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Über Intulse

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Vorteile:

The integrations have saved me an incredible amount of money.

Nachteile:

There have been a few times that we've been unable to get the software to load but otherwise no serious issues.

Bewertungen zu Intulse

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,5/10

Intulse hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 133 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (133)

Byron
Byron
Financial Associate in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

How Intulse Changed My Business

5,0 vor 6 Jahren

Vorteile:

Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!" Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android) If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business. Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Nachteile:

What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Antwort von Intulse

vor 6 Jahren

Byron, We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

Catherine
CEO in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Right Time For Change

5,0 vor 2 Jahren

Kommentare: Customer Service is excellent and if you are comfortable with technology you can do most of the setup and changes yourself, which is what I prefer. The sound quality is amazing I have never had any issues whatsoever.

Vorteile:

At a time when compliance demanded a quick turn of our companies work flow, we were able to integrate the phone and call recording features directly with our current CRM for seamless integration. We had very little time to find learn and implement the product and we were pleasantly surprised that everything went so well. The setup was so easy and the team was so responsive. In speaking with others in my industry we were ready to go live when others were still searching for their solutions.

Nachteile:

I think some features I wanted initially only because I was not used to the system. I would like to see the phone screen somehow become part of the actual dashboard. All the features are on the dashboard, so you have to go back and forth to use the keypaid, which is a little cumbersome. The fax feature is very very basic. I would like to see additional options such as receiving a notification without receiving an attachment, which is what I had with my current provider. I am required to save a fax confirmation sheet and not a report, but due to HIPAA I do not want the PHI documents being mailed back to me which defeats the purpose of the fax.

Antwort von Intulse

vor 2 Jahren

Catherine, First off, thank you for this fantastic review. We truly appreciate your insight and observations of the system functionality, as well as your input into ways in which our app can be improved for both calling and faxing. Secondly, we absolutely love the fact that you have taken advantage of our excellent customer support team as well as your thoughts on the call quality. I'll be sure to pass your feedback along to the development team as feature requests. Thanks again! Intulse (Kevin K)

Ralph
Managing Partner in USA
Bankwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Intulse Phone System

3,0 vor 2 Jahren

Kommentare: The sales portion was great. The customer service after that point has been lacking.

Vorteile:

The VOIP phone capabilities were nice, the voicemail system emailing voicemails to us was nice.

Nachteile:

I have found the phones themselves to be fairly easy to use but the software seems to be lacking. It is unclear how to use auto attendant, I still don't know that we have it set up correctly and the customer support is not helpful. I do not believe we have our call tree set up as efficiently as we could or voicemail system but the customer support has not been helpful and we are trying to keep our small business running and do not have the time to also figure out the ins and outs of our phone system.

Antwort von Intulse

vor 2 Jahren

Ralph, appreciate the review! Sorry to hear that the customer service has not served you well, as we typically get excellent reviews in this area. I will have someone reach out to you and make a plan to get this resolved. Thanks again and my apologies for the rough sailing until now.

Joel
CSR/Phone Admin in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product at a great price!

5,0 vor 5 Jahren

Vorteile:

The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. [SENSITIVE CONTENT HIDDEN] and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease!

Nachteile:

As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself.

Antwort von Intulse

vor 5 Jahren

Hey Joel, Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' ! Thanks so very much!

Zachary
Producer in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Hinlel Insurance Review

5,0 vor 2 Jahren

Kommentare: It has really made things easier for us which will allow for higher levels of production etc.

Vorteile:

It has made transferring calls, parking calls, and voicemail so much better than anything Comcast could offer.

Nachteile:

We have had some employees complain about a dropped call here or there but overall it seems like great connection. Im sure these things will get better in time.

Antwort von Intulse

vor 2 Jahren

Zach, thanks so much for the great review! We really love serving local businesses and helping them improve their overall efficiencies and effectiveness in communications. Thanks again for trusting us!

Jacquie
Broker in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We Love Intulse!

5,0 vor 2 Jahren

Kommentare: Overall, we have had a great experience. it connects well with our CRM and makes it easy for us to pull up client accounts when they call in.

Vorteile:

We use this for our Health Insurance business and we love the functionality. We don't have a brick and mortar so everyone is in different locations but it works seamlessly as if we are in the same office. I do like that it can be a desktop or cell phone app as well as having a desk phone.

Nachteile:

There seems to be an issue when I call people from the phone app and i'm in my car. They can barely hear me. Also, we tried the online meeting room and it was glitchy.

Deb
Operations Manager in USA
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

New phone system

4,0 vor 5 Jahren

Kommentare: Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.

Vorteile:

I like the features that are available on the software ie: no longer needing multiple phone numbers, integration with our CRM, transfer to my cell phone when I need to leave the office, the ability to see who is on the phone and who they are speaking with. I like that they are a small company so you talk to the same people when you call in.

Nachteile:

I don't like that we have to wait for Intulse to update speed dials and features on the phone. I am used to being able to update a speed dial phone number on our own and sometimes I need to call a couple of times to get an item updated.

Antwort von Intulse

vor 5 Jahren

Hi Deb, Appreciate your feedback. Glad that you are realizing benefits from some of the features. I am pretty sure that if you reach out to support and ask to have access to be able to update your phones, they will be able to accommodate that for you. This is a fairly new enhancement. Thanks again for your sincere comments.

Josalynn
Operations Associate in USA
Vermögensverwaltung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Almost the whole enchilada!

4,0 vor 5 Jahren

Kommentare: The overall experience has been fantastic. I've had to have a bit of a difficult setup for our phones, because each employee has their quick keys setup depending on their position in the company and who they interact with the most. On top of that, we had a couple employees become remote - so we had to rearrange the extension numbers for a handful of the phones. It took a few times to get it right, but the Intulse team was great in helping get it all figured out and working. We also really like the special toggle button they gave our admin team for when we have to close for a day or afternoon. It lets us toggle on/off a special voicemail message that explains our temporary close for the day just the way my boss wants it.

Vorteile:

The dashboard that the company provides is great. I use it daily, and have introduced others in my company to it and they are beginning to use it all the time, too. I like the call feature that I can just copy a phone number from our CRM to the dashboard and hit call and the phone will automatically start calling the number. That's the big thing that has the other employees here using it besides the faxing from the dashboard. They made that real easy and the bookkeeper uses it all the time. Besides that, the app on the android is easy to use. We've implemented it with one of our remote employees, and we also wrote it into our emergency plan for use during times when we cannot get to our office due to some emergency.

Nachteile:

I was hoping the chrome extension would work already. I know I'm already used to copying and pasting from our CRM into the call box in the dashboard, but I was really hoping the "click to call" feature was working for our office because most of our professional staff does not use the dashboard, and that would help them immensely. But, you win some and lose some. The other thing is it'd be nice if I could manage the extension setup on the phones, but I'm alright with having to go to them all the time to update them.

Antwort von Intulse

vor 5 Jahren

Hi Josalynn, Thanks so much for your great review! There have been a few enhancements to the Dashboard that I think you will like, including a Virtual phone. As far as the click to dial in Chrome...that should be working as it is a Chrome extension. All of your phone numbers in Redtail should be click to dial as well. Please reach out to support and they will work through this with you to be sure you are benefiting form all of the features, not just most of them! Thanks again,

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product, reliable, minor flaws

4,0 vor 5 Jahren

Kommentare: Overall, my experience has been extremely positive. Their support is excellent, polite, knowledgeable and helpful. The phone system works well in office and remotely, wifi or 4G with minor call issues and hiccups.

Vorteile:

The phone system is remarkably flexible, and offers everything that the bigger companies do but with more features and integrations than the "bigger" systems. I also like how flexible it is permitting remote work.

Nachteile:

There have been some call quality issues, and some bugs that have been uncovered over time. That said, and to the credit of the Intulse team they have worked tirelessly to resolve those issues successfully each time. One of the biggest challenges is the need to frequently re-authenticate when opening their dashboard application.

Antwort von Intulse

vor 5 Jahren

Very much appreciate this honest and thoughtful evaluation. Regarding the Dashboard App. While we did in fact uncover something that should now minimize if not eliminate the 're-authentication' bug you mention, you will be pleased to know that there will be an Intulse Dashboard App 2.0 coming very soon!

Heather
Heather
Finance Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Service from the Start

4,0 vor 5 Jahren

Kommentare: From the salesperson being transparent and willing to explain everything, to the customer service team who goes above the standard level of service to ensure the system runs well, the entire team at Intulse has been professional, courteous and caring.

Vorteile:

The ability to use our cell phones to make calls and have the organization's phone number show up on caller ID's, along with the flexibility of the other features

Nachteile:

The third party apps are sometimes a little shaky in their operations

Antwort von Intulse

vor 5 Jahren

Hello Heather, Thank you so very much for your candid and generous review. We love serving non profits and helping them do more with less! We are very close to releasing our own virtual phone for iOS & android, the Browser version is live already. That should be a big help for your team. Thanks again so much!

April
Admin in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review

3,0 vor 2 Jahren

Kommentare: My company's IT department chose the software and myself and my office staff have not been pleased. The Intulse app is unreliable. To make any changes to our actual office phones (changing the date/time on the phone, extensions etc.) is not possible without getting our IT department involved and a ticket created with Intulse. We are not happy with this software sadly and it needs many improvements.

Vorteile:

It is straightforward in it's design. I use it for calling client and checking voicemails.

Nachteile:

The app. It is unreliable. Making outgoing calls does not always work. It takes several times to connect the virtual phone. Even after I turn off the virtual phone and all features I still receive calls. Because of this I have to delete the app from my phone each time I am done using it. The call quality for incoming calls is not always clear. Some days the app for making calls does not work at all. The actual landline phones are also not always reliable and we struggle at times with poor sound quality for incoming calls.

Leigh
Legal assistant in USA
Anwaltskanzlei, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

5,0 vor 2 Jahren

Vorteile:

I am able to fax out correspondence from virtual anywhere. I get fax notices to my email (unfortunately in duplicate but that is easy to overlook). I also get notices when my faxes go thru (my suggestion to Intulse), because once I put the fax into the que I go on to other projects. I also like using the contacts for ease of sending out faxes.

Nachteile:

There is often a delay when placing a phone call but otherwise the phone system works okay. I get duplicates of the faxes being sent to my email.

James
Customer Service Manager in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gets the Job Done - Difficult to Get Issues Resolved

3,0 vor 2 Jahren

Kommentare: Overall, there aren't many alternatives in our area. [SENSITIVE CONTENT] in customer support is excellent to work with.

Vorteile:

The Intulse software connects with our company software to customize to exactly what we need. The click-to-call feature is especially helpful. Also, their online interface is great for weekend work.

Nachteile:

Whenever something goes wrong, it takes a ton of phone calls to resolve an issue. As a small business, speed in correcting issues is important. Extra time to fix a problem is less time to do our actual work.

Alfred
Director of sales in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This solution has exceeded our expectations and the customer support is simply amazing!

5,0 vor 7 Jahren

Kommentare: CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

Vorteile:

Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Nachteile:

Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.

Janet
Office Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very pleased with Intulse!

5,0 vor 5 Jahren

Vorteile:

Intulse has been wonderful to work with! Each time I want to change something with auto attendant or the way calls are handled, the support team is very quick to assist me. We are very happy with their service and our monthly phone bill is considerably less than what we were paying with our old provider.

Nachteile:

I do not have any complaints with Intulse.

Antwort von Intulse

vor 5 Jahren

Hello Janet, So pleased to read that you are completely happy with the switch to Intulse and that our support team is available, knowledgeable, and responsive! That is our goal. Thanks so much!

Lynn
President in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Review

5,0 vor 2 Jahren

Kommentare: Good company to work with and do make a good effort to help when needed. The phones we have been using seem to have a lot of issues with using the speaker phone. People complain they cant hear us well at times.

Vorteile:

The notification of voicemails on my cellphone and I can listen to them also.

Nachteile:

Cant seem to figure call transferring out to use it .

Antwort von Intulse

vor 2 Jahren

Lynn, thank so much for the good review! Sad to read that you are having trouble with transferring, please give our team a call and have them go over that with you again. Thanks again!

Marilou
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use this Company- personable but also excellent technical support!!!

5,0 vor 2 Jahren

Kommentare: They have been professional, courteous, skilled technicians, and we have been very blessed to make this switch. Wish we would have found them much sooner!!!

Vorteile:

Allowed patients to navigate the phone lines much easier, and gave us more options for less cost.

Nachteile:

I have not be alerted to any shortcomings at this juncture.

Steven
Director of Technology Services in USA
Sicherheit & Untersuchungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intulse has provided rapidly deployed, robustly configured telecommunications solutions for us.

5,0 vor 6 Jahren

Kommentare: A fully functional order entry system coupled with a redundant IP based call center telephone system deployed in under 60 days.

Vorteile:

The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that!

Nachteile:

The only con would possibly be issues when the hosted servers had maintenance at inopportune times that occurred without warning.

Antwort von Intulse

vor 6 Jahren

We love a challenge, and you guys sure gave us a good one to tackle! So pleased that we were able to deliver everything needed in the time frame necessary and your specific needs helped to shape our dev road-map at the same time. Appreciate you and the whole Select Family.

Betsy
Office Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intulse phone system

4,0 vor 5 Jahren

Vorteile:

Phones work most of the time. The phone used are nice.

Nachteile:

Don't have the ability to correct phone display

Antwort von Intulse

vor 5 Jahren

Hi Betsy, Thanks for your positive review. We do strive to have the phones work ALL of the time so please advise our support team about the specifics so we can meet that goal. Also, if you let them know specifically what you want to be able to correct on the phone display, they may very well be able to help you with that. Thanks so much.

Catie
Project Manager in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good for our business

4,0 vor 2 Jahren

Vorteile:

It is nice to have one phone number to give to clients to let them call or text. Nowadays a lot can be done over text which saves time and hassle on both ends. Intulse also connects with our CRM which is helpful to have names pull in and to be able to save recordings to client files.

Nachteile:

Occasionally we lose service during the day and calls will drop. This isn't a daily issue, and it's usually not out for very long, but it is inconvenient when it happens.

Greg
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intulse - intuitive service with great customer support!

5,0 vor 6 Jahren

Vorteile:

The ability to call out on multiple phones at once without bogging down the line. Also the ability to answer multiple calls at the same time without having to have a second line number. ALSO - you can call out from your cell phone outside of the office through the office number!

Nachteile:

The functionality of the phones takes some getting used to but not too bad!

Antwort von Intulse

vor 6 Jahren

Hey Greg, thanks so much for the review! Two quick questions though; you mention that the customer support is great but gave zero stars in that category as well as the value for money category. Did you want to do that and if not would you mind updating them? Thanks so very much and we appreciate the opportunity to serve your excellent Chiropractic practice!

Chad
Owner in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional service

5,0 vor 2 Jahren

Kommentare: Excellent! When support is needed, its promptly followed up and accurate solutions are provided. This service is extremely dependable, no need to worry about down time.

Vorteile:

easy to use, minimal bugs... We previously had a software with another company that would crash and didn't perform to expectations. Intulse software has been exceptional with little to no issues.

Nachteile:

At this current moment I don't have any.

Julia
Office Manager in USA
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intulse for Small Business

5,0 vor 2 Jahren

Kommentare: We have been using Intulse for VOIP for over 5 years and have been very pleased with the ease and service Intulse provides. Intulse is easy to use and customer service has been helpful when needed.

Vorteile:

Intulse software has been up to date and works efficiently.

Nachteile:

At times, connection breaks up and is hard to communicate with caller.

Matthew
Matthew
Investment Adviser Representative in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very responsive to requests. Has nearly all the features we could want.

5,0 vor 6 Jahren

Kommentare: The ability to work with multiple offices in multiple locations and excellent customer support.

Vorteile:

East of use. Dashboard is very handy, especially with multiple office locations in multiple states. The ability to integrate with our CRM, add notes, hot transfer calls to cell phones when on the way out, etc.

Nachteile:

I wish it had a video conference solution, drag-and-drop on fax feature, as well as a drag-and-drop transfer solution on the dashboard for calls.

Antwort von Intulse

vor 6 Jahren

Matt, very much appreciate your feedback and the product enhancement suggestions. We take our customer desires very seriously and our dev team will be looking into your ideas ( if they aren't already! ) keep sending feedback our way please.

Dan
President in USA
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We have been with Intulse since January of 2017 and have LOVED working with them and their service!

5,0 vor 7 Jahren

Kommentare: Great service at a reasonable cost. Customer service is phenomenal!

Vorteile:

Everything! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. We had a previous company that provided less functions and double the price. Using Intulse was the best decision I've made for 2017.

Nachteile:

I would prefer quicker/easier access to recorded calls but they are working on that situation for us and it's probably not an issue most clients would have. I also would like a fax confirmation notice, but again that is a minor issue.