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Über Bonterra Giving Days
GiveGab ist eine führende digitale Spendenlösung für spezifische Spendentage und ganzjährige Spendenaktionen. Mit GiveGab machen Spendenaktionen Spaß.
Very easy to configure; seamless integration of donation functionality. Blog function is easy to manage, upload photos.
A few things were inflexible, so we couldn't customize them. It was difficult to automate some things (specific donor challenges).
Nutzerbewertungen filtern (454)
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Nutzerbewertungen filtern (454)
Regular user, supports clients' fundraising
Vorteile:
Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.
Nachteile:
Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.
Give Lab a Competitive portal for transparent Giveaways
Kommentare: Overall experience is below good because of technical glitches found are very bad
Vorteile:
As above i stated give lab mostly known for organizing cryptocurrencies Giveaways in transparent way. It is well organized fully secured platform for all of interested people 's., who wants to apply here. Their concept is very simple and clear, so most of people' s(including me) liked very much.
Nachteile:
Some times it is not open very quickly irritating me otherwise all is good
In Betracht gezogene Alternativen:
For GiveGab
Kommentare: Frustrating
Vorteile:
I did not like anything about this software. The interface is clunky and does not allow full brand value.
Nachteile:
The bank fees are higher if the donor chooses to cover them. So a customer will be paying more money to completely cover their donation than if they don't and GiveGab will take out of the "bank processing fee". Seems very untrustworthy to have different bank fees based off of whether it's an individual covering them or GiveGab taking out of the donation. You have to sort through all of your donations and do the processing paperwork yourself. There are no notifications from GiveGab when they actually deposit the money into your account. It is processed a second time through an entirely different platform, Stripe, which makes consolidating bank statements confusing. Too many emojis from the staff when asking questions.
Great Company - They help you every step of the way!
Kommentare: Very good - I had to jump in when an employee departed and they were very patient with my lack of previous exposure to the product.
Vorteile:
We went with GiveGab due to their level of support during your giving campaign creation. We are a small staff and really benefit from their level of assistance!
Nachteile:
Really none, when there is an issue, they are on it immediately and pursue solutions until it is corrected.
Easy to use and well supported
Vorteile:
GiveGab was incredibly sleek and easy to use, both on the front and back end. Their customer support was unmatched - I've never dealt with so many friendly people.
Nachteile:
We couldn't easily integrate GiveGab into our Blackbaud products, but we knew that going in. It also had some redundancy for single-fund giving days like ours.
We've used GiveGab as a volunteer, p2p, and event/campaign giving platform.
Vorteile:
What GiveGab does well, They do exceptionally well. Their online / social media and P2P fundraising functions are not only plug and play, but they also give you the tools to macimize the effectiveness of each campaign and think through best practices.
Nachteile:
Unfortunately, there is little control over accepting volunteer hour entered by a volunteer, entering in kind donations, creating physical mailings to constituents or ticketing an event. A lack of some basic features makes makes the platform a supplement vs a all in one CRM.
Antwort von Bonterra
vor 6 Jahren
Hi Bryan, Thank you for leaving a review. You make a valid point about our CRM feature, which is newer and not as robust as our fundraising and engagement tools. We're currently working on ways to supplement what we're lacking in this product area. We'll keep you updated and truly appreciate your honest feedback.
Awesome Fundraising Tool!
Kommentare: Our experience using Bonterra (Give Gab) has been fantastic. Our Project Manager for our Giving Days have been helpful, attentive, and one of our biggest cheerleaders.
Vorteile:
We have had exceptional service using this management tool. We are coming up on our 3rd year, and this is one of the best fundraising events of the year for us.
Nachteile:
Other than being a bit pricey, there is nothing else that I dislike about the program.
Antwort von Bonterra
vor 8 Monaten
Hi Vanessa, it’s heartwarming to know that our team has become part of your cheer squad! Please know that we truly value your partnership, and we’re just as excited for your upcoming 3rd Giving Day. Keep shining bright in your fundraising efforts, and here’s to many more triumphant years ahead!
LOVE BONTERRA for our Giving Day
Vorteile:
The Customer Service for the administrators, nonprofits and donors is fantastic!
Nachteile:
There are not many things we don't like about them!
Love Bonterra!
Vorteile:
We use Bonterra as a platform every year for a statewide nonprofit donation day. Easy to use platform with great features and has great customer service!
Nachteile:
I don't have anything negative to say about Bonterra!
Returning Client
Vorteile:
Our organizations are familiar with the platform.
Nachteile:
Issues with matching funds setup and clarity on matching funds accuracy
Antwort von Bonterra
vor 6 Monaten
Thank you, Ashley, for standing with us as we strive to make a meaningful difference in the world!
GiveGab
Kommentare: I set up new campaigns based on my company's fundraising events. So ticketing, sponsorship, etc. I use the customer Service chat A LOT but they are extremely helpful and show you step by step.
Vorteile:
My favorite part of using GiveGab is the Customer Service. It is really great, quick and very knowledgeable. If, by chance, they aren't sure of what the answer is, they research and get back to you. The overall product is massive and there is so much you can do. And it does it well.
Nachteile:
What I do not like about this product is that it is hard to learn. Because it can do so much, it is not super intuitive. However, the more you use it, the easier it gets. It's just hard if you are a frequent user - in which I am referring to creating forms from scratch vs. just running reports. Creating a new campaign is time consuming as there are many facets you need to work through. but once up and running it is well done.
Sometime tricky to find what you are looking but otherwise pleased with service
Kommentare: Overall, our experience has been positive with GiveGab once we have our profile set up for the Extraordinary Give event. It is easy to track donations and donors, but there is a lot of information on the site that we do not use due to our organization's size. Given their quick resolution of the issues incurred during the 2019 event, we hope that we will use GiveGab again in 2020.
Vorteile:
Our organization used GiveGab for the Extraordinary Give, a one-day giving day in Lancaster County, PA. This year, the GiveGab platform offered the chance to copy over the past year's information under the Manage Organization tab. This option helped with completing our organization's profile for this event. It is relatively easy to update information on the site, but sometimes finding where that information is can be tricky. When I did have a question about our profile, the customer service team member did respond quickly.
Nachteile:
The GiveGab platform had issues last year due to volume of traffic during the Extraordinary Give. They worked with the event organizers and helped resolve issues, but those issues happened during peak traffic hours. Also, even though we were able to copy the previous year's profile information, while I thought it had been copied, I realized a week before the event that it had not. The site was a bit confusing to find exactly where you needed to go for information. However, their customer service did respond fairly quickly so that I was able to resolve the issue and copy our information. We found that there are a lot of options that our organization does not use, especially pertaining to giving supporters and surveys, but larger organizations may find those options helpful.
We started using GiveGab to replace PayPal as a way to receive donations. It is better in every way.
Vorteile:
For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time.
Nachteile:
There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that.
Great Service and Design
Kommentare: My experience with GiveGab has been fantastic - the software is easy to use, though I wish the website was more customizable. The best part about GiveGab was their service, they were extremely helpful in getting our site up-and-running in a much shorter timeframe than originally intended. They provided great support the day of, especially with offline donations. I have nothing but positive things to say about the team at GiveGab.
Vorteile:
I like how the back-end is organized with parent profiles and support areas that have consistent sections to complete (donation levels, photos, descriptions, etc.) It's very straightforward and easy to follow.
Nachteile:
Finding the place for fund ID's and previewing the pages before they are live can be difficult.
Our non-profit is raising more money than we every have.
Kommentare: Our organization did very little fundraising for it's first 4 or 5 years in existence. When we decided to expand, we needed to create a development program from scratch - and we didn't have those skills on our board. GiveGab showed us exactly what to do to create our first campaign and bring peer-to-peer fundraisers into it, and automated the most troublesome and easy-to-forget tasks. We are raising more money than ever, and the transaction fees are comparable to payment platforms that offer far fewer features and benefits.
Vorteile:
GiveGab is easy to use and easy to train our volunteers on. Setting up a campaign is fast and built-in features like thank-you messages and donation receipts take all the pain out of fundraising and save us time.
Nachteile:
There are some odd missing features. It would be nice to be able to enter offline donations in a way that they would be included in future outreach or thank-you emails - for example when local businesses write checks for sponsorship. Also, we can only put a "donate now" button in one location on a webpage or html email. This is odd since it is very common to place a "call to action" at the beginning, middle, and end of an appeal. Finally, some competitors allow us to make and save a variety of buttons with different donation levels or text fields. That is a nice feature and it is a bummer that for any given campaign, I can only make one "donate now" button.
Giving Days made easy
Kommentare: For us, what we got back was staff time to focus our event planning efforts. Before we spent a ton of time just doing training and registration support. GiveGab made both of those things so easy. We have almost doubled what we raised since we first started working with GiveGab because giving is easy and we can really focus on donor engagement.
Vorteile:
When we switched our giving day platform to GiveGab we made the right decision. Not only was it easy for our team, it was easy for our nonprofits to set up their giving profile and the most important thing was that it made it simpler to give. Ease of use is one of the most important factors we consider when choosing software to utilize.
Nachteile:
Sometime there are little things that pop up but what I appreciate about GiveGab is how quickly they respond and how they work within a framework of continuous improvement. I never feel like our concerns are ignored. Often times there's an immediate solution. They are tireless investigators of bugs/minor issues.
Great fundraising platform with excellent customer support
Kommentare: Our experience with GiveGab has been wonderful, and we have been having better online fundraising results with each campaign we've launched or participated in. I look forward to this trend continuing as our experience and learning deepens and GiveGab continues being helpful and great to use.
Vorteile:
I can't say enough good things about GiveGab. Our organization is fairly new in terms of bringing some of our fundraising efforts online, but each campaign or Giving Day has been a learning experience and has gone better than the last. GiveGab has made this process fun and inviting, I look the look and use of the platform, and--best of all--their support staff is responsive, friendly, and extremely helpful.
Nachteile:
While use of the platform has been generally straightforward, there have been a few places where I have had a hard time finding what a needed, or have been unclear what our membership level granted us, but the support staff has always been exceedingly friendly, responsive, and helpful when these issue have arose.
Antwort von Bonterra
vor 6 Jahren
Hi Ruhiyyih! Thank you so much for that wonderful review! We take pride in providing a user friendly platform for you to raise funds for your organization online. We are always here to assist you and glad that we could help! Please let us know if you have any question or additional comments!
Giving day review
Kommentare: The product is good and the collaboration with with GiveGab/Bonterra team is really important to the success of our giving day. Unfortunately, the lack of customer service negatively impacted our experience this year.
Vorteile:
It's great to have a tech support team in place to handle those pieces. The platform features enhance our giving day (such as prize capabilities, matches, peer to peer, etc).
Nachteile:
This year, we experienced delayed response times from our project management team. As well, the attention to detail that we are accustomed to was severely lacking this year. We hope to have a more positive experience next year.
Antwort von Bonterra
vor 6 Monaten
Hi Tricia, first, thank you for entrusting Bonterra Giving Days as your online fundraising platform. We're genuinely sorry to hear about your support experience this year - please know that we are actively working on improving our customer support across our entire platform, and we appreciate you keeping faith in us. I have shared your feedback with our director of customer success. Thank you for being a crucial part of our mission.
TGG19
Kommentare: GiveGab provided A+ customer service from beginning to end. They always tried to understand what we wanted and why. They were responsive, quick and tried to anticipate challenges in advance.
Vorteile:
Overall, the software was easy to use and engage with. GiveGab did an outstanding job with the marketing by offering so many webinar that walked the user through various features like the Peer-to-Peer and Match. The Nonprofit profiles were clean and simple yet the ability to jam pack them with information was easily availlable as folks were able to upload pictures, video and text.
Nachteile:
The process to manage the matching feature was a bit hard as nonprofits were using it differently (1:1 match, 1:2 match, limits set, matches to award even if all of the money wasn't raised). There was confusion as to who and when to do it manually and when to add the money depending on the details of that particular organizations match.
Great experience two years in a row!
Kommentare: GiveGab has been fantastic! They built a beautiful site with running stats that kept us and our constituents informed throughout our Day of Giving. They have made our reporting far easier for that day. Their customer service is second to none - available, kind, helpful, entrepreneurial!
Vorteile:
GiveGab took our Day of Giving to the next level with running stats on the homepage that enabled givers to see the progress throughout the day. We loved it as staff implementing the day, and our constituents loved the look of the site and the ease with which they could check in on stats.
Nachteile:
Our biggest complaint has been the fee structure associated with using GiveGab. Our donors have not been connected in the past to credit card fees that come with giving a gift online, so seeing the fee was a surprise in that way and then additionally because the fee is higher through GiveGab. That's not really a software issue, though - just the price of doing business!
GiveGab Review
Kommentare: Very good... had we not moved to an all-encompasing software package, we would still be using this product.
Vorteile:
Ease of implementation Support was awesome Cost was affordable Very easy to use
Nachteile:
Still in infancy stage meaning some needs were designed as we moved along
Good - but room for improvement.
Kommentare: Pretty good, room for improvement for sure.
Vorteile:
I like how customization the reports are. I can pull exactly what information I need, and in the format that I want it in.
Nachteile:
When I go to download the donation reports, they also glitch out. I have to reload the page multiple times due to errors. Also, I dislike that we have to ask for a report that lists errors in gift processing. Our ACH's have been declining and refunding, and we never get a notification about it, we have to go and bother GG.
A great platform for federated giving days
Kommentare: The giving day we have done has always been a success with a lot of great takeaways. We have enjoyed working with our partners on the federated giving days and it has certainly helped to build community in our space. The platform is great and having it a little detached from our main fundraising and database management really lets the day stand on its own in a very nice way.
Vorteile:
1. Easy to manage a federated giving day 2. Lots of tools to manage the system 3. Tons of support and great service. 4. Really feels like you are getting a lot for free.
Nachteile:
There's not much I haven't liked. It hasn't always been a perfect system, and there have been limitations or missing features here and there, but that's all wishlist stuff or pie-in-the-sky dreaming. The real process, platform, and payoff is very worth it.
Antwort von Bonterra
vor 10 Monaten
Hi Will, thank you for your positive review! We are so glad to hear our platform has been easy for you to manage and helped make your giving day a success. Your feedback that our tools and support enable community building is invaluable.
We ran two small donor campaigns Giving Tuesday using Give Gab -- one in 2016 and one in 2017.
Vorteile:
It's fairly straightforward and has good reporting. We were able to track the list of donors easily. It's not hard to design posts.
Nachteile:
In 2016, things went fairly smoothly, but in 2017 we got a lot of complaints from donors about exorbitant fees added to their donations, so it's unlikely we'll use Give Gab again.
Antwort von Bonterra
vor 6 Jahren
Hi Tess, Thank you for leaving a review. In 2016, we offered 0% fees to all nonprofits on Giving Tuesday, which we were not able to do in 2017. On GiveGab, donors always have the option to cover processing fees or to have them charged to the intended organizations. Most donors opt to cover the fees on GiveGab because they realize the value of being able to donate online. We hope this information is helpful and appreciate your feedback!
Good platform - requires great plan
Vorteile:
The software does what it should do well. Promotes day of giving, tracks counting, promotes leader boards, challenges, social, etc.
Nachteile:
It is not always clear from looking at other sites to understand what is provided "out of the box" versus what requires customization and additional hours (cost). Be very clear with GiveGab what you want and document in agreement. Allow plenty of time to develop site. As your date gets closer, GiveGab will run out of resources to make tweaks.