LogMeIn Rescue Erfahrungen

Remote support at your finger tips

Vorteile:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Nachteile:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

Kommentare: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Vorteile:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Nachteile:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

May 2022 Update Broke this Product

Kommentare: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Vorteile:

Reliable - unattended access - ease of use with client

Nachteile:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Great Product, But a Bit oo Expensive

Kommentare: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Vorteile:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Nachteile:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

LogmeIn Rescue is a nice tool to have.

Kommentare: This is a great tool for any IT Professional that will be supporting customers remotely.

Vorteile:

It works well especially with customers that do not have good computer skills.

Nachteile:

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Rescue really works great.

Kommentare: We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

Vorteile:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Nachteile:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Kommentare: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Vorteile:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Nachteile:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great software. Does everything required and more.

Vorteile:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Nachteile:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Logmein Rescue Review

Vorteile:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Nachteile:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Rescue is Great for Remote Support for PCs and some Mobiles

Kommentare: Overall experience has been wonderful. It does what it needs for us but could use some new features and device/OS support.

Vorteile:

I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time.

Nachteile:

Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use.

LogMeIn Rescue - one of the simplest and greatest remote session product

Kommentare: Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Vorteile:

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Nachteile:

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Great for remote supoort

Kommentare: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Vorteile:

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Nachteile:

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Remote Access with chat :)

Vorteile:

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Nachteile:

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Great Remote Support Tool

Kommentare: Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Vorteile:

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Nachteile:

Nothing. It always worked. I never had an issue.

LogMein best remote work software

Kommentare: I am working with a security software company, this tool is very effective to help us solve and troubleshoot problems by establishing a remote connection

Vorteile:

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Nachteile:

Overall the feature is very good, I think it must need a better resolution.

Decent ad-hoc remote support software

Kommentare: Good solid remote support product and the mobile phone element is very useful.

Vorteile:

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Nachteile:

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

I use LMI daily to connect to support remote users that are off domain at my company.

Kommentare: I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them.

Vorteile:

There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad.

Log MeIn Rescue is awesome!

Kommentare: love the reliability, dependability and features of Log Me In Rescue. I use this everyday and would never be able to get Anything Done without it. Pricing could be better as I understand there are some newer cheaper options. however I do not feel like re-inventing the wheel.

Vorteile:

Love that I can set up unattended Acces for computers!! make by job much easier for computers off domain and off site.

Nachteile:

pricing could be better,

IT DEPARTMENT MUST HAVE

Kommentare: I used this software in its early inception and as it grew it just continued to get better.

Vorteile:

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

Nachteile:

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

Very Helpful Tool

Kommentare: We are a large construction company and have jobsites all over the U.S. When one of our end users has a problem with their PC or software they are trying to use they just jump on LogMeIn and we fix them right up.

Vorteile:

Great for helping our end users that are out in the field and have computer issues

Nachteile:

Not much to say bad about it, helps us every day.

Great tool to support your team!

Kommentare: We love being able to remote support our team.

Vorteile:

Easy of access in joining sessions both scheduled and impromptu.

Nachteile:

The installer can take a few extra moments at times to join screens.

LogMeIn Rescue Review

Kommentare: This is a good tool for remote troubleshooting of PC issues

Vorteile:

I use it daily in troubleshooting PC related issues remotely, it has alot of good features which make remote troubleshooting smooth

Nachteile:

Sometimes it gets blocked by PC firewalls and this requires making some changes to the PC settings, which can be difficult if the company does not give its employees admin access over their PCs

The best remote software to use

Kommentare: It's been a blessing to our desktop support dept since we have to troubleshoot about 100 of our sales employees all over the U.S.

Vorteile:

it's ease of use. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine.

Nachteile:

Not much I don't like about this software. It is very easy to use, as long as the user has internet connection you're good to go.

Great Way To Help On Campus Users On The Fly

Vorteile:

We could use one feature of this software to view the desktop of the user in question.

Nachteile:

Some users were not comfortable having me log into their desktop.

LogMeIn Rescue Saves Time and Resources

Kommentare: Wonderful. Would certainly recommend.

Vorteile:

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

Nachteile:

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.