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Über Aspect Unified IP

Aspect Unified IP ermöglicht automatisierte ausgehende und High-Touch-Kampagnen per Sprache, E-Mail oder SMS. Ideal für Kontaktcenter ab 150 Mitarbeitern.

Erfahre mehr über Aspect Unified IP

Vorteile:

It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.

Nachteile:

The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.

Bewertungen zu Aspect Unified IP

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,1
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

8,4/10

Aspect Unified IP hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 70 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (70)

Tim
Tim
Administrator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very easy to use, uptime is outstanding, flows, well.

5,0 vor 6 Jahren

Vorteile:

My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.

Nachteile:

I really can't think of any for our use. I have given this some serious thought, and cant really think of any.

Antwort von Alvaria

vor 6 Jahren

Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team

David
Senior Analyst, Mktg Programs in USA
Krankenhausversorgung & Gesundheitswesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Aspect Best in Class

5,0 vor 3 Jahren

Kommentare: We have seen a significant increase in our speed lead using the Advanced List Management product.

Vorteile:

The product is easy to use and the customer support is outstanding. The product delivers above our expectations.

Nachteile:

There is nothing that I least like about the software although they can improve on there training material.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Idea but Always Glitching

3,0 vor 6 Jahren

Vorteile:

We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Nachteile:

Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

Antwort von Alvaria

vor 6 Jahren

Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, shelley.hofman@aspect.com

Gregorio
Gregorio
Report Analyst in Dominikanische Republik
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pretty solid but a little complicated!

4,0 vor 2 Jahren

Kommentare: We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.

Vorteile:

Great variety of features with a very big variety of reports to run a contact center and follow-up teams.

Nachteile:

The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.

Vaishali
Director, Voice Systems in USA
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aspect Unified IP 7.2 and 7.3 customer review

4,0 vor 6 Jahren

Vorteile:

Completeness of vision for Omni-channel Contact Center software solution. Integrated solution including PBX, IVR, Voicemail, Outbound capabilities. Ease of administration of key Contact Center functionality, with add-on customization capability. Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc. In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.

Nachteile:

Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens. Can use more pre-configured systems alerts in UD. M3 designer would greatly benefit from having a Copy Document feature. Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Antwort von Alvaria

vor 6 Jahren

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Michael
Director, Collections Systems in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

4,0 vor 7 Jahren

Vorteile:

With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Nachteile:

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team

Shannon
Director, Contact Center Technology in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long time user of Unified IP for our interaction routing

5,0 vor 7 Jahren

Vorteile:

Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.

Nachteile:

Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again! -The Aspect Team

Joseph
Joseph
VP Strategic Operations in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Product That Fully Meets Expectations

4,0 vor 7 Jahren

Kommentare: Robust reporting and consolidated call center data for all call events both inbound and outbound.

Vorteile:

Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.

Nachteile:

Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

Antwort von Alvaria

vor 7 Jahren

Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team

Steve
Director, IT & Telecom in USA
Unterhaltungselektronik, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Many features, long implementation

5,0 vor 7 Jahren

Kommentare: High availability for increased uptime. Contact center features to move us in to the future.

Vorteile:

High availability works great and has been very solid; Aspect support has been very helpful with any issues.

Nachteile:

Implementations and upgrades are very long and difficult. Release notes are not always as detailed as they could be especially if you have customizations and need to assess impact.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Wil
Business Support Analyst in USA
Versicherung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have worked on Aspect 6.7 -7.3... I love the tool has moved my business in a whole new direction.

5,0 vor 7 Jahren

Kommentare: Able to move my business to the next level of dialing

Vorteile:

The ease of use, multi-tasking capabilities. Being able to build my own strategy, running predictive lists, building blasters, setting my own automation.

Nachteile:

Filters can me a bit touchy, uploading raw data may take several attempts based on schema criteria.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We are thrilled to hear that you love the tool and that it's making an impact on your business. We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Robert
Business System Consultant in USA
Bankwesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

When the product is working it works well. When there are issues they persist until an update.

4,0 vor 7 Jahren

Kommentare: The ability to blend Inbound/Outbound calls.

Vorteile:

It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Nachteile:

When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Paul
Executive Director Marketing Operations in USA
Outsourcing/Offshoring, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

On premise UIP has been our staple for call delivery for many years with reliable performance.

4,0 vor 7 Jahren

Kommentare: Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Vorteile:

Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Nachteile:

On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

Becky
Director of Customer Care in USA
Konsumgüter, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

overall very good. has improved our ability to service our customers

4,0 vor 7 Jahren

Kommentare: We experienced an increase in service levels and a customer satisfaction

Vorteile:

The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Nachteile:

the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience. We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Chris
BA in USA
Bankwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good, easy to configure, even for users

4,0 vor 7 Jahren

Kommentare: We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own.

Vorteile:

The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.

Nachteile:

lack of granular permissions. I would rather a manager only be able to view their own services and users.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Melissa
Call Center Planning and analysis manager in USA
Bankwesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Leaves some to the imagination.

4,0 vor 7 Jahren

Kommentare: Different dialer settings and can house inbound and outbound concurrently.

Vorteile:

I like the UCC program that was developed for the 7.2 update. This made they system much more user friendly.

Nachteile:

I don't like that we cannot find a setting to lower our inbound service level while also running a predictive dialer. We also have had many issues since our upgrade.

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams so that we can serve you better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Jason
Sr Analyst III, Applications Delivery in USA
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable with little to no downtime

4,0 vor 6 Jahren

Vorteile:

Compliance controls within Advanced List Management. Red Oxygen integration for sending SMS out of Unified IP system utilizing email/exchange integration. I also like the ease of use for managing builds in ALM.

Nachteile:

Lack of documentation for simple contact center best use cases. Sometimes help desk tickets are opened to ask questions on how things work.

Antwort von Alvaria

vor 6 Jahren

Jason - thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and will forward it on to our internal teams for review so we can continue to improve how we serve customers. -The Aspect Team

Sathish kumar
Vice President in USA
Bankwesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our collections team has had a great experience using this software

4,0 vor 7 Jahren

Vorteile:

Versatile architecture and a stable platform. Reporting is very user friendly. Highly configurable system and able to seamlessly integrate with our internal system

Nachteile:

License cost per agent is expensive and this could be looked into to make it simpler for expansion.. Not running on latest MS SQL and still on backdated 2012 version

Antwort von Alvaria

vor 7 Jahren

Thank you for taking the time to review Aspect Unified IP. We are so happy that you have had a great experience with the software, and have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

David
Director, Service Operations in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DTNA Review

3,0 vor 6 Jahren

Vorteile:

There is not much positive to say about the software.

Nachteile:

There are inconsistencies with reporting, IVR, and UI is not friendly.

Antwort von Alvaria

vor 6 Jahren

David, thank you for taking time to review Aspect Unified IP. We are sorry to hear that you are not satisfied with the solution. From what I understand, you are now using our newer cloud solution. You account manager will be in touch shortly (if he hasn't already) to follow up on your feedback. Thank you again and if there is anything else we can do to help, please let your account manager know. We strive to continually improve how we serve customers. Thanks, Shelley Hofman, Marketing Operations, Aspect Software

Fabrice
Senior Team Leader Outbound Capacity Management in Kanada
Bankwesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Dialer

5,0 vor 6 Jahren

Vorteile:

I like how much control is offered to dialer administrators without relying on development work. Along with Advanced List Management, UIP is one of the most complete dialer out there.

Nachteile:

It can be difficult to get support on some less common issues and I have faced scenarios where when certain functions are used, they demand more than the platform can support.

Antwort von Alvaria

vor 6 Jahren

Fabrice, thank you for reviewing Aspect Unified IP and for your detailed feedback. Also, thanks for the 5-star rating! We will forward your input on to our product team to review. Thanks, The Aspect Team

Zack
Contact Center Supervisor in USA
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great system

4,0 vor 6 Jahren

Kommentare: The ability to increase customer contact

Vorteile:

The product is easy to use. Very robust and configurable to our business needs. We can take someone with minimal background with aspect and have them running the basic parts of the system with out much training.

Nachteile:

The biggest con we have is the systems in place to make LDAP login work with our system. We are looking forward with the up and coming software to migrate away from LDAP

Antwort von Alvaria

vor 6 Jahren

Zack, Thank you for taking the time to review Aspect Unified IP and the the high rating! We are pleased to hear that the product is robust and easy to use. We also appreciate your feedback on LDAP. Your input will be forwarded on to our internal teams for review so we can continually improve our solutions. -The Aspect Team

Damian
Snr I.T. Manager in USA
Outsourcing/Offshoring, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Unified IP is a great product that really helps us achieve results for our clients

5,0 vor 7 Jahren

Kommentare: Client confidence in our ability to make right party contacts and the ability to implement complex strategy

Vorteile:

What we like most about the software is that it allows us to manage and change strategies easily, we are yet to be in a position where we can not achieve a new strategy that our client has asked us to use.

Nachteile:

Some of the configuration or setting changes are often hard to understand and this often leads to playing with the settings to try and determine impacts, which can sometimes pose a risk particularly in a compliance space

Cade
Director in USA
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have used UIP for many years now for our inbound and outbound contact centers.

4,0 vor 7 Jahren

Vorteile:

The software is fairly easy to use even over multiple sites, and has all the capabilities and functionality we need for servicing.

Nachteile:

There is a lot to the product and it takes some time to 'figure it out'. Reporting within also seems to be a bit limiting at times.

Antwort von Alvaria

vor 7 Jahren

Thank you so much for taking the time to review Aspect Unified IP. We are so glad you are happy with the product and provided a 4 star rating. And thank you for your feedback on reporting. We will make sure to send this information to our product team. Thanks again! -The Aspect Team

Husain
COO in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Unified IP has come a long way from older versions to the curren 7

3,0 vor 6 Jahren

Vorteile:

the ease of integration into other aspect products, the user interfaces and M3 is second to no other product currently in the market for out of the box solutions.

Nachteile:

the lack of integration API's, which make it difficult to have as single screen for all customer solutions

Antwort von Alvaria

vor 6 Jahren

Husain - thank you for taking the time to review Aspect Unified IP. We appreciate the feedback and will forward it on to our internal teams so that we can continue to improve how we serve partners and customers. -The Aspect Team

Vincent
Team Leader Dialer Operations in USA
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Unified IP system is very user friendly and easy to use at the end user level.

4,0 vor 7 Jahren

Vorteile:

Software is easy to use, handles most if not all of the functionality requirements for our servicing platform.

Nachteile:

Some of the Unified IP products can be slow to open when you are trying to access them in a hurry. It would be beneficial if they opened a little quicker. Specifically Unified Command and Control.

Antwort von Alvaria

vor 7 Jahren

Thank you so much for taking the time to review Aspect Unified IP and giving such high marks! We will pass all of this information on to our internal teams to review. -The Aspect Team

Sandra
Call centre team leader in USA
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Suits the purpose

4,0 vor 5 Jahren

Kommentare: UIP is perfect for business setups. We use it to receive calls into the call.centre and all it's fearures suffice. The calling number is viewed as well as the time spent on each call. Which help in tracking the answer speeds and manage service levels.

Vorteile:

It does the job it was meant for without any difficulty I Like it's use in the call centre environment, it's ability to block out incoming calls from customers

Nachteile:

When it hungs and fails to end calls When it fails to connect the sip phone