Net Health Erfahrungen

Alternative EMR to Epic

Kommentare: I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it.

Vorteile:

The software has security features that EPIC does not have the current capabilities to perform.

Nachteile:

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Optima HospiceSoft program review

Vorteile:

I feel the Software is user friendly. I particularly appreciate the quick Feedback option where you can send an email with questions. Optima staff respond most often on the same day with a phone call. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Nachteile:

At times I wish it could be more simplified. There seems to be repetitive layers that can be cumbersome to get through.

Poor implementation, lack of support and poor features. Tissue analytics does not work well!

Kommentare: No positive words, our journey has been difficult, and we have had to keep our old EMR for the essential functions and this adds to our expense.

Vorteile:

We enjoy the features that allow for easy billing.

Nachteile:

We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging.

For easy schedule of your customers and/or patient use net health software

Vorteile:

Easy handling for patients to book its date, easy for stuff to manage and arrange cases as critical to be faster

Nachteile:

There is a problem when the new update install, it take more time than other related programs

Makes Documentation Easier

Kommentare: Overall, I like the way Casamba is set up to help me complete my documentation requirements. There are plenty of training sessions available for new users.

Vorteile:

As a PRN Speech Language Pathologist, I use this software in my second job at a SNF. I like that it saves me time in my documentation for Evals, daily notes, and weekly progress notes by having templates for each task . It also keeps track of my hours worked and my daily schedule.

Nachteile:

Casamba sometimes has glitches where it is difficult to login and to sync my data before I clock out. Everything must be successfully synced before I can leave work. Sometimes the sync process takes a long time to complete.

I am a physical therapy assistant who uses it daily to document

Vorteile:

Its easy to use, you can create quick drop downs to ensure your documentation is with in Medicare guidelines.

Nachteile:

The application for the tablet can be confusing and glitches. I have had numerous documents I have completed not sync and needed to be redone

Great for Workers Compensation clinics once software is setup.

Kommentare: Easy to create notes.

Vorteile:

Can complete encounter note in under 2 minutes. Paired with Dragon Dictation it works great. Very efficient.

Nachteile:

Lots of clicking. It must have taken a long time to set up templates. I'm an end user and its too efficient to come out of company this way.

Unreliable, lost lots of productivity from daily technical issues

Kommentare: Would not recommend, hours of lost documentation and productivity in just one week. IT unable to remedy situation,

Vorteile:

Navigation is intuitive and easy. Documentation is easy to locate.

Nachteile:

EXTREMELY unreliable with daily connectivity issues, lost documentation and loading errors originating from the Casamba servers. No such issues with previous EMR.

Extremely pleased 10/10

Vorteile:

Extremely pleased with the service offered by Casamba, very happy and satisfied, the quality of its services is undoubtedly 10/10

Nachteile:

I really do not have any complaints about this company, it knows how to treat customers, it knows what customers want, it is versatile .. Very useful and practical. Very good

User

Kommentare: It is very worth to give it a try

Vorteile:

It is very nice where I can write and edit my documents in a fraction of time of what I used to.

Nachteile:

It is a little bit expensive and difficult to print using my Ipad

Net Health is vital to our success

Kommentare: Net Health is THE system to use in the Rehab World. They have an amazing team and are always striving to improve on an already amazing system. They keep us up to date on industry changes and trends.

Vorteile:

Net Health gives us the tools to keep our caseload organized efficiently. It has been a critical part of our day-to-day operational success. It integrates seamlessly with our Nursing EMR. The Net Health team is responsive and proactive in addressing any issues that arise.

Nachteile:

Customizations have been the biggest challenge, but that is an area that is very much improving.

Kommentare: I have a multi-clinic urgent care/occupational medicine practice in Nashville, TN. Because we handle both urgent care and occupational medicine cases, it was impossible for many years to find a single-solution program for what we do. There are so many differences between those two types of practices in terms of protocol, handling of information, and billing that, if we wanted to do it all well, we had to have multiple systems in place to manage all aspects of patient care - from the front-end procedure, to the provider encounter, retention of records, reporting and billing. We had looked at many different systems through the years with the intent to go to a single system, but each time we looked we felt that they just were not yet up to our standards. We had even looked at the predecessor system for Agility in the past. Then, about 2 years ago we looked at them again. Integritas had developed a system that we felt would meet our needs. We ran our numbers, looking at cost savings from trimming the multiple systems down to a single system. Then the advantage of the federal stimulus reimbursement came along to further help offset the cost of implementation. It suddenly became a no-brainer decision to transition from our existing hodgepodge of systems to a single, unified one that was more cost-effective than our current set-up, and would qualify for reimbursement under the meaningful use definition of the stimulus act. We also wanted to ensure this program was CCHIT-certified. (Fortunately, it is!) So in June of 2010, we implemented Agility. There was training in advance for all our personnel. The training was aimed specifically at the individual groups who would use its different modules. Installation and implementation happened in several phases. As with any new system, you run into a few bumps when you go live. But learning the system was pretty easy for all of our folks. Even our most resistant physician has mastered the program, and uses it without any problems. What we noticed very quickly with this system is how well our documentation improved. All charts became easy to read, review and follow. The built-in coding algorithm, combined with improved documentation, has allowed for an improvement in revenue. I like the fact that the wizards and templates are fully customizable and editable. Every aspect of the patient encounter can be adjusted to the unique needs of the patient. At the same time, being able to automate common and recurring orders and exams with order sets and exam sets speeds things up. The folks at Integritas have been very helpful when we had questions or suggestions for improvements. This is a system that I have no reservations in recommending.

Optima

Kommentare: I don’t even know where to start there are sooooo many negatives. My background: 30 years experience, working w therapy programs since late 90’s— and none made me consider quitting my job. Extraordinarily frustrating, tedious, time consuming program with glitches, circular glitches, no saves for a variety of different circumstances, consumes all of my attention to read the 4 or 5 size font lettering and visually screen the page for endless, mandatory boxes to click on, scrolling page right to left and top down — anything missed ( often inconsequential) will force me to go thru pages to find it. Yesterday had to write my saved notes twice bc my computer lost power—8- 10 minutes each note each time, eval takes min of 45 min computer time of 100% focus. I had to leave twice my work bc I wasted so much time in my frustration— to complete the next day. Oh, I’m prn— the fulltime ppl do their paperwork at home and are unpaid—2-3 hrs per night. A horrible, terrible program using technology from the 90’s. It’s counterintuitive. Avoid at all costs— if ur therapists can even read the size 4 font— they will soon need a stronger Rx. My productivity is now 50-60% with my best effort.

Vorteile:

Zero— none— zilch. There is nothing to like— I can’t read previous treatments or evals without endless clicking , no shared med hx between disciplines,

Nachteile:

Any positive reviews I’ve read are 3 or more years old. I seriously doubt those are therapist reviews, probably professional reviewers who are paid.

Makes rehab management in SNF much easier

Kommentare: I have used several versions of Casamba with different rehab companies. As a manager, the reports saved me time when my customers needed quick information. I have always felt that Casamba has been user friendly to use as a COTA and manager. How to setup and do the evals needs work, but I have always found it easier to use than Rehab Optima. Love the planner!!

Vorteile:

The planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance.

Nachteile:

The evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be.

Initial Customer Service Impression was Bad

Kommentare: My overall initial experience with this company did not leave a good impression. I cannot and would not recommend this company, based on the initial customer service and this company not providing a demonstration as noted on their website without going through a huge process. For a therapy practice, customer service support is essential. If the initial customer service of this company is any indication of what their customer service is like after the sale, I would avoid this company at all costs.

Vorteile:

Unable to convey any pros at this time. The website was organized okay but did not provide adequate information on their products and services in order to make an informed decision.

Nachteile:

We went to the Net Health website to sign up for a demonstration. I was supposed to receive a demo, however, received a phone call from a representative stating this was a 10 minute phone call to see "if our software is a right fit", like being interviewed for a job. I asked the rep about my requested demo and she stated we could not have one until we went through their process of "discovery". She wanted to schedule me with a gentleman for a 30 minute phone call the next day. I informed her I did not want a phone call but wanted a demo as indicated on their website.

Mixed experiences

Vorteile:

What I like most about this software is it is ascetically pleasing and very user friendly. This software makes it easy for clinicians to document notes and schedules for patients.

Nachteile:

What I like least about this software is the glitches that have been happening ever since the update that happened at the beginning of this year. I wish we could go back to the old system before the update migration was done.

User Friendly

Vorteile:

This software is very easy to work with from any device. It makes documenting for all of the clinicians easy while saving time.

Nachteile:

I do not like this software since the most recent update that was done in April of 2019. Our company has had a hard time getting issues resolved in a timely manner. It seems as if this update was done prior to figuring out the quirks.

Very easy to use

Kommentare: This is a user friendly program, I have gotten great costumer service. It is nice to be dealing with the same people for several years.

Vorteile:

I like that the program is colorful, it makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we don't need a hard to use program.

Nachteile:

Lots of steps to flip a patient to admitted.

Great product

Vorteile:

They are always updating and simple to use

Nachteile:

There are some lag times, issues with billing

enjoyable

Kommentare: I really love the people on the phones. This company is so caring that they sent me flowers when I finished my cancer treatments. Who does that?! Yes, I cried.

Vorteile:

I enjoy the speed of billing and posting.

Nachteile:

It is very hard to delete something once it is in there.

Terrible Support

Vorteile:

The software was affordable and did the trick for a small clinic

Nachteile:

The billing aspect had a lot of manual processes and the customer support was terrible. It would take hours on hold to reach an agent and they would not respond to messages.

Positive experience, awesome support, feel very confident when my claims leave the office-A+++

Kommentare: Can be accessed on the web from any location. Once all systems are in place, it is very easy to use. In 6 months, I continue to feel confident that my claims are transmitted quickly and correctly. My turnaround time is usually 2-3 weeks. I used another system for 19 years and hands down, this one has it beat many times over. The support is great and I never have to wait too long for someone to get back in touch with me.

Vorteile:

Web based to work from home, vacation, wherever/NetHealthU/great support/easy to use. Transition went smoothly as I didn't need to bring everything over from my old medical software. Applying payments can go quickly and accurately. Once you have all your background information in place, patient entry can be smooth and accurate.

Nachteile:

Not too many cons I have run into - few little glitches but they were usually my misunderstanding. The only one I encounter is in scheduling. You have the option to generate a paper reminder after determining the date and time, and after that is printed, I give it to the patient and forget to come back and click submit, which results in the patient not getting on the schedule.

Excellent Support

Kommentare: Customer service is always there when I have problems or questions!

Vorteile:

It was easy to figure out and lots of options!

Nachteile:

A few glitches in the system at times but nothing worth complaining about!

It is incredibly user friendly!

Kommentare: I highly recommend Optima HCS.
the administration, functionality and customer service cannot be matched.

Vorteile:

Product is easy to use for the user and administration. software stays current with all industry changes

Nachteile:

'A la carte' pricing policy. Often hard to 'explain' to accountants. include modules or packages rather than line by line charges per facility

I find this product easy to use with good tech support

Kommentare: Love having something easy to use that helps with any denials or audits- foolproof

Vorteile:

I think the ease of use. All of my new clinicians comment on how easy it is to learn. Also the updates and reminders for what is due when

Nachteile:

I think goal building for new clinicians is always the hardest. THey build but hit the wrong button and it disappears.