Shortcut Erfahrungen

Developer-friendly and hits the Sweet Spot for Features

Vorteile:

Shortcut is "just right" for our needs, and thinking back about previous companies, would have been perfect in their needs, too. It is much more than a to-do tracker but doesn't overwhelm you with flexibility. My favorite part of this software is that it's story-centric. Epics are available, but they can play a supporting role if needed. Tasks are left to the developer to fill out themselves end up being merely a checklist. This paradigm shifts the focus to deliverables and prevents gamification by closing out menial tasks just to pump up ticket closures. As a bonus, this standardizes the language of Epics/Stories/Tasks. There is no more endless debate on what should be what. The one thing I've always seen with Jira, especially in young teams, is that the flexibility of the product creates unproductive debate and confusion about terminology.

Nachteile:

This product focuses on product delivery. For more general applications, like issue tracking or process management, it may not be the best for that.

Shortcut (previously Clubhouse) has been a great improvement for us.

Kommentare: Overall our experience has been great. Less has been falling through the cracks, and we're able to actively manage & prioritize our development with ease. The application is enjoyed by both the development team & the management team, so everyone is benefitting from our switch to Shortcut.

Vorteile:

1. The app is very easy to configure & set up. 2. The user experience is seamless & functionality is very self-explanatory. 3. There are multiple ways to configure each component, so you can set up the app according to what works best for you & your company. (No "one size fits all" model.) 4. The ability to set up different workflows for different departments has been a huge help for us.

Nachteile:

1. It's a little hard to envision how each of the components should be set up for your organization when you're first getting in there (i.e., projects, workflows, milestones, epics, stories), so we ended up changing the setup as we went along after the initial configuration. This wasn't necessarily a bad thing, as it allowed us to improve the way we currently did things. 2. The biggest issue we have now, after using the app for a while, is that stories do not populate into the Gantt charts, only epics. This means if we have one-off tasks that are added as stories, those do not pull into the report we'd like. For that reason, we have to set up an entire epic just to set up a single story, for reporting purposes. I think it would be great if you had the option to pull the Gantt reports at the epic or story-level.

Short may be an overstatement for shortcut

Vorteile:

This is an adequate task management/tracking software. It has a fantastic Zendesk integration and multiple customizable fields. It also boasts decent search and filtering functions but it isn't particularly user-friendly and filling out all the fields that make it function well takes a great deal of time (hence the title of this review).

Nachteile:

There are no AI/smart suggestions for related epic/team fields so every time you make a new ticket you have to search through them by scratch. They also don't offer a great tag database or tag definitions so you have to create naming conventions separately offline. You also can't use rich text in story descriptions.

Effective Project Management for Small to Large Software Teams

Kommentare: I really enjoy using shortcut and it has given us the ability to manage complex projects. I highly recommend it.

Vorteile:

Whether you’re part of a small software team or you’re integrated into a collection of agile teams at an enterprise software shop - Shortcut makes it easy and intuitive to manage the many integrated software projects of todays micro services oriented development style. We’ve found that Shortcut grew with us from 2 devs to 10 and we expect it to grow with us as we grow to 50.

Nachteile:

Story management sometimes feels like a full time job, but at least Shortcut makes it a joy. For our open source projects we have a hard time integrating with issues on GitHub where public issues are generated, but for our private projects, the GitHub integration is lightweight and effective.

Scaled for the complexity of JIRA, but with the best UX possible & no sysadmins needed

Vorteile:

Every org grows out of Github Issues, Trello, and Asana when they realize a) stories need relationships such as blocking/blocked; b) stories need task checklists; c) different groups have different workflows; d) stories are often mini-project briefs and need to read as such. However, once you find yourself in JIRA, which you've been told is the mature platform for mature orgs, you're operating a nuclear submarine, you need 3 sysadmins, nobody can find anything, and you want to throw your computer out the window. SC has the infrastructure but with the user-friendliness of everyday software. Think of how Mixpanel took what Omniture was doing and made it accessible to the everyday marketer. That's what Shortcut does for eng/prod teams. No sysadmin needed, everyone gets it. Their API is well-documented and incredible. We do tons with Zapier because of how much they expose. Their CS team is spectacular, inquisitive, friendly, helpful. They want their customers to succeed. They have a one-click signup link which has made our onboarding process much faster They have templated stories and checklists which we use across the org for everything from product launches through onboarding/offboarding hires.

Nachteile:

very few dislikes. it's amazing. if i have to force criticism: - If you work cross-departmentally, avoid multiple workflows, or you'll be having to look at multiple kanban boards daily - the "dashboard" (home) isn't as useful as it seems like it should be so we all either use iterations or stories view for our daily lens - shortcut and productboard both boast integration, but it's not great, and i think this is the fault of productboard but really these criticisms represent like 5% negative compared to 95% enthusiastic positive

Took of our Trade

Kommentare: One spot for all teams to work together for client success is always going to be a win for a team.

Vorteile:

Shortcut does a great job allowing us to manage all facets of our product and being multiple teams together for what is most important, client and end user satisfaction. It follows standard agile flow but allows flexibility where engineers and non-engineers can use it alike. We also utilize their API for templates epics and stories and it is great to work with. Support team and client success managers have been a pleasure to work with when we’ve had conversations. They always are able to handle a situation or get us in touch with someone who can. Lastly the product is always evolving and they are very transparent through their website and slack channel of what is coming next to make your life better!

Nachteile:

Some things were less flexible such as naming conventions and required fields on stories/epics, but these are getting worked out over time (for ex projects are not required any more)

Clubhouse is all the software project management you need without the clutter and noise

Kommentare: Clubhouse has been a game-changer for us since we migrated from JIRA. We looked for something that was more lightweight, but still afforded us all the features we need to track our software projects. This is exactly what Clubhouse delivered, and more. I love the fact that Clubhouse gives you everything you need to track a project from the granularity of a sub-task, all the way up to milestones. This makes it easy to distinguish the forest from the trees, and present the relevant story to stakeholders at different levels. We haven't regretted the move to Clubhouse for a single moment, and we're always delighted with the new features that are regularly released. Simply put, Clubhouse gets out of your way very quickly and lets you get on with your actual goal: creating great software.

Vorteile:

- Clean user interface - Fast search - Continuously adding of new, useful features - Great integrations - Free for teams of up to 10 users

Nachteile:

- This is mostly me nitpicking, but I'd say reporting. It has been improving over time though. - It would also be great if there was a tool for simplifying backlog grooming

Shortcut (formerly Clubhouse) is a great task management tool for development teams

Vorteile:

Before switching to Shortcut, we used Jira. While Jira has plenty of features, we found it a bit cumbersome and the performance of the interface was atrocious (everything single task was incredibly slow, even the most basic activities had a noticeable delay). The first major benefit we saw with Shortcut was the speed of interaction - instead of waiting for the interface to catch up, we could just log in and get things done. The integrations with various source control platforms (we use the Gitlab integration) also helps keep task statuses up to date without even having to open the web interface. Overall the speed of the interface and the available integrations lead to a feeling that Shortcut never "gets in our way".

Nachteile:

We started out paying for Shortcut (when it was still called Clubhouse), but were soon switched to a free plan without even having to ask. Although this was a nice gesture on their part, they then released a beta of their new product called Write. This beta is only available for paying users, which is understandable, but having been moved to a free plan meant we couldn't access it. This isn't a major issue, but starting our subscription back up would require going through the approval process with our accounting department again so we've just stayed on the free plan without access to Write so far.

Shortcut is a great tool for small companies!

Vorteile:

Many of the features of this software are useful to our company. Our team has come to heavily rely on the roadmap view and reporting tools. These features have kept our company on track and increased our velocity in immeasurable ways.

Nachteile:

A few of the features our team feels are missing from Shortcut are custom fields and release management. If our team was able to have a reliable release management system, it would be very impactful to our team and customers.

shortcut lover!!

Kommentare: totally changed my day to day for the best

Vorteile:

best project management software ive ever used, works for technical engineers and nontechnical marketing chaps like myself.

Nachteile:

wish there was a REALLY simple version for mobile that showed me a minimalistic view of my cards or something really creative to change my life there, if anyone could create the perfect on the go project management view, it would be you guys!

Perfect Balance Between Simplicity and Power

Kommentare: Clubhouse has given us a great workflow which minimises the reliance on human input while maximising the oversight we have on the work we have in progress. For our team it strikes the perfect balance between the simplicity of Trello with the best bits of more powerful tools like Jira - minus all of the bloat. I would highly recommend it for the sake that because it's developer focused, our developers actually don't mind using it. At the end of the day, your tool is only going to be as good as the effort your team is willing to put into using it so this is definitely something that isn't to be overlooked.

Vorteile:

Unlike other agile management platforms, Clubhouse is setup that you can get a lot of value from the simple Kanban board with the option to go deeper and track more in depth insights into the progress of your work. We moved to Clubhouse from a setup of Trello with a ton of extensions to help manage the extra tracking we wanted to be doing, and I think the best analogy I can make is that Clubhouse is like Trello on steroids. But in saying that, it's far simpler and more effective than other bloated tracking software like Jira or Pivotal Tracker - which in my opinion try to please the managers who want a lot of fancy yet ultimately meaningless metrics at the expense of user experience for the development team who ultimately has to spend time keeping it up to date. The GitHub integration which automatically moves cards as they progress through pull requests is a great example of how Clubhouse has considered that the development team is ultimately the user of the platform, and should be designed around getting them to use it effectively rather than bloating it for the sake of what management think looks good.

Nachteile:

There isn't anything major that I would complain about, but there are some improvements like showing epic burn down charts by points instead of the number of stories that I've asked for a few times but haven't been implemented. The reporting functionality also has a few bugs, but nothing major that stops it from being valuable.

Useful feature for Kanban and more

Vorteile:

As a solely Kanban tool it's really useful, but the different tags features (labels, projects, milestones) help to turn it more useful when working in a SCRUM process. I think it's the most complete kanban board that I tried, with nice points assignment for the stories, filters and search that work well. Integration with github also works very well, allowing to integrate PRs and commits with the stories.

Nachteile:

I miss some feature like editing content as Notion offers, but still I think the purpose of this tool is different.

I'm a fan of shortcut

Vorteile:

Epics, millestones, projects, tags, workflow and reports are awesome!! The plataform is very intuitive and make understanding easy. The atualizantions aways come with great news and features

Nachteile:

My team is not from the technology business so some features doesnt make sense to us. My team speak portuguese, so the language sometime is an difficult point for some. Losing the story's interactions history makes my team use the tags to identify the sprints.

While it does the job, it's not easy to use for sorting or management

Kommentare: I am only a user, but I know that our Engineering manager will be switching us to a different product soon for ticket management with the reason that the new product will be much easier for everyone to use - especially for tracking their own tickets.

Vorteile:

Does what we need it to do - create bug tickets

Nachteile:

Not easy to filter, find or sort. Maybe I just don't know how to use the features, and I know I use them in a completely different fashion than Engineering does (we create tickets, they execute them), but each time someone says "just filter and find", I have no idea and can't figure it out. I also hear from their team about how hard it is to do what they need to do with the tickets once we create them. Not user friendly for sorting or tagging for projects.

Exactly what we need

Kommentare: It is the best tool for our business given our current size. I would recommend it for small teams of designers and engineers. Its integration with GitHub and similar tools is best in class.

Vorteile:

Its interface is super fast compared to tools like Jira. I find the platform extremely easy to use and configure.

Nachteile:

The interface has changed recently and at times that can be jarring. But I have no major complaints.

Simple, elegant, easy project management

Vorteile:

I like getting a holistic view of all the work our engineering teams are doing, and can easily zoom in on the work of just my team. It's easy for our engineers to create and manage tasks, and easy for me to get a bird's eye view of the work in progress.

Nachteile:

Searching for specific tickets is really lacking - the filters aren't present in the product and are hard to remember.

Clubhouse is the Goldie Locks Level of JUST RIGHT!

Kommentare: When I started at this company they had no real process and no project management. They were using a collection of about 70 Trello boards to categorize and track work, but there was no roll up view of everything and the sheer flexibility of Trello was too much to manage. I have worked in JIRA and similar platforms before, they are cumbersome to set up and require that you utilize their entire eco-system for more rich-features. Clubhouse is the perfect middle ground. It helps us organize our 6 teams and their workloads, prioritize work among the many company priorities and work with the owners to come up with roadmaps for the future... ALL IN THE SAME TOOL! As we are able to build in our branching and deployment process into Clubhouse, it will be even better for us. We are truly working toward standardizing our work items, planning and estimating and could not have done that without Clubhouse.

Vorteile:

I like the ease of use, from day one of setting up Clubhouse it just made sense and was easy to configure for our purposes. It was easy to jump in and start using without much learning curve for all of the team members as well. We love how much work we can have in a single work space and with powerful filtering, searching, everyone gets their perfect view for their purpose!

Nachteile:

I wish there were more canned reporting features for Kanban workflows, but honestly it's not the end of the world since we have access to the REST API for building our own custom reports! Right now our private Gitlab integration isn't working but what is amazing is that Clubhouse support and engineering is working through it with us. I love that about Clubhouse. (Can you tell it's hard for me to find something negative about the software???)

Lots of different features, adaptable to individual needs

Kommentare: Has worked well to track the many things going on, ensure accountability and meet our fast-paced start-up team's needs.

Vorteile:

Works as expected for an agile project management software; lots of different ways to add granularity (or not) depending on the team's needs. I use it a bit differently when interfacing with PMs vs. developers, and it works well for both. There are a variety of ways to label, flag, track, and segment tasks so it can fit most needs.

Nachteile:

Due to all the customizability, understanding the views and different flags and how they interact can take time. For example, a "team" category may be selected but not a "project" category, so then a task may not show up in a given view. This is ok so long as your team knows what they are looking for and things are assigned appropriately.

Enhance Report Feature and Empty Seat Charges

Vorteile:

Can branch out the epic easily from origin when too much topic / stories relate to one single task, easy to manage.

Nachteile:

Report : difficult to view milestone and every team member epic / stories completion, declared start and end date vs actual end date.Charging fee : I have team member join and leave, empty seat is a waste of money.

Great Product

Kommentare: Fantastic, it's very straight forward and easy to use within a small dev team (about 30)

Vorteile:

It's non-invasive product that can be used in many different development processing styles, we have used it from Scrum, to KanBan to ShapeUp

Nachteile:

Tasks/Ideas can easily get lost due to poor organization of shortcut

Best project management tool, period

Vorteile:

Fast. Easy to onboard. Easy to use.Clear

Nachteile:

I like everything, even that one day their team called us to hear us out

A perfect balance between the complexity of JIRA and the looseness of Trello

Kommentare: Years ago we started with JIRA, it did the job, but was so complex to administrate that we could not adjust and reaccess our process as we learned and grew. So we moved to Trello. Trello allowed a large amount of freedom to try new ideas on how we work. However, in the end, it was frustrating that Trello did not understand what software development was, and we had to rely on hacks to get proper reporting and insights. That led us to Clubhouse, which is a nice happy medium. It is opinionated on what software development looks like, but it gives just the right amount of flexibility so we can adjust as needed.

Vorteile:

* It embraces the modern development process * It's fast and responsive * Almost all you need is in one screen * It has multiple layers of organization (story, epic, milestone)

Nachteile:

* The higher layers of organization do not 100% align with our process * Some features are not available on different layers and it seems arbitrary. For example, you can't get a burn down on a sprint if that Sprint is not tracked as a "milestone". So if you are using Milestones to track large scale projects (maybe quarter goals or multi-epic initiatives) you have no way to track how your Sprint is going. Either they need a first-class Sprint concept, or allow burn downs on labels.

Lots can be improved

Kommentare: It was a tough transition coming from a different company that used JIRA. JIRA is harder to learn but it is way more powerful. Shortcut needs a lot more customization but in a user-friendly way that keeps its simplicity.

Vorteile:

Simpler to use than JIRA since the defaults are good enough for most cases.

Nachteile:

Cannot find documentation. Googling clubhouse or shortcut leads to completely wrong products. The product name is not unique enough / does not have enough SEO to find help on Google. Custom search is not powerful enough. I really like JIRA's JQL where I can write arbitrary search filters and sort bys. In fact, I can't even sort when using the search filters! It always sorts by relevance but if I need to groom the backlog, I can't even sort by ticket creation time or ticket number.

Clubhouse is the best in class for bug and issue tracking

Kommentare: Clubhouse replaced a number of other issue tracking tools that were of lesser quality and far more clunky to use. I enjoy using Clubhouse more than many other tools, including Trello.

Vorteile:

Clubhouse has a modern UI that feels fast. Search is very powerful and you can usually find past issues that you are looking for without a great deal of work.

Nachteile:

The Clubhouse APIs are relatively new and while they are good, they do not cover everything you might need to do. The integrations with Slack are OK and maturing.

Easy to use and customize

Kommentare: I've been very happy using shortcut. I love its features and whenever I have support questions or suggestions, they are very responsive. I've seen multiple of my feature requests fulfilled.

Vorteile:

Organizing across projects using epics and milestones helps keep things straight. Keyboard shortcuts allow quickly jumping around the workspace. Setting up saved custom filters in the story view help filter my work easily.

Nachteile:

Need a way visualize dependencies to properly organize work. A gantt style chart that wasn't solely based on dates might help with that.