LogMeIn Rescue Erfahrungen

Remote support at your finger tips

Vorteile:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Nachteile:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

Kommentare: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Vorteile:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Nachteile:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

May 2022 Update Broke this Product

Kommentare: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Vorteile:

Reliable - unattended access - ease of use with client

Nachteile:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Great Product, But a Bit oo Expensive

Kommentare: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Vorteile:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Nachteile:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Amazing tool for Remote control.

Vorteile:

ogMeIn Rescue is well suited in enterprises that require 24/7 user functionality. It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required). It allows instantaneous access to computers that are otherwise difficult to physically get to.

Nachteile:

Sometime Disconnection in the services. Cost is little bit high.

LogMeIn Is a wonderful option for remote repairs

Kommentare: LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance.

Vorteile:

I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier.

Nachteile:

Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Kommentare: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Vorteile:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Nachteile:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great software. Does everything required and more.

Vorteile:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Nachteile:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Simple and Powerful

Vorteile:

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

Nachteile:

file transfer speed could be improved. Overall fantastic though.

LogMein works as needed

Kommentare: Positive, makes remote troubleshooting easy

Vorteile:

Ease of setup and intuitive interface for admin and client

Nachteile:

need a robust Internet connection on client side

Rescue really works great.

Kommentare: We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

Vorteile:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Nachteile:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

One of the best remote take-over tools out there!

Kommentare: I have used LogMeIn Rescue for several years on a daily basis and have yet to come across a remote take-over tool that is as user friendly as this one. The learning curve is quite low, which makes it a great tool for most Service Desk environments!
The lay-out is very clear and easy to understand and use and security-wise it's one of the most secure tools. I have worked with some European countries that have quite extensive checklists regarding security and LogMeIn Rescue was able to tick every box.
Having done some comparison research for a recent project we were running, I can honestly say LogMeIn Rescue is one of the (if not THE) best back-for-your-buck remote take-over tools out there.
Their reporting function could be improved/upgraded, but I won't even rate this against the tool as, in my experience, this is on the lower side of requirements for any remote take-over tool.
I highly recommend LogMeIn Rescue to anyone looking for a great remote take-over tool. I can honestly say you can't go wrong and will not be disappointed!

Vorteile:

The lay-out of the tool is very clear and user friendly.

Nachteile:

Reporting function could use some improvement.

Logmein Rescue is an easy to use remote software with multiple platforms.

Kommentare: The ease of knowing that at a moments notice, I can jump onto my device of choice and provide full remote support to my users is a great benefit. The performance across the different platforms is pretty seamless and very responsive.

Vorteile:

Logmein Rescue is an easy to use remote software with multiple platforms. I've had this software get me out of bind when my boss called for support and all I had was my Android Tablet. I like that it is flexible enough to on multiple platforms and easy for the customer side to use.

Nachteile:

Its a great tool, but it does come with a hefty price tag, if your organization can afford it on their per technician basis.

Not Worth The Cost

Kommentare: Our experience with LogMeIn Rescue taught us that even software backed by a popular name may not be as good as software that is free or from a more uncommon developer.

Vorteile:

LogMeIn Rescue does what it is supposed to do. That's about the only positive thing I have to say about the software. Aside from that, cost and ease of use and functionality are major drawbacks.

Nachteile:

After using LogMeIn Rescue for nearly 9 months, we have reached a point where we have to decide if it will be a permanent system that we will utilize. I have decided to pursue other options considering there are cheaper -- and even free -- alternatives that exist which provide equal or greater functionality at no cost or at a fraction of the cost of LogMeIn Rescue. LogMeIn Rescue is not as feature rich as many of the free and lower priced products that exist. So, in short, cost was the main issue for us deciding to pursue other options.

Absolute necessity for our Tech Support office

Kommentare: Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.

Vorteile:

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Nachteile:

I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently 20.

Remote Support has never been easier

Kommentare: Logmein is great and my users are very comfortable with this software

Vorteile:

Very simple to use and easy telling my employee to go to the site as i generate a code for them. It offers ease of access for me as an admin to assist our users remotely especially during the pandemic.

Nachteile:

Occasionally my admin rights do not work as i am using the software but overall its been a good experience

Good option for remote assitance

Kommentare: I user for several years, until I found Zoho assis, way cheaper and with mobile support.

Vorteile:

Easy to use. Quick download for client. Very good to send and receive files

Nachteile:

Mobile support not included (aditional licence payment).

Good product but the customer support could use some work

Kommentare: Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

Vorteile:

This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Nachteile:

The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

I use Log Me In all the time to assist my family friends with PC and phone issues.

Kommentare: I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Vorteile:

I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Nachteile:

The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Good

Vorteile:

You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases.

Nachteile:

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this.

Love it.

Kommentare: Very good application, has everything I need to be able to help users remotely.

Vorteile:

The ability to handle multiple sessions at once. Pause/Resume sessions.

Nachteile:

Unable to remote into a computer using just their computer name/IP - It will find it, but always say the username/password is incorrect, when it isnt.

Sharing Screen is easy with LogMeIn Rescue

Vorteile:

With the help of internet i can share computer screens and can do work on the LogMeIn Rescue Enabled computer. Easy to install. Marker is available. Eraser is there to remove marked content on the screen.

Nachteile:

Software is not optimised ang is a bit slow.

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

Vorteile:

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Nachteile:

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Easy to Use Software!

Vorteile:

The software is very simple to use and end users even without any computer knowledge can go in and put in the code very quickly and easily giving remote access.

Nachteile:

The thing I like the least about LMI is that sometimes it will lag and freeze up. In a rare event someone has dial up internet it doesn't function very well.

A good choice for remote support.

Kommentare: Overall this software has benefited us. It is well received by our customers and helps us get the job done quickly and efficiently.

Vorteile:

Once installed it is easy to use. It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Nachteile:

I felt that it was a bit expensive compared to its competitors but thats not to say its not a decent piece of software. Sometimes when you remote in to a customer and they share an RDP session, the mouse and keyboard can stop responding. This might not be LogMeIn but environmental so may not be related.