Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über MessageBird

Die Cloud-Kommunikationsplattform verbindet über 15.000 Unternehmen mit Kunden über die weltweit schnellsten und zuverlässigsten SMS, Voice und Chat-APIs.

Erfahre mehr über MessageBird

Vorteile:

This was also the time we were launching a major campaign and we really needed help.

Nachteile:

Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it.

Bewertungen zu MessageBird

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,3
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,4/10

MessageBird hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 150 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (150)

Ritvars
Ritvars
Ecommerce Manager in UK
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MessageBird is an absolute 5-star virtual VOIP telephone service

5,0 vor 5 Jahren

Kommentare: When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Vorteile:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Nachteile:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Adelle
Supervising Solicitor in UK
Anwaltskanzlei, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My experience hasnt been great

4,0 vor 5 Monaten

Kommentare: Overall a great experience. I use another leading brand and it isnt as good as messagebird. I find Messagebird clearer, quicker, and nicer to use, certainly the preferred software of this type.

Vorteile:

I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.

Nachteile:

The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software.

Samuel
Samuel
Director, CTO in UK
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nothing makes up for awful support and an unreliable API

3,0 vor 5 Jahren

Kommentare: Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Vorteile:

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Nachteile:

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Antwort von MessageBird

vor 5 Jahren

Hi Samuel, Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird

Sónia
HR Specialist in Portugal
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great everyday tool.

5,0 vor 4 Monaten

Vorteile:

The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app.

Nachteile:

It still not possible to send MMS to Europe, and I need that function in my job.

Ben
Ben
Customer Experience Specialist Support Manager in USA
Verifizierter Nutzer auf LinkedIn
Internet, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

This Bird Is HAPPY!

5,0 vor 5 Jahren

Kommentare: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Vorteile:

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Nachteile:

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Pedro
Pedro
Marketing & Growth Ops in Portugal
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best tool to send SMS & Wpp

5,0 vor 5 Monaten

Vorteile:

- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find

Nachteile:

The support could be faster to respond. Other than that, everything is awesome

Scott
Scott
Web Developer / Facility Controls Tech in USA
Verifizierter Nutzer auf LinkedIn
Industrieautomation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent customer support! Great developers

4,0 vor 5 Jahren

Kommentare: We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Vorteile:

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Nachteile:

The only cons are with from carrier restrictions in the united states and not from messagebird.

Sajith Tharaka
Sajith Tharaka
Project Manager in Sri Lanka
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

100% Deliverable

5,0 vor 5 Jahren

Vorteile:

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Nachteile:

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Sammy
Sammy
Business Development Manager in UK
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Easy System To Use

5,0 vor 5 Jahren

Kommentare: As a business we use a lot of communication methods, but we feel a text message achieves the best results

Vorteile:

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Nachteile:

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Anthony
Marketplace Specialist in Niederlande
Luxusgüter & Schmuck, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Messagebird Review

4,0 vor 5 Monaten

Kommentare: I like working with MessageBird, because it's a very usefull program for customer service or other type of contact

Vorteile:

The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.

Nachteile:

The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy-to-use service, great for testing texting outreach

4,0 vor 5 Jahren

Kommentare: Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Vorteile:

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Nachteile:

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Akash
Full Stack Developer in UK
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy, professional and high quality service

4,0 vor 6 Jahren

Vorteile:

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Nachteile:

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

David
System Administrator in Niederlande
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Getting it out

5,0 vor 5 Jahren

Kommentare: Authentication for access control made simple ... no fuss or extra machines ... one point of access for the services

Vorteile:

Simple well developed API's, that just do what they suppose to do

Nachteile:

There is nothing about the software we didn't like ..... the only con is that there is no auto update of credits available.

Tom
Software Engineer in Niederlande
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

As easy as expected

5,0 vor 5 Jahren

Kommentare: Straight forward SMS service. Support has good response times and is easily reachable.

Vorteile:

Implementation is straight forward using the extensive API docs and SDK's.

Nachteile:

The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though.

Mike
IT Director in UK
Marktforschung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Simple way to communicate with field staff

5,0 vor 5 Jahren

Kommentare: Message bird makes communicating with a field team who don't have company email simple and quick.
Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Vorteile:

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Nachteile:

Nothing in particular

Kelvin
N/A in Singapur
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Competitive pricing

5,0 vor 3 Jahren

Vorteile:

Pricing is competitive and UI is good, from a non technical point of view, its easy to get stuffs up and running quickly.

Nachteile:

There is quite alot of services and can be confusing at first glance.

Sal
Customer service in Spanien
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use, intuitive

5,0 vor 5 Jahren

Vorteile:

The quick send option is great for urgent contacts

Nachteile:

Switching between subaccounts could be quicker

Andy
Chairman in UK
Sport, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for Clubs

5,0 vor 5 Jahren

Kommentare: Whenever phoning for support or help, there is always someone who is knowledgeable who can help.

Vorteile:

Send bulk Messages Schedule Messages Address book where you can personalise messages

Nachteile:

Phone App would make it easier to reply to messages

jamieal
owner in Belize
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

message bird review

5,0 vor 2 Jahren

Vorteile:

what i like most about this software is the messaging and the way the software is set up

Nachteile:

software is great nothing is need to be improve at this time

Achraf
CEO in Marokko
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Suspending accounts and don't giving refund

2,0 letztes Jahr

Kommentare: Very bad recently after using them for +2years

Vorteile:

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Nachteile:

Lack of transparency and frozen assets without clarification

Oliver
CTO & Co-Founder in Schweiz
Marktforschung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Overall very solid performance

4,0 vor 5 Jahren

Vorteile:

I really like that they deliver sms with a very high reliability.

Nachteile:

Quite expensive - and the client libraries are not the best

Ben
Project manager in UK
Architektur & Planung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MessageBird review

4,0 vor 5 Jahren

Kommentare: Great

Vorteile:

easy to implement API, great service, dashboard visibility

Nachteile:

Access to deliverability stats, not a lot else!

Winfred
CTO in Frankreich
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy integration and clean API

4,0 vor 5 Jahren

Kommentare: Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Vorteile:

The API is really clear and easy to implement.

Nachteile:

When sending high volumes it would be nice to get recommendations on pricing benefits.

Randy
Director in Niederlande
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Messagebird

5,0 vor 5 Jahren

Kommentare: Very good and never needed support.

Vorteile:

Works very easy and very easy to connect with software programs. It is not expensive so I can recommend everyone this software

Nachteile:

You have limited amount of characters for settings as the sender.

Michael
agent in Deutschland
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overview

4,0 vor 5 Jahren

Kommentare: - structured, clear, easy to understand, easy to use

Vorteile:

+ easy to use + good overview + comfortable

Nachteile:

- bad overview, with several users - no connection to, for example, whatsAPP, weChat and so on - no Windows or Apple OS app