Predatory billing practices wrapped in an outdated User Interface (website)

Bewertet am 16.7.2016
Robert T.
Lead UX Designer
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Having dealt with this software/company for the past 2+ years, I have become very aware of its questionable functions and procedures, not to mention unethical practices. Some of them include; Predatory billing and payment options/fees - that limit the payment amount per online transaction to $200, and charging a 'convenience fee' of $4.95 / per transaction ' By limiting payments to $200/max per transaction' and adding on a $4.95 processing fee per transaction, anyone with a balance over $200 will be forking over an unreasonable amount of money for payment processing, which is typically free for EVERY OTHER bill customers pay online. Outdated website - that has seriously not been updated since 1992 (I have been a website designer for 16 years, so believe me' is ancient); moreover, it provides little to no relevant information to the customers. The only information that is provided on the customer's account online is; ' 2 vague bar graphs that compares the usage during the current billing period to that of last year, for both hot and cold meters
' The ability to make a payment ($200/max per transaction)
That's it! Customers will NOT find any other information regarding their service' They will NOT find a history of statements, they will NOT find a payments history, they will NOT find any pricing or actual meter readings, they will NOT find any information about the other services that are included in their statement as well; such as, trash service or wastewater flow. The website is completely VOID of any relevant/useful information.

Vorteile: none

Nachteile: Predatory billing and payment options/fees - that limit the payment amount per online transaction to $200, and charging a 'convenience fee' of $4.95 / per transaction Outdated website - that has seriously not been updated since 1992 Lacks basic reasonable functions and feature to manage an account online