Bird Erfahrungen

Very Easy System To Use

Kommentare: As a business we use a lot of communication methods, but we feel a text message achieves the best results

Vorteile:

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Nachteile:

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Great service, great price

Kommentare: Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Vorteile:

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Nachteile:

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Hard to track lots of messages

Kommentare: Easier communication with the team of over 100 officers.

Vorteile:

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Nachteile:

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited.

New and liking it

Kommentare: So far so good!

Vorteile:

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Nachteile:

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Simple and smart

Kommentare: Been using them since they started, very happy!

Vorteile:

Automatic invoices on low credit, simple API

Nachteile:

Nothing, using it for over a decade and never had issues

Communicate With Loved ones Using MessageBird

Kommentare: It helps to attract customer by its feature of text messaging

Vorteile:

1. Its easy to use interface attracts users to use the software in daily use. 2.Great performance as well as least errors. 3. All tools under one roof.

Nachteile:

1. Way to expensive than other available messaging provider apps. 2. Customer support is one of the biggest problem as it provide the porest customer support to users. 3. Need approval form message team to upload links and more.

Send and receive messages daily. Great standard.

Kommentare: We use Messagebird on a daily basis to send and receive texts to hundreds of clients. Get service, would strongly recommend.

Vorteile:

Easy to use and fantastic customer support

Nachteile:

Can sometimes take a while for funds to be added to account.

Message your customers.

Kommentare: We can now offer our customers quick resetting or OTP options. It makes a login or reset process a whole lot easier.

Vorteile:

We likes the text messaging function the most. They have a great API which makes it easy to automate any process. Want a password reset? No problem? OTP’s? You can make it.

Nachteile:

The documentation can be a little unclear. However, their flexible SDKs make up for it.

Automated sms

Kommentare: We use mesagebird for 2 fase authentication of our software. We like the response times of the sent sms (instant) and rank this high as a service to our customers

Vorteile:

We like the response times of the sent sms (instant) The use of the API is dead simple

Nachteile:

Of the limited use of messagebird , we see no cons.

Great tool for sending text messages

Kommentare: We’ve been sending lots of reminder texts for our service and it has helped to get our message across.

Vorteile:

Comprehensive tool, lots of options. Excellent flow builder.

Nachteile:

Menu on the left could be a bit more user friendly. It only shows icons, not really clear what they mean all the time.

My experience hasnt been great

Kommentare: Overall a great experience. I use another leading brand and it isnt as good as messagebird. I find Messagebird clearer, quicker, and nicer to use, certainly the preferred software of this type.

Vorteile:

I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.

Nachteile:

The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software.

Easy, professional and high quality service

Vorteile:

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Nachteile:

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Messagebird Review

Kommentare: I like working with MessageBird, because it's a very usefull program for customer service or other type of contact

Vorteile:

The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.

Nachteile:

The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again

Getting it out

Kommentare: Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

Vorteile:

Simple well developed API's, that just do what they suppose to do

Nachteile:

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

As easy as expected

Kommentare: Straight forward SMS service. Support has good response times and is easily reachable.

Vorteile:

Implementation is straight forward using the extensive API docs and SDK's.

Nachteile:

The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though.

Simple way to communicate with field staff

Kommentare: Message bird makes communicating with a field team who don't have company email simple and quick.
Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Vorteile:

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Nachteile:

Nothing in particular

Competitive pricing

Vorteile:

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Nachteile:

There is quite alot of services and can be confusing at first glance.

Easy to use, intuitive

Vorteile:

The quick send option is great for urgent contacts

Nachteile:

Switching between subaccounts could be quicker

Great for Clubs

Kommentare: Whenever phoning for support or help, there is always someone who is knowledgeable who can help.

Vorteile:

Send bulk Messages Schedule Messages Address book where you can personalise messages

Nachteile:

Phone App would make it easier to reply to messages

Very good

Vorteile:

Is very easy to integrate with existing infrastructure. Is very affordable for sending notification sms messages.

Nachteile:

I don't have any cons. Everything works very smooth.

The perfect SMS platform.

Kommentare: Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Vorteile:

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Nachteile:

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Great service

Vorteile:

Easy to use, well priced. Would highly recommend to my colleagues.

Nachteile:

No problems as of yet. Easy to use and reliable

Very developer friendly

Vorteile:

The ApI documentation is very good and easy to implement.

Nachteile:

There was absolutely nothing I did not like.

Great messaging provider with a reliable deliveryservice!

Kommentare: Sending alarmnotifications and verification messages to our end-users.

Vorteile:

What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.

Nachteile:

There is nothing I do not like about this software, it works perfectly.

Nice tool!

Vorteile:

Automation in sending SMS Easy to use Nice platform

Nachteile:

None