OptimoRoute Erfahrungen

Simply the BEST

Kommentare: So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour.
If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Vorteile:

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Nachteile:

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

OptimoRoute transformed out business

Kommentare: It's been a pleasure using OptimoRoute. The pricing is very fair, especially compared to some of the other services out there. I'm so grateful OptimoRoute is affordable for a small business like ours. Their customer service has always been quick to reply. [SENSITIVE CONTENT], specifically, has been very friendly and helpful. They clearly know their platform very well which isn't always the case with customer service reps.

Vorteile:

Our company maintains beehives in backyards. Prior to finding OptimoRoute, I spent hours in front of Google Maps manually planning our routes. I thought it would be impossible to find a platform that would let me add such a huge number of variables. I can tell OptimoRoute a date range that we want to go back to our hives, what days the customer prefers we be there, and where our beekeepers reside so that the routes are efficient as possible. What used to take hours now takes 15-20 minutes! Other things I love: customizable emails and texts, the driver app, custom fields.

Nachteile:

I wish there was a calendar feature. A Google Calendar sync would be amazing. The timeline features make it difficult to see the week or day at a glance. The ETAs in the automatic texts are sometimes off by an hour or more.

Good Set Up/Needs Updates

Kommentare: Pretty good.

Vorteile:

I like that I'm able to move addresses Geo-Location to accommodate for alleys or driveways that are on a different street (aka, service spot is different than actual address spot). I like the functionality of the software, uploading routs etc. It's pretty simple to use!

Nachteile:

The maps are outdated, and I almost ALWAYS have to fix the route. It marks roads that are not roads, are blocked off, or it will label a creek or wash (Arizona) as a road.

Invaluable product

Kommentare: Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Vorteile:

I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.

Nachteile:

Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there

Great Product

Kommentare: I am running transport company in UK.
My experience is from 2013 till now.
OptimoRoute is really great product. Most important. They are working on the product to be updated.

Vorteile:

Easy to use. Great customer support. No mad price for the product compared with other on the market.

Nachteile:

Noting to write here. With this Customer service you can sort all your problems.

Brandwise

Kommentare: Very pleased. Its user friendly and logical, also great to look back at history routeplanning.

Vorteile:

Easy and logical product. Well thought out. Great help when first starting off. Later state of using, the help was no longer required all is going well.

Nachteile:

We are not able to plan with multiple depots within the country. We use over 40 different depot/shugards. It would be brilliant if we could add them to the routes.

Esceptional Customer Service

Kommentare: The benefits from the program has been significant to help us grow a new program within our organization. We are able to deliver to food sacks to homebound seniors because of you fabulous route optimization process.

Vorteile:

The mapping of the route is very helpful and the most impactful. I love that it takes the guess work out. When a route needs to be adjusted it is with ease. The ability to divide the route between drivers based on time, percentage and miles is a huge plus.

Nachteile:

I wish that it would interact with our Pantry Program and GPS systems. That would be a dream and would ease redundancy. I would love to see a place to add photos, customer sign off of delivery and time card feature would be amazing!

Great Routing program!

Kommentare: The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list

Vorteile:

The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers

Nachteile:

The cost has gone up with options (the live) for companies that just don’t need this

Works well for us!

Kommentare: Overall, happy with what it does for us.

Vorteile:

Having the ability to have multiple drivers available to plan routes is super nice. The core functionality of planning the route for optimal efficiency is what I really appreciate.

Nachteile:

It's a bit dated in how it works, could use a bit of a refresh to be a bit more intuitive.

Positive but needs improvement

Kommentare: Really good on a basic level, routes are effective and reporting is adequate however requires a separate maintenance management tool so doesn't resolve some issues that could easily be managed in the app with some accounting integration.
Recommended for small business who are just looking for a route optimisation tool.

Vorteile:

Very easy to deploy and use. Simple integration into existing hardware.

Nachteile:

The mapping that Optimoroute uses is different to google maps therefore produces different travel times. No option to avoid tolls for routing. Believe it would be better to have the routing tool imbedded in the app. Also some reporting could be looked at as it does not appear to be correct. Also if hardware is attached to a vehicle the driver cannot sign on and off, and you can only track the truck not the individual.

OptimoRoute gets the job done.

Kommentare: Overall, we are satisfied with the features and ease of use for OptimoRoute and have used it for 6+ months.

Vorteile:

As a logistics manager for a food company, we were looking for ways to increase our reach beyond grocery stores when coronavirus started, so we started a local home delivery business. We tried out a few route managing apps before settling on OptimoRoute and we've had no reason to change. OptimoRoute's app was by far the simplest for our drivers to use. I also really like the ease of manual scheduling delivery points after I've already created a route. It's simple and intuitive and I can even make changes to routes that the driver is on and it will send the updates right to the driver's app.

Nachteile:

One downside, is that it can be difficult to plan multiple routes at once for multiple drivers in the same city by only using the automatic route generator. I found that often I have to make minor adjustments to the suggested routes in order to optimize the plan.

Perfect for Lawn Care and Snow Clearing Companies

Kommentare: Overall, I'd rate it a 4/5 stars as it does everything I need it to do, however wish it did just a little bit more.

Vorteile:

Love the live tracking abilities for customers, review options for customers, etc. Allows us to give detailed instructions to staff on the task that needs to be completed.

Nachteile:

Cost is good, however wish that we could use the system to send out emails (i.e. notices) to customers to be able to ask whether they want to opt for additional services, etc., sorta like a mail chimp, or some way to integrate into your accounting software such as other apps.

Plenty of features, some functions not as straight forward as I would like

Kommentare: I appreciate the Live feature and routes. It's not as good at predicting the route as other programs I have used in the past but it's not bad.

Vorteile:

I appreciate how easy it is to import my locations and custom fields into the web app.

Nachteile:

Making changes to a plan already dispatched and replotting a new route based on those modifications don't seem straight forward. Also, some functions require repeated actions when it would be nice to consolidate. Example, If you select 4 locations and try to edit them all, if you unselect them from the edit screen, you can't do anything else. You have to go back to the edit screen after unselecting them from the route and then put them on another driver.

Painting Contractor who saved $7,500 by using OptimoRoute

Kommentare: Long story short... We're a painting contracting company that paints 700 residential homes per year. To do that we bid on 2,000 projects per year in the Great Phoenix (Arizona) area. So, about 40 stops per week. Part of the issue is there are some time frame requirements for certain customers AND the Greater Phoenix area encompasses some 2500 square miles (6500 square kilometers). OptimoRoute has reduced scheduling workload by 125 hours per year ($3,125), miles driven by 3,000 per year ($1,500). This, along with the improved customer service and proposal turnaround time has given us an overall cost savings (or benefit) of $7,500 annually. When I call about a question or issue it is answered clearly and quickly (normally on the phone or within a few hours) or if it's a bigger request within one day.

Vorteile:

Ease of use for both office staff and field personnel.

Nachteile:

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

Makes Life Easier!!!

Kommentare: I love it...at the beginning of the pandemic, we had to pivot our operations to a delivery style food program. In the beginning, we were messing around with try to use Google and route our own journeys. There were so many reasons why this wasn't effective. I started looking for a better option- started with the free trial and was sold by the time it that ran out. Now we use it for all of our deliveries.

Vorteile:

I loved that I could import the data for my deliveries directly from my website. It takes 2 steps- All you have to do is download the file from the website and then upload the file to OptimoRoute! The program then optimizes everything while allowing you to make customizations easily.

Nachteile:

It has had a few glitches when I try to readjust routes that are in progress and drivers on the road lost their routes and had to work off of the manual sheet we print (from the program) which is handy to have for many reasons. That's only happened once... I don't' know why...most of the time it is very user-friendly.

We love OptimoRoute

Kommentare: Optimo's customer service is incredible, their software does almost everything we could ever need, in an intuitive way, and we'd be lost without them!

Vorteile:

This software has enabled our business to be 2X more efficient! It's great that we can track and analyze the data over time, and has been an incredible tool for our drivers while on the road.

Nachteile:

There's a couple things here and there that would make this thing easier to use, but the team at Optimo is constantly upgrading and even within the last 6 months, it has become a more suitable product for us!

Business Changing Product!

Kommentare: Great!

Vorteile:

- its accuracy (customers are raving that our drivers are turning up on the minute of their ETA) - the time saving it brings to the business - the best routes are far better than what I would be able to achieve with manual GPS input. - versatility (can send 1 driver to do 40 drops or split between 2 or more)

Nachteile:

The only thing that could be improved for my business is to have another option when adding more deliveries to an already established delivery run. One that was "keep planned routes unchanged, add new orders to existing drivers"

Customer Review

Kommentare: I still feel like I’m not getting my needs met with the type of industry that I am in. I often find myself still needing to manually Plan routes. Which leads me to another point that the manual route planning feature has been a lifesaver. Right now it’s not meeting all of my needs but it does the basics

Vorteile:

OptimoRoute Is fairly easy to use once you are trained on the software. Initial training on the software was really good, For the most part it is user-friendly.

Nachteile:

I still feel like I’m not getting my needs met with the type of industry that I am in. I often find myself still needing to

Used Daily

Kommentare: We’ve tried other systems in the past. Optimo has had the best customer service and the best use. It rarely makes mistakes, which is invaluable.

Vorteile:

The routing is effective. I love that we can see where our drivers are real time and help direct them if needed. Breadcrumbs help as well when trying to find a lost package.

Nachteile:

It’s complicated pricing. Although, I like the auto top up for sms.

Easy to use Route planning software

Kommentare: 5/5

Vorteile:

Very easy to use, and set up, while also able to communicate with customers effectively

Nachteile:

Slower on updates and new features but they are working and not buggy

Optimo Review

Kommentare: Overall experience is pretty good. Stop numbers and analytics could be better.

Vorteile:

Setting up routes and live tracking orders.

Nachteile:

The route stops don't come in orders, need to update to make stops more strategically. The analytics is confusing.

Basic Software

Kommentare: Good basic product et themselves down with support - could be amazing if done right

Vorteile:

Price and the range of features matched my needs

Nachteile:

user interface, a lot of things are not intuitive and could be done a lot better Biggest issue is I had a huge surprise bill with texting, tried to get help from support and only got one reply and then after that no one replied to messages, the bill was way more than it should have been and it never got resolved (due to no response). My business I growing massively and I am actively searching for alternatives all due to lack of support when needed

Cannot live without it

Vorteile:

The software can be set up with routes days or weeks ahead of time and can be rearranged as needed. Also allows us to track the teams and know when they are completed and in time

Nachteile:

More driver apps allow them to enter notes on the task so we can see it remotely

Parthenon Framing

Kommentare: Great

Vorteile:

I can track drivers and give time windows to customers

Nachteile:

Does not save phone numbers without coping order

OptimoRoute Review

Kommentare: I thought I always did a decent job of keeping my routes in the same areas but didnt realize how much mileage I can save by having the software route the jobs.

Vorteile:

Routing jobs makes us more efficient and saves us time and gas. The technical support has been the best especially during the initial setup.

Nachteile:

We have a wide variety of jobs so it is hard to account for all the different jobs/times.