Über Intouch Insight CX Platform

Software und Services zur Verwaltung von Kundenerfahrung, die zuhört, dolmetscht, Kundenfeedback in die Tat umsetzt sowie Betriebsdaten verarbeitet.

Erfahre mehr über Intouch Insight CX Platform

Vorteile:

Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

Nachteile:

The web interface could use some updating. Some parts can be difficult to navigate.

Bewertungen zu Intouch Insight CX Platform

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,9
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

9/10

Intouch Insight CX Platform hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 10 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (10)

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Nutzerbewertungen filtern (10)

Sally W.
Sally W.
ESL Teacher in Kanada
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best software for mobile audits and customer service management!

5 vor 3 Jahren

Kommentare: The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

Vorteile:

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Nachteile:

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Antwort von Intouch Insight

vor 3 Jahren

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Misael V.
Product Coordinator in USA
Marktforschung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mystery Shops

5 vor 4 Jahren

Kommentare: Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

Vorteile:

The ability to access and engage with the platform, and communicate with Intouch staff.

Nachteile:

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Antwort von Intouch Insight

vor 4 Jahren

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Verifizierter Rezensent
Director of Operations in Kanada
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall a great experience!

4 vor 4 Jahren

Kommentare: Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

Vorteile:

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Nachteile:

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Antwort von Intouch Insight

vor 4 Jahren

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Rahul H.
Technical Writer in Australien
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

5 vor 4 Jahren

Vorteile:

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

Nachteile:

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Antwort von Intouch Insight

vor 4 Jahren

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Lauren N.
Marketing Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The CX Platform for Any User

5 vor 3 Jahren

Kommentare: So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.

Vorteile:

The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.

Nachteile:

The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.

Antwort von Intouch Insight

vor 3 Jahren

Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!

Rocio S.
Rocio S.
Market Research Intern in USA
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Intouch Review

4 vor 4 Jahren

Vorteile:

-Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong

Nachteile:

-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Antwort von Intouch Insight

vor 4 Jahren

Thanks so much for taking the time to share your experience, and for the fantastic feedback!

Carl B.
Trainer in Kanada
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

What we think verses Reality

5 vor 3 Jahren

Kommentare: Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it. I would highly recommend Intouch because of the great one on one customer care and support!

Vorteile:

Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Nachteile:

Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Antwort von Intouch Insight

vor 3 Jahren

Thanks so much for sharing your experience working with Intouch and for the fantastic feedback!

Mike S.
Training and Development Manager in USA
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Service, could use some upgrades in the tech department

4 vor 4 Jahren

Vorteile:

The Customer Service is fantastic. Response times are quick and the Team goes above and beyond to help.

Nachteile:

The web interface could use some updating. Some parts can be difficult to navigate.

Antwort von Intouch Insight

vor 3 Jahren

Thanks for taking the time to leave a review, your feedback is appreciated! We¿ll reach out to you about migrating to our new, modern technology platform. We look forward to continuing to support your team as you continue to deliver an exceptional customer experience.

Mark L.
CIO in USA
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great features, great support, easy to use, reasonable price

5 vor 4 Jahren

Kommentare: We use it to help train and follow up and prove quality compliance on 100+ locations with over 500 people.

Vorteile:

Has every major feature a chain of 100+ retail locations needs, at a reasonable price.

Nachteile:

Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months.

Antwort von Intouch Insight

vor 4 Jahren

Thank you so much for providing us with valuable feedback that allows us to continuously improve our product offerings for all customers. Looking forward to continuing to support your growing team!

Denny M.
Denny M.
Vice President of Marketing in USA
Verifizierter Nutzer auf LinkedIn
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very intuitive and easy to use. Support has been great.

4 vor 4 Jahren

Vorteile:

Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

Nachteile:

I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Antwort von Intouch Insight

vor 4 Jahren

Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help!