DonorView Erfahrungen

We Love Donorview

Kommentare: I have loved it. The customer service has been great, they answer my emails immediately. And it has simplified my life treamendously.

Vorteile:

The versatility, I shopped around for months looking for something that would be able to fit my unique fundraiser. Donorview, while not super flashy like some of the others...checked every single one of my boxes. It has P2P, ticket sales, silent auction, text campaigne....tons of different features!

Nachteile:

I wish that we had paid more to get a full training up front. I'm positive that there are more features that I could have been using, but don't know of because I didn't have a formal training.

Donor Management Made Easy

Kommentare: Excellent!

Vorteile:

DonorView is very user-friendly, which for me was one of the main selling points. Before moving to DonorView, we used a donor management system that was clunky, convoluted, and overall just too big for an organization like ours. DonorView made life a lot easier - combining a way to organize constituents better, maintain e-communication, run reports for metrics, and seamlessly fit with the look and feel of our website to attract more donors. The support is also top notch - when we have a question or a problem, the DonorView team is very communicative and committed to finding a solution. If we need fields added to profiles, etc. DonorView is very accommodating.

Nachteile:

This is likely due to my own shortcomings rather than a flaw with DonorView (I am not trained in web design, etc.) but I sometimes have trouble with the e-mail templates. Like I previously mentioned, anytime I have a question or issue, the team helps me fix it promptly.

Not at all what we thought it would be

Vorteile:

The automated notifications were nice and I like being able to save reports and donor views for different looks.

Nachteile:

The system is just overall difficult to use and a lot of the functionality we were shown during our demo ended up being add-ons that we couldn't afford. Overall, it makes targeted communication with donors difficult and limits my ability to speak to donors the way I'd like.

Donor View

Kommentare: I have had a great experience with donor view especially with their customer service. They have always been very prompt in responding and extremely helpful.

Vorteile:

The overview of all events summaries and how easy it is to export reporting

Nachteile:

It doesn't have all of the event planning abilities that I need.

DonorView is Fantastic! Exactly what we need.

Kommentare: We really like DonorView. We came from Giftworks and Paypal, and DonorView is incredible. The system is incredible smart and well thought out.

Vorteile:

Donorview is extremely customizable. It is easy to input new constituents, and the fluidity in which the events, fundraising, and constituent modules interact is fantastic. We like that we can do survey's in the system itself and track responses. Reports are easy to pull. We also like that when we do encounter problems, customer support returns out email and helps out quickly during business hours. They have implemented features for us when we request and are happy to help in any way possible.

Nachteile:

The biggest downside to DonorView is that support is only available during normal business hours. We do a lot of evening and weekend events, and support is not available then. I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard. DonorView is also fabulous at implementing new feature requests, but they aren't great at telling you that they have done so! I have absolutely discovered by accident that something I requested was done.

Not pleased

Kommentare: Disappointing. Very Disappointing Disappointing.

Vorteile:

Nothing. Absolutely Nothing. Nothing....

Nachteile:

Cumbersome. Very Cumbersome. Cumbersome.

Excellent All-In-One Solution for Event Management and CRM

Kommentare: The support team has been very responsive. I would always get a response to my question within the next business day. And I had quite a few questions in the beginning as I was learning the system! The training videos were also quite helpful.

Vorteile:

We use DonorView for our annual golf outing. DonorView has everything all in one system - CRM, mobile auctions, online registration, event management, text messaging, email, etc. All at a reasonable price. I don't have to work with multiple systems, or export/import data, because it's all right there. I did a lot of research and could not find anything similar. In fact, I had other non-profit software companies tell me that a software solution that combines CRM and event management doesn't exist. I'm happy to say that it does!

Nachteile:

My biggest con is that the mobile app needs some work, as we had issues with it at our event. Also, as with any software, there are always new features and things you wish it would do. For example, I would like to be able to do partial payments for sponsorships and from multiple constituents. The DonorView team seems open to new feature requests. And for the most part, the software is quite robust.

Finding the right tool at the right price

Kommentare: It was an easy to get Sales involved in several meetings as not all the players were available at the same time. The cutover was a breeze and they even went above and beyond our expectations when additional data needed to be transferred across networks. After 2 years, DonorView is still welcoming our input and looking to enhance their system. This product is easy and cost effective for us.

Vorteile:

Customer Support. Some people think Customer Service occurs only when you purchase a product but actually it starts when the product is first introduced. How well the team responds to your questions and offer real solutions tells a lot. Are they willing to answer same questions over and over. Then as soon as the transfer of data occurs, how quick will they respond. DonorView is excellent in this area while meeting the needs of our business.

Nachteile:

While there were a lot of options editing written communication, some options I was used to were not there. However, through their Customer Service and Support Team, those deficiencies were enhanced to meet our needs. Great job listening to customer.

Everything Non-Profits Need in one location

Kommentare: Our experience has been amazing. The support that everyone at DV gives to their clients is amazing and 100000000% better than what we received with the other software we were using.

Vorteile:

We had Raiser's Edge prior to moving to Donorview. One of the things we like most is the ability to pull reports within seconds and with ease. Raiser's Edge was too complicated when it came to reports. DonorView makes it so simple.

Nachteile:

The thing we like least about the software is the membership feature, but that has nothing to do with how good or bad it is, we just haven't had a reason to use that aspect yet so can't really comment on it beyond that.

Donorview Review

Kommentare: Overall, we still really like the product, but more training for the trainers would be ideal. Make sure organizations are aware of the exact items they get to use before making them sound free.

Vorteile:

I love that Donorview has the capability to help hold all of our information. As a non profit organization, it is so easy to get lost having to use multiple different software programs for donor management, fundraising events, etc. With donorview, everything is here- like a "one stop shop".

Nachteile:

We had a great introduction/ tour of donorview, the sales man was wonderful and insightful. This all sounded like an amazing deal, especially for the price. However, as we have started using the program more, a lot of the options we had discussed during the initial meeting turned out to be some or of add on. One(s) that we would need to pay for (on top of the initial costs) in order to use. This was very discouraging. And the training videos are also added expenses.

DonorView is great for a variety of uses.

Vorteile:

DonorView is pretty user friendly. Once things are figured out, and utilized a few times, it is relatively easy moving forward. Sending emails, managing constituent information, and creating newsletters work well with this program.

Nachteile:

When using the Constituents link, at times it would save a step if the back arrow lead to the alphabetized page that had just been used instead of going back to the first page at the top of the alphabet every time.

Easy to use

Vorteile:

I found it easy to use right away and it seems really customizable.

Nachteile:

Data management isn't very fun, so I can't really complain. It is what it is.

Great price for Donor management software.

Kommentare: Super quick support when needed - quick replies whenever we are needing support.

Vorteile:

I like the email templates and the ease of sending out mass emails to donors.

Nachteile:

The software feels a little outdated and can be slow when creating email templates for mailouts. I also feel like the website and donor pages could be updated for a more modern look and feel. User-friendly but could be improved.

A great concept but not ready for prime time

Kommentare: I'm not looking to switch away from DonorView, simply because it's better than the patchwork of applications we were using and it's in our budget as a non-profit. I'm still holding out hope that DV will start putting some investment into seriously improving their product for the end user, especially for power users who are responsible for maintaining enterprise data. If they don't, I'm worried that the company will go belly up. But for now, I'm sticking with it despite how frustrating the system is to actually use in the real world.

Vorteile:

The idea behind DonorView is great. You keep everything in one place to get a 360-degree view of your constituents and replace all the various individual systems for email, web forms, payments, events, donor tracking, CRM, etc. And you do it at an affordable price. All these features are, in fact, in the system, which is wonderful. It's in the execution things start breaking down.

Nachteile:

When we signed on to DV over a year ago, I knew there were practical problems with the system but hoped they had an aggressive development team which would stay competitive by continually improving the product. By now, it's apparent that they do not have an aggressive development team and appear to be putting almost no effort into improving their product to stay competitive, which is frustrating for the user and makes us worried that the company may fail and leave us hanging. DV obviously doesn't use this system themselves, at least not in the full way it's intended to be used, or I'm sure the more glaring problems would have been solved by now. There is no power-user interface. You can only search for constituent records with a single string across all fields, for example, rather than being able to search for combinations of field values with wildcards. You lose your found set whenever you drill down — extremely frustrating. You cannot edit multiple records at once if you find a widespread problem (although DV will offer to write an ad hoc script for a fee). Constituents can create duplicate records without the system flagging that event for you. Couples with individual records can use a DV campaign page to donate as a couple, creating a third record, and there's no automated way to split that out to the pre-existing records. You can use a "Family" field to create households, but there's no way to tell the system that you want to mail to some of those households as a household (e.g. we have some donors who tell us they want a single mailer every time, yet they don't always donate, purchase, or volunteer as a couple, so there's no automated way to ensure that they get just one mailer — it has to be done manually every time). Also, the email "templates" are not templates, they're just saved emails. Actual templates would be so much easier to work with. DV has effectively locked down certain design choices by preventing override, which is a real pain when their choices are bad, such as a hard-to-read gray font — I had to go in and tinker with the code to stop the system from ignoring my commands to use a darker font. You can't create any conditional auto-completes (e.g. having all new constituent records within certain cities, ZIPs, and counties automatically fill in a Service Area field). The list goes on. In short, DV doesn't really pay attention to the needs of the actual user in the field and they don't seem at all focused on creating a superior product for the end user.

Bang for the Buck

Kommentare: We've been with DonorView since 2017. Overall, we enjoy our use of it. We realize there are things within it we have not even touched yet. This CRM has widespread capabilities.

Vorteile:

We looked at multiple CRMs before choosing DonorView. The overall feel of this CRM is very manageable. Things we were not able to figure out, their CS support has been wonderful.DonorView is the hub for us - volunteer tracking, donations, events, donation pages.

Nachteile:

Some reports are hard to figure out how to build. The fundraising side and CRM sides don't talk the way I would like them to sometimes. There also has not been a "global" replacement feature.. or global anything yet.

Easy to Use Software

Kommentare: Donorview has taken the guesswork out of so much for us. They even designed our webpage, and the webpage service has been vital to the mission. Donor information is easy to locate & track. This software is straightforward to use.

Vorteile:

We love the ease of the software. Simple to learn. Makes email marketing & fundraising fun to use. Makes donor relations better.

Nachteile:

The least favorite would be not reaching a live person. However, they quickly get back to you and take time to resolve the issue and help you navigate through the software.

Robust Donation and Donor Management tool

Kommentare: Overall, it's a robust system with a lower learning curve for organizations looking to use a CRM and Donation system for the first time.

Vorteile:

The ability to be up and running immediately was key. Integration of our date from another system was pretty seamless. Taking online donations, tracking contributions, keep track of donors and managing their information is pretty easy with DonorView. Customer service is very responsive to emails, and will jump on a call if you require assistance.

Nachteile:

Their pricing could be a little easier to understand. While they have a lower price for smaller non-profits like us, their overall pricing is tied to the number of donor records you have, so we ended up back at a much higher price than we started with. They also have unique pricing for different features within the software, which aren't clearly defined.

Very helpful!

Kommentare: For the most part, I have no complaints. It is very useful software.

Vorteile:

I only use this program to enter new people and record interactions. It is a wonderful tool to be able to keep track of not only their personal information (address, phone, email) but also make notes to help you remember connections that you have made and with whom. There is a place to enter their availability as well. For instance, I planned a "Christmas Wrapping Party", and was able to enter each person that participated. Next year, that list can be pulled up, and I have all of their contact information at hand!

Nachteile:

There are many things that I still need to learn. My only complaint is that I have lost things in DV. It did not "save" for some reason.

Donorview is Affordable and Has Launched our Online Giving in New Ways

Vorteile:

We like the flexibility the software gives. Our recurring donors love being able to have their own donor portal and set up and change their recurring donations.

Nachteile:

The initial conversion had its challenges but after several weeks we were able to work with the DV team and get things the way we needed them.

Yay DonorView!

Kommentare: Overall DonorView has really helped us regain ability to organize all our incoming donations, donor information, volunteer information, and more. We have been able to keep all our important information in one plan and do so with ease.

Vorteile:

What we love most about DonorView is how easy it is to use and simplicity of its functions. We started using this program a few months ago now and its so easy to learn all the features and they did a fantastic job creating support videos and questions/answers. We love the interactive ability for donors as well to use. The best part is definitely the customer service - if there has ever been any confusion or questions, the employees of DonorView have done a tremendous job at facilitating any issues or even creating new features and etc. Overall fantastic program.

Nachteile:

The only thing I can really think of would be in regards to my PRO point of its simplicity. In just a couple areas it could be too simple and limiting.

Donor View is a great product for Non-profits

Kommentare: Great product, easy to use and very easy to migrate from one system to another with great customer support.

Vorteile:

User friendly, easy to use with many features that are inclusive of all items that a non profit would need to use in one product.

Nachteile:

Nothing that I can even think of that we have had any issues with.

Great value for the cost plus attentive staff and excellent customer service!

Kommentare: We are able to have a donor-centered fundraising approach, which is essential for our philanthropic culture!

Vorteile:

Having all donor information in one spot with donation to donation tracking, reporting, and communication options. Many capabilities within this one aspect of the software

Nachteile:

We have not integrated with QuickBooks yet. We used online auction with mobile bidding in its early stages and there were some hiccups - fortunately the Donor View team made some updates and we are very excited to use it again and again!

Great Software + Awesome Staff!

Vorteile:

The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

Nachteile:

I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

Great tool for donor management

Kommentare: So far my experience has been good, although I ultimately decided to use another software long term.

Vorteile:

Easy to track donor contact information, giving history, reporting, and other valuable data

Nachteile:

It took me some time to understand how to use the software and I've had some technical issues with it, but nothing that technical support could not handle

Just switched and am enjoying an easier and more integrated system.

Kommentare: I got a more comprehensive system for equal or less money. Got more stuff than I had with my old system, such as the donor pages, and the donor portal. It is much more visually pleasing and can manage grants much better.

Vorteile:

Reporting is easier, visuals are nicer, grant management is great. Excited to use the peer to peer system. Its very comprehensive and you don't have to pay extra to add all the components.

Nachteile:

The only thing I don't like is that you can't upload a template to be mail merged. Maybe they'll fix that soon!