Bewertet am 1.8.2018
Thinking out side the box and give you more than just a survey
Kommentare: When use correctly I know what my client like and what they do not like.
Vorteile: The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.
Nachteile: I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.
Bewertet am 12.4.2019
Rate Your service
Vorteile: We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .
Nachteile: I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.
Bewertet am 6.12.2016
Kommentare: InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.
Bewertet am 13.6.2018
Excellent to see the "guest view" of our operations.
Kommentare: Being up to date on guest relations in store.
Vorteile: Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.
Nachteile: Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.
Bewertet am 28.7.2019
Vorteile: Visually appealing and great range of options and filters.
Nachteile: Learning curve may be steep for beginners