EasyWebinar Erfahrungen

Outstanding Customer Service

Kommentare: I had problems integrating Mailchimp with Easy Webinar, and the team at Easy Webinar did everything possible to fix the issues I was having. They went above and beyond by logging into my Mailchimp account to inspect and correct the mistakes that I had made. Thank you all for doing the most for your customers!

Vorteile:

Not only is Easy Webinar very easy to use, it also simplifies the process of building out landing pages for your events. The thing I like most about using Easy Webinar is their outstanding customer service support.

Nachteile:

I have no complaints about the software.

Great support team

Kommentare: I recently had an issue with one of my pages, and [sensitive content hidden] from the support team resolved it very quickly. I’m always very pleased with how promptly the support team responds.

Vorteile:

The support team is very helpful and the app works very well

Nachteile:

I think the design of the pages could be improved, as it’s not always intuitive to work with.

Hoped for better

Vorteile:

There were a lot of instruction videos which made set up pretty easy. It was nice to have the option to send reminders from EasyWebinar to registrants. I do like the automation feature.

Nachteile:

I found it frustrating that I couldn't add a Google Slide presentation without converting it to a PowerPoint format and there was no place to have the notes while going along with the presentation. I would have liked to see the results on the emails that were sent out to see the open and click through rates so I could adjust as needed. I would have liked clearer instructions on connecting Easy Webinar to CRM such as Active Campaign. It was very convuluted and didn't work at all. During the webinar presentations, I kept getting messages saying my internet was unstable and it even kicked me off at one point while I was live with attendees, even though I was five inches away from my router and was plugged in with stable internet on my end. Tech support was unable to assist with this issue. Also during my presentation, I switch back from having the camera view to screen sharing, when I switched to the camera view, my presentation disappeared and I had to reload it, scroll to find the right slide which was very cumbersome. I would have liked to have an option to switch back and forth between the two views seemlessly. I will be looking for a better platform to use for both my live and automated webinars, there were too many issues during the live presentations.

Easy Webinar is good value for automated webinars

Kommentare: Once you have your automated system set up, all you need to do is focus on improving your webinar recording, and it all becomes much easier than trying to use Zoom to set up a webinar every time. At least the tech set up is done initially and all the bugs are worked out, it's a great system. The tech staff are competent and polite and fix any issues, Rakesh was great!

Vorteile:

I was looking for a basic and easy to use webinar platform that wasn't too expensive, especially to run automated webinars

Nachteile:

The only issue was that there were some tech problems during my launches, especially the registration widget on my Clickfunnels landing page and I was running FB ads so I had to pause my ads until it was fixed, and leads were very frustrated at not being able to register. However the support and tech team were really great at fixing it ASAP, even though they were not responding immediately, especially on weekends, in time they responded and fixed things much quicker

Easywebinar is definitely the way to go!

Vorteile:

For the money Easywebinar is incredible. It's loaded with features for both live and autmoated webinars. I don't know of another system that allows you to do so much while only using one platform. The customer support and coaching is really top-notch. Skip was really helpful to me personally as he answered questions about the product but also helped me develop a strategy.

Nachteile:

The setup is a little confusing. You'll need to use video walkthrough's and probably get on a chat with the team. My least favorite thing was discovering I'd need to use 3rd party video hosting for my automated webinar. This is an added cost and it wasn't clear to me that Easywebinar doesn't host the video for the automated webinar.

Brilliant Customer Service Support by [sensitive content hidden]

Kommentare: Good.
appreciative of the customer support I was given by [sensitive content hidden]. Often tech companies are hard to reach and processes are complicated to follow. I was appreciative to have [sensitive content hidden] walk me through any and all questions I had and even provide assistance during the event on a weekend.

Vorteile:

The assistance/customer support I received from [sensitive content hidden] helped in leaps and bounds to ensure the day went smoothly and that my client was at ease for any and all questions they had regarding the day, the set up and the platform. [sensitive content hidden] managed to explain things incredibly well to me and also ensured he was able to assist me where possible. A massive thank you to him for providing that level of comfort for an often stressful time when launching an online event.

Nachteile:

Only being able to contact people at certain working hours

Great and timely individualized customer service

Kommentare: Great- [sensitive content hidden] was great and had awesome communication. He kept me posted along the way and saw to it that my issue was fixed even though it was tricky and complicated and required special coding

Vorteile:

I had an issue with my embeddable widget on Showit. [sensitive content hidden] was timely and had great communication and saw to it that the team personally fixed my issue by changing the code.

Nachteile:

No issues - any issues I've had had always been addressed promptly

Thanks to [sensitive content hidden]

Vorteile:

Great customer service from [sensitive content hidden]. Quick and solved the problem.

Nachteile:

It's tech-heavy and time consuming to set up

Rakesh was a superstar

Kommentare: Overall my experience was a very positive one!

Vorteile:

Rakesh jumped straight on a call, understood the requirements, took them away and helped me in the chat throughout.

Nachteile:

Response time was slightly longer than usual, but was a compicated issue so can be expected

The Greatest Thing Since Sliced Bread!

Vorteile:

EasyWebinar is a great value for the investment. What you get for what you pay is so good I'm not sure how EasyWebinar is making money! They keep optimizing existing features and adding new features. It's one of the best, if not the best business tools investments I have made.

Nachteile:

There are so many options it takes a little while to come up the learning curve.

Not for beginners/Service lacks

Kommentare: Lousy... Complicated... Impersonal...

Vorteile:

The potential I believed it had. They started strong with personalized support, but that is short lived. If you are seasoned in webinars, the reputation is great... If you are new, however.... forget it.

Nachteile:

Mostly, the lack of personal communication when asking for support. I had two separate issues that were never fully addressed. I received coined/automated responses but never real answers to my questions. It was deeply frustrating after writing in five times and I just chose to close my account. I sincerely feel I wasted my money. There were many aspects to uploading a webinar that were not simplified and required customer support as they were not automated or simple. Very time consuming...

Highly recommended

Kommentare: I am using EasyWebinar to sell software. The system is so customizable. It seems to work for all my applications. Easy to navigate and their is a visual explanation for every feature.

Vorteile:

Easy to use, always there to help, makes sure their customers know and understand their product.

Nachteile:

I like everything about the software. There is nothing I do not like. I am still using it today!

Makes making money easy

Kommentare: Once we got used to the setup, it was easy to duplicate, especially as we added in new webinars. I also appreciate that they have an affiliate program to refer them new business.

Vorteile:

The ability to make money without having to do much! It's seamless and loves how it integrates perfectly with our CRM to tag folks at appropriate intervals so we can do customized follow-up.

Nachteile:

It takes a little time to get used to the setup. I love the tabs at the top and how they guide you through each step of the process, but it's a little tricky, especially the first time, if you aren't used to it. It's a little complicated for setting a customized registration widget on a separate page.

Just an awesome software and service tool!

Kommentare: Love it! I use it to enroll clients into my various businesses and love it as an educational platform. I'm so glad to have found Easy Webinar.

Vorteile:

The ease of use and functionality are awesome. If I ever have a question, the support team and the community are always on it. I love that they're continually making Easy Webinar better. The functionality improvements of the software are constant and have been so since started using it years ago.

Nachteile:

I'd like to see more customization options, but with that said, the integrations they have make it super easy .

Best Webinar Software For Your Money

Kommentare: Overall, myself and my team are thrilled with EasyWebinar and plan to continue to use it.

Vorteile:

Overall, I could not be happy with the software. I use the software for weekly demos and monthly training. It is easy to brand, easy to use, and most importantly easy for my clients.

Nachteile:

In the 8 months, I have been using the software I have not found something that I believe needs improvement. I have tried others and they were far more difficult to set up.

Review Easywebinar from my desk

Kommentare: Medium

Vorteile:

evergreen options and social media live options with youtube incorporated.

Nachteile:

Too many going out to do things. Not email solution not social media easy solution. Live is friendly but not as others in the market.

Best Value for Your Money

Kommentare: Overall, it has not been as technically easy as I hoped, but I am confident I will eventually get things running smoothly and be able to enjoy all the great features, as well as the ones they are continuing to add.

Vorteile:

I like that the software had many features of the more costly systems but at a reasonable price with no contracts to sign. It allow me to branch out and reach more people with better tracking.

Nachteile:

I had some trouble getting through to customer service about some technical issues I had setting up my first webinar. Eventually the issue was resolved, and I was given a credit for the month during which I was not able to use the platform.

Easy Webinar review

Kommentare: it was pretty good but I would like to have a live 1-1 training with a coach that walks you thru the system

Vorteile:

the automation, and the support that was available

Nachteile:

finding key tabs was difficult, I think if they made them bigger it would save a lot of time

Simply and effective webinar program

Kommentare: Overall experience with EasyWebinar has been very positive! I'd definitely recommend it to others.

Vorteile:

EasyWebinar has been a great for our semi-monthly webinars and meetings. No problem at all setting it up and introducing new users to it. Can't imagine switching to anything else.

Nachteile:

So far so good! Nothing to complain about with the software yet and it's getting quite a bit of use.

Great product and very easy to use

Vorteile:

It was easy to get setup and I appreciate that there isn't a bunch of extra features to make the interface and user experience confusing.

Nachteile:

The software feels like it's due for an overhaul to tighten everything up so that interface, onboarding, setup wizards are all streamlined and working together seamlessly to give a really polished experience. For what we need it for, it works great - it just feels like Easy webinar could really shine by taking time to tighten up - especially for new user onboarding.

Problems connecting

Vorteile:

Easy to use when it works and we didn't encounter difficulties connecting

Nachteile:

Problems with streaming, technical issues

Love Easy Webinar!

Vorteile:

The function and ease of use. Did a webinar with over 100 people and had no complaints from anyone!

Nachteile:

Can't think of anything that I didn't like about my experience.

PREDATORY billing practices, Terrible Software

Kommentare: Terrible! PREDATORY company that LOCKS you into year subscription and THEN AUTOMATICALLY RENEWS with zero chance of getting your money back. This is on top of terrible user interface. You have to preload your webinar into the system and it takes FOREVER to upload. So long you will restart your computer several times thinking the issue is in your court. Forget uploading your presentation in a format other than a PDF. I’ve used multiple webinar presentation software programs and between Predatory billing practices, poor customer service ( did I mention poor customer service?) and worthless usability for anyone trying to earn a living doing presentations…. AVOID at all costs.

Vorteile:

I didn’t like anything. Poor user interface. Inability to upload presentation in native format. Atrocious customer support.

Nachteile:

Predatory billing practices. Avoid at all costs.

Good value for the money

Kommentare: Overall, I'm very happy with it. It can be a bit technical for people who don't have skills with CSS / HTML in terms of customization.

Vorteile:

The dashboard and setup is easy to use and the templates are customizable. Also being able to integrate it with Convertkit and track and tag subscribers how far they have watched the webinar is a killer feature.

Nachteile:

There could be more templates available that would be a huge plus.

Not really that easy to set up. Had difficulty figuring out how to use it at first.

Vorteile:

I believe they are working hard to update things and keep making it better and better. I used it several years ago and didn't find it very user friendly, especially for beginners. But maybe it's a lot better now!

Nachteile:

At the time of me using it, they didn't have the capability to run automated webinars. I believe now they do have that feature and many others. Which is great, they keep improving!