Netchex Erfahrungen

Netchex is always eager to help me with any question that I have. They are so knowledgeable.

Kommentare: We use this for benefits and payroll. It works perfect for us.
I even had one of the service reps call me on a Saturday to answer my question because I was at work and needed help.

Vorteile:

The website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.

Netchex has the best value with innovative products for the company and HR Administrators

Kommentare: Netchex has so many learning tools, one-on-one training and webinars to help you learn the products with a dedicated team of customer care representatives that are always willing to go above and beyond to provide knowledgeable instruction and advise. We couldn't have accomplished the growth in our company without these products. Our company goal is to be the leading employer in our area and Netchex/Hireology has been a huge factor in providing tools to make that happen.

Vorteile:

The Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees. The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed. The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use!

Nachteile:

The HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings. Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle.

Regret the Choice now

Kommentare: I have been with them for like 9 years now, and have explained above why I have been with them. I do not want to go thru the hassle and pain of transferring the enormous data over to a new software, waste of time, money, energy. But I might reach the end of my patience soon, and just move to another one.

Vorteile:

Well, it is like any other payroll software. When I selected it about 9 years ago, I had other options, but their representative was very persistent and offered a good price. At that time, I used to travel often and was looking for a software where I could do my payroll online and this was one of the features offered, so I opted for it. Like I said there were options, and all the softwares I was looking at offered it, so it was a question of making a choice and I made it.

Nachteile:

For about 8 years, we had the swipe clock, and there was definitely the issue of 'buddy punching', so we decided to do the biometric clock. Again, I had a couple of other options, but I am sure everyone is aware of how much time and energy goes into inputting data for all the employees. Only one of our companies has 100 employees and we have more than one. It is a laborious task, which I already went thru when I moved from another software to this one. It was a painful procedure, inputting socials, dates of birth, addresses, telephone numbers, exemptions and what have you. Having gone through it once, I wouldn't want to do it again, which is the only reason, I am hesitant to move to another company. Well my problems started when we moved to the biometric clock. Either they have not given us the right hardware, or I don't know. But almost every 2 weeks, I see the punches from the clock have not uploaded to the software. In the 8 years that I had the previous clock, it might have happened maybe 4 times, so an average of once in 2 years, that was ok right. But this is like once every 2 weeks, and I have informed them. they replaced the clock once, but the same thing is happening again, so maybe it is a software compatability. But if is frustrating. Wastes a lot of my time, and they don't seem to have an answer

All The Work of A Large HR Department

Kommentare: We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford!

Vorteile:

I have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks!

Nachteile:

The scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient.

Outstanding HRIS service!

Kommentare: Customer service has always been exceptional! Terrific program and worth the price.

Vorteile:

Payroll and benefits. Integration back in was not easy. Today, implementation of programs in smoother with may walk-throughs and support.

Nachteile:

Benefits has always been my qualm since 2017. Benefits overhaul has been on the roadmap way too long.

Using Netchex has made much of our payroll and HR processes so much easier.

Kommentare: Our overall experience with Netchex has been great. We really appreciate the elimination of paperwork with the hiring and onboarding process as this saves us time as payroll administrators and gives our employees the ability to fill out the necessary forms online whenever it works best for them. The product seems very sophisticated and the service team has always been very helpful whenever issues do arise.

Vorteile:

Our favorite part about this product is how it services the entire lifecycle of the employee. It begins with hiring and putting out adds and continues through onboarding and payroll once they are employed. You can also set up helpful templates to contact interviewees or soon-to-be employees to let them know about any paper work they need to complete (all online!) or to simply send them an email you set up beforehand. The entire process can be tailored to fit however you would like it to look.

Nachteile:

There are some areas within payroll that we wish would be more flexible and editable to match our specific needs. As with many payroll products, there are limitations with how reports can be tailored and we simply have to filter or manipulate the date into what we need it to show.

Great addition to a small business

Kommentare: I've had a great experience. From the start, they helped us transition away from our old company and guided me to get started. Tech support is always quick in answering my questions and finding a solution.

Vorteile:

I like the options for add-ons as my company grows and has a need for more features. I can add them on ala carte when needed. The functionality is easy and smooth and they have so much training to get you started.

Nachteile:

I don't have anything I dislike, as time progresses, they fix and improve little things to keep moving forward.

Netchex offer a great product!

Kommentare: Netchex has been great and truly helped our company move in the right direction with online timeclock and payroll.

Vorteile:

Netchex is any easy to use point and click payroll, attendance software. The ease of switch to Netchex from our previous online payroll platform was appreciated. They set up multiple training sessions with our Administration and Office Manager teams to ensure ease of use. They have been helpful in answer all of our questions and making the transfer seamless.

Nachteile:

The onboarding process seems slightly redundant for our new employees. They are required to attach documents for every step of the process, even if there is not necessarily one to attach. We have received some complaints there, but otherwise all is good.

Very Satisfied

Kommentare: Still exploring more as there is so much you can get from Netchex

Vorteile:

Very user friendly and Awesome customer support

Nachteile:

I don't think there is anything I can think of

Better than it was originally

Kommentare: Overall it has been easy to deal with lately but there have been bugs in the past

Vorteile:

Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out.

Nachteile:

It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away.

Lacking in honest sales staff and transparency on lack of upgrades to growing companies.

Kommentare: We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.

Vorteile:

Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

Nachteile:

1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract. 2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out. 3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients. 4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

The customer support team is friendly and prompt. Netchex has been a great asset for our department.

Kommentare: This software has allowed our company to automate several tasks that were previously done on paper and required more manual labor. This software has also created more time for the employees in our department to focus their time and efforts on other areas that have increased our productivity.

Vorteile:

This software has been utilized at my previous company, as well as where I am currently employed and it has been an overall great experience. This software has allowed us to automate processes across all of our locations and begin laying the foundation to implement a uniform system for our company as a whole.

Nachteile:

One of the things I like the least is the amount of times the site gets overloaded with users and stops working, or will kick me out while actively working on something. I have been kicked out while hiring a new employee, and even while processing payroll. That is certainly the most frustrating thing about this software.

The ease of use with Netchex was apparent from the beginning!

Kommentare: There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!!

Vorteile:

From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

my overall experience with Netchex its great.

Kommentare: the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc...

Vorteile:

i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

Nachteile:

What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

Very supportive staff even with the "little" things.

Vorteile:

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Nachteile:

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

Easily used and understood by any employee

Kommentare: Great for seeing our team and how their over time or daily hours are coming in.

Vorteile:

It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

Nachteile:

It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

Great customer service and very user friendly system

Vorteile:

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Nachteile:

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

My experience with this software has been a great one. Awesome to be exact.

Kommentare: The benefits that we get from this software is amazing. We can get more work done in less time.

Vorteile:

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

Nachteile:

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

User Friendly and Great Customer Service

Kommentare: Netchex has been wonderful to work with. They are very responsive to any issues that we may face and follow up timely. The program is extremely easy to navigate.

Vorteile:

Netchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.

Nachteile:

Glitches with the time clock punch features.

Payroll rolls smoothly along

Kommentare: Payroll, Benefits and ACA reporting all in one software

Vorteile:

There are lots of components in one package. Customer Services is very helpful. Ease of use is helpful on the administrative end, as well as the user end.

Nachteile:

Some components are difficult to work and training provided is sometimes not very helpful and has to be self taught

Netchex is the BEST!

Kommentare: Ease of use and great customer service when I questions or concerns.

Vorteile:

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Nachteile:

Nothing. It has everything we need to process payroll and manage our employees.

Best Customer Service!

Vorteile:

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

Nachteile:

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

Netchex

Kommentare: We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

Vorteile:

This software is very user friendly. Hiring new hires is self explanatory.

Nachteile:

Slow downs and web pages not loading correctly.

It takes too many steps to see a report. I can't figure out how to see reports on my iphone

Vorteile:

It is easy to enter payroll and new employee info. I like the publisher feature where I can customize reports and export them to excel.

Nachteile:

Too many steps to see a report and I can't figure out how to see reports on my iphone, specifically a General Ledger transaction report

User friendly- Great Support

Vorteile:

Benefits administration, HRIS, the system is easy to navigate. Love it’s employee friendly and they can easily access and update their own information. Support team is phenomenal!! Any question they are on it and very responsive, an extension of our internal team.

Nachteile:

Time and attendance for semi-monthly payrolls. Better earnings entry need for entering into time cards insteyof time sheets.