TaxJar Erfahrungen

Calculating taxes for several states and countless municipalities is daunting, TaxJar made it easy.

Kommentare: Taxes can be complicated and we did have some questions along the way. TaxJar always got back to us.

Vorteile:

It handled all aspects of our sales tax needs. We used it to manage real-time calculations so we collected the correct amounts. Then we used the TaxJar service that also files the taxes with each state. When we did have questions, they had answers. This allowed us to focus on the more important aspects of our business.

Taxjar will save you hours

Kommentare: TaxJar is a fantastic solution for tracking sales tax. It has saved me hours of time, prevented hundreds of errors, and probably saved a few penalties too !

Vorteile:

TaxJar makes sales tax a breeze. It pulls sales data from multiple platforms (in our case, 9 platforms) provides a consolidated report for each state that one can use to file your sales tax return. Alternatively, for a fairly average fee TaxJar will file for you. TaxJar saves me in the region of 20 hours per month.

Nachteile:

Honestly, I do not have anything bad to say about TaxJar. I feel their filing fee is slightly high, but I'm really nitpicking there....

Bad Customer Support

Kommentare: OK, but I can't get anyone to respond to questions/issues I have.

Vorteile:

They do a good job of handling sales tax issues.

Nachteile:

Lousy customer service when it comes to adding new states.

Excellent product for most online sellers battling with interstate sales tax nexus

Kommentare: Overall experience has been great. It took some time to get set up because we have back sales we needed to import. But once everything was operational it saved us time each and every month.

Vorteile:

If you are on online seller with nexus in multiple states, this software will save you time. For marketplaces like eEbay and Amazon, sales are imported automatically and you are able to set up auto-file for the states which you have Nexus and need to file.

Nachteile:

If you sell items through an online marketplace which is a qualified "marketplace facilitator" you will currently not be able to upload items in a straightforward way with the basic account. At this point in time, they make you upgrade to the plus version before you have the features to upload items via CSV to have them report as a marketplace facilitator.

TaxJar Review

Kommentare: It's very seamless compared to a few other apps like QuickBooks and TurboTax because it automated the tedious processes.

Vorteile:

The tax jar is very comprehensive and good for a lot of different commerce businesses or people thinking about going online with their current service businesses.

Nachteile:

The softwares cost to implement is more than it's worth to pay for monthly with a subscription.

Classic bait and switch by sales. Non-existent support. Massive over-payment of sales taxes.

Kommentare: Unbelievably poor support once the sales transaction was complete. No communication automated or otherwise when serious issues happen that result in large transactions drafting from your bank accounts. No remorse or support when serious issues happen to recover funds drafted in overpayments. No priority support no matter what even when things go wrong fee based or otherwise, and absolutely no care or concern about it from anyone include the sales team.

Vorteile:

Initially what was pitched as a robust flexible API, auto-file service to take the burden of multi-state sales tax nexus off our finance team, and "great support" in the event of integration support needs or post purchase assistance. Great up-front sales response working to close the deal.

Nachteile:

1) Unclear or illogical API logic that results in under collections and overpayment. Senior software engineers with decades of backend billing systems integration experience confused by the way it functions. 2) When they autofile for your company, they will happily remit any amount ($10s of thousands of dollars!) more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. 4) When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks. 5) Poor to nonexistent support (phone support goes to voicemail 99% of the time and callbacks never occur, emails take 3-5 days for responses and often need engineering to answer further questions which take a further number of days or weeks for a response). Little to no care or concern expressed whatsoever when support is needed. Sales answers the phone, support doesn't, but will sales not help you one bit after you've signed up with Taxjar. 6) A web interface that provides no ability to manually adjust anything other than whether a transaction is tax exempt or not. Searching for transactions is best done by exporting data and using excel. 7) Auto-file rendered useless in multiple states with sales tax exemptions the platform doesn't support.

Used to be good not its just an overpriced poorly supported app

Kommentare: Terrible. We were looking for a deep dive into the amazon configuration and setup, and support told us they have no configuration assistance anymore. It's only self-service. This company only cares about profits, not quality products/services.

Vorteile:

We used to like the software, but it has become a hodgepodge of features with no real thought put into the interface design. It is very confusing to use.Additionally, the company now provides zero integration and setup support. Their model is self-service which I find to be very ridiculous for something complex like taxes. We are moving to Aclara.

Nachteile:

They used to provide support and assistance with configuration, and now it is self-service. The support articles are very canned and just give you basic directions on connecting things with no real explanation of the configuration of how the system works.

Saves our business time and money

Kommentare: TaxJar is a great alternative to Avalara in terms of price and functionality. The service leaves something to be wanted at the lower end of the pricing scheme. Overall, it does what we need it to do.

Vorteile:

TaxJar is a fully featured taxation product for our e-commerce business. I'm amazed that something so fully featured is available at such a low price. It integrates with our e-commerce plugin WooCommerce.

Nachteile:

The service at the low price point is very poor. It feels like they do this intentionally to get you to upgrade.

This is one of those `invisble helpers you cannot live without.

Kommentare: I peace of mind! All I can say.

Vorteile:

Best support to handle sales taxes with omni channel business. Our omni channel sale tax collection is on auto pilot. It integrates flawlessly with amazon and Shopify and we haven't had any issue at all. TaxJar just does the job.

Taxjar is very easy to use taxes can be complicated but it is easy with this application

Kommentare: I like this application because it is easy for our clients to make sales tax payments and to integrate accounting software, it is easy and convenient

Vorteile:

I like this application because it is easy for our clients to make sales tax payments and to integrate accounting software, it is easy and convenient

Nachteile:

It can be a bit expensive if you are a business with thousands of transactions per month. It may be more profitable to hire someone to do it for you at that time.

Great way to overpay your taxes

Kommentare: We did custom API work to get our order system integrated such that we could get all our data into it, only to find out that it was going to totally fall flat on its face. Signing up for TaxJar has been the most disappointing experience our business has had in at least the past 3 years.

Vorteile:

What they made it seem like it was. They really sold it well. If only it lived up to that.

Nachteile:

What it actually was. Not only did TaxJar almost always calculated higher rates than Shopify, but it is unable to handle certain types of very legitimate tax exemptions (like partial R&D exemptions), thereby leaving you with the choice of filing manually (in which case TaxJar is COMPLETELY USELESS), or overpaying.

Takes The Headache Out Of Sales Tax Collection

Kommentare: What I really liked about Taxjar was the fact that it made an intimidating subject a lot easier for me. Having to collect and remit sales tax can be a challenge for a beginning business owner, but this software takes some of the pressure off.

Vorteile:

I signed up for TaxJar as an effort to simplify my online business when it came to taxes. I needed help not only determining which states I had nexus in, but also with automatic tracking of sales tax collection. Taxjar helped me with both, and when it came time to file, TaxJar gave me notifications so I would not be late. Even better, there is an option to auto file, so I barely had to worry about it at all. They also have a great blog and newsletter to keep you up to date with the latest tax news and tips.

Nachteile:

There were some times when I first started my business that my sales were low, but there is no flexible pricing option for those times. Depending on how you are doing you may not be making enough to justify the cost. It really depends on each person's business however.

wrong tax rates

Vorteile:

The software was easy to integrate with our company's webstore.

Nachteile:

We discovered that the software was not calculating tax rates correctly, so we had to stop using it.

TaxJar helps compile sales tax info

Kommentare: Overall, my experience has been positive. This software serves a very useful purpose of collecting sales tax data from multiple places and compiling it in one place. I would definitley recommend it to anyone who is selling online in multiple states.

Vorteile:

I love the fact that it pulls all the sales tax info from shopping carts and gives a dashboard of sales tax by State.

Nachteile:

The detail reporting doesn't readily give all the info needed. For instance, if you are trying to fiugre out if you have nexus in a specific state by needed to know the number of transactions per year, it is really hard to find that info in here.

Relieves the stress of sale tax

Vorteile:

I refer this software to my clients that pay sales tax in multiple states. It helps them calculate and remit their sales tax in a timely and accurate manner. I have multiple clients that use this software for sales tax and lodging tax and they love it!

Nachteile:

Can become a bit pricey if you are a business with thousands of transactions per month. It may be more cost effective to hire someone to do it for you at that point.

Great if you distribute taxes to multiple states

Vorteile:

I had the free trial of this for my Amazon business. They recently decided that Amazon sellers need to pay tax in every state (which is crazy). So Amazon does not give you a total amount of taxes you owe every state, you would have to manually add it from the spreadsheets they provide. This is where TaxJar comes in, and it was a godsend to Amazon sellers. This was super simple to use and it showed me exactly what I owed in each state. For me, it wasn't worth having a monthly subscription because I paid state sales tax annually.

Nachteile:

The only con of this software was the membership pricing. I wish they had a one-time use fee for people who pay sales tax annually rather than having month to month or annual fees.

Your ultimate destination for sales tax management!

Kommentare: I love it!

Vorteile:

First of all, it is super easy to enroll and use. It automatically transfers the sales tax information from my amazon.com seller central and put them on my account of TaxJar. It is easy to understand and they not only display my state's sales tax but other states too. Second, it offers a lot of sales tax related articles and videos that you could read or watch and learn from. I like the video that tells me how to file and remit taxes and it is so easy. It saves tens of hours. I can't imagine filing it without TaxJar and what a headache it might be. Third, the software and its site is beautifully designed and very user-friendly. They are good at it and I see this company will be more successful in future as we are having a new sales tax wave.

Nachteile:

I wish they offer better (Cheaper) pricing.

Awesome solution for online businesses

Vorteile:

This software was very easy to implement for our online sales and helps ensure we are collecting the appropriate taxes from customers and I no longer have to think about it. They also provide the option to have your taxes prepared at the end of each month to submit to your state!

Nachteile:

Honestly I do not have any, easy to implement, good price, helpful customer service

Very Poor Customer Service

Kommentare: Poor

Vorteile:

Absolutely nothing. No customer service at all

Nachteile:

We have been manufacturing for wholesales distribution for years, recently we started selling direct to the public and needed assistance with taxes. Being new to retail taxes I was hoping to get assistance, but I have been told that "they don't have the time to help all customers who pay $19.99/mth" Submit your question online which I have done several times and after waiting a day or two they answer that comes back does not answer the questions asked. Very disappointed

Easy to Understand Reports Make Filing Sales Taxes so much Easier!

Vorteile:

As the only employee in my small business, I am tasked with every duty, including filing sales taxes in over 30 states. I have utilized AutoFile services on the 3 largest states to save myself time, and surprisingly I have been able to handle the workload of the remaining states on my own due to the simplicity of the reports provided by TaxJar.

Nachteile:

Occasionally there is a discrepancy in the total amount of tax collected versus the expected taxes due, but I would suspect in my case that it is due to errors in Amazon's tax collecting formulas. I do wish Amazon and TaxJar could work together to get those numbers to match.

Super easy to use - saves us a lot of time

Vorteile:

Easy to setup Automatic Tax fillings - less headache for me Connects to our eCommerce platform Great support

Nachteile:

While we haven't got to the next pricing tier - this could get a bit pricey, depending on your monthly transactions

Taxjar saves me time

Vorteile:

This software saves me time and headaches. It figures out all my sales tax for me. No more spending hours figuring all that out to submit to the state. Truly a business saver

Nachteile:

There really isn't anything I don't like about this software. It has actually saved me tons of money and time

Best accounting software for Amazon Sellers

Vorteile:

I can connect it to my Amazon store check for all the sales taxes that needs to be submitted. Big time saver

Nachteile:

I think that the customer service and the UI could be improved

TaxJar is great. It really made sales taxes easier and manageable.

Vorteile:

It's easy to get set up and easy to use. The auto file feature is awesome for the headache States. They also offer a lot of helpful info on their blog.

Nachteile:

I wish it had better instructions on how to navigate the states websites. They are all a maze and every one is different, making it really challenging just to register to pay them sales tax.

Removes some of the headache of business taxes

Vorteile:

Everyone who deals with sales tax, nexus, etc at a business knows it can be a bear to deal with. TaxJar solves that and removes some of that stress and burden.

Nachteile:

It's integrations are getting better but a few more direct integration and it will be perfect for us.