Über Shipfusion

Lässt sich in alle wichtigen E-Commerce-Plattformen integrieren und ermöglicht Bestandsverwaltung, Auftragsabwicklung sowie Rechnungsstellung und Support in Echtzeit.

Erfahre mehr über Shipfusion

Vorteile:

The platform is easy to navigate and straightforward.

Nachteile:

It was difficult to figure out how to get a project done that was out of the scope of what we need done. It was also difficult not knowing when product would be receiving.

Bewertungen zu Shipfusion

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,8/10

Shipfusion hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 20 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (20)

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Nutzerbewertungen filtern (20)

Martin O.
Martin O.
Founder in Kanada
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to Use 3PL Solution

5 vor 2 Jahren

Kommentare: Overall we've had a great experience. Very clear communications and easy to work with.

Vorteile:

Shipfusion is a high quality 3PL that delivers our orders on time. Their software is very easy to setup (Shopify integration). The customer success team walks you through the process including with a detailed onboarding call. Their customer support is very responsive (often live chat) on their website or via email.

Nachteile:

The software has a bit of a learning curve. This is due to the many features it allows on the dashboard. A walkthrough guide or pre-recorded demo videos of how to use each section is a suggestion for future development.

Stephanie C.
Marketing Director in USA
Essen & Trinken, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great partner for fulfillment in your business.

5 vor 2 Jahren

Kommentare: My overall experience with ShipFusion has been incredibly positive. We have a dedicated account manager that I can reach out to at any time. He is responsive and always willing to help work through the problem with you. Our packages are well-prepared, shipped on time and on the rare occasion there is a customer issue, ShipFusion is quick to help us investigate and resolve what happened. It's like having an extended customer support team on your side! I couldn't recommend them more highly if you need a solid, reliable fulfillment partner for your business.

Vorteile:

What I love most about ShipFusion is how intuitive and easy to use their customer interface has been to use. Not only was it powerful to begin with, there have been a few needs specific to our food product business that came up along the way. ShipFusion's development team took it upon themselves to work with us and build these functionalities into the system. This not only benefited us, but all food product customers for ShipFusion.

Nachteile:

The two cons we faced using ShipFusion where related to lot codes and incoming inventory. The lot codes issue was addressed immediately by their development team. And the incoming inventory timeline has eased as COVID impacts have lessened in the warehouse demand. They also moved into a larger warehouse to accommodate their growing customer base, which has also alleviated this turnaround time on incoming inventory as well.

In Betracht gezogene Alternativen: ShipBob

Warum Shipfusion gewählt wurde: We were managing order fulfillment internally and with the growth of our eCommerce sales, it was proving problematic, cumbersome and costly.

Gründe für den Wechsel zu Shipfusion: ShipFusion had the best offering because they understood the importance of customer management. I have had the same account manager for two years, I know him by name, he's in the warehouse everyday and he understands my products and my business. A lot of these other fulfillment companies make you feel like a number. ShipFusion demonstrates daily how much they value my and my customers business. You can't put a price on that.

Jack J.
Brand Director in Kanada
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Solid & Accessible 3PL

4 vor 2 Jahren

Kommentare: Positive - I've enjoyed working with Shipfusion

Vorteile:

- Customer Service is top notch - Relatively simplistic, easy to learn / train team members - Projects allow for custom items/tickets which aren't handled typically - Great integration with e-commerce

Nachteile:

- A few bugs exists, however when these are flagged the CS team will help resolve

Alyssa B.
CEO in USA
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Useable, Intuitive Software

5 vor 2 Jahren

Kommentare: ShipFusion uses a great software, but we have had issues with their warehouses.

Vorteile:

I really like the ability to hold orders back, split orders and have real time visibility of where the order is at in the flow of the warehouse.

Nachteile:

There isn't anything I don't like. I would say it is fantastic software and our only difficulty has been on the other side with the warehouse that is using it. Sometimes they batch print labels, they aren't able to include gift notes, etc. This is not the software's fault, but it does bring to light the issues we are having on the warehouse side.

In Betracht gezogene Alternativen: ShipBob und ShipHero

Warum Shipfusion gewählt wurde: We didn't have access to Shopify Fulfillment Networks WMS so we were never able to do anything with the orders. It has been great to have access to ShipFusion's WMS.

Gründe für den Wechsel zu Shipfusion: ShipFusion owns the warehouses and they have an in-house development team. It is great that they are not outsourcing any of the steps to getting our product fulfilled.

Antwort von Shipfusion

letztes Jahr

Thanks for taking the time to share about your time using Shipfusion, Alyssa.

Dan H.
Co-Founder in Kanada
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Solid Platform, We Use Their Shopify Integration Daily

5 letztes Jahr

Vorteile:

Shipfusion's software integrates well with Shopify's platform, which makes inventory management a lot easier. Customer support is also very responsive whenever we have questions.

Nachteile:

Just a thought: it would be nice to automate some of the manual tasks involved with importing new inventory (i.e. automatically generating new SKU codes).

In Betracht gezogene Alternativen: ZhenHub, ShipStation und ShipMonk

Gründe für den Wechsel zu Shipfusion: Personal referral, reasonable entry-level pricing, US & Canada shipping footprint, software integration with Shopify.

Antwort von Shipfusion

letztes Jahr

Thanks, Dan for taking the time to share your great experience with Shipfusion

Amanda H.
Marketing Manager in Kanada
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Best!

5 vor 2 Jahren

Kommentare: We LOVE Ship Fusion - we have had nothing but great experiences with this 3PL.

Vorteile:

- easy to use - quick customer service - ALWAYS - easy to pull custom reports - the best team of people to work with

Nachteile:

- sometimes the software is laggy (reports won't load)

In Betracht gezogene Alternativen: ShipBob

Warum Shipfusion gewählt wurde: The customer service was terrible and their dashboard was soooo clunky and hard to use.

Gründe für den Wechsel zu Shipfusion: Better pricing!

Jason S.
VP Sales and Marketing in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Food

4 letztes Jahr

Kommentare: Overall it was a good experience. We really appreciate support from everyone.

Vorteile:

But I like the most is that it was easy to look up customer orders. It was easy to review inventory.

Nachteile:

It was difficult to figure out how to get a project done that was out of the scope of what we need done. It was also difficult not knowing when product would be receiving. I know for food products we rely on Custer passports to get proper paperwork done close each month

Antwort von Shipfusion

letztes Jahr

Thanks so much, Jason, for letting us know how you feel about Shipfusion.

Adam J.
Co-founder in Kanada
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent service, excellent value

5 vor 5 Jahren

Kommentare: Shipfusion handled our product fulfillment and inventory management with professionalism and care. Before our company started working with shipfusion, we handled all of the inventory management and fulfillment ourselves. As a relatively lean startup with only 4 employees, trying to handle this on our own was time consuming and costly. Shipfusion handled every aspect of our fulfillment needs. Once orders were placed, we never had to worry about getting shipments out on time or additional costs with Canada post for rush orders - shipfusion allowed our company to focus improving our product and our business. Working with them was one of the smarter decisions we made as a company. Highly recommend!

Vorteile:

Easy to use, great customer service, handles fulfillment from start to finish - they store our product, pack it, ship it, -easily allow for us to track it until it arrives, all at a very reasonable cost.

Nachteile:

Nothing, excellent user experience all around.

Erik Y.
Co-founder in USA
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for fulfillment

4 vor 2 Jahren

Vorteile:

Dashboard is easy to navigate and updating things like SKUS is easy!

Nachteile:

If you create a custom project or warehouse shipment, sometimes it's hard to track via the software and you have to contact your rep, which leads to some issues.

Esther S.
Operations Manager in Kanada
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Inventory Management

4 vor 5 Jahren

Kommentare: We have used Shipfusion to manage parts of our inventory in NY and to assist us with expedited shipping services. Their support is very reliable and professional. We recommend them to other companies in need of shipping and inventory support.

Vorteile:

Excellent for inventory management and for creating shipping labels. Very good discounts on UPS shipping.

Nachteile:

Nothing major to complain about.

Gunny S.
CEO in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software for logistics and data

5 vor 2 Jahren

Kommentare: Has been great working with Shipfusion and they are super accommodating when it is needed.

Vorteile:

Easy to use and has all the data I need for when I need it.

Nachteile:

Reporting is a bit limited and it can be improved, but other than that, all good.

Tien hieu P.
CEO in Dänemark
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A good, reliable 3PL for our e-commerce business

4 vor 2 Jahren

Kommentare: We started using Shipfusion since July 2020 - the company helped us expand to the US market and provides a great solution for us and our customers in the US. So far, there has been no issues with regards to shipping times, fulfillment or communication.

Vorteile:

Easy implementation, very helpful customer service team, fast & reliable fulfillment, simple yet effective platform.

Nachteile:

- Some misunderstanding regarding pricing and fees in the beginning - Changing prices (probably due to the nature of the industry not because of the company)

Antwort von Shipfusion

letztes Jahr

Great to hear your feedback on Shipfusion, Tien. Thank you.

Nina P.
Operations Manager in Kanada
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GREAT SERVICE, SIMPLE TO USE!

5 vor 2 Jahren

Vorteile:

Implementing and utilizing ship fusion has simplified the entire order fulfillment process for our company. ShipFusion is easy to use and executes orders efficiently and reliably. I especially appreciate the tracking reference system and professionalism of the customer support representatives.

Nachteile:

Nothing. Everything has exceeded expectations so far.

Antwort von Shipfusion

letztes Jahr

Thanks, Nina for sharing your experience with Shipfusion.

Sam G.
Head of Supply Chain in USA
Computerspiele, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ShipFusion - Software Review

4 vor 2 Jahren

Vorteile:

The proprietary ShipFusion software is easy to use, and really self-explanatory. It allows for simple tasks like downloading orders shipped and inventory snapshots.

Nachteile:

The software lacks more robust features like inventory analysis, and reporting functionality. I've found that while easy to download and "orders shipped report" all analysis must be performed in Excel, independent of the portal. The chat feature, while nice, really does not give you timely responses, and typically it is faster to email your AM to receive a fast accurate response.

Mc G.
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great service all the time

5 vor 5 Jahren

Kommentare: We originally went with Shipfusion for our logistics needs because they seemed to be the most flexible out of all the 3PL providers looked into. Throughout the years we have been in partnership with them, they have continued to provide the same level of attention to our needs as they did in the beginning. They go above and beyond in their service and have helped us with last minute shipping, customs, and other issues multiple times. They are very knowledgeable and quick to reply to any inquiry. They've even helped us out with custom solutions to meet our logistics needs.

Jeremy C.
Co-Founder in Philippinen
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Recommended for shipping services.

4 vor 2 Jahren

Vorteile:

The platform is easy to navigate and straightforward.

Nachteile:

We haven't use it yet as we are still waiting for the new inventory for new products.

Natalia L.
Admin in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Yay for Shipfusion

5 vor 2 Jahren

Vorteile:

Easy to use and good to search on. Very practical

Nachteile:

I haven't encounter any at the moment. It's quite good

Paul G.
Founder in Kanada
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great company with great onboarding

5 vor 2 Jahren

Kommentare: Their onboarding was particularly good. The team there was amazing and incredibly responsive

Vorteile:

Ease of use and features are amazing. Nothing compares.

Nachteile:

Nothing missing. It does what we needed and even had a couple features we didn’t think of that make our lives easier.

Antwort von Shipfusion

letztes Jahr

Thanks for sharing your experience with Shipfusion, Paul.

Brad W.
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Excellent service!

5 vor 5 Jahren

Kommentare: Working with Shipfusion has been a great experience all around. Their knowledgable staff made the fulfilment of our products a breeze, and gave us the time to focus on growing our business. When our team has any questions we could rely on our account rep to guide us through the process - we are very pleased with the level of attention we receive.

Joel R.
Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

They helped us scale and great communication

5 vor 5 Jahren

Kommentare: We started small but shipfusion.com helped us as we increased sales! It was a HUGE difference not having to worry about packing and shipping orders. They made it so much easier for us to grow!

Vorteile:

Easy to use, great support.