Eventsquid Erfahrungen

Wish we would have discovered Eventsquid sooner!

Kommentare: On top of solving all of our registration problems, through Eventsquid, we've solved problems that we didn't even realize were problems. For example, our accounting department for 34 years has produced invoices for hundreds of participants that wish to be invoiced. It's not hard to do but it takes time. With Eventsquid, the customer creates their own invoices and in their communication center, you can have automated reminders to send to customers that are approaching payment due date or past due. No more individual follow-up emails. Our accounting team was delighted to know that workload had been removed. After our show, we had a team that spent a large amount of time creating an after-show survey (they built our own system) but Eventsquid has a survey tool built in with the mailing lists already available. That freed up a great deal of team for our developers. Additionally, our developers no longer have to build and maintain our custom seating program. Eventsquid has a seating program built in. And, best of all, it works directly from our registrant list so we do not have to import, export and update data in two separate locations. This system is not just benefiting the registration process, it literally is changing our whole organization. We are learning that we can use this software for far more things than just our Symposium registration. We are using it for several other events and day-to-day operations.

Vorteile:

I don't even know where to start. One of the biggest benefits we've received thus far is the ease of registering our customers. Our event is extremely complex with many different rules, exceptions, registration offerings, dozens of different registration categories that influence different registration prices, etc. We've tried several other registration systems and they just simply could not do what we needed it to and our customers were always complaining about the complexity of registering for our events. We were working harder not smarter trying to pull reports/data in our other systems and with Eventsquid, the reports are very easy to use and pull all of the data you need. I researched a couple of the big box registration companies and they were all WAY out of budget but also, they couldn't do what we needed the system to do. Luckily, we came across G2 Crowd and Capterra and saw all of the great reviews about Eventsquid. I was over the moon to learn about all of the features they offered and best yet, it was extremely affordable! Not to mention, their staff is AMAZING! I literally could go on and on about the benefits of this software. If you are looking for a better registration system, look no further. This is your solution!

Nachteile:

I can honestly say there is nothing I dislike about this software. There were a couple of far-fetched, "in a perfect world" requests we had and their staff quickly modified the system to make it work for us.

Flexible platform for creative managers

Kommentare: The support team and leadership have been great to work with - I feel really supported and am proud to have brought this service and platform to my organization. We have since adopted EventSquid as our enterprise-level event management system. We're excited to continue learning the platform and the many needs it can meet.

Vorteile:

The flexibility within the platform to customize and configure pathways and events just the way you need them is great! The user experience is smooth and appears seamless on mobile or desktop - that's a necessary feature for this type of platform. The admin side of the platform is fairly straight-forward and simple; you won't need an IT expert to use and deploy this platform. The support from the EventSquid team is what puts it over the top!

Nachteile:

With so much customization, there is a bit to explore and can be overwhelming. The VEO seems promising but we haven't been able to quite figure it out with the video-conferencing platform and types of services we offer. There are just a few things here and there that the platform does (registration timeouts, inability to automate email/attachments in confirmation emails, not saving submissions, etc) that are a little frustrating, but nothing unexpected from a new platform.

Great features and functionality, issues with user-compatibility

Kommentare: It helped with several essential event functions, like registration and payment processing, and helped make things easier. However, non-user-friendly functions made things more difficult for us, as we had to help guests register and make payments over the phone. All in all, it's affordable and worth the money, but improvements are needed.

Vorteile:

It performs a lot of functions, from registering guests to processing payments to sending out event surveys.

Nachteile:

It's not very user-friendly, especially for people who are not internet savvy. I had to help most of our guests register for the event because the registration process was too complicated (having to make a profile for every attendee, even guests of our main attendees, made things difficult. People simply wanted to register guests without providing their names, addresses, etc.).

Space Foundation review

Kommentare: Overall it has been very good. Your team definitely prioritizes customer support and engagement, and we appreciate the flexibility and the opportunities to partner for innvoation.

Vorteile:

Ease of use. Phenomenal customer support and opportunities for customization. The team is exceedingly responsive and helpful.

Nachteile:

We've struggled with reporting. The financial data doesn't seem to line up and we have to use Excel to reconcile.

Eventsquid makes it personal!

Vorteile:

Our organization was planning to host an event of 2,000+ attendees, and we knew we had to have a registration and management software that could keep up with our demands, especially since our event is incredibly complex. After comparing and contrasting many options, we did decide to take the plunge with Eventsquid. Its offerings, ease of use, price point, and support staff really stood out when making the final choice. In fact, the staff and leadership of the company really made the difference, compered to the other companies and options. They were patient and understanding, and always ready to help and assist us with any questions or concerns we had. You aren't just another client or just a number with Eventsquid, they make it personal from the start and for us, that made all the difference!

Nachteile:

The reporting and statistics portion of the software left a bit to be desired. A lot of information is certainly available, but customizing the reports and nailing down specific data was difficult and sometimes simply not possible, due to the limitations of the software in categorizing the stats and figures. Also, when searching for specific attendees that have registered, to make edits or gather information, the search criteria has to be entered exactly as is was entered by the attendee originally. This makes searching for some attendees not very user friendly.

Very Glad I Found This Software!

Kommentare: This software has saved us countless hours in every aspect from setup to tracking to reporting to billing. We set up 3 different registrations - for clients, business partners, and employees - repeating some questions in all 3 but then easily making them unique for each type of registrant. Simple! And I cannot say enough about their customer service. Every single person we've worked with is pleasant, professional, knowledgeable and helpful. Tickets are turned around in a very reasonable amount of time, and when we recently experienced what we thought was a crisis right after we launched our virtual conference (another amazing set of tools for users and attendees) (the crisis was self-inflicted, I will say), EventSquid personnel immediately jumped on a Zoom conference with us, in a matter of minutes diagnosed what we had done wrong, and got us back where we needed to be. This all happened between sessions so our mistake was rectified before all but a few attendees knew anything had been amiss. Eventsquid's team is all about customer service and they will not let you down!

Vorteile:

Eventsquid (ES) has given us amazing event organization capabilities at an incredibly reasonable price. The features rival those of systems that cost 5-6 times as much, and its presentation of info to our clients and business partners is very professional looking and easy to use. We set up very sophisticated agendas in it with dozens of sessions, spread across 6 different meeting rooms and many sessions running concurrently. ES won't allow you to accidentally schedule two sessions in the same room at the same time, nor allow you to schedule the same speaker in two different sessions at the same time. It is very easy to set up speaker profiles complete with photos and bios, and once you define your agenda and assign speakers to all the sessions, when you click on a speaker, you'll see all the sessions that person is delivering, where, and when. And it builds your mobile Wapp at the same time! No extra work! The system allows you to send emails to all you invited, or to any subset: send an email just to business partners who have registered; or send an email just to invitees who haven't registered; etc. It keeps track of all the messages you sent and allows you to send them again as is or modify them and send as a new message. The reporting capabilities are very strong and easy to use. You can tell everything from who registered to everything they registered for, the options they selected, the permissions they are giving, etc. Billing is amazing as well!

Nachteile:

There is nothing we really don't like, some feature just take some getting used to like any other software package. On a recent, sophisticated setup, I made the mistake of setting up our sessions in registration setup before I created them in agenda setup and then found out the agenda has to be done first. There was no converting the work I had done - my bad. We've opened a few enhancement requests and in general are pleased with the way they've been handled. Some have been added to the software, we've been given workarounds for others, and there are a few that are still on a future possibilities list. We could not ask for more than that.

You Can't Beat It The Service

Kommentare: From the start I found the company great to work with. They are very hands on from the demo/sales side all the way through with them taking you through your "lessons" so you can learn the system. If there is a problem or if you have a question they are very responsive. They work with you on finding the answer you need or to help you work through a problem you may have.

Vorteile:

I found once I learned how Eventsquid titles or "sees" things when building an event registration system and website it was easy to use. The initial set-up when you are first learning can be difficult as there is a lot of toggling between tabs especially if you are building customized questions an attendee needs to fill out. But I find this software to be easy to use not only from the attendee's perspective but also for the planner who has to build it. This is huge as I have worked with other registration systems where you almost need a background in coding to use.

Nachteile:

I find some of the reporting to be basic and not as customizable as I need it to be especially when it comes to the accounting side of things. There are also limitations on what it can do if you choose to use this software as a website.

Hands down the best event registration software!

Kommentare: I have to say it's been nothing but positive since the beginning, from the start we were greeted and introduced to Eventsquid by [SENSITIVE CONTENT HIDDEN] himself when we inquired about Eventsquid. The team they have at Eventsquid is incredible, their team responds right away, they are friendly, personable but still professional. I noticed a small error in the registration process and they called me right away to apologize and let me know they had put their team to fix the issue right away. I didn't even have to wait long for the fix to be applied and I was kept updated on the status from when they had their team working on it and to when it was fixed. Plus it is so easy to see the snapshot of your event to quickly glance at registration, to know when sessions are full, moving people from the waitlist to the session, and so much more.

Vorteile:

There are so many features that EventSquid has, that I am still learning about today. It has everything you need to set up a successful event, from creating profiles, to profile specific custom questions, to having a website for your guests to access to sign up and learn more about your events. We used a different array of event registration for our largest event of the year and I have to say, it feels good to finally have everything in one spot and to have a registration simplified.

Nachteile:

Compared to using more basic and very limited registration software, it took some time to learn how to set up an event with all of the features that they have. But that was a more personal understanding, as they provided training to help me grasp the idea better and their support team has answered my questions in as little as under an hour at times too!

Eventsuid is still rocking it!

Kommentare: Overall, we love Eventsquid! The price is fair and we are looking forward to renewal!

Vorteile:

Integration was easy, the team at Eventsquid is very responsive to questions. Over the last year, we have learned several features that we didn't know the software was capable of and we plan on renewing for another year with them.

Nachteile:

Nothing about Eventsquid is difficult. However, the exhibit booth layout section can get confusing if you don't know what you're doing. The E.S. team is always available for us to ask questions & get ideas on the best way to use certain features.

All in One Solution

Kommentare: We have had a great experience with EventSquid. We have recommended the platform to our sister regions who now use it and to others that put on events.

Vorteile:

Creating a simple event structure is very easy. I enjoy the fact that I do not have to pay ala carte for features and this platform is an all in one solution.

Nachteile:

There is a bit of a learning curve in the beginning and multifaceted events don't always work perfectly. It also does not integrate with other services like ExpoBadge.

Great Product at Affordable Price

Kommentare: If you're looking for value and affordability then definitely look at EventSquid. It gives you options (i.e. mobile site and webpages for events) that would cost extra with other competitors. We solved the issue of needing a robust event management tool at an affordable price and realized that we got more than what we initially thought we wanted. However, there is room for improvement.

Vorteile:

I love the webpage that EventSquid automatically generates for each of my events/trainings. It's included with the price so I don't need to pay extra to achieve that professional look. The first event we ever used EventSquid, we had more out-of-state folks (and one person from another country) register than ever before! I believe part of the reason is because the website looks so much more professional (and legit) than it did with my previous event management site. Also, the mobile site is amazing and our attendees loved adding agenda items to their itinerary!

Nachteile:

Three main issues: 1) The Group Payment option is ONLY available for initial checkout, meaning an admin needs to enter 15+ people all at once in order to get to the final group payment page. However, if an admin needs to check-out & "pay later" so that they can get an invoice or await grant funding, then the next time the admin logs in, they will NOT be able to regroup all the invoices and pay with one credit card. That's when an admin will have to make 15+ separate payments (which locks out their card because it looks like duplicate charges), and the only way around it is for folks to call me to run a credit card over the phone on a separate payment portal, then I have to go into EventSquid and mark everyone off as paid. 2) The reporting function doesn't provide the most up-to-date balance due, which is a problem when I'm looking at 1,100 people to figure out who still owes money or run a report for our bookkeeper. Instead, I have to export everything into Excel and create a custom field and formula in order to figure who owes. 3) There are still bugs with the system. When I duplicate an event (and everything stays pretty much the same), I have to check everything over and make fake registrations because guaranteed I'll have to submit a support ticket to fix a random issue or link. Or, attendees will call me around heavy registration times (e.g. early bird deadline) and tell me that the website froze and kicked them out.

Strongest Solution for Associations and Member Organizations

Kommentare: The EventSquid team leads with terrific support and backs it up with a very robust solution, regular improvements, and frequent additions to the features and functionality. Our events vary from local meetings with 4-40 people up to week long major events and seminars of several hundred people. If EventSquid didn't support out of the box a particular way we wanted to charge our members or do break outs or promotions, then they would take the time to understand the use case and we almost always found a way to do it or saw new functionality released in time for us to use for that event. The CEO is intelligent, cares deeply about customer satisfaction, and drives the entire team for constant improvement. The solution has come a long way in the year and a half we've been a client and we look forward to the continued release of exciting new capabilities. If you only do one event a year, EventSquid should be strongly considered. However, if you have more than 1 event a year with some of the same attendees, there isn't a better solution to support your members. My 4 Star ratings reflect most on the complexity of any event system. EventSquid is about the easiest I've seen to use for large events. The Quality and Functionality Scores reflect that EventSquid is earlier in their development than some of the other leading solutions in this space, but EventSquid has been rapidly closing any gaps and has some exciting capabilities that most of the other solutions lack. Michael and his team at EventSquid have been a true and valued partner to us, which has been invaluable to the events side of our business.

Vorteile:

Member driven with member history and profile capabilties. Ease of use and flexibility.

Nachteile:

Some of the mobile aspects and integration, all of which have improved greatly and have additional improvements and capabilities coming on the roadmap.

Great Support

Vorteile:

I love the simplicity of building out the site, and the quick support we receive when we have questions.

Nachteile:

As a govt organization, lots of times we have security requests and work arounds that are needed to support our clients. We tend to have requests that are just not available within the system currently. Understanding that we are most likely the outlier in a lot of these situations!

Good Functionality for Reasonable Investment

Kommentare: The system is very comprehensive. Customer Service is excellent, knowledgable and guides you through the best way to implement your specific workflows. We are very pleased with the company's responsiveness to our needs and we continue to renew due this support and the quality of the software.

Vorteile:

We use Eventsquid for managing our large and mid-size conferences plus all our virtual professional learning sessions. The initial implementation (content, registration, notifications, reporting) was logical and easy to set up by non-technical staff. Events can be cloned making the setup of new events much faster. The ability to do group registrations, customize the registration forms, track participants by session, and manage the financials is excellent. We used Stripe CC and Purchase Orders for payment. Next we will add check in and out and the new Professional Learning module features as this will allow our workflow tasks to stay within Eventsquid (Certificates, Virtual session attendance, etc.). The system is very comprehensive and has everything we need to run our events, plus more.

Nachteile:

Some great features are not always apparent and can be overlooked during the setup process, e.g, linkage of an action triggering an action in another section.

Eventsquid Software Perfect For Our Association

Kommentare: The Eventsquid platform and team are wonderful to work with. The customer support was wonderful and the team implemented features based on feed-back.

Vorteile:

Eventsquid is an easy-to-use platform. The registration features is one we liked most about this platform. As an association with multiple member levels and many options available during registration including early-bird discounts, etc. The Eventsquid platform allowed us to create this options in an form that was easy for a user to understand and navigate. The price tier feature allowed us to set a price increase on a certain date and it automatically changed. During the pandemic the platform also allowed us to include health safety protocol guidelines and "ready-to-attend" options during the registration process.

Nachteile:

The process on users receiving their login information when misplaced or forgotten.

Mission Success with EventSquid!!

Kommentare: We had previously used another well known registration site for all of our launch events. Several reasons we were looking for another software registration site include (but not limited to): not allowing for 'back door' registrations (security), providing SMS texting capability and setting the # of guest allowances per individual email address to name a few. EventSquid software provided us with ALL of our requirements and numerous other capabilities that enabled us to save numerous labor hours each mission by 1) reducing registrants questions due to the capability to upload documents (providing guests with FAQ's and detailed agendas) and 2) being able to provide all inclusive attendee reports to our customers. EventSquid's focus on customer service exceeds all expectations; we only wish we found them years ago!

Vorteile:

Too many to list, our top 4 are: CUSTOMER SERVICE, software is very intuitive, invitation list functionality and the Communication Dashboard!

Nachteile:

Lacks an 'Admin Registration' feature to by-pass the specific parameters of the event.

Great event management software!

Vorteile:

I love their customer service! They have been incredibly responsive with and have gone out of their way to try and add on elements that would make our lives easier!

Nachteile:

I feel like the core of the product it is geared towards sporting event registrations, but the team has been really proactive about helping implement changes that are more beneficial to our use!

Best event management software and GREAT price!

Kommentare: EventSquid helped bring our Conference management and website appearance into the current times! Our old site looked old and outdated and did not have the agenda and room management options. Or the "click n buy" space options. So much easier to manage, set up and deal with from beginning to end.

Vorteile:

The ease of setting up the event - from registration to speakers to sponsors/exhibitors to page appearance. The App is included in the price and is a great addition for our attendees. The customer service and technical support is STELLAR!

Nachteile:

Wish it had onsite badge printing option available.

Experience Conference & Eventsquid

Kommentare: We have found a strong solution to our annual registration, with options to enhance our ongoing meetings, sub-events, and pull more of our logistics under one roof.

Vorteile:

Eventsquid has dramatically changed our ability to track registrations, gain key info from our attendees, and ensure a seamless check-in process at our annual event!

Nachteile:

Since the software encompasses so much, we are sometimes at a loss on how to best use all of the available features.

Easy to use, and customer service is every time you have questions/issues. Very positive experience!

Vorteile:

The platform is pretty intuitive, and the displays are very crisp and clear. It's not hard to find the information you're seeking. But any time I run into a problem, the answer is just an e-mail away. I cannot speak highly enough about the customer service. They are responsive and extremely helpful. Pricing is up front, charged on an annual basis and is all-inclusive. It makes budgeting very easy. I look forward to continued use of this platform, to help get me all the way through the learning curve.

Nachteile:

There have been a couple minor hiccups on a couple of individual registrations, but most of that was attributable to either user error or a mistake on my part. And if it wasn't due to either of those reasons, customer service was right on it to correct anything... including my mistakes. So not much of a negative.

Highest level of personal attention you'll ever experience by experts who know what they're doing!

Vorteile:

First of all, the aesthetic experience for the customer (end user) is vibrant, modern, and sleek. I love that they've put strategic thought into how they built the software so that it MAKES SENSE for the person working on the back end to build the registration forms and surveys. This is a company that understands the nuances involved to highlight sponsors, speakers, and VIP's in a tasteful manner. Further, they understand the challenges that planners have in making sure they can CUSTOMIZE to best gather the RIGHT information during the registration process. The personal customer service level of this company is SO HIGH TOUCH that they welcome when a client makes a suggestion that can make the experience even better!

We used Eventsquid for our Startup Pitch Event

Kommentare: We only had very short time to launch the online registration platform after we chose Eventsquid was our preferred platform. Despite a limited time to develop our event website on Eventsquid, it went very well, thanks to very helpful support consultants at Eventsquid.

Vorteile:

Eventsquid is a reasonably priced event management package that allowed us to organize a video conference event with multiple real venues where we had attendants for networking. The software is flexible enough to device some work arounds to come up with highly demanding requests from our end. Since this was our first time use of Eventsquid, we will be exploring ways to adopt other functions, such as QR code based check-in process, which we were not able to use this time.

Nachteile:

Our event encompasses different time zones with multiple languages. As of right now the largest number of attendants come from Japan, but Eventsquid is unable to use information in Japanese. This needs to be improved. We also treat all of our attendants as if they are ALL speaking guests. We may have to ask Eventsquid to help us organize this special situation.

easy to use software with great customization tools

Vorteile:

My team has been using Eventsquid for the past year and I must say that the software is very intuitive. The Eventsquid team was super helpful with training and getting us set up. We've had numerous events over the past year with different pricing models, and the software allowed us to customize each event.

Nachteile:

It would be nice if the software integrated with Salesforce so we could keep track of what clients are attending the events.

Going Strong with Eventsquid

Vorteile:

EventSquid is our go to software for event registration of our annual event. The developers are continually making the program better and improving functionality. We are very happy with our experience over the last 6 years!

Nachteile:

Set up can be tedious at first but is easy once you figure it out. It is very easy to submit a help ticket if you are having any issues and they get back to you in a timely manner.

Easy, efficient and without surprises

Kommentare: The registration tool was very efficient and I was able to create custom registration forms and collect all the necessary information from my participants in a clear and organized way. Additionally, the checkout process was simple and secure, making it easy for attendees to complete their registration.

Vorteile:

It exceeded my expectations in every way. What I liked the most about this platform is how easy and efficient it is to manage my events. From the moment I checked in, everything was very smooth and hassle-free.

Nachteile:

Even though the platform offers a lot of features, I felt it was missing a bit more flexibility in terms of customization. I would have liked to be able to further customize the registration forms and add a few extra fields based on some of my specific needs.