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Über eTollFree
Predictive Dialer mit integrierten Webtelefon- und Call-Center-Lösungen.
They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.
Some difficulty understanding my statement and the billing process.
Nutzerbewertungen filtern (29)
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Nutzerbewertungen filtern (29)
LNR Properties Review of ETollFree
Kommentare: I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
Vorteile:
The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
Nachteile:
I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.
Antwort von eTollFree
vor 6 Jahren
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
In Betracht gezogene Alternativen:
Service matters
Kommentare: Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.
Vorteile:
the software is ROBUST and has all of the features (and more) that you could ask for.
Nachteile:
You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.
eTollFree is mediocre but we accepted that for the price. When they raised their prices, they refused to refund my account credit.
Kommentare: I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money. You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago. They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience.
Vorteile:
The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use.
Nachteile:
Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years.
Great product for value
Vorteile:
availability and easy to use is the most important to me.
Nachteile:
It doesn't have a voip app that comes on the iPhone.
Antwort von eTollFree
vor 6 Jahren
We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.
Ease of use
Kommentare: Pay only for what you use.
Vorteile:
Cost is quite low and only pay as you need.
Nachteile:
Nothing. Very predictable and easy to us.
Antwort von eTollFree
vor 6 Jahren
Thank you, we are glad that you enjoy using our service.
Great in theory!
Kommentare: It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada
Vorteile:
The price and options are reason enough to try the service out
Nachteile:
Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.
Antwort von eTollFree
vor 6 Jahren
Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support
Great VOIP Service For Those Willing To Do Some Configuration
Kommentare: We don't actually use the predictive dialer function, so I can't comment on that.
Vorteile:
We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.
Nachteile:
Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.
Antwort von eTollFree
vor 6 Jahren
Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.
Set it and forget it
Kommentare: For the price, this service is good. No complaints
Vorteile:
I like that I don't have to do anything but answer the phone
Nachteile:
It would move if there was a feature to help identify calls coming from this line, like a caller id function
Antwort von eTollFree
vor 6 Jahren
Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.
Awesome Support Team
Kommentare: I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.
Vorteile:
ease of use and great tech support team.
Nachteile:
small tech issues, but nothing that they can not resolve
Antwort von eTollFree
vor 6 Jahren
Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.
etollFree
Kommentare: Easy to use , easy to train. Would encourage IT admins to try it
Vorteile:
I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this
Nachteile:
Yet to get an issue with this just wishing them well as they improve this great solution
Antwort von eTollFree
vor 6 Jahren
Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success.
Great interface and easy to use
Kommentare: It is very easy to use compared to some that I've used in the past.
Vorteile:
I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
Nachteile:
The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.
Antwort von eTollFree
vor 8 Jahren
Thank you Howard
Great service
Vorteile:
Low cost and affordability and plus i can fax
Nachteile:
Well nothing i can think of right now. Thanks
Antwort von eTollFree
vor 6 Jahren
It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.
Great Deal
Kommentare: Love how easy the set-up was. The price for what you get is really good too
Vorteile:
Can help you business to seem larger than it is
Nachteile:
It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call
Antwort von eTollFree
vor 6 Jahren
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
CEO
Kommentare: It has done everything it was suppose to do.
Vorteile:
System works very well. I like the flexibility the program offers and the email notices when messages are left.
Nachteile:
Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.
Antwort von eTollFree
vor 6 Jahren
Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.
Affordable..
Kommentare: Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.
Vorteile:
Affordable and easy to use. Support team is also great.
Nachteile:
None at this time
Antwort von eTollFree
vor 8 Jahren
Thank you Arnab, you are a loyal client and we value your feedback!
Not impressed
Kommentare: Tech support is awful.
Vorteile:
Low price. Toll free number works good enough.
Nachteile:
Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.
It does the job!
Kommentare: It does the job at an affordable rate!
Vorteile:
It does the job! Easy billing! No issues!
Nachteile:
Monthly fee, even if you do not use the service!
Antwort von eTollFree
vor 6 Jahren
Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.
Love it!
Kommentare: Excellent!
Vorteile:
We think it is wonderful. Everything works just fine
Nachteile:
Nothing. All appeared just fine to me and the team.
Antwort von eTollFree
vor 6 Jahren
Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.
Much Needed Service
Kommentare: It was good. I liked their service and it was reliable and easy to use.
Vorteile:
I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.
Nachteile:
I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.
Antwort von eTollFree
vor 5 Jahren
Hi Patrick, Thank you for Thank you for taking time to leave us a feedback. We appreciate the positive review.making the time
Excellency
Vorteile:
It's very easy software to use. The design is also simple.
Nachteile:
Can we use the number to call customers?
Antwort von eTollFree
vor 6 Jahren
We're happy that you're happy! That's what it's all about. Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls. Please contact me if you have other questions. We're here to help!
Easy Implementation
Kommentare: been using it for 3 years now and plan on to continue use
Vorteile:
Easy business use-affordable-quick responses in changes
Nachteile:
I don't have a con at this time - maybe a moble app would be helpful.
Antwort von eTollFree
vor 6 Jahren
Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future. Are you looking to use an app to make and receive calls or to control settings? Have a fantastic day!
Solid Option for Predictive Dialing
Vorteile:
We like the campaign list management features and also the availability of API integration.
Nachteile:
We are still working to integrate the software and as yet have not found any issue that cause us to dislike it.
Antwort von eTollFree
vor 6 Jahren
We appreciate your kind words, and we're glad you're having no issues with your integration. We're here if you need us! Please call with any questions you may have in the near future.
Vert smooth and practical toll free solution for SMB's
Vorteile:
the service is easy to use affordable featured
Nachteile:
don't have text to speach option in attendent message
Antwort von eTollFree
vor 6 Jahren
We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.
Great Way to Get a Toll Free Number
Vorteile:
It's pretty easy to use, and economical too.
Nachteile:
There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.
Antwort von eTollFree
vor 6 Jahren
Jennifer, We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business. Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too? If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.
Can't beat the price
Vorteile:
You can't beat the price for a custom number. It's really easy to use
Nachteile:
It fits my needs well, I can't think of any.
Antwort von eTollFree
vor 6 Jahren
We appreciate you're happy with our prices and glad that our services fit your needs.
