Vetstoria Erfahrungen

Fachangestellte

Vorteile:

Online Termine ersichtlich und farblich abgesetzt

Nachteile:

beantworten wir später habe noch keine Erfahrung

Die Fortbuldungen für den Alltag

Vorteile:

Die Möglichkeit mich nach meinen Bedürfnissen und Interessen weuterzubilden - bequem von zu Hause.

Nachteile:

Ich fände eine Sachleiste für verschiedene Fortbildungsthemen würde die Seite weiter verbessern.

Stress-free implementation of veterinary online booking

Kommentare: Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.

Vorteile:

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Nachteile:

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Well worth it

Kommentare: Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected.

Vorteile:

Vetstoria saves my front staff time now that customers can schedule their own.

Nachteile:

The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match.

If you use Avimark, this isn't the online booking tool you want.

Kommentare: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Vorteile:

It enables clients to make their own appointments online at their convenience.

Nachteile:

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

Game changer for veterinary clinics and their teams!

Vorteile:

The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can't be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you.

Nachteile:

The ability to make short term changes would be great. We don't always want to have to use blocks on a schedule but sometimes want to open up availability on short notice for a day they wouldn't otherwise have availability.

Great scheduling platform!

Kommentare: Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment.

Vorteile:

The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.

Nachteile:

I haven't seen any cons as of right now for what we use Vetstoria for.

I am very pleased

Vorteile:

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open. It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Nachteile:

Nothing

Vetstoria is an exciting program!

Kommentare: Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program.

Vorteile:

We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.

Nachteile:

I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.

Great product for Clients and staff alike

Vorteile:

Very simple and easy to use for the customer, easy to read and understand for staff.

Nachteile:

N/A

Worth the expense

Kommentare: Excellent......................................

Vorteile:

Clients love the convenience; less work and time on phone

Nachteile:

Need to be careful of time zone ............................................

Hospital Manager

Vorteile:

Live updates in both vetstoria and practice management system.

Nachteile:

I am not sure yet as we haven't gone live.

Great Software

Kommentare: Vetstoria has been great and extremely flexible. They are willing to do what it takes to make clients happy.
We only experienced down-time once in about a year and a half of using them. It was for about 2 days, but they were working on the malfunction ever since the moment we brought it to their attention.

Vorteile:

I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The

Nachteile:

The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed.

Excellent Customer Service

Kommentare: Excellent. Great customer service and super responsive and helpful.

Vorteile:

They are very responsive and detail oriented. Always able to assist with what is needed for your practice.

Nachteile:

It would be great to have a 30min slot function instead of just 15mins

I love to work with Vetstoria

Kommentare: Very friendly people working at Vetsoria and are very helpfull

Vorteile:

It is easy to use. Very easy integrated in our software system Animana from Idexx and also easy to connect with our website and FB page. Clients make appointmenst every day and it save us time because we don't have to answer these kind of phone calls.

Nachteile:

The new widget where people can make an appointment on every page is very nice, but not so clientfriendly when you as a customer have to click it away on every page.

An excellent service

Kommentare: About 400 clients book an appointment via Vetstoria every month, saving us time and allowing clients to book at any time of the day or night

Vorteile:

This is so easy to use and the clients are really happy to access the service and use it to make bookings

Nachteile:

The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day

Great customer support

Kommentare: Good.

Vorteile:

Very helpful customer support who will alter and amend things very quickly

Nachteile:

It is quite difficult to navigate and alter as an admin, but customer service do it for me now.

Review

Kommentare: Positive

Vorteile:

Less phone traffic. Ability to tell clients about practice policies. Stats and analysis. Customer service, helpful and supportive.

Nachteile:

Would be helpful if clients could mark themselves as arrived but somehow confirmed by gps. Would be good if easy and not expensive to do prepayment for new clients to avoid no shows. How new cards are created not ideal, seems to put first and 2nd name in surname ext

Vetstoria is a Great help to Reception Team

Kommentare: Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.

Vorteile:

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

Nachteile:

Would like to see a feature added to Facebook as a Book Now option.

Thank you VetStoria

Vorteile:

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

Nachteile:

I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product.

Looking forward to working with vetstoria

Kommentare: so far our experience has been very positive and helpful, so looking forward to go live next week

Vorteile:

We are very much looking forward to having a few less phones calls, and clients being able to book appointments at any time of the day, even when we are closed

Nachteile:

Unsure of cons as yet as only just signed up and go live next week :-)

Vetstoria is a great way to integrate your online booking

Kommentare: Great customer support from CSR- really positive experience

Vorteile:

Good integration with our PMS in general. Quite easy to use and understand. Convenient for clients

Nachteile:

Matching clients registering online with slightly different details could be improved, especially with those on our pet health club as these all have PHC after the pet's name.

excellent

Kommentare: great. pretty simple and straightforward, intuitive

Vorteile:

options for clients after hours, versatility, multi functionality

Nachteile:

the information technology set up blahahah

Great Experience

Kommentare: Really impressed with the system and the integration with our practice management system

Vorteile:

Easy to use, easy to navigate around the website. easy for clients

Nachteile:

Nothing to add here happy with everything

Good system

Kommentare: good product - easy to use - once platform
Integrated well

Vorteile:

good clear system - simple set up Online booking options are clear

Nachteile:

no communication function as a vet its noice to be able to communicate with pet owners