Vetstoria Erfahrungen

Die Fortbuldungen für den Alltag

Vorteile:

Die Möglichkeit mich nach meinen Bedürfnissen und Interessen weuterzubilden - bequem von zu Hause.

Nachteile:

Ich fände eine Sachleiste für verschiedene Fortbildungsthemen würde die Seite weiter verbessern.

Fachangestellte

Vorteile:

Online Termine ersichtlich und farblich abgesetzt

Nachteile:

beantworten wir später habe noch keine Erfahrung

Stress-free implementation of veterinary online booking

Kommentare: Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.

Vorteile:

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Nachteile:

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

clinical director

Vorteile:

Vetstoria is a great way for clients to book consults etc online - giving them flexibility. Vetstoria has been great to reduce the calls we get to book consults meaning that our client care team are "freed" up, allowing them to be more present when dealing with clients within practice.

Nachteile:

I liked it when I was able to change our vetstoria settings direct, having to go through IVC adds an additional layer which all adds time to a task

If you use Avimark, this isn't the online booking tool you want.

Kommentare: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Vorteile:

It enables clients to make their own appointments online at their convenience.

Nachteile:

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

[sensitive content hidden] the Superstar!

Kommentare: [sensitive content hidden] was professional, patient, and extremely helpful in making our diaries and booking system exactly what we wanted. The whole experience was wonderful; honestly, before the meeting, I dreaded having to set all the diaries up myself which [sensitive content hidden] did on my behalf. 5* experience from [sensitive content hidden] and Vetstoria.

Vorteile:

I love that [sensitive content hidden] did a video call with me to ensure our diaries were completely compliant with what we wanted. It made an otherwise stressful idea/job very streamlined. It took the pressure off greatly and I feel confident that our diaries are working perfectly.

Nachteile:

There is nothing I particularly dislike about Vetstoria

Zetland Vets

Kommentare: Overall we have a good positive experience

Vorteile:

It saves time for our staff not having to take as many calls for booking appointments

Nachteile:

The way the appointments display in merlin after client has booked

Highly Recommend

Kommentare: 10/10. So many bookings come in after hours

Vorteile:

Very efficient, loads of content for social media and staff are always happy to help. Highly recommend.

Nachteile:

nothing, everything works perfectly. Staff very helpful

Try it, it is worth it

Kommentare: Very good experience, their customer support makes all the difference.

Vorteile:

It integrates very well with the POS and their support is excellent.

Nachteile:

I can't say I have one., but if Im really critical, sometimes doesn't show all the appt available., but that is mainly from the selection of the pet owner

Great service

Kommentare: Vetstoria is easily adaptable to our practice needs. Easy for clients to use.

Vorteile:

Easy and efficient to use. Adaptable to practice needs.

Nachteile:

N/A - W e have no negative feedback to add.

Does what it says on the tin

Kommentare: Reasonable, I guess it's a necassesity in todays world.

Vorteile:

Allows clients to make appts on line at home

Nachteile:

Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin

Vetstoria-Amazing!

Kommentare: Fantastic! From the demo to onboarding this has been a great experience.

Vorteile:

The ease of use. Doesn't seem to fussy. Looks nice as well.

Nachteile:

I haven't found anything yet that I do not like.

Worth the expense

Kommentare: Excellent......................................

Vorteile:

Clients love the convenience; less work and time on phone

Nachteile:

Need to be careful of time zone ............................................

Great Ally to have for your business.

Kommentare: Very happy with the service that is provided!

Vorteile:

The ease of setup, the communication between Vetstoria and our clinic is imperative!

Nachteile:

Owners sometimes will make an appointment for something that we do not want them too by changing the reason for visit. We can usually catch this and fix it.

Broadway Veterinary Practice - Vetstoria Review

Kommentare: Very useful and ideal for clients who are in a rush or panic

Vorteile:

Ease of booking for clients and the ability to provide appointments without a phone call / visit

Nachteile:

Nothing bad to say or suggest , we are very pleased with the service vetstoria provides and are excited to continue using the platform going forward, assisting all our clients.

Easy onboarding process

Vorteile:

Easy onboarding, very helpful staff. The process was made easy

Nachteile:

None I can think of so far.

Vetstoria saves time and money!

Kommentare: We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.

Vorteile:

The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.

Nachteile:

We have not had any issues or concerns with Vetstoria.

Vetstoria has been AMAZING for gaining new clients

Vorteile:

I love how easy it is for clients to schedule appointments online.

Nachteile:

Honestly, it's pretty much perfect. I even asked all of my receptionists and no one had any suggestions about how to improve it.

Online Real Time Appt Booking

Kommentare: Everyone is on their phones or computers and especially the younger generations. many of our clients prefer booking online, especially since they can do it from their phone and being able to book even when we are closed

Vorteile:

it's easy to set up, live chat is available, it's in real time updates, it helps reduce appts with CSR on phones

Nachteile:

It's a bit pricey, sometimes getting help is hard that is live and not a robot

good program

Kommentare: very good

Vorteile:

easy to work with and kind staff to talk to

Nachteile:

pricing is heavy at first but it should pay back

I am very pleased

Vorteile:

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open. It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Nachteile:

Nothing

Fantastic customer support

Kommentare: Helps us retain clients who like to book online, captures those who look at our website and allows us to put new clinics and ideas out on on website

Vorteile:

Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable. I highly recommend this product to anyone needing online booking - its easy to use, and if you get stuck, customer support is always there to answer even the silliest of questions!

Nachteile:

It can seem a bit complicated, but once you get the hang of it, its easy - with great back up support if you get stuck.

Great Software

Kommentare: Vetstoria has been great and extremely flexible. They are willing to do what it takes to make clients happy.
We only experienced down-time once in about a year and a half of using them. It was for about 2 days, but they were working on the malfunction ever since the moment we brought it to their attention.

Vorteile:

I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The

Nachteile:

The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed.

Great Service

Vorteile:

Vetstoria makes it easy for clients to book appointments online and significantly reduces the amount of calls our reception team take in this busy industry/time.

Nachteile:

Would be like to add our own questions to the new client form feature e.g. our advertising team like to know how the client was referred to our practice in all new client forms

Easy for the non tech savvy

Kommentare: Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice.

Vorteile:

The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required.

Nachteile:

In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment.