awesome for the headache States. They also offer a lot of helpful info on their blog.

Nachteile:

I wish it had better instructions on how to navigate the states websites. They are all a maze and every one is different, making it really challenging just to register to pay them sales tax.

Quick tax calculations

Vorteile:

It calculates and presents easy to understand & accurate taxes for state / county / local taxes

Nachteile:

It's difficult to use this if you offer customers gift cards for returned merchandise - it double calculates taxes paid since the returned merchandise is not refunded

TaxJar Review

Kommentare: It's very seamless compared to a few other apps like QuickBooks and TurboTax because it automated the tedious processes.

Vorteile:

The tax jar is very comprehensive and good for a lot of different commerce businesses or people thinking about going online with their current service businesses.

Nachteile:

The softwares cost to implement is more than it's worth to pay for monthly with a subscription.

Nice Software But Not A Good Fit For Me

Vorteile:

Seemed like a very useful piece of software for my Shopify Store, however I just didn't integrate very well with my particular website, so we had to uninstall it.

Nachteile:

Our online store and tax type didn't work well with the software.