Medallia Concierge Erfahrungen

A must have! Pays for itself.

Kommentare: Increased sales and helps communicate specials/offers in a timely manor.

Vorteile:

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Nachteile:

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

From our customer's viewpoint, the ease of ordering products from our company has increased ten-fold

Kommentare: ZIngle is what we call "win-the-tie-breaker." We strive to be better at every level of product quality and customer service, and we think we are. However, their will come a time when we will find ourselves equal to a competitor from the customer's standpoint. Ease of ordering may very well be the tie breaker which helps us maintain that customer. We'll never know unless they tell us but there is no way my competition has thought of something better than Zingle; certainly not for the money we pay anyway.

Vorteile:

We wanted a way to get into our customer's pockets literally. Understanding the nature of people and their communication expectations, all schools of thought lead to Zingle. Certainly when a customer pick ups the phone, they expect someone to answer. This is challenging because the phone is only going to ring for ten seconds before they hang up. Furthermore, people are getting less likely to make this call. Expectations regarding an email response vary but timeframes tend to be more leniant. When it comes to text, people, quite frankly, can get their feelings hurt or even angry if you don't answer them immediately. We accept orders 24 hours a day. No one person can respond in an instant 24 hours a day. So if my customer has one number going to multiple people, they get the immediate attention they desire and it's up to us to know who is responsible to answer that text. Most companies don't know how many customers they lose because they cannot reach to someone. But I know how many we lose...zero. We also use it for dispatching our truck drivers. The concept is the same. They require information and assistance 24 hours a day. But they cannot know who is on-call or vacation or out sick. So they have one number to text and someone will see it 24/7/365. This is the best dispatching tool ever. Imagine being stuck on the interstate with a flat tire or lost and having to call numerous numbers trying to reach someone for help. With us, we are one text away.

Nachteile:

The desktop works flawlessly but the Iphone app needs a little work. We work around it because we are Southern-Capitalist-Minded and we can work around anything.

Zingle is Amazing

Vorteile:

Zingle has created an innovative communication platform for our guests. Our hotel guests absolutely love being able to text us! It's a more convenient means of communication for them and it's easy for our associates to respond.

Nachteile:

Sometimes Zingle can be a little "glitchy." Examples include profile information not updating from stay to stay therefore requests may be delivered to the wrong room. Also it would be nice if Zingle had a feature where we could close conversations in bulk. Other than the glitches it is a great program.

Great text messaging Application!

Kommentare: From a guest experience and satisfaction standpoint, Zingle has helped increase our overall satisfaction
scores with our guests. Our guests really appreciate being able to use this service and even communicate with us after they have departed. What makes me happy the most is the fact that guests actually write about it on TripAdvisor, which shows that when we take care of our guests, they do notice it.

Vorteile:

Utilizing a product like Zingle provides our guests the convenience they need when it comes to requesting things they need without waiting on the phone or in line, which saves both our staff and guests time. Also, Zingle’s instant translation feature enables our staff to respond to international guests where English is not their first language. If a guest texts us in Spanish, our staff sees it in English, and vice versa, which is great because we can communicate with guests in any language they choose. Zingle integrated our Oracle Opera PMS and our ticketing system Amadeus HotSOS into Zingle. The integration provided us with guest data and streamlined processes that enable us to provide a quicker and more efficient service. Zingle saves our front desk from having to write down every guest request, and then input it into the ticketing system, all requests are taken care of with Zingle. When our guest sends a text message request via Zingle, the message gets automatically sent to the right department and the HotSOS service ticket is created seamlessly.

Nachteile:

Love the software! It is extremely friendly!

Hotel Staff Approved!

Kommentare: Working in a luxury hotel environment with high-need guests can be challenging. Zingle has helped us to simplify and streamline many of our processes. In the past, we would call each guest 15 minutes after they were given keys to their room. Now we add a tag and 15 minutes later the guest receives an automated message. This helps us to avoid negative reviews based on dissatisfaction of room type, etc.

Vorteile:

I love that we can set up templates to quickly and easy text our guest for a variety of reasons. It's super simple to edit the templates on the fly so that they come across as more personal and unique. We have a lot of hotel guests that are shocked when they learn it's hotel staff on the other end! I also really love that the system will close out text messages that just say things like "thanks" or "great", etc.

Nachteile:

Lately, we've been having issues opening messages or notifications not working despite turning them on permanently but they are small hiccups that I'm sure are equally due to Chrome issues, rather than actual zingle issues.

Always helpful

Kommentare: My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this! It was that easy! Thank you for making it so simple!!!

Vorteile:

In house messaging was a breeze!!! With just typing in new messages with the word in it allowed me to message all our in house guest at one time!

Nachteile:

There was nothing I didn’t like! The program was very easy

Beyond expectations. Innovative, responsive and open to new ideas.

Kommentare: Customer retention, improved customer service, brand awareness and ability to communicate with staff in a quick and efficient manner.

Vorteile:

The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Nachteile:

In ability to create or edit the scheduled automations. There have been a few service hiccups since our launch.

One of the easiest ways to communicate

Kommentare: I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

Vorteile:

I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well. The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.

Nachteile:

We didn't have a lot of difficulties while using it, the only problem was that it didn't let us send mass messages to our clients, so it had to be one by one, but apart from that problem, it was all excellent.

Great Service

Kommentare: very happy with the product

Vorteile:

We at AMPM Group are very pleased with the service, it allows customers to reach our support team 24/7 and never miss a beat as everyone on the team is able to access it.

Nachteile:

the only con is that the software needs to shut down for short periods of time. unfortunately it is part of making it better, but still is the only downside when customers reach our 24/7

Satisfaction

Kommentare: Overall it is the best software I have used for texting, managing clients request and fast service!

Vorteile:

It is all we need to text, follow our clients request. Very easy to manage.

Nachteile:

Cant send a large text in 2 or 3 messages automatically.

Pamela Lorraine's Zingle review

Kommentare: I think it's an excellent tool for our timeshare company.

Vorteile:

This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send.

Nachteile:

Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it.

Zingle is easy to use, intuitive, and makes communication so much easier.

Kommentare: It makes doing my job extremely easy. We depend upon it to run the business, and I am so glad it works so well, and takes up so little processing power! Also, it's nice to be able to communicate via single phone number, rather than switching numbers or call-forwarding. Thanks, Zingle!

Vorteile:

Custom notification settings, desktop notifications, and the mobile app. The mobile app is now available for Android, which has made taking my job on the go even easier.

Nachteile:

Occasionally experiences delays which turn off the sound. The tags are not easy to use any more-- the older version of the software had a tagging system that made more sense. Now there's a new option "segment" which doesn't make as much sense to use.

A convenient tool for our guests and associates

Vorteile:

What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Nachteile:

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

ZINGLE IS GREAT!

Kommentare: Zingle has benefit our company tremendously! overall we are pleased with how easy and clear it is to work with this software.

Vorteile:

How easy and useful it is. Everyone on our company use it and makes our daily routine more accessible.

Nachteile:

n/a I don't find anything that I dislike.

Wonderful, well thought out product. Great communication tool for modern times.

Kommentare: Easy, quick and reliable communication that with our customers.

Vorteile:

This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.

Nachteile:

More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!

Review

Kommentare: Very positive, much more resident interaction

Vorteile:

Ease of use and communication. Interface is very user friendly.

Nachteile:

Needs more flexibility with multiple phone lines

Absolutely helpful and user friendly

Vorteile:

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Nachteile:

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

Frustrating product and awful customer service

Kommentare: Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches

Vorteile:

At this point, there isn't much to like about Zingle.

Nachteile:

The customer service was awful plus there are lots of glitches with the software.

Simple to use

Kommentare: Absolutely love it and our customers do as well.

Vorteile:

This is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these.

Nachteile:

Reporting could be better, but still works for what I need.

I really love that we can communicate as a team to our clients

Vorteile:

Love that we can schedule texts. Love that we can send group texts by inserting names so it looks individual.

Nachteile:

The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.

I work for a private business club. Our Members love being able to access Senior staff so quickly!

Kommentare: It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.

Vorteile:

How easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club.

Nachteile:

Thank it does not automatically update. I would like it to move in real-time and have a better understanding of automations.

Keeps me updated, organized & is a valuable cross check tool with registration check ins, check outs

Kommentare: Keeps everything readily available and organized.

Vorteile:

The program is very user friendly and variable options that keeps everything organized and readily available.

Nachteile:

I would love it if it responded a little faster but that just might be our system! Also When I sign in I need to make sure other people are signed out, or the system automatically comes up in their name.

great

Kommentare: it has been a great experience

Vorteile:

how it makes communicating with guest so simple

Nachteile:

importing contacts has some issues. but manually unputting contacts works just as well if not better

Zingle

Kommentare: Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Vorteile:

It allows text real time to the recipient.

Nachteile:

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

Vorteile:

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!