All Payer Exchange Bewertungen
von All Payer Exchange1 / 5 1 Bewertung
Bewertet am 29.4.2019
Customer Support is no longer available.
Kommentare: Horrible. Do not sign with this company. They are more trouble then they are worth. Why is there no communication? Not enough staff? To many customers to handle the work load? Cheap? Overworked staff? Terrible to work for? Burnt out employees? The owners do not care once the check is cashed and in their bank accounts.
Vorteile: When we first started with APEX, 7 years ago, it was great. Customer support would have a live person answering the phone and assisting with the problem immediately. The would show you how to correct the errors and what to look for.The ability to see the statuses of claims is helpful to track them. The ability to adjust claims before sending them to the insurances is terrific since our software limits changes.
Nachteile: There are items the user is unable to fix if a claim is rejected in the edit processes. Customer support no longer has live representatives. You leave a message. I have been unable to speak to a real person in over 4 months when their software started to not work well. I call and leave messages, I use the software message center and I email, I have had no response. I have claims sitting in their software that have not been received by the insurance companies. These claims have errors like duplicate diagnosis, however the diagnosis on the claims that I can see are all different. There are claims sitting in the submitted status and have not been received by the insurances. Customer support has not fixed these errors and the claims are months old. I will have to print and mail the claims to the insurance companies in order to be paid. The sales department does not have live representatives now either. No one returns calls.