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Über eTollFree

Predictive Dialer mit integrierten Webtelefon- und Call-Center-Lösungen.

Erfahre mehr über eTollFree

Vorteile:

I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate.

Nachteile:

Some difficulty understanding my statement and the billing process.

Bewertungen zu eTollFree

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,2
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,7/10

eTollFree hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 28 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (28)

Rich
Rich
Vice President/COO in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

LNR Properties Review of ETollFree

5,0 vor 6 Jahren

Kommentare: I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

Vorteile:

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Nachteile:

I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Antwort von eTollFree

vor 6 Jahren

We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!

AJ
Account Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Service matters

5,0 vor 4 Jahren

Kommentare: Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.

Vorteile:

the software is ROBUST and has all of the features (and more) that you could ask for.

Nachteile:

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

valentino
owner in Kanada
Sicherheit & Untersuchungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great in theory!

2,0 vor 5 Jahren

Kommentare: It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada

Vorteile:

The price and options are reason enough to try the service out

Nachteile:

Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Antwort von eTollFree

vor 5 Jahren

Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support

Howard
Owner/Manager in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great interface and easy to use

5,0 vor 7 Jahren

Kommentare: It is very easy to use compared to some that I've used in the past.

Vorteile:

I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.

Nachteile:

The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Antwort von eTollFree

vor 7 Jahren

Thank you Howard

Laura
Owner in USA
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Deal

5,0 vor 6 Jahren

Kommentare: Love how easy the set-up was. The price for what you get is really good too

Vorteile:

Can help you business to seem larger than it is

Nachteile:

It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

Antwort von eTollFree

vor 6 Jahren

Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.

Jozef
Jozef
Owner in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product for value

5,0 vor 6 Jahren

Vorteile:

availability and easy to use is the most important to me.

Nachteile:

It doesn't have a voip app that comes on the iPhone.

Antwort von eTollFree

vor 6 Jahren

We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.

Arnab
Executive Assistant to Anslem in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Affordable..

5,0 vor 7 Jahren

Kommentare: Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.

Vorteile:

Affordable and easy to use. Support team is also great.

Nachteile:

None at this time

Antwort von eTollFree

vor 7 Jahren

Thank you Arnab, you are a loyal client and we value your feedback!

Robert
CEO in USA
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It does the job!

5,0 vor 6 Jahren

Kommentare: It does the job at an affordable rate!

Vorteile:

It does the job! Easy billing! No issues!

Nachteile:

Monthly fee, even if you do not use the service!

Antwort von eTollFree

vor 6 Jahren

Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of use

5,0 vor 6 Jahren

Kommentare: Pay only for what you use.

Vorteile:

Cost is quite low and only pay as you need.

Nachteile:

Nothing. Very predictable and easy to us.

Antwort von eTollFree

vor 6 Jahren

Thank you, we are glad that you enjoy using our service.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great VOIP Service For Those Willing To Do Some Configuration

5,0 vor 6 Jahren

Kommentare: We don't actually use the predictive dialer function, so I can't comment on that.

Vorteile:

We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.

Nachteile:

Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

Antwort von eTollFree

vor 5 Jahren

Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.

Clinton
CEO in USA
Personalwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CEO

4,0 vor 6 Jahren

Kommentare: It has done everything it was suppose to do.

Vorteile:

System works very well. I like the flexibility the program offers and the email notices when messages are left.

Nachteile:

Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Antwort von eTollFree

vor 6 Jahren

Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.

Del
Manager in USA
Kunst & Handwerk, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service

5,0 vor 6 Jahren

Vorteile:

Low cost and affordability and plus i can fax

Nachteile:

Well nothing i can think of right now. Thanks

Antwort von eTollFree

vor 6 Jahren

It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.

Chris
CEO in USA
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love it!

5,0 vor 6 Jahren

Kommentare: Excellent!

Vorteile:

We think it is wonderful. Everything works just fine

Nachteile:

Nothing. All appeared just fine to me and the team.

Antwort von eTollFree

vor 6 Jahren

Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.

David
CEO in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellency

5,0 vor 6 Jahren

Vorteile:

It's very easy software to use. The design is also simple.

Nachteile:

Can we use the number to call customers?

Antwort von eTollFree

vor 5 Jahren

We're happy that you're happy! That's what it's all about. Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls. Please contact me if you have other questions. We're here to help!

Rebecca
Owner in USA
Finanzdienstleistungen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy Implementation

5,0 vor 5 Jahren

Kommentare: been using it for 3 years now and plan on to continue use

Vorteile:

Easy business use-affordable-quick responses in changes

Nachteile:

I don't have a con at this time - maybe a moble app would be helpful.

Antwort von eTollFree

vor 5 Jahren

Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future. Are you looking to use an app to make and receive calls or to control settings? Have a fantastic day!

Tarrin
Tarrin
Owner/Operator in USA
Verifizierter Nutzer auf LinkedIn
Luxusgüter & Schmuck, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Set it and forget it

5,0 vor 6 Jahren

Kommentare: For the price, this service is good. No complaints

Vorteile:

I like that I don't have to do anything but answer the phone

Nachteile:

It would move if there was a feature to help identify calls coming from this line, like a caller id function

Antwort von eTollFree

vor 5 Jahren

Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.

Patrick
Director Of Security Operations in USA
Sicherheit & Untersuchungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Much Needed Service

5,0 vor 5 Jahren

Kommentare: It was good. I liked their service and it was reliable and easy to use.

Vorteile:

I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.

Nachteile:

I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.

Antwort von eTollFree

vor 5 Jahren

Hi Patrick, Thank you for Thank you for taking time to leave us a feedback. We appreciate the positive review.making the time

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome Support Team

5,0 vor 6 Jahren

Kommentare: I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.

Vorteile:

ease of use and great tech support team.

Nachteile:

small tech issues, but nothing that they can not resolve

Antwort von eTollFree

vor 6 Jahren

Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.

kariuki
kariuki
ICT Officer, Sytems Admin in Kenia
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

etollFree

4,0 vor 6 Jahren

Kommentare: Easy to use , easy to train. Would encourage IT admins to try it

Vorteile:

I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this

Nachteile:

Yet to get an issue with this just wishing them well as they improve this great solution

Antwort von eTollFree

vor 6 Jahren

Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success.

naoufel
Consultant in Kanada
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Vert smooth and practical toll free solution for SMB's

5,0 vor 6 Jahren

Vorteile:

the service is easy to use affordable featured

Nachteile:

don't have text to speach option in attendent message

Antwort von eTollFree

vor 6 Jahren

We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.

Adam
CEO in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Can't beat the price

5,0 vor 6 Jahren

Vorteile:

You can't beat the price for a custom number. It's really easy to use

Nachteile:

It fits my needs well, I can't think of any.

Antwort von eTollFree

vor 6 Jahren

We appreciate you're happy with our prices and glad that our services fit your needs.

John
John
Owner in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not impressed

2,0 vor 5 Jahren

Kommentare: Tech support is awful.

Vorteile:

Low price. Toll free number works good enough.

Nachteile:

Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.

James
Admin in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Had one of the most complicated and intricate dialers possible setup. Relentless support, amazing!

5,0 vor 7 Jahren

Kommentare: Everything

Vorteile:

Easy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

Antwort von eTollFree

vor 7 Jahren

Thanks James, I am glad we where able to meet your needs.

Jennifer
Manager in Kanada
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Way to Get a Toll Free Number

5,0 vor 5 Jahren

Vorteile:

It's pretty easy to use, and economical too.

Nachteile:

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

Antwort von eTollFree

vor 5 Jahren

Jennifer, We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business. Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too? If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.

Rick
President in USA
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Our Company's Experience with eTollFree Predictive Dialer!

4,0 vor 6 Jahren

Kommentare: The overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.

Vorteile:

It was easy to install, not very difficult to learn, and easy to train staff to use it.

Nachteile:

Nothing to dislike, just getting staff to learn how to independently use all the features.

Antwort von eTollFree

vor 6 Jahren

We are happy that you enjoy using our predictive dialer and are thrilled that you find our software easy to learn and to use. We are glad you are having a good experience.