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Über ReminderCall.com

Sende automatisierte Terminerinnerungsanrufe, SMS-Nachrichten und E-Mails von deiner vorhandenen Planungssoftware aus. HIPAA-kompatibel. SOC-2.

Erfahre mehr über ReminderCall.com

Vorteile:

We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

Nachteile:

It really is simple to use and set up, but the only issue would be that it is limited in what it can do and how you can use it. But isn’t that the essences of what the soft ware is.

Bewertungen zu ReminderCall.com

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,1/10

ReminderCall.com hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 168 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (168)

Skyler
Skyler
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great integrated reminder service that helps ensure return visits.

5,0 vor 6 Jahren

Kommentare: Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Vorteile:

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Nachteile:

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

Antwort von ReminderCall

vor 6 Jahren

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

Simon
IT consultant in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Simpel and reliable services

4,0 vor 4 Jahren

Kommentare: ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Vorteile:

It's simple and lightweight, and configurable to different appointment types Reliable services, and pay per use price plan

Nachteile:

It lacks of email reminder features, which would be another great complementary feature.

Antwort von ReminderCall

vor 3 Jahren

Hello Simon, Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. We do offer email reminders. Please let us know what type of email features you'd like us to add. Thank you!

Ashley
Medical Office Administrator in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My ReminderCall Experiences

3,0 vor 2 Jahren

Kommentare: If our patients don't get their reminders, they don't show a lot of times. I know most of the time the responsibility needs to fall on the patient to remember their own appts but regardless, it does not help matters when the system is not working properly and the only way to get it fixed is to email or phone someone in another part of the country and have them fix it, I cannot do it myself which is frustrating.

Vorteile:

That I don't have to do anything for the reminders to go out, the computer does it all.

Nachteile:

That you have to phone or email someone to fix the issues, you cannot do it yourself. Ex. if my reminders don't go out today (automatically), I have to reach out to ReminderCall and ask them to manually send them. Sometimes this does not even get a chance to happen because I have no idea that my reminders did not go out until the next day when my report tells me that. Also, I cannot send long texts, I have to send multiple messages sometimes. My system is not compatible with the advanced system or something to upgrade to the larger message options.

Antwort von ReminderCall

vor 2 Jahren

Thank you Ashley! It sounds like you're having unusual connectivity difficulty. We will be reaching out to you to investigate and also to set up a better warning alert for you in your settings.

Kevin
Chiropractor/Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great reminder system for healthcare professionals

5,0 vor 3 Jahren

Vorteile:

Software is reliable, easy to reply with patients, like the confirmation feature of reminders, easy to contact customer service.

Nachteile:

Limited characters on text message. I would like to ability to have a longer text be sent or break it up into two text messages.

Antwort von ReminderCall

vor 3 Jahren

Hi Kevin! Great news... you can now send text messages that are up to 1,600 characters long. Please check your Dashboard for more information--or call our team for a live walkthrough, support is always included with your account. Thanks for the great review!

Jason
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product that I would Recommend

5,0 vor 5 Jahren

Kommentare: Cheaper and more reliable than other previous text reminder software we used.

Vorteile:

Customer service always fixes any issues, when there rarely are issues.

Nachteile:

Sending manual texts via the website can be cumbersome.

Antwort von ReminderCall

vor 5 Jahren

Hi Jason, Thank you for taking the time to write about your experience. I'm so glad our service is making your life a little easier. Thanks again!

Eric
IT Support Supervisor in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy and Straight foward

5,0 vor 5 Jahren

Kommentare: Great to work with. Easy to use.

Vorteile:

The fact that it was so simple to set up. I launch tons of programs for my company and this is one of the smoothest implementations with the help of ReminderCalls account reps. Huge shout out to the reps!

Nachteile:

While the website is completely functional the design and presentation can use a little more work. It didn't hamper any

Antwort von ReminderCall

vor 5 Jahren

Hi Eric, Thank you for the great feedback. I'm so glad that you had such an easy implementation. I passed on your shout-out to the technical support team--what a great way to start a busy Monday! You are right that our User Interface is a bit dated. We are launching Rev 2 this year, with a brand new and better organized interface. I hope you will enjoy the new look and feel. Let us know!--Again, thank you for taking the time to write this.

Madhawa
Madhawa
Medical trainee in Sri Lanka
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Reminding product ever

5,0 vor 5 Jahren

Kommentare: we use that in our private clinic. we can remind the patients through the application.automatic text messages send to the patients before 1 day to the appointment.

Vorteile:

Its very easy to use and the customer service is very good.its save our time and also the money.it have automated reminding option to the people who get service from us. automated text message system is very effective

Nachteile:

There is a problem with the voice mail reading through the product.and some time customer service agents get longer time to fix the problems.except that there is nothing to say about the product.

Antwort von ReminderCall

vor 5 Jahren

Hi Madhawa, Thank you for the great review. I would like to find out more about the issue you are describing in your second paragraph. It sounds like maybe something needs to be fine-tuned in your settings. Expect a call from our Customer Support Team to help you with this. Thanks again!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

No need to worry about appointment

5,0 vor 5 Jahren

Kommentare: Trusted software to get reminders during our busy life style and reminders done by This software.

Vorteile:

Best way to remind appointment. The software text us the appointment and remind it. So don’t worry to memorize daily. It done by this software. Easy to set up them and easy to use software. so this is save my lot of time .

Nachteile:

I haven’t any complaints and I don’t get any least thing to note down hear about ReminderCall software.

Antwort von ReminderCall

vor 5 Jahren

Thank you for taking the time to give us your feedback. We're so glad the ReminderCall software helps make your job a bit easier. We appreciate your continued patronage. Thanks again!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does what I want.

5,0 vor 3 Jahren

Kommentare: I have saved a great deal of money and time having people be reminded of their appointments.

Vorteile:

I like that I can use the software for the feature I want without having to use the other features.

Nachteile:

I don't like that clients often get confused and respond to the text reminder number rather than my main number like it instructs them to.

Antwort von ReminderCall

vor 3 Jahren

Hello, we're so glad the software is working for you. If you need any assistance changing your instructions, please give us a call. Live technical support is always included! Thank you for sharing your experience.

Beverly
Patient Education/ Mkg in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Huge Time Saver for Small Businesses

5,0 vor 5 Jahren

Kommentare: Remindercall freed up so much time at the front desk. Most importantly, the patients also love it because receiving a text is so easy and they do not have to take time out of their busy day to answer a call. A quick text reminds them of their appointment and they can go on about their day!

Vorteile:

There are SO MANY wonderful features regarding this software. It saves so many man hours - allowing the employees to do other work. You can actual reminder calls to patients - you can send texts - which the patient can reply to and you can also send emails. I like the fact that you can use your own voice or have an automated voice used. You can also choose other language - which is an amazing feature. You can see all of the replies you've gotten and it works with most EHR software.

Nachteile:

I have nothing negative to say about the software.

Antwort von ReminderCall

vor 5 Jahren

Hello Beverly, thank you for the wonderful review. We're so happy that you and your patients are enjoying the appointment reminders. Please remember that all accounts have access to live technical support, so if you need any assistance at all, we'd love to help!

Chelise
Optometrist in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wonderful Client Communication at a Low Price

4,0 vor 5 Jahren

Kommentare: We are able to effectively communiciate with our patients to remind them of upcoming appointments, changes in schedule and to pick up goods and products from our office. This is a great time saver for my staff, and they are able to focus on more important issues at our office.

Vorteile:

I love the pricing for remindercall.com. As a small business we monitor our expenses closely. We use ReminderCall daily to communicate with our patients. The system is easy to use and customer service is great, though I have rarely had to call them during our 4+years doing business together.

Nachteile:

There is a minor glitch in the system that I have to double click to differentiate between calls and text.

Antwort von ReminderCall

vor 5 Jahren

Hi Chelise, Thank you so much for taking the time to write this amazing review! We are not familiar with this glitch and will be reaching out to your office to see if it's something we can fix for you. Thanks again and have a great day!

Paul
Student physician in USA
Medizinische Praxis, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great way to keep up with the pace in life

4,0 vor 5 Jahren

Kommentare: A must have for the business man of today!

Vorteile:

This is such a great software that allows you keep up with the fast pace in life while not forgetting important social contacts throughout the day. Call reminder allows you to hold and reply to phone calls at a later time for which during those important meetings or fun social interactions, when I phone call just isn’t in the plan can be delayed to a later date. It keeps good track and allows you to notify the person making the call that you are busy and will contact them later. It’s safe and easy to use. A must have!

Nachteile:

It really is simple to use and set up, but the only issue would be that it is limited in what it can do and how you can use it. But isn’t that the essences of what the soft ware is? So really no complaints overall, good service if you have issues with it.

Antwort von ReminderCall

vor 5 Jahren

Hi Paul and thank you for the review! We're very happy that the software is helping you keep up with your hectic schedule. If you need any help, don't hesitate to reach out--technical support is included with all accounts.

chris
office manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

review of reminder call

5,0 vor 5 Jahren

Kommentare: we have had very good luck with Reminder Call. It was easy to set up and works well with our software.

Vorteile:

It is very easy to use - once it is set up the software does all the work for you. We never have any issues with the software and have not received many complaints.

Nachteile:

sometimes if the internet is not very good, it will sound a little garbled on the receiving end.

Antwort von ReminderCall

vor 5 Jahren

Hi Chris, Thank you for your kind words. We can usually get a clear sound. Please call us at your convenience so that we can fine-tune your settings with you. Thanks again!

Briana
Office Manager in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy To Use and Excellent Customer Service

5,0 vor 5 Jahren

Kommentare: From start to finish [SENSITIVE CONTENT HIDDEN] at Remindercall.com has helped us. He has been exceptional and is always committed to answering my questions or finding an answer if he doesn't know. The software has been pretty easy to use since day one and really don't have any complaints.

Vorteile:

It works seamlessly with our software. I can send personalized messages. I can check reminder call stats. Customer service is beyond expectations.

Nachteile:

Haven't really run into much. The limited message space for texts, but really this is me looking for something to nit pick.

Antwort von ReminderCall

vor 5 Jahren

Hi Briana, thank you for the wonderful review. We are really proud of our customer service which we have kept old school (i.e. we haven't let phone menus, email or chat windows replace conversations and relationships). At one time, we knew all of our customers by name. We're much bigger now, but we still try to nurture those relationships. It's great to hear that you're having a good experience--we've passed along your shout out to Leon and it made his day!

Tina
Client Services Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall decent program

4,0 vor 5 Jahren

Kommentare: They're good about responding to questions. So customer service has been overall good.

Vorteile:

It's easy to send appointment reminders to clients with just a few clicks

Nachteile:

I am unable to send a text to clients unless they are scheduled for an appointment. I have to use a separate texting program if I need to address something with a client that is not directly related to their appointment.

Antwort von ReminderCall

vor 4 Jahren

Hi Tina, Thank you for taking the time to share your experience. We are working on getting our 2-way texting into an app form, so stay tuned. Thanks again!

Umma
Manager-Finance & Administration in Kanada
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My experience about the product

4,0 vor 5 Jahren

Vorteile:

Its user friendly. Also I like the unlimited email send option with a fixed monthly billing. As a growing organization, we don't need to worry about increased appointments which we need to send reminder to our valued clients.

Nachteile:

Couldn't find any issue to mention . I would rather say the service is good.

Antwort von ReminderCall

vor 5 Jahren

Thank you for taking the time to send us some feedback. We've tried to configure our pricing to work for different situations, so we are glad to hear that you are enjoying the email pricing structure. Thanks again!

Korey
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We feel confident that our patients get their reminders

5,0 vor 5 Jahren

Kommentare: Our patients automatically get reminder calls. That way my staff doesn't have to do it!

Vorteile:

We have been using this software for 2+ years. It is integrated into our electronic medical records so it seemlessly sends out texts or phone calls to our patients.

Nachteile:

Our text message states that you must call us to cancel or reschedule an appointment. But if a patient responds to a text, it goes to email. I wish it would respond to them with a message that says you must call us.

Antwort von ReminderCall

vor 5 Jahren

Thank you so much for taking the time to leave us this amazing review. Thank you also for the suggestion, we will take it to our engineering team to see if this is something that can be added.

Kristi
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent product

5,0 vor 5 Jahren

Vorteile:

This software is very easy to use. We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

Nachteile:

There was a glitch with our time zone as we are in Arizona - but they fixed it immediately.

Antwort von ReminderCall

vor 5 Jahren

Hi Kristi, Thank you so much for taking the time to leave a review. I'm so glad the system is helping your patients and that you are finding it easy to use. Thanks again, Chantal

John
Clinic Owner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect for increasing patient compliance

5,0 vor 6 Jahren

Kommentare: We have had a great experience with this software.

Vorteile:

Cheap, convenient, and easy to use. Remindercall integrates with our practice management software to automatically call or send text or emails to our patients to remind them of their upcoming appointment.

Nachteile:

I have no complaints about this software

Antwort von ReminderCall

vor 6 Jahren

Thank you for the wonderful feedback. We are very happy that the service is helping you increase patient compliance. If you need any assistance, please give us a call!

Elaine
Client Services Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Satisfied

5,0 vor 3 Jahren

Kommentare: Pleased, no problems, ongoing satisfaction!

Vorteile:

I have appreciated the ease and reliability of this product, including its simplicity.

Nachteile:

Greater number of characters without dividing text messages

Antwort von ReminderCall

vor 3 Jahren

Hi Elaine, I have some great news--you can now send up to 1,600 characters per text message. Please check your dashboard for more info. Thank you so much for being a great customer!

Dolores
Office mgr in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nice feature but

5,0 vor 4 Jahren

Kommentare: Friendly on the phone when I need help

Vorteile:

I like How the reminders are set to automatic

Nachteile:

Wish it could be set to two different times like the day before and morning of the appointment. Also I occasionally need a email appointment sent out, they charge xtra for the email feature :( I wish it didn’t charge xtra to get confirmations back, so we opt out of that feature too!

Antwort von ReminderCall

vor 4 Jahren

Hi Dolores, thank you for sharing your experience! There is a way to set two different times. Expect a customer service representative to reach out to for a walkthrough. Thanks again!

Amanda
Director of Programs & Development in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Just what we needed!

4,0 vor 4 Jahren

Kommentare: Implementation was a breeze! Customer service is top notch and overall we are very pleased with our experience! I wish there was an app for easier use on the go.

Vorteile:

Integration with client software simple, HIPAA compliant communication Reports Simple reply to client responses

Nachteile:

Wish there was an app! Would make it so much easier to function on the go! No way to store call/text lists

Antwort von ReminderCall

vor 4 Jahren

Hello Amanda, thank you for the feedback. We are thinking about an app, although most doctors offices still use desktop PCs. I will pass along the shout out to Customer Service. Thanks again!

Samantha
Front Desk CA in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazing Product

5,0 vor 6 Jahren

Kommentare: I am super pleased with this program! I used to personally make the calls for our office & type of the individual text messages; which was very time consuming! Since we got ReminderCall I have been able to put my focus on more important job duties!

Vorteile:

This software is simple & easy to use! The way the website is set up with ability to track the success & failures of the calls is amazing.

Nachteile:

Some of our older patients have issues with understand the voices selected for the calls.

Antwort von ReminderCall

vor 6 Jahren

Thanks for taking the time to provide your feedback. We are constantly improving our service, and your input is appreciated. Our goal is to increase your daily productivity. We're happy that you're pleased with the system and that you've discovered some extra bandwidth for important tasks.

Donna
Office Management in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome Product

5,0 vor 5 Jahren

Kommentare: Love that we can send a reminder to our clients prior to their visit. Great tool.

Vorteile:

Love Reminder Call. Streamlines our processes.

Nachteile:

We have no issues with this product. We are very happy and it meets our needs.

Antwort von ReminderCall

vor 5 Jahren

Hi Donna, Thank you for sharing your experience with the Capterra community. We're so glad our service has helped you streamline your workflow. Thanks again for taking the time to write!

Nikki
Office Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Midwest Endo

4,0 vor 3 Jahren

Kommentare: Great

Vorteile:

Easy to use. Also the ability to cancel future messages is very nice.

Nachteile:

Can not use many words on texts. Would like to put more information on the messages

Antwort von ReminderCall

vor 3 Jahren

Hello and thank you for taking the time to write a review! You can now send up to 1,600 characters per text message. Please check your dashboard for more info!