Bewertet am 1.4.2019
Best system we've used for tracking feedback
Kommentare: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.
Vorteile: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.
Nachteile: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.
Antwort des Softwareanbieters
von Canny an 3.4.2019
Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.
We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!
Bewertet am 2.4.2019
Great tool for Product Teams
Kommentare: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.
Vorteile: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.
Nachteile: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.
Bewertet am 3.8.2018
The little things matter
Kommentare: Amazing experience with customer support and the product.
Vorteile: I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!
Nachteile: None, but I am still a new user. 1 month approximately.
Bewertet am 22.8.2019
Kommentare: It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example
Vorteile: Tickets are really easily searchable and creating new ones is intuitive for even new users. Also much cheaper than competitors.
Nachteile: Needs configuration to get data to our own servers. Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.
Bewertet am 11.10.2019
A Quick and Easy Solution to Collecting Feedback
Kommentare: Overall, I really like using Canny and how easy it is for teams to adopt. However ultimately I would probably trade it in for something more robust down the road.
Vorteile: So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.
Nachteile: Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.