Bird Erfahrungen

MessageBird is an absolute 5-star virtual VOIP telephone service

Kommentare: When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Vorteile:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Nachteile:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

This Bird Is HAPPY!

Kommentare: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Vorteile:

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Nachteile:

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Nothing makes up for awful support and an unreliable API

Kommentare: Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Vorteile:

* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Nachteile:

* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

MessageBird Review

Kommentare: The experience hasn't been disappointing. I would recommend them anytime.

Vorteile:

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Nachteile:

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Excellent customer support! Great developers

Kommentare: We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Vorteile:

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Nachteile:

The only cons are with from carrier restrictions in the united states and not from messagebird.

Communicate With Loved ones Using MessageBird

Kommentare: It helps to attract customer by its feature of text messaging

Vorteile:

1. Its easy to use interface attracts users to use the software in daily use. 2.Great performance as well as least errors. 3. All tools under one roof.

Nachteile:

1. Way to expensive than other available messaging provider apps. 2. Customer support is one of the biggest problem as it provide the porest customer support to users. 3. Need approval form message team to upload links and more.

100% Deliverable

Vorteile:

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Nachteile:

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Very Easy System To Use

Kommentare: As a business we use a lot of communication methods, but we feel a text message achieves the best results

Vorteile:

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Nachteile:

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Great service, great price

Kommentare: Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Vorteile:

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Nachteile:

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

New and liking it

Kommentare: So far so good!

Vorteile:

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Nachteile:

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

message bird review

Vorteile:

what i like most about this software is the messaging and the way the software is set up

Nachteile:

software is great nothing is need to be improve at this time

Excellent Progressive Solution with amazing customer support.

Kommentare: I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite. The y have been sensational with their support in all cases. We had trouble getting our Facebook business verified and their customer support went out of their way to try and help.
Just generally very impressed.

Vorteile:

It offers more integratable channels than any other I have seen. The inbox feature for conversations is great and to be able to add non customer visible notes mid chat stream is a great feature. They seem to e a progressive company and not stale in there feature developments. API in my opinion seems pretty solid

Nachteile:

Not much really apart from a few improvables in the UI, but they seem to be progressive with.

Feedback from TPS Ltd

Kommentare: Overall great experience. Will continue to use it for many years to come. Easy to train my staff on how to send out batch messages and reply.

Vorteile:

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver. Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database. Easy to export the data onto excel.

Nachteile:

Need to have the ability to export onto excel the entire conversational thread per message/contact. The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

A nice and effective service

Kommentare: Brilliant bit of kit. Does exactly what we need, when we need it. Would highly recommend

Vorteile:

Easy to use Works as you want it to Reliable

Nachteile:

I cannot think of anything i like least.

Awesome service

Kommentare: Their product works, it's easy to understand and their service is is amazing! Awesome people working there.

Vorteile:

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Nachteile:

Not anything at all, they have a great product.

Better than twilio

Kommentare: Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Vorteile:

Easy api implementation Competitive prices Text to voice solution is awesome

Nachteile:

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

A good product

Vorteile:

Does exactly what it says on the tin! Easy to use software with good support.

Nachteile:

There is very little not to like about the software.

Awesome product with great reliability

Vorteile:

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

Nachteile:

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

Simple messaging

Kommentare: Texting a group of members to drive attendance at meetings, attendance is up 15-20% simply due to motivational messages and reminders to attend

Vorteile:

It's super simple, quick to use, mobile or desktop, love the scheduling facility

Nachteile:

I hate the 'are you a human' check at login - I understand it's for protection from machines trying to access my account, but really seems overkill.

As easy as expected

Kommentare: Straight forward SMS service. Support has good response times and is easily reachable.

Vorteile:

Implementation is straight forward using the extensive API docs and SDK's.

Nachteile:

The sub accounts are a bit confusing sometimes, could use some UI improvements. Works fine though.

Messagebird moderate user

Kommentare: It does what it advertises. I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it.

Vorteile:

Customer service response is quick (in working hours). Message sending is quick and reliable. The web pages responds quickly and balance display is real-time. Supports Chinese characters and supposedly other languages encoded in UTF-8. Competitive price in the Australia market.

Nachteile:

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR. Not too many user permission control (all users are administrators) First-time recharge takes a day. Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

Marketing manager

Vorteile:

Easy to use. Great functionality which makes my life easier

Nachteile:

The UX could be improved. Not always easy to go through the flow.

Powerful API for SMS messages

Vorteile:

MessageBird nailed it: they built the perfect tool for sending SMS messages through their API, allowing us to integrate their platform into ours and automate the whole process. 10/10!

Nachteile:

I'm sorry but can only think of great things, as everything workes as expected and also very reasonably priced.

Easy integration and clean API

Kommentare: Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Vorteile:

The API is really clear and easy to implement.

Nachteile:

When sending high volumes it would be nice to get recommendations on pricing benefits.

Overview

Kommentare: - structured, clear, easy to understand, easy to use

Vorteile:

+ easy to use + good overview + comfortable

Nachteile:

- bad overview, with several users - no connection to, for example, whatsAPP, weChat and so on - no Windows or Apple OS app