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Über Business VoiceEdge

PBX-Lösung, die kleine und mittlere Unternehmen dabei unterstützt, über eine geschäftliche Telefonnummer an entfernten Standorten Anrufen zu tätigen.

Erfahre mehr über Business VoiceEdge

Vorteile:

Very stable when using softphone or app on cell phone.

Nachteile:

The user interface was hard to navigate and often resulted in confusion of whether my phone was forwarding correctly or not.

Bewertungen zu Business VoiceEdge

Durchschnittliche Bewertung

Benutzerfreundlichkeit
2,8
Kundenservice
2,5
Funktionen
2,8
Preis-Leistungs-Verhältnis
2,6

Weiterempfehlungsquote

4,8/10

Business VoiceEdge hat eine Gesamtbewertung von 2,9 von 5 Sternen basierend auf 52 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (52)

Adriana
Adriana
Director Of Financial Services in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We love Business VoiceEdge! We know that our phone system is as professional as can be!

5,0 vor 6 Jahren

Kommentare: This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Vorteile:

I love that we are able to set up different options for when our business is closed or for holidays.

Nachteile:

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Daniel
Associate Pastor in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VoiceEdge is a solid phone system that meets all of our needs.

4,0 vor 6 Jahren

Vorteile:

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Nachteile:

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Josh
Owner in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrible

1,0 vor 3 Jahren

Kommentare: horrible

Vorteile:

nothing about this service was good. From the sales team to the service. It's horrible

Nachteile:

I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast.

Emily
Emily
Recruitment & Engagment Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great phone system

4,0 vor 6 Jahren

Vorteile:

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Nachteile:

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

Chris
Chris
IT Support Engineer in USA
Verifizierter Nutzer auf LinkedIn
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Not A Great VOIP option for the Money

3,0 vor 5 Jahren

Kommentare: I would not recommend this to anyone even being a customer personal of Comcast for over 5 years this program needs to be reworked and not every IT department should be penalized over some other admins making mistakes on their configurations.

Vorteile:

The only thing I like about this software is that once it is fully configured it is pretty much set it and forget it.

Nachteile:

This list is long; For starters not allowing IT to fully control the phone is absurd. Working in IT I need to sit on their phone with the support to do the most basic things, like rebooting a phone REMOTELY! The response i received from a Support Rep was due to some IT admins screwing phones up in their company and calling for help was too much for Comcast to try and troubleshoot so they lock everyone out of remote accessing the phones. Next on the list is business hours scheduling. It is just very confusing and their was no documentation on configuring it in the admin guide or training before implementing. One final con that makes me regret this software is the lack of features and things you can do in other Vendors. Ring Central for instance allows IT to order a phone and pay through the portal and get invoiced after the phone is received without calling and waiting to speak to a representative. This you have to call the 888 number and verify your account then tell them you need a new seat one and give them all the user detail and then you wait 10 or more days to receive the phone and have the user created.

Sherri
Corporate Secretary in
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

NOT for business

1,0 vor 7 Jahren

Kommentare: We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor.
Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.
Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important!
I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Vorteile:

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Nachteile:

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

Michael
Director IT in USA
Unternehmensberatung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good with Caveats - Read if you are considering deploying

2,0 vor 6 Jahren

Vorteile:

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Nachteile:

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Andrew
IT Operations Manager in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Not for the faint hearted or the impatient.

3,0 vor 6 Jahren

Kommentare: From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

Vorteile:

POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

Nachteile:

Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

Kaitlin
Medical Assistant in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Satisfied Service

3,0 vor 2 Jahren

Vorteile:

It was nice to reach out to customer service anything we needed it

Nachteile:

The software was constantly changing and it was difficult to keep up with all the new equipment throughout both offices

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A good way to manage calls and numbers for a small organization

3,0 vor 5 Jahren

Kommentare: Managing forwarding calls to cell phones, voicemails, and team members.

Vorteile:

For a small to mid business that isn't ready for a full-on PBX, voice edge is a decent option allowing a good amount of flexibility and control over calls, numbers, devices and team members. For a remote team and especially any company that involves a sales organization, this is a good starter to intermediate option.

Nachteile:

Comcast has a relatively poor reputation for a reason - their entire company culture and management team is based on the idea that they are a monopoly whose sole reason for existing is to separate customers from their money and issue it to executives and stockholders through rate hikes, various fees and charges.

Kellie
V.P. in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Save Yourself Aggravation

1,0 vor 5 Jahren

Kommentare: See above comments. The Panasonic phones are terrible.

Vorteile:

I liked what I was TOLD it would do for us.

Nachteile:

The speed of customer service is terrible. Comcast cannot react to the speed businesses need. Things will be set fine and we don't change anything, then a problem will suddenly occur and the process to get it resolved it PAINFUL. Their onboarding is left up to the tech who just wants to get done and move on. They do what they can, but they have other jobs waiting on them. The resources and search is horrible. The chat customer service doesn't know what they are doing most of the time and then your problem is escalated to Tier 2, with no direct way to communicate with them, they tell you a problem is solved, when it isn't. Be prepared to go days with no resolution. See what good old AT&T has solution wise and stick with a company that knows phones.

Russell
IT in USA
Geschäftsbedarf & -einrichtung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We are not happy with our decision

2,0 letztes Jahr

Kommentare: Spotty. There are glitches that are unfixable and different problems pop up for different users, then they stay with those users.The tech support is friendly and helpful. I should know. I'm talking to them constantly.

Vorteile:

The VoiceEdge receptionist console works very well.

Nachteile:

Managing phones is a nightmare. The web-site used is severely underpowered.

Lili
Secretary in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stuck with you

4,0 vor 6 Jahren

Vorteile:

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Nachteile:

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Barb
COO in
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Can't wait till the contract is up!

1,0 vor 7 Jahren

Kommentare: Wave off this product if you are thinking of it.

Vorteile:

The call quality is good, that is about all I can say.

Nachteile:

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

Chris
CEO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Selling a de-railed system that can't be fixed.

1,0 vor 5 Jahren

Kommentare: Comcast has no control over how your caller ID is posting to your out going lines. We get calls for other local businesses coming in daily. We also get hammered with ghost calls. This phone system will undermining your business and frustrate your customers. AND no one including engineers at Comcast can fix it. These systems should be considered fraud unless the go through a testing process before paying customers are used as Ginny Pigs.

Vorteile:

The physical phones that we're supplied with the failed system. The great sales pitch they give full of lies.

Nachteile:

Incorrect line ID for your outbound lines, confusing your customers. Receiving calls daily for other local businesses, undermining your own businesses. Engineers that can't fix any of the repeating issues, complete waist of time. A barrage of ghost calls that never stop.

tom
VP Operations in
, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Worst phone system ever

2,0 vor 7 Jahren

Kommentare: This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Vorteile:

Phone quality ok, looks nice.

Nachteile:

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

Nate
Owner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Big Company that runs over everyone

1,0 vor 3 Jahren

Kommentare: Overall, I would NOT recommend them to any other business. Not even for simple phones.

Vorteile:

It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around.

Nachteile:

STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing.

Derek
Owner in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

1,0 vor 6 Jahren

Kommentare: Don’t use them.

Vorteile:

Great internet!

Nachteile:

They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Faith
Admin in USA
Philanthropie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Terrible Service, Terrible Company

1,0 vor 6 Jahren

Vorteile:

The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

Nachteile:

SO MANY CONS. Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

Sue
Office Administrator in USA
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Like being able to control the features

5,0 vor 5 Jahren

Vorteile:

We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too!

Nachteile:

While I like the setup now, it was difficult actually getting the portals and everyone setup.

Jessy
Dentist in
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

No emails .Cloud solution nobody answers.Too busy because if hurricanes

1,0 vor 7 Jahren

Kommentare: Very good regarding billing.

Vorteile:

Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Nachteile:

Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Andrew
System Admin in USA
Maschinerie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works for basic needs

4,0 vor 4 Jahren

Vorteile:

this system was simple, but it almost became to simple and lacked flexibility

Nachteile:

the Comcast team had our account separated into multiple accounts and was never able to join then back together. this lead to billing problems for years.

Gregory
Director of Technical Resources in USA
Metallabbau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Terrible portal, customer service and sales team

1,0 vor 4 Jahren

Kommentare: Just awful. I can't wait for our contract to expire.

Vorteile:

The phone app (when it works). Phones are included with the price.

Nachteile:

The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with. Even their support people can't figure it out. Getting a new phone or reassigning a phone to a new location can take weeks.

Hillary
Hillary
Manager in USA
Verifizierter Nutzer auf LinkedIn
Gewerbeimmobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very fast and at a good price!

5,0 vor 5 Jahren

Kommentare: It was efficient, quick, and easy to use! I am happy to pay the price for it.

Vorteile:

I love that Comcast is quick and fast. If we have had any problems we have been able to contact Customer support and get the help needed. The price is good for what we are getting!

Nachteile:

I have enjoyed everything. Customer support did put me on hold for a little while, but other than that no complaints!

Berkeley
Production Assistant in USA
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Business VoiceEdge had many excellent features to help a business run smoothly!

5,0 vor 6 Jahren

Vorteile:

The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

Nachteile:

At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!