Shipfusion Erfahrungen

Easy to Use 3PL Solution

Kommentare: Overall we've had a great experience. Very clear communications and easy to work with.

Vorteile:

Shipfusion is a high quality 3PL that delivers our orders on time. Their software is very easy to setup (Shopify integration). The customer success team walks you through the process including with a detailed onboarding call. Their customer support is very responsive (often live chat) on their website or via email.

Nachteile:

The software has a bit of a learning curve. This is due to the many features it allows on the dashboard. A walkthrough guide or pre-recorded demo videos of how to use each section is a suggestion for future development.

A great partner for fulfillment in your business.

Kommentare: My overall experience with ShipFusion has been incredibly positive. We have a dedicated account manager that I can reach out to at any time. He is responsive and always willing to help work through the problem with you. Our packages are well-prepared, shipped on time and on the rare occasion there is a customer issue, ShipFusion is quick to help us investigate and resolve what happened. It's like having an extended customer support team on your side! I couldn't recommend them more highly if you need a solid, reliable fulfillment partner for your business.

Vorteile:

What I love most about ShipFusion is how intuitive and easy to use their customer interface has been to use. Not only was it powerful to begin with, there have been a few needs specific to our food product business that came up along the way. ShipFusion's development team took it upon themselves to work with us and build these functionalities into the system. This not only benefited us, but all food product customers for ShipFusion.

Nachteile:

The two cons we faced using ShipFusion where related to lot codes and incoming inventory. The lot codes issue was addressed immediately by their development team. And the incoming inventory timeline has eased as COVID impacts have lessened in the warehouse demand. They also moved into a larger warehouse to accommodate their growing customer base, which has also alleviated this turnaround time on incoming inventory as well.

Solid & Accessible 3PL

Kommentare: Positive - I've enjoyed working with Shipfusion

Vorteile:

- Customer Service is top notch - Relatively simplistic, easy to learn / train team members - Projects allow for custom items/tickets which aren't handled typically - Great integration with e-commerce

Nachteile:

- A few bugs exists, however when these are flagged the CS team will help resolve

ShipFusion - Helps the little guys

Kommentare: It may be due to an extremely poor experience with a different 3PL which paved the way for ShipFusion's already on-point functionality to shine like a supernova in the night sky (yes that may be a bit OOT), but if I had to give a median score of all aspects of the experience, I'd give a solid 9 - with the occasional dip below into the 8 range and definitely occasional 10 score.

Vorteile:

Amanda is an amazing point of contact within the company. Provides personalized care - quick to give answers, and follows up if she isn't able to provide directly. Minimal issues with fulfillment, though obviously errors happen - but ShipFusion is quick to come up with a solution that not only is beneficial for customers (on the receiving end) but for us as a company as ShipFusion's customer.

Nachteile:

There are a few glitches within the portal, but they're minimal enough to be forgiven.

Useable, Intuitive Software

Kommentare: ShipFusion uses a great software, but we have had issues with their warehouses.

Vorteile:

I really like the ability to hold orders back, split orders and have real time visibility of where the order is at in the flow of the warehouse.

Nachteile:

There isn't anything I don't like. I would say it is fantastic software and our only difficulty has been on the other side with the warehouse that is using it. Sometimes they batch print labels, they aren't able to include gift notes, etc. This is not the software's fault, but it does bring to light the issues we are having on the warehouse side.

Solid Platform, We Use Their Shopify Integration Daily

Vorteile:

Shipfusion's software integrates well with Shopify's platform, which makes inventory management a lot easier. Customer support is also very responsive whenever we have questions.

Nachteile:

Just a thought: it would be nice to automate some of the manual tasks involved with importing new inventory (i.e. automatically generating new SKU codes).

Best in the industry

Kommentare: We onboarded with Shipfusion coming from another 3pl who was an absolute nightmare. They got us onboarded quickly, were incredible diligent the whole way through, and then start fulfilling orders without issue. [sensitive content hidden], our account manager, hears from us more than she would probably like. Even though that is the case, she has been nothing short of stellar. We get quick responses that answer all of our questions. I think in this industry - you hear a lot of the same BS from 3PLs about how they want to be your partner, and how they go the extra mile, but none of that matters till you see it in practice. I can confidently say Shipfusion puts it into practice. To share an example - we had one major fulfillment issue in the 5 months we have worked with them where around ~75 orders (for context, we do around ~350 orders a day) we're incorrectly fulfilled. We caught the issue Sunday, emailed that night, and by 10 AM the next morning [sensitive content hidden] had responded with a detailed report of what happened, what orders we're impacted, and what they we're doing to make it right. I am a firm believer that a businesses true colors show when they are faced with righting a wrong, and I can confidently say that Shipfusion nailed that test. We have worked with 5 other domestic and international 3PLs, and I mean it when I say this team is the best of the best. They are true partners, and we are so excited to grow with them.

Vorteile:

Attention to detail and customer service - we have been with ship fusion for nearly 5 months and they have been nothing short of legendary. Particularly I need to shout out our account manager, [sensitive content hidden]. She is attentive, responsive, on the ball, accountable, you name it. In addition to the level of service, their execution is impeccable. Our order error rate has never been lower, all our orders are fulfilled on time, we are billed what we expect to be billed. From top to bottom - they are amazing. I know it kind of sounds like I am hyping them up too much - but its just all true. It was the best decision we made partnering with them.

Nachteile:

The only thing is they are a little pricey, but in my opinion, it is worth it. They treat you like a genuine partner, and you cannot put a price tag on that.

Shipfusion is the BEST!

Kommentare: Our overall experience with Shipfusion has been nothing short of incredible. From the very beginning, they have consistently exceeded our expectations in every aspect of their service. Their attention to detail, commitment to excellence, and dedication to customer satisfaction have made a significant impact on our operations. We've seen firsthand how their expertise and reliable support have streamlined our logistics, allowing us to focus more on growing our business. Their team's professionalism and responsiveness have instilled a deep sense of trust and confidence in their ability to handle even the most complex challenges with ease. In short, partnering with Shipfusion has been a game-changer for us, and we couldn't be more pleased with the outstanding experience we've had working with them.

Vorteile:

I love their internal systems and their ability to identify an issue and then create a resolution tailored to each unique area of a business. The customer support team is phenomenal, with a quick response time and generous and compassionate staff.

Nachteile:

None currently! They have been great, and if any issues arise, we openly discuss how we can improve that process in the future!

Food

Kommentare: Overall it was a good experience. We really appreciate support from everyone.

Vorteile:

But I like the most is that it was easy to look up customer orders. It was easy to review inventory.

Nachteile:

It was difficult to figure out how to get a project done that was out of the scope of what we need done. It was also difficult not knowing when product would be receiving. I know for food products we rely on Custer passports to get proper paperwork done close each month

Great for fulfillment

Vorteile:

Dashboard is easy to navigate and updating things like SKUS is easy!

Nachteile:

If you create a custom project or warehouse shipment, sometimes it's hard to track via the software and you have to contact your rep, which leads to some issues.

Why you should work with Ship Fusion

Kommentare: I work with the Ship Fusion Team every day. They are some of my most trusted parents, and I know I can count on them. Ship Fusion's portal is the best 3PL WMS I've used so far. It is one of my most important tools, from reporting to projects and live data. Their WMS is incredible.

Vorteile:

Their robust WMS and facilities are some of the best I've seen; they are not afraid of doing things outside the norm. But the best is their customer service, which is the Best in the industry.

Nachteile:

They only have 2 locations in the US (Las Vegas and Chicago), a third location on the East Coast of the South will be key in the next few years

The Best!

Kommentare: We LOVE Ship Fusion - we have had nothing but great experiences with this 3PL.

Vorteile:

- easy to use - quick customer service - ALWAYS - easy to pull custom reports - the best team of people to work with

Nachteile:

- sometimes the software is laggy (reports won't load)

Excellent service, excellent value

Kommentare: Shipfusion handled our product fulfillment and inventory management with professionalism and care. Before our company started working with shipfusion, we handled all of the inventory management and fulfillment ourselves. As a relatively lean startup with only 4 employees, trying to handle this on our own was time consuming and costly. Shipfusion handled every aspect of our fulfillment needs. Once orders were placed, we never had to worry about getting shipments out on time or additional costs with Canada post for rush orders - shipfusion allowed our company to focus improving our product and our business. Working with them was one of the smarter decisions we made as a company. Highly recommend!

Vorteile:

Easy to use, great customer service, handles fulfillment from start to finish - they store our product, pack it, ship it, -easily allow for us to track it until it arrives, all at a very reasonable cost.

Nachteile:

Nothing, excellent user experience all around.

Great 3PL for first time shippers

Vorteile:

Shipfusion's team has been all hands on deck to get us set up. We love the easy to use dashboard.

Nachteile:

I wish that there were more low cost carrier options - seems to be a bit of a jump in price between short delivery time to compete with Amazon and much longer times that are more affordable.

Great Inventory Management

Kommentare: We have used Shipfusion to manage parts of our inventory in NY and to assist us with expedited shipping services. Their support is very reliable and professional. We recommend them to other companies in need of shipping and inventory support.

Vorteile:

Excellent for inventory management and for creating shipping labels. Very good discounts on UPS shipping.

Nachteile:

Nothing major to complain about.

Great software for logistics and data

Kommentare: Has been great working with Shipfusion and they are super accommodating when it is needed.

Vorteile:

Easy to use and has all the data I need for when I need it.

Nachteile:

Reporting is a bit limited and it can be improved, but other than that, all good.

A good, reliable 3PL for our e-commerce business

Kommentare: We started using Shipfusion since July 2020 - the company helped us expand to the US market and provides a great solution for us and our customers in the US. So far, there has been no issues with regards to shipping times, fulfillment or communication.

Vorteile:

Easy implementation, very helpful customer service team, fast & reliable fulfillment, simple yet effective platform.

Nachteile:

- Some misunderstanding regarding pricing and fees in the beginning - Changing prices (probably due to the nature of the industry not because of the company)

GREAT SERVICE, SIMPLE TO USE!

Vorteile:

Implementing and utilizing ship fusion has simplified the entire order fulfillment process for our company. ShipFusion is easy to use and executes orders efficiently and reliably. I especially appreciate the tracking reference system and professionalism of the customer support representatives.

Nachteile:

Nothing. Everything has exceeded expectations so far.

ShipFusion - Software Review

Vorteile:

The proprietary ShipFusion software is easy to use, and really self-explanatory. It allows for simple tasks like downloading orders shipped and inventory snapshots.

Nachteile:

The software lacks more robust features like inventory analysis, and reporting functionality. I've found that while easy to download and "orders shipped report" all analysis must be performed in Excel, independent of the portal. The chat feature, while nice, really does not give you timely responses, and typically it is faster to email your AM to receive a fast accurate response.

A+ Portal Software

Vorteile:

The ShipFusion Portal is incredibly intuitive and easy to navigate

Nachteile:

If anything, maybe a better self service help center.

Great service all the time

Kommentare: We originally went with Shipfusion for our logistics needs because they seemed to be the most flexible out of all the 3PL providers looked into. Throughout the years we have been in partnership with them, they have continued to provide the same level of attention to our needs as they did in the beginning. They go above and beyond in their service and have helped us with last minute shipping, customs, and other issues multiple times. They are very knowledgeable and quick to reply to any inquiry. They've even helped us out with custom solutions to meet our logistics needs.

Recommended for shipping services.

Vorteile:

The platform is easy to navigate and straightforward.

Nachteile:

We haven't use it yet as we are still waiting for the new inventory for new products.

Yay for Shipfusion

Vorteile:

Easy to use and good to search on. Very practical

Nachteile:

I haven't encounter any at the moment. It's quite good

Excellent service!

Kommentare: Working with Shipfusion has been a great experience all around. Their knowledgable staff made the fulfilment of our products a breeze, and gave us the time to focus on growing our business. When our team has any questions we could rely on our account rep to guide us through the process - we are very pleased with the level of attention we receive.

They helped us scale and great communication

Kommentare: We started small but shipfusion.com helped us as we increased sales! It was a HUGE difference not having to worry about packing and shipping orders. They made it so much easier for us to grow!

Vorteile:

Easy to use, great support.